At Rehab.com we care about your privacy as much as you do. We appreciate the trust you have given with us and commit ourselves to bring you the best website experience we can offer in a way that assures that your personally identifiable information is safe with us.
Protection of Your Information
We implement security measures to maintain the safety of your personal information when you enter or submit your personal information. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Information We Collect and Use
We collect personal information when you use the tools on our www.Rehab.com website (the “Website”). Some of our tools include systems to help you make informed decisions about substance abuse and addiction rehabilitation and recovery (or “rehab/recovery” for short) services. Information that you enter is used to identify rehab/recovery products and services that fit your profile. You have the option of using our consumer tools anonymously. We request certain personally identifiable information from you such as your IP address, email address, gender, age and zip code. This information is used to improve the content of our Website, to customize the content and/or layout of our pages for each individual visitor, to notify consumers about updates to our Website, to contact consumers for marketing purposes and to aggregate information on what pages our consumers access or visit.
Additionally, this Website collects personal data from its users (each, a “User”) for the following purposes and using the following services:
- Behavioral Targeting.
- AdWords Remarketing.
- Google Analytics and Google AdWords conversion tracking. Personal Data: Cookie and Usage Data.
We also collect demographic information. Demographic information is all other information such as gender, zip code, or any information that is not tied to your personal information. In addition, we might receive information about you from other online or offline sources and may add that information to your existing account.
Information Sharing and Disclosure
We share personal information about you under the following circumstances:
Rehab/Recovery Service Provider Requests
If you submit a request on the Website for rehab/recovery-related services, we will share the personal information contained in your request form (such as your full name, address, telephone number, email, etc.) with third parties, which include lead aggregators, and other rehab/recovery service providers (“Service Providers”) in our network to process and fulfill your request for various rehab/recovery services. In some circumstances, we may obtain additional information about you and/or share that information with Service Providers in our network.
All Service Providers in our network have entered into agreements with us that require them to secure any personal information provided through the Website and limit how they can use such information. These Service Providers are also required to comply with federal and state privacy regulations, such as those outlined in the Health Insurance Portability and Accountability Act (HIPAA). By submitting your request to us, you understand that Service Providers may contact you by telephone (including through automated calling or on a recorded line), email, or regular mail based on the information you provided to us in order to process and fulfill your request, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state equivalent Do Not Call List, or the Do Not Call List of Rehab.com or of one of these Service Providers. If one of the Service Providers contacts you and you wish not to be contacted again by that Service Provider with respect to your inquiry, then you should specifically make a request to that Service Provider. Please note that the Service Providers may maintain the information you provided whether or not you elect to use their services.
Aggregate, Non-Personal, or De-identified Information
We may share aggregated information (i.e., information about you and other Users collectively, but not specifically identifiable to you) and other non-personal, de-identified, or anonymous information we collect with third parties, including our affiliates, to develop and deliver targeted advertising on our Website and on the websites of third parties and our affiliates.
As Required by Law
We may be required to share your personal information with law enforcement or government agencies in response to subpoenas, court orders, federal/state audits or similar circumstances whenever we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms and Conditions, or as otherwise required by law.
By providing your contact information to us through the Website, you are registering to receive communications from us directly, on the Website or through a third party. We will periodically send you newsletters and other emails with offers and promotions. If you no longer wish to receive these communications, please let us know by sending an email to us at [email protected]. You may also opt-out by clicking on the unsubscribe link in our emails.
Please note that we can only control our own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services. In addition, if you provide your personal information to a Service Provider in our network, any use of your information by that Service Provider will be subject to their privacy policies and procedures. You would need to contact these parties directly in order to stop receiving their email communications.
Information Collection Technologies
To better serve our Users and Service Providers and increase the response time of the Website, we use various technologies to collect information about our Users, such as:
Log Files. We also keep track of Internet Protocol (IP) addresses. An IP Address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Clear Gifs. We employ a software technology called clear gifs (a.k.a. Web Beacons) that help us better manage content on our Website and in our HTML emails by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of Web users. Clear gifs are not tied to Users’ personally identifiable information. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
This Website is not intended for use by children under the age of 13. We will not knowingly collect any personal information from visitors under the age of 13 online through this Website. If you think that we have collected personal information from a visitor under the age of 13, please contact us.
Visitors Outside the United States
2330 West Joppa Road
Baltimore, MD 21093
Email: [email protected]
Effective Date: November 22, 2016