Rehab.com Privacy Policy

At Rehab.com we care about your privacy as much as you do. We appreciate the trust you have given with us and commit ourselves to bring you the best website experience we can offer in a way that assures that your personally identifiable information is safe with us.

Protection of Your Information

We implement security measures to maintain the safety of your personal information when you enter or submit your personal information. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Information We Collect and Use

We collect personal information when you use the tools on our www.Rehab.com website (the “Website”). Some of our tools include systems to help you make informed decisions about substance abuse and addiction rehabilitation and recovery (or “rehab/recovery” for short) services. Information that you enter is used to identify rehab/recovery products and services that fit your profile. You have the option of using our consumer tools anonymously. We request certain personally identifiable information from you such as your IP address, email address, gender, age and zip code. This information is used to improve the content of our Website, to customize the content and/or layout of our pages for each individual visitor, to notify consumers about updates to our Website, to contact consumers for marketing purposes and to aggregate information on what pages our consumers access or visit.

Additionally, this Website collects personal data from its users (each, a “User”) for the following purposes and using the following services:

  • Behavioral Targeting.
  • AdWords Remarketing.
  • Analytics:
    • Google Analytics and Google AdWords conversion tracking. Personal Data: Cookie and Usage Data.
    • Google Tag Manager: a snippet of JavaScript that sends information to a third party, such as Google. The tag manager tool itself (which deploys the tags) is a cookie-less domain and does not collect any personally identifiable information. The tool instructs other tags to fire, and these other tags may collect data. This data is not accessed by Google Tag Manager. Please view Google Tag Manager Use Policy for more information.

We also collect demographic information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we might receive information about you from other online or offline sources and may add that information to your existing account.

Except as described in this privacy policy, we don’t sell or rent Users’ data to any third parties for any purpose. The only uses of User data are those highlighted in this privacy policy. Users are the only owner of their data and can request modification or deletion at any time.

Information Sharing and Disclosure

We share personal information about you under the following circumstances:

Rehab/Recovery Service Provider Requests

If you submit a request on the Website for rehab/recovery-related services, we will share the personal information contained in your request form (such as your full name, address, telephone number, email, etc.) with third parties, which include lead aggregators, and other rehab/recovery service providers (“Service Providers”) in our network to process and fulfill your request for various rehab/recovery services. In some circumstances, we may obtain additional information about you and/or share that information with Service Providers in our network.

All Service Providers in our network have entered into agreements with us that require them to secure any personal information provided through the Website and limit how they can use such information. These Service Providers are also required to comply with federal and state privacy regulations, such as those outlined in the Health Insurance Portability and Accountability Act (HIPAA). By submitting your request to us, you understand that Service Providers may contact you by telephone (including through automated calling or on a recorded line), email, or regular mail based on the information you provided to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of Rehab.com or of one of these Service Providers. If one of the Service Providers contacts you and you wish not to be contacted again by that Service Provider with respect to your inquiry, then you should specifically make a request to that Service Provider. Please note that the Service Providers may maintain the information you provided whether or not you elect to use their services.

Aggregate, Non-Personal, or De-identified Information

We may share aggregated information (i.e., information about you and other Users collectively, but not specifically identifiable to you) and other non-personal, de-identified, or anonymous information we collect with third parties, including our affiliates, to develop and deliver targeted advertising on our Website and on the websites of third parties and our affiliates.

As Required by Law

We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar circumstances whenever we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions, or as otherwise required by law.

Business Transfer

As with any other business, it is possible that we could in the future enter into a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale. If such a transaction occurs, the successor company would have access to the information maintained by us, including your personal information, but would continue to be bound by this privacy policy.

Emails

By providing your contact information to us through the Website, you are registering to receive communications from us directly, on the Website or through a third party. We will periodically send you newsletters and other emails with offers and promotions. If you no longer wish to receive these communications, please let us know by sending an email to us at [email protected]. You may also opt-out by clicking on the unsubscribe link in our emails.

Third-Party Links

This privacy policy applies to all information that you provide on the Website. However, when you visit outbound website links, keep in mind you will be interacting with a third party that operates under its own privacy and security policy. If you choose to obtain certain services through a third party website, the data collected by the third party is governed by that third party’s privacy policy. A third party website will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy policies of any other service provider from whom you request services.

Please note that we can only control our own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services. In addition, if you provide your personal information to a Service Provider in our network, any use of your information by that Service Provider will be subject to their privacy policies and procedures. You would need to contact these parties directly in order to stop receiving their email communications.

Information Collection Technologies

To better serve our Users and Service Providers and increase the response time of the Website, we use various technologies to collect information about our Users, such as:

Cookies. Cookies are small bits of code, usually stored on a User’s computer hard drive, which enable a website to “personalize” itself for each User. We generally use cookies to reduce the time it takes for pages to load on your computer and to assist with customer tracking. Customer tracking (or “click-stream”) data collected by us is used to optimize your experience by learning whether or not you successfully used the Website. Additionally, we may capture click-stream data on some of our partners’ websites, limited to the activity involved with the completion of offers listed on our website. This information is used to monitor the performance of our partners. We also may use cookies to deliver targeted advertising (or allow third parties to deliver targeted advertising) on our website and the websites of our affiliates and third parties.

Log Files. We also keep track of Internet Protocol (IP) addresses. An IP Address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Clear Gifs. We employ a software technology called clear gifs (a.k.a. Web Beacons) that help us better manage content on our Website and in our HTML emails by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear gifs are not tied to Users’ personally identifiable information. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Children’s Privacy

This Website is not intended for use by children under the age of 13. We will not knowingly collect any personal information from visitors under the age of 13 online through this Website. If you think that we have collected personal information from a visitor under the age of 13, please contact us.

Visitors Outside the United States

This privacy policy is intended to cover collection of information on our Website from residents of the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By visiting our Website or using our services, you acknowledge and agree that your information may be transferred to our Service Providers and other third parties with whom we share it as described in this privacy policy, regardless of the laws of your residence country.

Your Consent

By using our Website, you consent to our Website’s privacy policy. If you do not agree to this policy, please do not use any portion of the Website. When you request rehab/recovery services-related information through the Website, you are authorizing us to share information with our business partners, who may contact you by phone, email, or mail. If you do not want further communication from them, please notify the partner directly.

Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. You should check this privacy policy each time you use the Website to ensure you are aware of any changes in our privacy practices. Our privacy policy will indicate the date it was last updated. Your continued use of our Website after we have posted any privacy policy changes indicates your agreement to the changes unless you notify us otherwise.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Rehab.com, LLC
2330 West Joppa Road
Suite 185
Baltimore, MD 21093
Attn: Privacy Policy
Email: [email protected]

Effective Date: November 22, 2016