Please read these terms and conditions of use carefully before using or obtaining any materials, information, products or services through this website. The terms "Rehab.com", "us", "we" or "our" refer to Rehab.com, LLC, a Maryland limited liability company. The following terms and conditions (the "Terms" or the "Agreement") form a binding agreement between you and us. Rehab.com is not a medical, healthcare or therapeutic services provider and no medical, psychiatric or psychological treatment or advice is being provided by Rehab.com. If you are dealing with a medical emergency or considering suicide, please call 911 immediately.
Acceptance of Terms
By accessing, using, obtaining or submitting any content, data, materials, information, products or services through the www.rehab.com website (the "Website"), you (whether an individual consumer or a Service Provider (as defined below)) agree to be bound by these terms and conditions ("Terms"). If you do not accept all of these terms, then you may not use the Website. We recommend you print out a copy of these terms and conditions for your future reference.
BY USING THE WEBSITE, YOU REPRESENT AND WARRANT THAT YOU ARE EITHER: (A) OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT; OR (B) THE PARENT OR LEGAL GUARDIAN OF A CHILD UNDER THE LEGAL AGE TO ENTER INTO THIS AGREEMENT AND YOU AGREE TO BE BOUND BY THIS AGREEMENT ON BEHALF OF YOUR CHILD. If you are the parent or legal guardian of a child under the legal age necessary to enter into this Agreement, then, as used in this Agreement, "you," "yourself," "your," and "user" means and refers to you on behalf of yourself and your child who is the user of the Website.
We built Rehab.com to be an online resource for consumers seeking to find and/or share information and make decisions related to substance abuse and addiction rehabilitation and recovery (or "rehab/recovery" for short) services. We provide search, comparison and other information to help consumers make informed choices about rehab/recovery services. Some of our visitors may, in addition to browsing through www.rehab.com, elect to ask us questions or share information with others about rehab/recovery services, or find a rehab/recovery center that can address their needs.
We gather information from a variety of data sources including the government, nonprofit and commercial resources, and user-generated content. You agree that Rehab.com is in no way responsible for the accuracy, timeliness or completeness of any information it may display or provide.
While Rehab.com provides you the opportunity to receive rehab/recovery services information from our network of service providers, Rehab.com is not a healthcare company or healthcare provider and does not provide any of the products or services advertised on the Website. We may provide Website users with the opportunity to submit requests for, and share, information on a wide variety of products and services offered by certain service providers (each such service provider, a "Service Provider"; each such request, a "Request"). Once you provide us with the information required on our form, we attempt to match you with Service Providers to help you identify the type of rehab/recovery service you are seeking. We are not a healthcare provider and do not act as a healthcare provider on the Website, and hence, we do not provide rehab/recovery services ourselves, nor do we endorse any companies or specific types of rehab/recovery services.
Premium Services for Service Providers
Rehab.com offers optional premium services for Service Providers (each, a "Premium Service"). By selecting a Premium Service, you agree to pay Rehab.com usage fees indicated for that service. For advertising services or websites, Rehab.com must receive written notice of your cancellation at least thirty (30) days in advance of the date on which you wish to make the cancellation or reduction effective. All cancellations or reductions of advertising services must be received in writing by email ([email protected]) or by U.S. mail Rehab.com, LLC, 2330 West Joppa Road, Suite 185, Baltimore, MD 21093 Attn: Cancellations). Premium Service fees are not prorated or refundable.
If your payment method fails, Rehab.com reserves the right to either suspend or terminate your Premium Services. Any such suspension or termination will result in the cancellation of any promotional programs applicable to your Premium Services. You agree to submit any disputes regarding any charge to your account in writing to Rehab.com within sixty (60) days of such charge, otherwise such dispute will be waived and such charge will be final and not subject to challenge.
*Other than the homepage, Rehab.com suspended all featured promotions that impacted how, where and in what order sponsored facilites were displayed; this suspention went into full effect October 2017.
†Rehab.com replaced it's sponsored helpline with The Substance Abuse and Mental Health Services Administration (SAMHSA) helpline on all unverified California and Florida-based facility pages. SAMHSA is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.
Consumer User Accounts
You may be required to create an account and provide certain information about yourself in order to use some of the features that are offered through the Website. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.
Service Provider User Accounts
You are required to create an account and provide certain information about yourself in order to use any Premium Services offered through the Website. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.
Rehab.com provides the content appearing on the Website (the "Website Content") solely for your convenience and informational purposes, and such Website Content (i) is not intended as a substitute for medical, professional or financial advice; (ii) should not be construed as the provision of medical, professional advice or recommendations; and (iii) should not be relied upon as the basis for any decision or action, including without limitation the diagnosis or treatment of any health problem or condition, the eligibility for or appropriateness of any benefit or service, or the making of any financial decision. We are not responsible for the accuracy or reliability of any Website Content, or for expenses, losses, harm or damages (financial, physical/mental or otherwise) incurred by relying upon the information presented here. The information and features included in this Website have been compiled from a variety of sources for informational purposes, and are subject to change at any time without notice. This Website and all information it contains are provided "AS IS."
By accessing or linking to this Website, you assume the risk that the information on this Website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any Website Content available through the Website. The relationship between you and us is not a medical, professional or similar relationship; always seek the advice of a qualified medical professional with respect to any questions that you may have, and never disregard professional advice or postpone seeking it because of something that you have read on the Website. We neither recommend nor endorse any specific products, services, opinions, or other Website Content that may be made available through or mentioned on the Website.
You alone are responsible for "Your Content" (which means content that you submit or transmit to, through, or in connection with the Website, such as ratings, reviews, compliments, criticism, messages and information that you publicly display or displayed in your account profile), and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Rehab.com.
You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
We may use Your Content in a number of different ways, including publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms ("Other Media"). As such, you hereby irrevocably grant us worldwide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use Your Content for any purpose. Please note that you also irrevocably grant the users of the Website and any Other Media the right to access Your Content in connection with their use of the Website and any Other Media. Finally, you irrevocably waive, and cause to be waived, against Rehab.com and its users any claims and assertions of moral rights or attribution with respect to Your Content. By "use" we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.
As between you and Rehab.com, you own Your Content. We own the Website Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of user content and other Website Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Website excluding Your Content and other user-generated content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world ("IP Rights") associated with the Website Content and the Website, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the Website Content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Website and the Website Content are retained by us.
Rehab.com and its licensees may publicly display advertisements and other information adjacent to or included with Your Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
The Website may provide links to other websites (whether for rehab/recovery services providers or otherwise) and online resources. Because we have no control over such sites and resources, you acknowledge and agree that Rehab.com is not responsible for the availability of such external sites or resources, and that Rehab.com neither endorses nor is responsible or liable for any content, advertising, claims (including certifications, licenses, insurance coverage and/or qualifications claimed), products or other materials on or available through such sites or resources. Additionally, other websites may provide links to the Website with or without our authorization. You acknowledge and agree that Rehab.com does not endorse such sites, and is not and shall not be responsible or liable for any links from those sites to the Website, or any expenses, losses, harm or damages (financial, physical/mental or otherwise) incurred in connection therewith.
Service Providers; Reviews and Ratings
In submitting a Request to us, you agree to allow us to refer all of the information that you provide in connection with your request to Service Providers. If any Service Provider(s) wish to provide information to you in connection with your Request, you will be contacted regarding their offerings and related pricing. We request that the Service Providers make contact with you via the preferred medium that you have listed, but this does not prevent such Service Providers from contacting you by any other means that they deem appropriate. In working with Service Providers, we seek to work with companies that are reputable, professional and can service the needs of our users. However, we strongly recommend that you perform your own due diligence and research on each potential Service Provider prior to selecting or entering into any agreement or arrangement with any particular Service Provider. In addition, once we refer your request to the Service Providers in the Service Provider network, we have no further involvement in, or responsibility for, any transactions that occur between you and the Service Provider(s). We are not responsible or liable for ANY expenses, losses, harm or damages (financial, physical/mental or otherwise) incurred in any such transactions or Service Provider's acts or omissions (including, without limitation, with respect to any quotes or services that any such Service Provider may provide, for such Service Provider's contact or delay or failure to contact you, for such Service Provider's performance or failure to perform, or for any agreement or transaction between you and any such Service Provider. We cannot and do not guarantee that these Service Providers will provide information for every Request received or that the Service Providers who do respond to your Request can in fact meet your requirements. We may reject any Request and / or elect not to forward a Request to participating Service Providers, at our sole discretion.
Rehab.com's display on or through the Website of rehab/recovery products or service options offered by third parties does not in any way imply, suggest, or constitute any sponsorship or approval of Rehab.com by any such Service Provider or any affiliation between any such Service Provider and Rehab.com. Rehab.com's display of specific options does not suggest a recommendation by Rehab.com of the Service Providers or their product/service options. You agree that Rehab.com is in no way responsible for the accuracy, timeliness or completeness of information it may obtain from these Service Providers. Your interaction with any Service Providers accessed through the Website is at your own risk, and Rehab.com will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such Service Providers or for any expenses, losses, harm or damages (financial, physical/mental or otherwise) resulting from your interactions with the Service Providers.
A Rehab.com review or star rating of a Service Provider reflects Rehab.com's assessment of a given Service Provider, based upon the information obtained by or submitted to Rehab.com. Someone else's assessment of the same Service Provider may be very different, or be based upon different information. A Rehab.com review or star rating is not an endorsement of any particular Service Provider, and is not a guarantee of a Service Provider's quality, safety or results. Nor is any Rehab.com review or star rating a predictor of the outcome of any rehab/recovery services provided by such Service Provider. Rather, a Rehab.com review or star rating is intended to be a starting point to gather information about Service Providers who may be suitable for your needs - but you should not rely solely on a Rehab.com review or star rating in deciding whether to contact or engage any given Service Provider.
Rehab.com may provide links to third-party websites. Rehab.com also may select certain sites as priority responses to search terms you enter and Rehab.com may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. Rehab.com does not recommend and does not endorse the content on any third-party websites. Rehab.com is not responsible for the content of linked third-party sites, sites framed within the Website, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Rehab.com does not endorse any product or service advertised on the Website.
- You agree not to use the Website for illegal, unauthorized, harmful, misleading, fraudulent or other malicious purposes or to post, disseminate or communicate any unlawful, defamatory, obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter or for the transmission of material that contains viruses or other malicious code, or that which infringes or may infringe the intellectual property, privacy or other rights of another.
- You agree not to engage in any means of generating inauthentic (or a greater number of) reviews or ratings by writing or soliciting fake (whether positive or negative) reviews or ratings, trading reviews or ratings with other businesses, or compensating someone, or being compensated, to write or remove a review or rating.
- You agree not to engage in excessive usage of the Website, as determined by Rehab.com in its sole discretion, including usage that adversely affects the speed, responsiveness or functionality of the Website, or disrupts the availability of the Website for other users.
- You agree not to take any action that imposes an unreasonable or disproportionately large load on the Website or its network infrastructure.
- You agree not to attempt to damage, deny service to, hack, crack, reverse engineer or otherwise interfere with the Website in any manner.
- You agree not to interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies, or regulations of networks connected to the Website.
- You agree not to upload, post, email, or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements).
- You agree not to modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Website.
- You agree not to create a database by systematically downloading and storing all or any Website content.
- You agree not to use any robot, spider, website search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or in any way gather Website content or reproduce or circumvent the navigational structure or presentation of the Website without our express prior written consent. Notwithstanding the immediately foregoing sentence (but subject to the other items listed above), we grant the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly-available searchable indices of such materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases, at any time.
Disclaimer of Warranties
The Website is provided "AS IS" and you assume any and all liability for using the Website and its services. Rehab.com expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance. Rehab.com makes no warranty, and expressly disclaims any obligation, that: (a) the Website will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (b) the Website Content will be up-to-date, complete, comprehensive, accurate or applicable to your circumstances; (c) the results that may be obtained from the use of the Website or any services offered through the Website will be accurate or reliable; or (d) the quality of any products, services, information, or other material obtained by you through the Website will meet your expectations.
Limitation of Liability
We (together with our officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for (a) any damages to or viruses that may infect your computer equipment or other property as the result of your access to the Website, your downloading of any Website Content or (b) any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise, that arise out of or is in any way connected with: (i) any use of the Website or the Website Content; (ii) any failure or delay (including without limitation the use of or inability to use any component of this Website); or (iii) the performance or non-performance by us or any provider, even if we have been advised of the possibility of damages to such parties or any other party. Some states do not allow the limitation of liability, so the above limitations may not apply to you to the extent excluded by your state.
YOU AGREE THAT REHAB.COM'S MAXIMUM LIABILITY AND YOUR SOLE REMEDY FOR ALL CLAIMS SHALL BE LIMITED, IN THE AGGREGATE, TO USD $150.00. YOU ACKNOWLEDGE AND AGREE THAT, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF, RELATING TO, OR CONNECTED WITH YOUR USE OF THE WEBSITE OR ITS SERVICES, MUST BE FILED WITHIN ONE (1) CALENDAR YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION ARISES, OR FOREVER BE BARRED.
You agree to indemnify, defend, and hold harmless Rehab.com, its affiliates and their respective present, former and future officers, directors, employees and agents, and their respective heirs, legal representatives, successors and assigns from and against any claim, demand, loss, damage, cost, or liability (including amounts paid in settlement and reasonable attorneys' fees) arising out of or relating to:
- Any content you submit, post, transmit, or make available through the Website or its services;
- Your use or misuse of the Website;
- Your breach or alleged breach of these Terms; or your violation of any rights (including intellectual property rights) of a third party.
All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of the Company and protected by United States and international copyright laws. All software used on this site is the property of the Company or its software suppliers and protected by United States and international copyright laws.
For notices of claims of copyright infringement, please contact our designated copyright agent:
2330 West Joppa Road
Baltimore, MD 21093
Email: [email protected]
You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Website and services, including applicable copyrights, trademarks and other proprietary rights. We are not granting any license to you under any of those intellectual property rights by virtue of these Terms. We reserve all rights that are not explicitly granted to you in this Agreement.
Rehab.com trademarks, logos, service marks, images, trade names, designs, page headers, button icons, scripts and other distinctive branding features used in connection with the services are the trademarks, service marks or trade dress of Rehab.com and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Rehab.com.
- Rehab.com makes money when we allow a Service Provider to help you with a rehab/recovery services-related inquiry. We ourselves do not sell rehab/recovery-related products.
- Information entered into the Website to request assistance with rehab/recovery services options shall be shared with only with Service Providers. This information shall not be shared with other companies and shall not be used for general marketing purposes.
Governing Law & Arbitration
This Agreement shall be governed by the laws of the State of Maryland without giving effect to any principles that may provide the application of the law of another jurisdiction. Any controversy or claim arising out of or relating to this Agreement, including any controversy or claim involving a third party with whom information you have entered into the Website has been shared (but only to the extent such third party consents to arbitration of such controversy or claim) shall be settled by binding arbitration before a single arbitrator in accordance with the JAMS Streamlined Arbitration Rules. The decision of the arbitrator shall be final and unappealable. The arbitration shall be conducted in Baltimore, Maryland and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction.
If either Rehab.com or you want to arbitrate a dispute, Rehab.com and you each agree to send written notice to the other providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. Rehab.com and you each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate. Thereafter, either Rehab.com or you may submit the dispute to formal arbitration.
Both you and Rehab.com each agree not to pursue arbitration on a consolidated or classwide basis, including any arbitration involving a third party with whom information you have entered into the Website has been shared. Both you and Rehab.com each agree that any arbitration will be solely between you and Rehab.com and/or, where applicable, a third party with whom information you have entered into the Website has been shared (not brought on behalf of or together with another individual's claim). If for any reason any court or arbitrator hold that this restriction in unconscionable or unenforceable, then this agreement to arbitrate does not apply and the dispute must be brought in court.
TO THE EXTENT ALLOWED BY LAW, YOU WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CONSOLIDATED OR CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING. TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LAWSUIT, ARBITRATION, OR OTHER PROCEEDING.
Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you. We may modify these Terms, at any time, by posting notice thereof on the Website. Your continued use of the Website following the posting of notice of any modification will be subject to the Terms in effect at the time of your use. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with the Website, your only recourse is to immediately terminate use of the Website. Other terms and conditions may apply to your purchases of rehab/recovery products and/or services through the Website, the Service Providers' websites, and to your use of other portions of the Website. You will observe these other terms and conditions. If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these Terms to be unenforceable or invalid, that Term will be enforced to the fullest extent permitted by applicable law and the other Terms will remain valid and enforceable. These Terms, together with those agreements made a part of these Terms by reference, make up the entire agreement between us relating to your use of the Website. You acknowledge that you have read and understood these Terms, and that these Terms have the same force and effect as a signed agreement.
We appreciate your feedback. Please email us at [email protected].
Last Modified: November 13, 2017