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Adult Services – Anchorage Community Mental Health

4020 Folker street Anchorage, AK 99508
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Adult Services - Anchorage Community Mental Health AK 99508

About Adult Services – Anchorage Community Mental Health

Adult Services – Anchorage Community Mental Health, located in Anchorage, Alaska, provides alcohol and drug rehab services and mental health treatment to adults aged 18 and older. Their programs follow a continuum of care that allows clients to slowly step down and integrate what they’ve learned.

Adult Services – Anchorage Community Mental Health offers a clinical approach to mental health treatment. Their programs include residential treatment, a partial hospitalization program (PHP), and outpatient treatment.

Residential Treatment
The residential program is for adults who need a high level of supervision and medical support during the initial stages of treatment. Psychiatric care, nursing care, mental health treatment, and peer support are available.

Partial Hospitalization Program
The partial hospitalization program meets three days per week for three hours at a time. Clients engage in evidence-based treatment interventions, mental health therapy, and skills-building classes.

Outpatient Treatment
The outpatient program offers community support services, peer support services, and mental health counseling.

Private Insurance
Adult Services – Anchorage Community Mental Health accepts most insurance plans, including Medicaid, Medicare, Amerigroup, Aetna, and Magellan. Out of network benefits may vary, so it’s important to verify insurance coverage prior to starting treatment.

Latest Reviews

Chris C
4 months ago on Google
1
We regret to inform you that certain members of your front desk and back office staff have not fully adhered to the compliance requirements set forth in CFR 45, which governs the privacy and security of patient health information. This non-compliance should be taken very seriously, and immediate steps should be taken to address the issues. Your top priority is to ensure the confidentiality and security of your patients' information and to be in full compliance with federal regulations.
Response from the owner2 months ago
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Aubrey Stoffa
5 months ago on Google
2
PHP is not fun, other kids in the PHP are mean and talk about their past treatments and their traumas.
Response from the owner2 months ago
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Shy Lampson
5 months ago on Google
1
This place is so incredibly frustrating! We first stopped going to them because you can not get medications whatsoever from them. You can leave message after message after message and no one will ever call you back. You can go to the front desk and they will tell you that you can not speak to a nurse, but they will relay the message. The same message that you have been trying to get to them for weeks with no return. I finally left and just went to my pediatrician to get my sons medicine.Because I could not get anywhere else to see my son, I, so hesitantly went back here and we are going on appointment number three that they have canceled and tried to reschedule . Each rescheduling being at least one month out. Their management is HORRIBLE!! My son has been waiting for almost a year now and we still have yet to have an appointment follow through.This is the worst medical facility that I have ever encountered! So sad bc they kids desperately need help!
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5.4 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Traci Gatewood

President

Jim Myers, MBA

Chief Executive Officer

Curt Wengel, M.D

Chief Medical Officer

Pamela Kennedy, MS LPC NCC

Chief Client Experience

Joshua Arvidson, MSS., LCSW

Chief Operations Officer

Ksenia Leshtaeva

Executive Coordinator

Contact Information

Building icon

4020 Folker street
Anchorage, AK 99508

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

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Reviews of Adult Services – Anchorage Community Mental Health

2.3/5 (44 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (44 reviews)
Chris C
4 months ago
1

We regret to inform you that certain members of your front desk and back office staff have not fully adhered to the compliance requirements set forth in CFR 45, which governs the privacy and security of patient health information. This non-compliance should be taken very seriously, and immediate steps should be taken to address the issues. Your top priority is to ensure the confidentiality and security of your patients' information and to be in full compliance with federal regulations.

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Aubrey Stoffa
5 months ago
2

PHP is not fun, other kids in the PHP are mean and talk about their past treatments and their traumas.

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Shy Lampson
5 months ago
1

This place is so incredibly frustrating! We first stopped going to them because you can not get medications whatsoever from them. You can leave message after message after message and no one will ever call you back. You can go to the front desk and they will tell you that you can not speak to a nurse, but they will relay the message. The same message that you have been trying to get to them for weeks with no return. I finally left and just went to my pediatrician to get my sons medicine.Because I could not get anywhere else to see my son, I, so hesitantly went back here and we are going on appointment number three that they have canceled and tried to reschedule . Each rescheduling being at least one month out. Their management is HORRIBLE!! My son has been waiting for almost a year now and we still have yet to have an appointment follow through.This is the worst medical facility that I have ever encountered! So sad bc they kids desperately need help!

shawn osborn
6 months ago
1

Be very careful and mindful of this agency. You could walk away traumatized and suffering. The proof is in the experience. Dont bother complaining because Pamela is useless. They dont give a shit unless you fall in line.

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Leila Perrien
6 months ago
1

I ask for the carrs pharmacy in palmer and they never send it there, but to wasilla. Even if they confirm palmer. How am i supposed to get my medication if its being passed around extra steps i have to take?

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Le'Andre Brown
10 months ago
5

Nice and easy front desk help scheduling an appointment. Very personable. Can't wait to be seen in person.

Nickolaus Wilson
11 months ago
3

Since changes has been made at Alaska Behavioral Health the last past few moths,it's been a lot easier dealing with staff and making appointments..thanks..

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Jordan Thiele
1 year ago
1

Took my daughter here and it was a huge mistake. Front desk bumbled our appointments and were dismissive. Set three different appointments and one was scheduled incorrectly and we had to leave. Second was cancelled at time of arrival even though we showed up. And third was cancelled due to counselor having other obligations. Front desk was rude and took them over a week to return calls if they did at all.

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Ace Mcdonald
1 year ago
5

Sarah
1 year ago
1

I was referred to bring my kiddos here, there was 5 so we had to bring them in separate days to make them fit for scheduling purposes. I was told to come in 15 min prior to my appointment and because I had 2 children scheduled at a time I had to come in 30 min that’s 2.5 hours with only 2 hrs of treatment. Next time around I knew what I had to do. We arrive at 9:40 for the 10 am appointment my phone failed to charge correctly so I stayed in my car filling out the paperwork I see the appointment time is 10 am at 10 am I tell my teen to go inside and let them know I’m here just finishing up the online paperwork. She comes out and says we are late for the 10 am appointment because we need to show up at 9:45. The front desk white female tells me I’m late and I need to come back. The tone and condescending manner she spoke to me was unacceptable. I cancelled ALL my future appointments via email to which she calls to leave a voicemail to “remind me” of my future appointments with further condescending slow instructions. This behavior is extremely toxic. This is a mental health facility and should be aware of the staff they have representing them.

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
L F
1 year ago
1

Horrible place to work with they never pickup phone calls never get phone calls back even when leaving voicemails if your mental health matters I highly advise going to another place they do not care I've tried multiple times calling up there to schedule an appointment but they will not answer its a joke.... and screw your feed back you wont pick up the phones lmao

Response from the owner
We take all feedback seriously and would like to connect directly. Please email info@akbh.org or call us at 907-563-1000 and ask for our Client Experience Officer to follow up.
Chance Donovan
2 years ago
1

Website says to call to make an appointment and then full out paperwork. However they refused to make an appointment as the paperwork hasn't been completed yet. Even though their website says to make an appointment first.

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