Unlock your benefits with UMR for addiction treatment. Discover coverage options, verify your plan, and start your recovery journey today.
UMR Health Insurance for Addiction Treatment
Unlock your benefits with UMR for addiction treatment. Discover coverage options, verify your plan, and start your recovery journey today.
UMR is a third party benefits administrator that is part of United Healthcare Services. UMR works with employers who have self funded health plans to provide access to medical provider networks and other benefits strategies.
The company is the nation’s largest third party administrator with over 3,800 benefit plans as clients. Their networks and services help 6 million members access the care they need. Employers can get claims data and reports that help them understand and manage health care costs while also accessing UnitedHealthcare’s large national network.
Does UMR Cover Addiction Treatment?
UMR helps self funded employers build their own unique insurance plans to offer employees. These plans do not have to offer essential benefits as defined by the Affordable Care Act. However if they do offer mental health or addiction treatment coverage it must be at the same level as other medical coverage according to the Mental Health Parity Act.
In order to determine what coverage you have for substance use treatment you will need to talk to your company’s benefit specialist. To maintain your privacy you can ask how to find out what behavioral health providers are in the plan’s network. You can also ask if the plan has any coverage for out of network care.
When you verify insurance coverage before beginning treatment you can ensure you get any referrals or preauthorization that is required. This allows you to avoid any unpleasant surprises while you’re trying to focus on recovery.
When you’re reviewing treatment options or checking which programs take your insurance, you can learn more about rehab options to find facilities aligned with your coverage and care needs.
Coming from Canada, I was hesitant. But God knew that S2L was exactly where I needed to be. At 64 years of age, I was able to discover my true identity, purpose, and mission in Christ. They help you in trying to get clean and sober for sure. But what S2L and the staff are all about is the Gospel of Jesus Christ. That’s why it is so successful.
TIM TANNER
1 month ago
I’ve had the privilege of seeing the life-changing impact this ministry has on countless men & I can’t recommend it highly enough! God has His Hand on this ministry & I’m honored to see the Lord work in these men!
Hunter Stanfield
2 months ago
Come here with a open mind and heart. It can and WILL change your life in all ways. Trust the process and trust God! Could go on and on about how amazing this place, I'll forever be grateful!
I found the help that was so useful. I am able to carry myself with love for a journey I only realized was worth the effort when shown by the good people at Avenues. I’m so glad I made the decision to go here. Go get it!
dbot Nichols
1 week ago
Avenues changed my life. If it was for the program, id be in jail with new charges and wouldnt be clean! The staff, and the facilitators really care, and they love their jobs. I got 10 months as im writing this, and all the things that have happened in that time frame, i never thought id end up doing. Thank you, guys <3 I just recently got my own place, and the job i have is amazing, and if it wasnt for Avenues to show me the best way to live my life, i wouldnt have any of the things, lessons, or the amazing people in my life.
Richie Melvin
1 week ago
Avenues changed my life!!! I felt like the "Old Me" was gone and lost forever. My self confidence was at a ZERO and I didn't believe I could ever get better. Until I found Avenues. The staff is amazing, I have a whole new family now and for the first time in a very long time I am smiling, laughing and am excited to see what the future entails!!! Anyone who might feel like they're at a dead end in their life, go to Avenues!!! It will be the best decision you have ever made!!!
UPDATE: I will have 6 months of sobriety under my belt here in 4 days!!! My life has drastically improved and my anxiety and depression is almost non-existent. I no longer have the feeling that things aren't going to be alright and when I face obstacles or any type of struggles I can take them head on without stressing to the point that I need to self medicate in order to feel ok. Avenues was a blessing and I am loving life again!!!
⭐️⭐️⭐️⭐️⭐️ Exceptional Care, Life-Changing Experience at Asana Recovery
My journey with Asana Recovery has been nothing short of transformational. Walking through their doors, I wasn’t just another patient entering a treatment center—I was a person in need of compassion, structure, and genuine guidance. From the very beginning, the team at Asana made me feel seen, heard, and supported in a way that very few treatment centers truly deliver.
After just two months in recovery, I was given the incredible opportunity to become a house manager, which was a breathtaking experience. Not only did it deepen my recovery, but it allowed me to support others walking the same path. That chance to step into responsibility and service was life-changing, and it’s something I will always carry with me.
What sets Asana apart is the people. Jonathan and Linda, in particular, are shining examples of what makes this place extraordinary. Jonathan’s ability to connect with individuals on a deeply human level created a sense of trust that allowed me to open up and truly engage in the process. His wisdom, steadiness, and encouragement gave me tools that I will carry for the rest of my life. Linda’s presence is like a beacon—warm, nurturing, and absolutely unshakable. Her kindness and dedication went far beyond a “job”; it was clear she cares about every single person who comes through Asana’s program as if they were family.
And it isn’t just them—the entire Asana team embodies that same commitment. Whether it was the counselors guiding me through difficult conversations, the medical staff ensuring I was safe and cared for, or the support staff who brought positivity into every interaction, each person played an important role in making recovery feel possible. They created an environment that blended professionalism with heart, where structure and accountability were balanced with compassion and encouragement.
I’ve been to other facilities and spoken with countless people who have gone through recovery in different settings, and I can say without hesitation that Asana stands in a class of its own. Their approach is holistic, their community is genuine, and their impact is lasting.
To anyone considering Asana Recovery—whether for yourself or a loved one—know this: you will not just find treatment here; you will find hope, healing, and a family that will walk alongside you every step of the way. I am deeply grateful to Jonathan, Linda, and the entire Asana Recovery team for helping me reclaim my life.
Brad Barton
3 months ago
Amazing residential home! Or at least the one I was at in Huntington beach. Love the food, staff, nd they also helped me get a job towards the end of my treatment!!
Great experience, I didn’t know anyone walking in the door but now I have new sober friends to hang out with as I keep in touch with all of the client's I met why I was at the Ridge! I highly recommend it for a to find sobriety!
Matt Bunnell
4 weeks ago
My experience at The Ridge completely changed my life. Extremely thorough in their approach and left no stones unturned. I will forever look at my life as pre-The Ridge and post-The Ridge.
Dalton Osgood
1 month ago
Update: 526 days sober and going strong. I have definitely had cravings and vulnerable points, but have managed to stay sober thanks in large part to the ridge.
I'm at 8 months sober today and can say that the things I learned at the Ridge still help me every day- literally. I am still in the aftercare program and getting a lot out of it. If you need help this is a great place to build a foundation for sobriety (and abstinence from other drugs as well).
Summary: The Ridge is an excellent comprehensive treatment program for alcohol use disorder (and others). I personally had an exceptional experience with the residential treatment program, intensive outpatient therapy, and aftercare. Nothing about this experience was easy but I am confident that due to my experience with The Ridge I have a solid recovery foundation (I am just over 4 months sober currently).
This review focuses on residential care
Highlights
-well developed program that is evidence based
-full days
-attendance at local 12 step meetings
-access to a wide variety of recreational activities and art and music therapy classes
-I felt prepared when I left and have continued to feel that way (it has been difficult but I have the tools)
-staff are compassionate and helpful; many are in recovery themselves
- peer support
- comfortable accomodations and excellent food
My advice if you are going to a program like The Ridge (these things helped me to have continued success today)
-follow the rules, yes they may seem silly
-do awkward things they ask like getting a temporary sponsor and numbers at meetings
-listen to their advice, they may says things that sound stupid,my experience is that the things I think sound stupid end up being the pertinent ones
-try to relax into the time; enjoy not having to do a ton of chores, cook for yourself etc
-take the time to build a new hobby
I electected to go to The Ridge when I came to terms with the fact that I have an alcohol use disorder. I was receiving psychiatric care and my provider gently led me to acknowledge this. Two providers independently recommended The Ridge when I expressed interest in treatment.
Residential
I initially signed up for the 30 day program but decided to stay longer as I was getting a lot out of the program and am really happy that I did.
Residential days are very full. The beginning of the day is filled with groups. The afternoon has time for recreational activities (no naps). A lot of people take up pickleball during this time but there is also the option to go to the pool (when open), do art, write, etc. Evenings there are 12 step meetings in the community.
Accomodations
I stayed in a private room which I would say was Marrott quality. Cleaning services are provided. You are expected to make your bed (a pretty minor thing). The meals are excellent and snacks are freely available. The culinary staff are great- very personable and great educators. It was sufficiently comfortable and quiet enough to get quality sleep.
Nursing
Nursing staff were generally available and very helpful. Medication time windows could be a bit tight but were feasible.
Recovery support specialist staff
Recovery support specialists helped with sessions, daily questions, and herding everyone, They all have different personalities but in general were very easy to get along with. Supervisory staff were very helpful and responsive.
Counselors
Generally had very helpful sessions, individual counseling was very helpful.
Opioid AddictionDrug AddictionSubstance AbuseMental HealthAlcoholismMental Health and Substance AbuseDual Diagnosis
Adult ProgramYoung Adult Program
Private InsuranceSelf-Pay Options
This place goes above and beyond for its clients. Let’s just say I’ve been there more than once on my road to recovery. The staff have become my second family. They have an alumni person that’s reaches out to clients to follow up after treatment and I call her my guardian angel. This place saved my life more than once and I believe it could do the same for you or your loved one. Highly recommend!
Jason Perry
4 months ago
Numa is a wonderful facility helping many people suffering from the disease of addiction. The staff truly cares and shows the utmost attention to detail. I would recommend to any family member or friend!!!
Alex Spivak
7 months ago
Great place to heal and grow. The staff care and are willing to help if you let them. Educational and useful groups that prepare you for relapse prevention and coping skills etc. Definitely recommend if you or a loved one are looking for a treatment center that CARE about their clients.
AlcoholismDrug AddictionDual DiagnosisMental Health and Substance AbuseOpioid AddictionMental Health And Substance Abuse
Adult ProgramYoung Adult ProgramLGBTQ ProgramProgram For WomenMilitary Program
Private InsuranceSelf-Pay Options
My time at life skills south Florida was very helpful in my life. I’d like to thank my therapist Dr. Gregory Fortune for all the help and support. I would also like to thank Gus the head tech.
Edward
2 weeks ago
Very Understanding place. Dr. Greg was helpful therapist. If considering to attend other Rehabs I recommend this facility. Also "Barbara" on the phone call was very truthful and it was as she said it would be like. So I have been to a lot of rehabs and this was the only one that told complete truth over phone of how it works.
Alex Dahlberg
1 month ago
Dr. Hume was wonderful she was extremely supportive of mine and my families needs. She met my families expectations and was very supportive to our treatment team.
Back2Basics saved my life and helped me to become my old self again.
When I showed up I was scared, sad, and going through withdrawals. The staff were so understanding and empathetic and taught me coping strategies to regulate myself and get through the hard part while reassuring me that I was right where I needed to be.
I was referred to Back2Basics by a family friend who had a loved one go through the program and they informed me of its great success and spoke very highly of it; furthermore I spoke with a lot of the staff on the phone before arriving, many of whom have been through the Back2Basics program and have rebuilt their lives thanks to its efficacy.
Back2Basics is not like other treatment programs, it consists of a holistic treatment plan to heal clients emotionally, physically, and spiritually.
One aspect of Back2Basics I did not foresee but found incredibly beneficial was its focus on restructuring my preoccupation with short-term reward by separating me from my phone and limiting access to technology. Because of this, I had to relearn how to sit with my own thoughts without distraction, and how to pass the time in healthy and engaging ways (reading books, playing guitar, socializing with other clients, playing games, meditating, working out).
With a large kitchen and fresh groceries every week, us clients were able to prepare meals with fresh protein and produce, which meant proper nutrition for a healthy body. Ian, Back2Basics' own culinary specialist, would come to the property multiple times a week to cook great dinners with us and give us nutrition and fitness advice. Back2Basics also brought us to the gym every day so we could improve our fitness and undo the damage of addiction. I left the program leaner, stronger, and healthier.
One of the highlights of Back2Basics was our weekends. With two knowledgeable outdoor guides, Andrew and Colin, we spent every weekend out in nature: hiking, swimming, camping, and exploring. Discovering all the beauty of Arizona while bonding with the other clients was pivotal to my recovery, and Back2Basics prepares you for all this with excellent equipment that you get to keep upon program completion.
When we weren't at the gym or on outdoor adventures, the week was structured with plenty of therapy and groups to focus on recovery and healing. HUGE shoutout to Bethany, Natalie, and Keelyn, our program clinicians, who showed up everyday to help us clients heal and resolve our trauma. I worked with Bethany specifically doing one-on-one therapy; she helped me focus on and heal trauma I've been struggling with for decades and met me with a level of empathy and compassion that was crucial for me in my recovery. Natalie led fantastic groups that allowed me and other clients to discuss our struggles with one another and work together on solutions. Keelyn led mindfulness exercises to help us develop keen awareness of our bodies and our needs while giving excellent clinical perspectives and solutions. Thanks to all of their expertise I was able to walk away from the program with more self-assuredness, peace, and confidence that I could handle life's stresses on my own out in the real world.
Between all these activities our house managers, Cade, Reed, Ian, Dave, Brady, and Manny, connected with us and helped us navigate the day-to-day struggles by providing excellent leadership and friendship. The staff at Back2Basics made me feel truly cared for, and I am so grateful that I got to be surrounded by such kind and authentic people during my stay.
Roy, the founder of Back2Basics, is an all-around stand up human. He always checked on us guys, and I always felt like he was genuinely interested in each and every one of our recoveries. Special thanks also to Suzie for her friendly demeanor and conversation while on-site, it was always nice chatting with you while we were all cooking in the kitchen.
I would enthusiastically recommend this program to anyone struggling with addiction, and have made connections that have changed me fundamentally and made my life better. Thank you!
Stephen Dickey
1 month ago
As a nurse and professional in the behavioral health field, I have been deeply impressed by the work being done at Back 2 Basics. The program provides young men with a rare combination of opportunities—healing, practical life skills, and the stability that is often missing in their lives.
What stands out most is the balance between clinical care and real-world development. Back 2 Basics doesn’t just focus on treatment—it empowers clients to learn accountability, independence, and the skills they’ll need to succeed long after they leave the program. Watching men grow in confidence as they take ownership of their recovery and build a foundation for the future is incredibly inspiring.
For families and professionals alike, it’s reassuring to know there is a program that treats people with dignity, structure, and compassion. Back 2 Basics is giving young men more than recovery—it’s giving them the tools and support to rebuild their lives.
Sonia Powazek
2 months ago
As someone who works daily with men struggling with addiction and co-occurring disorders, I refer clients to Back2Basics with full confidence. This program isn’t just another treatment center—it’s a transformational environment rooted in real clinical expertise, integrity, and real-life skill building.
From the start, Back2Basics impresses with its balance of evidence-based clinical care and holistic healing. Their residential program combines individual therapy, group work, dual diagnosis support, and trauma-informed care—all delivered by a deeply capable team led by seasoned clinical leadership. Their emphasis on authentic, non-institutional connection ensures clients feel seen and heard. 
One of the most unique strengths of Back2Basics is their integration of outdoor adventure and real-world life skills—hiking, backpacking, cooking, budgeting, vocational guidance. These components aren’t optional add-ons; they are central to helping young men not just stay sober but build resilience, confidence, and self-reliance. 
Family involvement is another area where Back2Basics excels. As a referrer, I’ve seen how keeping loved ones educated, engaged, and part of the recovery journey reduces anxiety for everyone involved, helps with accountability, and contributes to sustained outcomes. 
Finally, the commitment to continuity—transitioning into sober living, aftercare, relapse prevention—is vital. Too many programs fall off at discharge; Back2Basics makes sure the gains made during treatment translate into daily life. 
In short: as a professional who refers clients, I consider Back2Basics to be a top choice for young men who need more than just detox or short-term support. They deliver a full rehabilitation journey designed for lasting change. 5 stars without hesitation.
AlcoholismDrug AddictionDual DiagnosisMental Health and Substance AbuseOpioid AddictionSubstance Abuse
Adult ProgramLGBTQ ProgramYoung Adult Program
Self-Pay OptionsPrivate insuranceSliding Scale Payment AssistancePrivate InsuranceFinancial Aid
Friendly staff. Helpful classes
Jeremy Ireland
2 weeks ago
So grateful to have had the opportunity to be a client at ARC. I feel like a brand new healthier person. The staff have all been through recovery and they get it. The classes made me realize why I continued to fall into the addiction pattern and how to break it. Will forever be grateful for my ARC family!
This place is special. It saved my life and set me on the road for a long and fulfilling future.
Alex Brooks
3 weeks ago
Prosperity Haven (Now Wellbrook Recovery) saved the life of one of my loved ones and I (as well as my family) will forever be grateful for it!!! We were able to visit every week and the staff and other men staying at the house were always so kind and welcoming to us. The house and property are so nice and well taken care of. The counseling and therapy as well as the friendships that my family member was able to find through this program was so unique and special, I truly believe it saved his life and allowed him to live a life he's really never been able to live before. He is now an alumni and still continues to participate in AA meetings and alumni events. Every week he is excited to reconnect with the men he met at the house and at alumni events since then. His experience at Prosperity Haven has allowed him to fully understand his substance abuse behaviors and how to find the right tools to handle his urges and temptations. It has saved his marriage and relationships with friends and family. I would definitely recommend this facility to anyone who is seeking a place that focuses on both mental health and addiction in a supportive, welcoming environment!!
Kelly H
1 month ago
Great place to be.. Not like any other place I've been..The staff is amazing and they truly care about you... Wellbrook has helped me change my life..
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Frequently Asked Questions
What Products Does UMR Offer to Employers?
UMR offers a wide variety of products and services to employers including backend solutions for benefits coordination and payment integrity.
The most important product is the connection to a high quality medical provider network. Because they are a subsidiary of United Healthcare, clients have access to high quality and cost effective providers. They also have cost management solutions and reports that help employers fully understand the use of benefits.
For member service there are three options. The Customer First model allows employees who are insurance plan members to contact a designated customer care team that’s trained on the employer’s specific plan and benefits. The Plan Advisor model provides advocacy service so members can have help navigating benefits with personalized care. There’s a single contact for members to ask questions and get information about finding the best care for their needs as well as a nurse helpline.
The GenerationYouTM service model gives the highest level of support which includes advocacy and engagement to promote better health outcomes. If your employer has GenerationYouTM you will have digital access that gives you information about your benefits and providers along with highly personalized help accessing healthcare.
UMR also provides help for employers who want to offer financial accounts like FSAs or HSAs. They can also administer HRAs and lifestyle accounts (LSAs) along with Retiree reimbursement accounts (RRAs).
As an employee member you may also have access to case management for complex health conditions and programs that provide incentives for wellness and healthy lifestyle choices.
What Inpatient Addiction Treatment Does UMR Cover?
Self funded plans are not legally mandated to cover addiction treatment. However, many will offer these benefits. As the central focus of insurance is on providing medically necessary care you will always need get a treatment plan from your doctor before starting any intervention — like inpatient addiction treatment.
The American Society of Addiction Medicine (ASAM) Criteria is an assessment framework medical professionals use to determine appropriate care levels. With this tool—which evaluates criteria like severe withdrawal risk and underlying medical conditions—a medical professional will assess your need for residential care.
If inpatient treatment is the best route for you then medical detox is usually the first step. During this phase individuals are under round the clock supervision to manage withdrawal symptoms safely after stopping the substance of abuse.
Inpatient or residential care is typically the next stage in a person’s recovery journey. These settings provide a structured environment created with one primary purpose: assisting individuals to live a drug free life. Residential care benefits individuals in recovery by providing targeted treatment and reducing relapse risks while also offering continuous support.
Recovery promoting activities like individual and group therapy along with medication management and life skills workshops characterize a typical day in an inpatient program. The goal is to treat the whole person which means addressing the physical and psychological as well as social aspects of addiction and equipping individuals with the tools needed for long term recovery.
What Outpatient Rehab Does UMR Cover?
Your employer’s insurance plan may partner with UMR to cover three outpatient rehab approaches: Partial Hospitalization Programs (PHP) and Intensive Outpatient Programs (IOP) along with general outpatient care.
A PHP is the more involved alternative as it can include 20+ hours of weekly treatment. You attend during the day and return home at night. An IOP requires 3 to 5 days of weekly programming while general outpatient care—the most flexible mode—offers sessions that vary in frequency based on each person’s case.
Outpatient programs are structured to assist individuals in rejoining their social and professional lives in the most useful way. Individual and group counseling along with skills training are some methodologies employed to help you develop new habits and coping strategies while maintaining your daily responsibilities. Aftercare services follow outpatient treatment to strengthen a person’s support networks and sustain long-term recovery.
Always verify your insurance coverage before committing to a treatment plan as self funded plans can differ widely in terms of coverage and limits along with requirements for outpatient rehab services.
Does UMR Cover Methadone & Suboxone (MAT)?
If your insurance plan covers MAT this approach can be a helpful tool for treating opioid and alcohol abuse disorders.
In the initial stage of treating opioid addiction medications like methadone or buprenorphine are critical during the medical detox step—when the drug gets out of a person’s body—to manage withdrawal symptoms.
For a long term opioid free life MAT can help by incorporating medication such as naltrexone and Suboxone which help normalize brain chemistry—disrupted by substance abuse—and control cravings that can persist for months. This allows you to stay stable in treatment and lowers the chance of treatment.
MAT can be a valuable option for treating alcohol addiction. Medical professionals employ medications in the initial detox phase to cope with the withdrawal symptoms of stopping alcohol consumption. In the later stages of the recovery journey medications like naltrexone and acamprosate can reduce alcohol cravings and support long term sobriety.
MAT interventions are most effective when combined with counseling to empower individuals with life skills to establish long term recovery and sustain treatment outcomes. Over time you can taper off the medication support and live fully substance free.
Remember to verify coverage before committing to a plan. You may need a referral or preauthorization as plans can differ regarding individual medications and coverage requirements.
Does UMR Cover Other Mental Healthcare?
Self funded insurance plans are not legally ordered to cover mental health but many do. Always check your insurance coverage before initiating care to prevent unanticipated costs.
Mental healthcare demands an individualized approach. Some individuals struggle with mental health issues without other disorders. In these circumstances treatment will generally start with therapy sessions with qualified professionals. These are used to identify the appropriate care you need which might include counseling along with group sessions and potentially medication.
Individuals who struggle with addiction commonly have co-occurring mental health disorders as well. About 21.5 million adults in the United States battle addiction while facing mental health challenges like depression and anxiety along with mood disorders.
In these cases treatment must address substance abuse and co occurring conditions simultaneously to increase the chances of success on both fronts. Why? Because mental health issues make individuals more vulnerable to drug abuse. Also medications for mental health disorders like anxiety can interact with substance use so a holistic approach that considers every aspect of a person’s mental health and circumstances along with underlying medical conditions and crisis support is vital to obtain long term favorable outcomes.
Does Addiction Treatment Need to Be In Network?
Self funded plan coverages vary much more than other insurance plans. However, always keep in mind that self funded plans are focused on cost effective care. It’s possible that some of these plans may cover out of network care but not all plans will. If out of network care is covered it will be at a higher cost for you. For example you’ll usually have much higher deductibles and copayments.
Before initiating treatment double check network status and coverage details with your insurance plan and UMR. In network providers are your best choice to keep out of pocket costs low and maximize your insurance’s benefits. Out of network care can significantly increase your expenses so it’s best to utilize the network to your advantage.
What to Do if UMR Won’t Cover the Cost of Rehab
Self funded plans may cover addiction treatment options. However they may be more limited than traditional plans and you may encounter less comprehensive benefits. Don’t let this fact discourage you from seeking the care you need.
Consider contacting treatment centers and ask if they have sliding scales of fees based on income or offer scholarships or payment plans to facilitate payment.
Get resourceful and seek free and low cost rehabs such as the Salvation Army—which permits you to work instead of paying—or a county or state run program.
Addiction affects every aspect of your life so make treatment a priority. Borrow money or rely on your savings to advance on your path to recovery; the effort may change your life.
How to Verify Coverage With UMR
The best way to verify coverage with your insurance plan and UMR is to reach out to your organization’s benefits manager or contact person. If you have been provided a customer service number take advantage of it to access reliable coverage information.
If your employer suggests you contact UMR directly you can rely on their excellent customer service to help you determine what treatment is best and where to get it based on your plan.
Refrain from contacting treatment centers directly for insurance verification because each self funded insurance plan is unique. Treatment centers may accidentally provide you with wrong information that doesn’t relate to your real benefits.
Calls to any general helpline will be answered or returned by a paid advertiser.
By calling the helpline you agree to the terms of use. We do not receive any commission or fee that is dependent upon which treatment provider a caller chooses. There is no obligation to enter treatment.