Rehab.com Privacy Policy

This Privacy Policy (the "Privacy Policy") describes our policies on the collection, use, and disclosure of information about you (whether an individual or a Service Provider (as defined below)) in connection with your use of our services, including those offered through our websites, emails, and mobile applications (collectively, the "Service"). The terms "we", "us", and "Rehab.com" refer to Rehab.com, LLC, a Maryland limited liability company. When you use the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy. The Service provides individual users with the opportunity to submit requests for, and share, information on a wide variety of products and services offered by certain substance abuse and addiction rehabilitation and recovery service providers (each such service provider, a "Service Provider").

TABLE OF CONTENTS

  1. Information We Collect and How We Use It
  2. Cookies
  3. Third Parties
  4. Controlling Your Personal Data
  5. Data Retention
  6. Children
  7. Security; European Users
  8. Contact Information
  9. Modifications to This Privacy Policy
  10. California Residents: Your California Privacy Rights

1. INFORMATION WE COLLECT AND HOW WE USE IT

We may collect and store information about you when you use the Service. We use the information to fulfill your requests, provide the Service’s functionality, improve the Service’s quality, personalize your experience, track usage of the Service, provide feedback to Service Providers that are listed on the Service, display relevant advertising, market the Service, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Service, and to comply with legal obligations.

Among the information we collect, please note:

  1. Account Information: If you create an account on Rehab.com, we may store and use your full name, Service Provider name (if your account is a Service Provider account), email address, zip code, and other information you may provide with your account, such as your gender and birth date. If your account is a Service Provider account, such information which we may store and use includes the Service Provider name, description and any content you generate and submit to us.
  2. Public Content: Certain information that you contribute through the Service is intended for public consumption, including your ratings, reviews, comments, likes, bookmarks and account profile. We may display this information ("Public Content") through the Service, share it with Service Providers, and further distribute it to a wider audience through third-party sites and services.
  3. Communications: When you sign up for an account or use certain features, you are opting to receive messages from other Rehab.com users, Service Providers, and Rehab.com itself. You cannot opt out of receiving certain administrative, transactional, or legal messages from Rehab.com. We may also track your actions in response to the messages you receive from Rehab.com or through the Service, such as whether you deleted, opened, or forwarded such messages. If you exchange messages with others through the Service, we may store them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to the operation and use of the Service. We may not deliver messages that we believe are objectionable, such as spam messages or requests to exchange ratings or reviews for compensation. We may also record and/or store information that you provide through communications to us or to our third-party providers, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of a Service Provider listed on Rehab.com, including users of Rehab.com for Service Providers we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for the applicable Service Provider.
  4. Transactional Information: If you initiate a transaction through the Service, such as a Service Provider upgrading to a premium account, we may collect and store information about you, such as your name, phone number, address, email, and credit card information, as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with third parties for the same purposes. Rehab.com does not disclose your personal information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure. When you submit credit card numbers, we encrypt that information using industry-standard technology.
  5. Activity: We may store information about your use of the Service, such as your search activity, the pages you view, the date and time of your visit, Service Providers you call using our Service, and Service Provider account upgrade transactions. We also may store information that your computer or mobile device provides to us in connection with your use of the Service, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon-based location, and GPS location), and requested and referring URLs. You may be able to disallow our use of certain location-related data through your device or browser settings, for example by disabling "Location Services" for the Rehab.com application in iOS privacy settings.

2. COOKIES

We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called "flash cookies"), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology ("Cookies") in connection with your use of the Service, third-party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

The purposes for which we use Cookies in the Service include:

Purpose Explanation
Processes

Intended to make the Service work in the way you expect. For example, we use a Cookie that tells us whether you have already signed up for an account.

Authentication, Security, and Compliance

Intended to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements. For example, we use Cookies to determine if you are logged in.

Preferences

Intended to remember information about how you prefer the Service to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to use location-related data.

Notifications

Intended to allow or prevent notices of information or options that we think could improve your use of the Service. For example, we use a Cookie that stops us from showing you the signup notification if you have already seen it.

Advertising/ Sponsored Calls

Intended to make advertising more relevant to users and more valuable to advertisers. For example, we may use Cookies to serve you interest-based ads, such as ads that are displayed to you based on your visits to other websites, or to tell us if you have recently clicked on an ad.

Based on Cookies and location-related data (e.g., IP address), we may display different sponsored helpline numbers to users which then route calls to various paid Service Providers.

Analytics Intended to help us understand how visitors use the Service. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.

Managing Cookies: It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect the functionality of the Service. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. Please note that changing any of these settings does not prevent the display of all advertisements to you.

3. THIRD PARTIES

Third parties may receive information about you as follows:

  1. Advertisers: We may allow third parties to use Cookies through the Service to collect the same type of information for the same purposes as Rehab.com does for itself. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the following links: Network Advertising Initiative, PrivacyChoice, Digital Advertising Alliance and Omniture. Please note that opting out does not prevent the display of all advertisements to you. Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above.
  2. Third-Party Providers: We may rely on third-party providers to support or provide some of the services that are available through the Service. We may also rely on third-party providers to perform certain services for us in connection with your use of the Service, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Service, and other functions. We may share information from or about you with these third-party providers so that they can perform their services or complete your requests. These third-party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third-party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our web pages utilize framing techniques to serve content to you from our third-party providers, while preserving the look and feel of the Service. In such cases, please note that the information you provide is being provided to the third party.
  3. Aggregate Information: We may share user information in the aggregate with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements.
  4. Business Transfers: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires Rehab.com or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
  5. Service Providers on Rehab.com: We may share information from or about you (such as your age and gender), your devices, and your use of the Service (such as which Service Providers you bookmark or call) with Service Providers listed on Rehab.com. You may adjust your settings to increase or decrease the amount of information we share. Keep in mind that Service Providers may see your Public Content (as defined in Section 1(b) above) and receive information about your transactions with them, regardless of your settings. Additionally, if you make a phone call to a Service Provider through or in connection with your use of the Service, we may share information about your call with the Service Provider that the Service Provider would have received had you called them directly, such as the date and time of your call and your phone number. You may be able to limit our ability to collect and share your phone number through your phone’s settings or phone service provider.
  6. Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Service; or (c) protects our rights, reputation, property, or that of our users, affiliates, or the public. If you flag or otherwise complain to Rehab.com about content through the Service, we may share the substance of your complaint with the contributor of that content in order to provide an opportunity for the contributor to respond.
  7. Links: The Service may contain links to unaffiliated third-party services. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third-party services.
  8. Helpline Calls: We use a third-party provider (currently, CallTrackingMetrics.com) ("Helpline Partner") to listen to, record, forward, track and measure all calls to our sponsored helpline. We listen to these calls for quality assurance and reporting purposes. These calls are recorded by, encrypted, saved and stored with our Helpline Partner. We use commercially reasonable measures to ensure that our Helpline Partner and our helpline sponsors are HIPAA-compliant. Please note that even if a Service Provider uses its own custom toll-free phone number, we will still use our Helpline Partner to listen to, record, forward, track and measure all such calls. A copy of each call would be stored both within our account with our Helpline Partner and at the Service Provider’s designated repository for aggregating such calls.

4. CONTROLLING YOUR PERSONAL DATA

Other users may be able to identify you, or associate you with your account, if you include personal information in the content you post publicly. You can reduce the risk of being personally identified by using the Service pseudonymously, though doing so could detract from the credibility of your contributions to the Service.

Please also note that the messages you send or receive using the Service are only private to the extent that both you and the person you are communicating with keep them private. For example, if you send a message to another user, that user may choose to publicly post it. Also, Rehab.com may access and disclose such messages in the course of investigations relating to use of the Service.

5. DATA RETENTION

We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. Please note that while you may choose to leave your account inactive, you cannot remove your ratings or reviews from the Service, and Service Provider users cannot remove their basic business listings from the Service.

6. CHILDREN

The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us here. If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

7. SECURITY; EUROPEAN USERS

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. For users residing in the European Union, please note that our Service is intended for use by U.S. residents and U.S.-based rehab/recovery service providers and the personal data information we obtain from or about you may be transferred, processed and stored outside of the E.U. for the purposes described in this Privacy Policy, including in the United States of America. We disclaim any warranty or representation that the level of data protection we employ will be in accordance with E.U. standards. If you would like additional information about your personal data and its use in connection with this Service, including correcting any incorrect information, please contact the Data Privacy Manager at the address above.

8. CONTACT INFORMATION

If you believe that Rehab.com has not adhered to this Privacy Policy, you may email us: [email protected] or write to us at the following address:

Rehab.com, LLC
2330 West Joppa Road
Suite 185
Baltimore, MD 21093

9. MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our collection, use, and disclosure of information about you and will be located here. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to the effective date of the changes. By continuing to access or use the Service after those changes become effective, you agree to the revised Privacy Policy.

10. CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS

Rehab.com does not disclose your personal information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure. If you have any questions regarding this Privacy Policy, or would like to change your preferences, you may contact us at the address listed above in Section 8.

Last Modified: May 10, 2017