It wasnt so much that they did anything wrong. It was moreso for example I got a call from a loved one saying they needed help they were there but they were not safe and needed me to talk to their counselor but i lost the name of the counselor. you cant call in and i was stuck with not having anyone on staff allowing me to be connected to her counselor or anyone who could speak to me about the concerns even with her permission. That was the problem!
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