They are affiliated with Blue Cross Blue Shield. What really stands out is that they are a customer owned health insurer. The company was founded in 1936 and today has 23 million members and 28,000 employees. They focus on connecting members to excellent care, helping them get quality outcomes.
By Serg Valencia
Serg Valencia is a writer and Psychologist with 13 years of experience in the healthcare space. After a nine-year corporate career with Fortune 500 pharma brands, he now channels his firsthand experience to craft actionable medical content that helps people make informed health choices.
Medically Reviewed by Anna Spooner
Anna has 10 years of experience in insurance and has been a content and copywriter since 2011. She strives to make all of her writing approachable and easy to understand while drinking copious amounts of tea. Anna writes about accessing addiction treatment, insurance, and finance.
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Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
AlcoholismDrug AddictionOpioid AddictionSubstance AbuseDual DiagnosisMental HealthMental Health And Substance Abuse
Adult ProgramSeniors ProgramLGBTQ Program
Private insuranceSelf-pay options
Todo fue especial. Muy agracecido con todo el personal. Todos muy amables comprometidos. Muchas gracias
Michael Gordillo
4 weeks ago
Haven Detox ha sido un lugar de bendición para nuestro familiar. Todos sus empleados, desde terapias, trabajadores sociales, médicos, los cocineros y todo el personal en general tiene la vocación y la empatía para hacer más q su trabajo, hacen que se sientan en familia. No tengo como agradecer el cambio q hemos obtenido.
Es el mejor lugar para tratar la adicción de un ser querido! Que DIOS los siga usando de forma poderosa!!! Gracias Josefina por ser la persona que nos ayudó a llegar a este lugar!
BlancaPor Perez
2 months ago
El mejor lugar para tratar la adiccion de un ser querido. Un excelente grupo de profesionales que hacen mas q su trabajo, es su vocacion. Recomendado al 100% El mejor centro en Puerto Rico. Mi agradecimjento a Josefina q fue la persona contacto en Puerto Rico, quien con mucha paciencia y amor nos facilito llegar a este lugar maravilloso
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
ICFR was just what I needed to learn about my addiction and learn about ways to recover successfully. The clinical staff and support staff are outstanding in every way. The accommodations are comfortable and they do everything they can to address your needs.
Michael Pritchard
1 week ago
Great place would recommend to anyone in need.
Joseph Hickman
1 month ago
Really changed my life. Feel like a completely different person leaving than when I first got here. The group facilities are fantastic and really are able to help you on a deep level. The community overall is phenomenal and recommend it to anybody who is struggling
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
It was an amazing experience and wonderful days spent.
Saul Tracy
1 year ago
My son is 18 and struggling with a fentanyl addiction. To say the very least it’s been hard and traumatic. My son went to the crossroads detox facility. The 12 step program works miracles and the people that work within the facility have first-hand experience often times with their own addiction recovery. Rose and Bridgette were incredibly impressionable on my son and worked very hard to influence him positively. If I could afford to open a dozen more of these places I would. God bless these people and those struggling with addiction.
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
Staff is amazing!!! Please come here if you looking into rehabs it’s a great place and all the staff is amazing especially the client care will take care of you or any concerns but please come to the haven if you are seeking help they treat you like family!
Tance 870
2 months ago
This is my first time in a treatment facility. I was nervous about what it would be like but was ready to beat my addiction to alcohol. I picked the most perfect place. I love it here! I’m learning so much not only about myself but others in here and their lives, struggles and addictions. I’m happy here. Smiling and laughing as my true sober self. Thank you, Haven, for providing my such good care and support.
Patricia Bettis
2 months ago
The staff was excellent and took care of my every need. I met life long friends here and I couldn’t speak more highly of the staff. I highly recommend the Haven.
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
Staff is very friendly and accommodating. Definitely received the help I’ve been needing. Good community
Poopy Dickbutt
1 week ago
I've had an excellent experience here. The staff has met all of my needs. The accommodations are very comfortable. The nursing staff has been very understanding and kind. I have had several one on one sessions with therapists and the group sessions have been very productive. There will probably be negative reviews about this rehab but this isn't my first and there are always people who complain. In my opinion this treatment center will meet your needs if you are truly ready for sobriety. You just have to realize that these centers aren't here to hold your hand but are here for guidance. You have to do the work. If you're truly ready than The Haven is a great place to start.
Brandon Reid
1 week ago
This facility has given me the time I needed to get my mind and body back into a place of health and peace. The staff was friendly, amenities caring and food good. Grateful for the opportunity to complete treatment there.
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
Friendly staff, very respectful and they do their job. I have had nothing other than five star service here at Medmark Hayward.
Casey Bryant
2 years ago
Been coming here for a long, long time Through my recovery I have had many counselors some better than others funny how things happen my husband transferred to Medmark from BAART in Oakland crazy we both ended up on Rich’s case load { R.I.P. RICH another great counselor } so you know we both can’t have the same counselors so of course I got kicked to the curb. Best curb I got kicked to { so to speak. } which is currently Nicole Martinez, the best I’ve ever had , She definitely help me get to where I am now she goes above and beyond helped me in my life so much, I don’t even know what I’m gonna do when we goes our separate ways 😔..I wish I can take her with me. I wish I can give her 20 ⭐️’s but was only given an option of 5 ⭐️.
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾🙌🏾⭐️⭐️⭐️⭐️⭐️⭐️
Jessica Nero-baisa
2 years ago
Hi I'm Luis and I just wanna say my counselor is amazing her name is katt and I could not do it with out her.love u katt
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
Curriculum will challenge and develop you to improve your recovery ! Caring staff and course faculty who care about making a difference in the community!
Carlos Risco
1 week ago
I have been in 4 rehab and sober living facility's in the past 10 years. The 30 days I have spent at The Recovery Team has been by far the the most beneficial program I have been apart of. The group facilitators are very knowledgeable and deeply invested in the care of there clients. The facility is well maintained and has many recreational activitys. There living quarters are comfortable and cleaned by staff daily. The staff is attentive and empathetic too there clients. The Recovery Team has the best resources for long term recovery of any rehab facility I have experienced.
Josh Cleveland
1 week ago
The people here are so caring, they attend to each patients needs immediately and with a smile. They truly care about each patient. The staff knows every patients name which made me feel comfortable and at home right away. All of my needs were met here anytime I needed anything. It was taken care of right away.
The atmosphere is very upbeat and positive. The rooms are very clean and well taken care of and the grounds are beautiful! I would recommend this facility very highly!!!
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
Best detox I’ve been to
felt welcomed as soon as I walked in
Ashley is awesome. Super funny and cool Awesome friendly staff. Definitely would return and recommend to anyone trying to better themselves and get a head start in sobriety
Nice comfy theater w/recliners & Great food too!!!
J Sayers
1 year ago
Ashley, And Hope, We're very professional, And very helpful.My whole time I stayed there. Excellent job ladies
michael shayne
1 year ago
Ashley made this visit very comfortable, she literally made this place. It can get boring but you got to stick it out….. FYI the microwave meals suck ass but occasionally, you get a good one.
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
This place truly saved my life I couldnt be more grateful for the staff and the care team! Yaya, Kelsie, corwin, and Rachael are the best staff I've ever met they are not only caring and compassionate but they treat each client with respect!
Kylee Carroll
2 weeks ago
This is the best hospital I have ever been in! I would recommend it to anyone dealing with substance issues or mental health issues. This place changed my life !
Adriana Garcia
2 weeks ago
This place is amazing they really care for their patients the staff is amazing especially Bruce
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
The Haven is a wonderful place for rehab. The staff is amazing and so caring and helpful! Yoga every morning is fantastic! If you need help I would definitely recommend The Haven!
Jennifer Reilly
1 week ago
The five stars on this place is earned and deserved i came in with the wrong mindset but sobriety only comes if youll do anything and everything to achieve it … go here if you are willing to put in the work
Sawyer
1 week ago
I really enjoyed all the services provided at The Haven. All the staff was wonderful. I want to highlight the following people from each department because without the staff here I would have not exceled. In Client Care, Melanie and Jack took a vested interest in my recovery journey from start to finish. In nursing, Susan and Sierra were so sweet and were always there when I needed someone to listen and assisted me with anything I needed regarding my medication. Medical staff, Cindy was by far one of the best provider's I have ever met in a treatment setting. She was patient with me, addressed all my concerns and did not push any medication on me which was very much appreciated. Sabriya was an amazing recreational therapist and she found creative ways to bring me out of my shell and was always there when I needed someone to talk to. As far as facilitators, John and Michelle were absolutely top tier. The behavioral techs were amazing at the Haven. Bridget was wise beyond here years and became one of my main sounding boards during second shift. I also want to mention Angie, Tim, Cheena, and Zaahir who were instrumental in my recovery. I want to give a separate shout out to Amethyst who started working for the Haven during my stay. I was able to see her quickly adapt in her new role and how passionate she is to assist others, I can tell she has a drive for this and will most defiantly succeed. Last but certainly not least I want to recognize Rosie. She was the one who completed my intake. From our first interaction she promised my I was safe and she would be with me the whole way. Not only did she keep her promise but any time I panicked or had any concerns she was right there by my side. Even on her days off she checked in on me and let me know she was thinking of me and how I was doing in this brand new community. It's because of the dedication of these people and all the other staff that I was able to not only complete my treatment but also feel prepared and ready to tackle the real world, moving here to Jersey for a new start.
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Frequently Asked Questions
Does HCSC Cover Drug Rehab?
There was a law passed in 2010 that dramatically changed how addiction treatment and mental health care were covered by insurance. The law, the Affordable Care Act (ACA), requires most long term health insurance plans to cover 10 essential health benefits. The list includes mental health and addiction treatment. The law has some exceptions, so make sure to verify your insurance.
That means your HCSC insurance plan may cover at least some of the costs of drug rehab. You can also get help with co occurring mental health disorders. Every HCSC is different and will have different in network providers and costs you are responsible for. That’s why it’s important to understand the details of your plan before you begin treatment.
Insurance Plans Offered By HCSC
HCSC offers Blue Cross Blue Shield (BCBS) insurance policies in five states. They generally don’t call themselves HCSC but instead use company names like Blue Cross Blue Shield of Illinois or Blue Cross Blue Shield of New Mexico. Through BCBS, they also have Medicare and Medicaid plans for those who qualify.
Many BCBS insurance plans are Health Maintenance Organizations (HMOs). The best part of these plans is that they cost less. You need to use providers that are in the plan’s network, and there are no out of network benefits. You also choose a doctor to be your primary care provider, and that doctor will provide referrals to specialized care like drug rehab.
Some Blue Cross plans are Preferred Provider Organizations (PPOs). These plans give you more choice in providers, but they are also more expensive each month. With a PPO you have a broader provider network and you don’t need referrals for specialized care. One thing that’s unique about a PPO is that you may also be able to get out of network coverage, although you’ll pay a higher percentage of the costs.
If you qualify, Medicare and Medicaid plans are also available through each state’s BCBS company. Medicare is generally available to those who are 65 and older, or those who are permanently disabled. Medicaid is free or low cost insurance for lower income residents of the state.
What Inpatient Rehab Does HCSC Cover?
HCSC will focus on covering evidence based treatment that’s in line with your doctor’s recommended care plan. Depending on your insurance, you may need a referral and/or preauthorization to get care. Here are some of the inpatient treatment options that might be covered.
Medical detox allows you to have medical help while substances leave your body, so you can get a fresh start in treatment. You don’t have to be afraid of detox when medical professionals are by your side to help you with withdrawal symptoms.
Residential treatment gives you a distraction free environment to start your recovery. One thing that’s neat about residential treatment is that you often get access to holistic treatment as well as traditional counseling. You’ll also have regular activities, recreation, and outings.
What Outpatient Treatment Does HCSC Cover?
Outpatient treatment lets you partake in your everyday life at home while receiving care so you can maintain contact with family and keep working or attending school. Outpatient programs can be challenging as you might encounter addiction triggers in your daily environment.
Most HCSC plans cover research supported treatments delivered via outpatient addiction programs. Outpatient treatments include different levels of care, such as standard outpatient programs, intensive outpatient programs (IOP), and partial hospitalization programs (PHP). They all rely on clinically effective validated interventions like individual counseling and group therapy sessions. They also offer life and coping skills workshops and education on addiction and recovery.
A PHP is a full time day program where you go home at night and on weekends. These programs typically have a minimum of 20 hours per week of treatment and may last up to 90 days. IOP clients have three hour sessions three to five days per week. IOP and PHP programs are characterized by a more structured approach which can be key to accomplishing your recovery goals.
Medication assisted treatment (MAT) might also be covered as part of outpatient care — combining medications with counseling and behavioral therapies.
It’s best to verify your coverage details with HCSC before initiating an outpatient treatment plan. Remember that you may need a referral or preauthorization for certain outpatient treatments and services. A medical professional’s thorough assessment is the best way to determine the right level of care for your individual needs.
Does HCSC Cover Methadone & Suboxone (MAT)?
Most HCSC plans will cover MAT—including methadone and Suboxone—when it’s considered a medical necessity. MAT is utilized in two phases of the recovery journey: During medical detox and as part of long term treatment.
The medical detox value of MAT lies in its capacity to manage acute physical withdrawal symptoms and reduce initial cravings. Medical professionals employ prescription medications like Suboxone or methadone to ease the physical distress of drug withdrawal. The FDA approved medicines can bind to the same chemical receptors as the drugs individuals abuse which minimizes discomfort and reduces the risk of dangerous complications as you get the drug out of your system. MAT in the medical detox phase is invaluable for individuals battling addiction because it helps them navigate safely—and comfortably—the first steps of their recovery journey which increases the likelihood of successful treatment completion.
During the long term treatment stage MAT helps tackle ongoing obstacles that get in the way of recovery. Medications like buprenorphine or methadone may be prescribed for their beneficial effects in diminishing drug cravings that can persist for many months. Prolonged substance abuse disrupts brain chemistry so prescription drugs with normalizing properties can be very helpful in establishing long term recovery.
The combination of FDA approved medications with counseling and behavioral therapies makes MAT a valuable tool that improves treatment adherence and reduces relapse risk.
Remember to verify coverage before committing to a plan. You may need a referral or reauthorization as plans can differ regarding individual medications and coverage duration.
Does HCSC Cover Other Mental Healthcare?
Mental healthcare is listed in the Affordable Care Act as one of 10 essential health benefits so most plans will cover at least part of the cost.
Mental health can be addressed evidence based ways. Individual and group therapy may be covered as part of your plan as well as psychiatric medication management. Your plan may also cover assessments and evaluations. Depending on your insurance coverage inpatient and outpatient treatment options may be available for mental health.
It’s critical to understand that certain mental health conditions like anxiety or depression along with borderline personality disorder (BPD) and other disorders are associated with an elevated risk of substance abuse. Having a mental health diagnosis along with substance use is known as a co occurring disorder or dual diagnosis. If you have a dual diagnosis an integrative approach to addiction treatment and mental healthcare is fundamental for improving your chance of recovery long term.
It’s important to verify your insurance coverage before getting treatment. Some plans may have limitations or exclusions for certain services so always check with HCSC about the benefits that apply to you.
Does Addiction Treatment Need to Be In Network?
HCSC’s coverage for out of network addiction treatment depends on your plan’s characteristics. PPO plans provide some out of network coverage but you’ll pay much more out of pocket for these services. HMO plans do not cover out of network care. Many Medicare Advantage plans are HMOs, and Medicaid plans are limited to providers that accept the insurance plan in the state.
Using in network providers is strongly recommended as your best choice to keep out of pocket costs low and maximize your insurance’s benefits. Before initiating treatment double check your provider’s network status and other coverage details with HCSC. Out of network care may sometimes be necessary. However it can seriously increase your expenses so it’s best for you to use the network to your advantage.
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Calls to numbers on a specific treatment center listing will be routed to that treatment center. Calls to any general helpline could be forwarded to SAMHSA or a verified treatment provider.
If you wish to connect with non-sponsor centers, you can browse top-rated listings, visit our homepage and browse by state, or visit SAMHSA.