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North Florida VA Health System – Tallahassee Health Care Center

2181 East Orange Avenue Tallahassee, FL 32311
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Top 10 Rehab In Tallahassee
North Florida VA Health System - Tallahassee Health Care Center FL 32311

About North Florida VA Health System – Tallahassee Health Care Center

North Florida VA Health System’s Tallahassee Health Care Center is also known as the Sergeant Ernest I “Boots” Thomas VA Clinic. You’ll find ’em located in a secluded corner of Tallahassee, Florida. It’s a mix of Southern charm and sunny coastal influences that draws visitors and residents. It’s not too far from the Jack L. McLean Jr. Park Community Center if you want to spend time with family or just relax on your own.

The Logistics

The clinic provides healthcare for veterans in the surrounding area. There’s a broad range of surgical, dental, psychiatric, and nursing care. Healthcare is provided Monday through Friday. They provide addiction and substance use care for drug and alcohol treatment at this location. You can begin your care with or without an appointment, and referrals aren’t required.

The substance use disorder team provides psychotherapy, education workshops, and medication assisted treatment (MAT) to overcome addiction and mental illness. They’re also well versed in treating co-occurring substance use disorder and post-traumatic stress disorder.

Multiple Treatment Options, Including Dual Diagnosis

Co-occurring disorders are called dual diagnosis and require specialized care to increase the success of treatment. This is because PTSD and addiction disorders interact with each other, exacerbating symptoms and making treatment more complex.

Dual diagnosis is sometimes called integrated therapy because the mental health conditions must be treated simultaneously. Your treatment program may also include case management to help you receive the appropriate assessments that determine the level of care. Depending on your assessment and severity of your condition, substance use disorders are treated within the mental health clinic or over telehealth.

Your VA treatment program may include ambulatory detox, which is provided in an outpatient format. Counselors can treat you with a mix of motivational enhancement therapy, contingency management, or cognitive behavioral therapy (CBT).

Medication Assisted Treatment

Medications may be used to help manage your withdrawal symptoms but must be approved by the VA, like methadone, buprenorphine, and buprenorphine combos like Suboxone.

They provide options to pay your bill online, by phone, mail, or in person. You may have a copay balance on your VA health care bill or may use another form of health care coverage like Medicare, Medicaid, TRICARE, or a private insurance plan for your spouse’s employer.

Latest Reviews

Kathy Cottle
2 months ago on Google
4
My husband had an appointment. I was along for the ride.
Rachel Anderson
2 months ago on Google
3
Worst VA ever! Every time I go there I feel like I am an inconvenience to them. The employees working at the window in most sections are very rude and have no sense in customer service.It it also the slowest VA I ve ever been too. Everyone working in the pharmacy section should be fired and replaced. I ve waited up to 5 hours just to get a non-narcotic prescription.I do not recommend this place to any self respecting vet. I honestly think they should be ashamed on themselves ..Update I should ve given the Tallahassee VA clinic a little more credit . I ve recently moved to Houston. There are a lot of things that are available at the Tallahassee CA that are not available at the bigger VA in Houston. From what I ve experienced at bigger VA facilities, they are slower and the same amount of rude
Debbie Price
3 months ago on Google
5
I ve taken my friend here several times. Today was more critical.The service begins at the front door snd continues to each area. Labs. Mental health Primary care etc. I was totally amazed of the wonderful service at each step we had And every clerk nurse doctor was more than exceptional.I was shocked. And most people remembered him.A ten star review
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.4 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • car iconPrivate Transportation

Staff & Accreditations

Staff

Wende Dottor

Executive Health System Director

Chad Adams

Deputy Executive Health System Director

Ilona Schmalfuss, M.D.

Chief of Staff

Theresa Wilson, RN, MSN, CNOR, NEA-BC

Deputy Nurse Executive

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 246194

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (800) 541-8387
Building icon

2181 East Orange Avenue
Tallahassee, FL 32311

Fact checked and written by:
Gayle Morris, BSN, MSN
Edited by:
Peter Lee, PhD

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Reviews of North Florida VA Health System – Tallahassee Health Care Center

3.7/5 (100 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (100 reviews)
James
3 weeks ago
4

Well, I moved to Cairo ga 3 years ago from Michigan. The first time visiting the VA in Tallahassee 3 years ago right after I moved here was a shock. Small compared to what I'm used to. I went to the Detroit VA and the Ann Arbor VA. Both facilities were like going to tallahasee Memorial Hospital.. huge. They had parking garages 4 levels. So that was the first thing I noticed. As far as treatment goes, no complaints. Although I would like to see anger management classes or group therapy there.

Cindy Fowler
1 month ago
5

My boyfriend goes here, not me.

David Gillespey
1 month ago
4

Nate S
2 months ago
2

Kathy Cottle
2 months ago
4

My husband had an appointment. I was along for the ride.

Rachel Anderson
3 months ago
3

Worst VA ever! Every time I go there I feel like I am an inconvenience to them. The employees working at the window in most sections are very rude and have no sense in customer service. It it also the slowest VA I’ve ever been too. Everyone working in the pharmacy section should be fired and replaced. I’ve waited up to 5 hours just to get a non-narcotic prescription. I do not recommend this place to any self respecting vet. I honestly think they should be ashamed on themselves….. Update… I should’ve given the Tallahassee VA clinic a little more credit…. I’ve recently moved to Houston. There are a lot of things that are available at the Tallahassee CA that are not available at the bigger VA in Houston. From what I’ve experienced at bigger VA facilities, they are slower and the same amount of rude

Debbie Price
3 months ago
5

I’ve taken my friend here several times. Today was more critical. The service begins at the front door snd continues to each area. Labs. Mental health Primary care etc. I was totally amazed of the wonderful service at each step we had And every clerk nurse doctor was more than exceptional. I was shocked. And most people remembered him. A ten star review

Christopher Francis
4 months ago
5

Dr. Jerry T.
4 months ago
1

This is the biggest joke in the VA. You wait on hold for over an hour. Then put on hold again. Then get a person that could care less about you or helping. The Administrator of this Zoo needs a week long inspection. Must not know there job or hired under DEI. After hurricane Michael this place became a dump. I am sorry this is all a veteran has to look forward to, for medical care. Good Luck and be honest with your evaluation of this place.

Jimbo
7 months ago
5

Every encounter i have had with this clinic has been a pleasure. ALWAYS courteous and professional. Thanks to all of you!!!

AnaiaTalksAlot
7 months ago
1

I made a mistake in getting a prescription transferred here , I called to have it corrected and the woman who answered the phone was so rude ! I’m sick as a dog right now with little to no energy or voice and she just rushed me off the phone !!!

Mikell Furney
8 months ago
1

I evacuated from Tampa under FEMA orders. The Governor had past a of a heritage act which allows veterans to get prescriptions filled at any pharmacy in the heritage foundation for free. I called the call center and they told me to go to the clinic pharmacy and they would take care of it. When I went to the pharmacy at the clinic I was told to sit down they take care of it. I sat for 20 minutes for the same guy to come back and tell me that I had to go to the urgent Care section and be triage by a nurse, then see a doctor so he could write a prescription! I asked to speak to the supervisor of the pharmacy. I waited about 10 minutes to talk to him. Like a parrot he repeated the protocol garbage. I kept repeating that this was a FEMA emergency that I had been ordered to evacuate and my prescription refill was in the mail to my home Tampa. I was trying to refill an antidepressant I only had one pill left. I wasn't going to wait in line to go to see a doctor for a prescription that I already had in my records. I left. After finding out more information about the heritage act online I went to Publix that was more than happy to comply and give me a 30-day supply, however I had to pay $25 out of pocket. It's not the money that's the complaint. It's the VA they kept stating over and over as if it was a rehearse thing between everyone that I talk to saying it's"protocol" well as far as I'm concerned you know what they can do with their protocol. I could not believe that they treated me with such ignorance, disdain and lack of empathy!!! I plan to get a hold of my Congress person as soon as this emergency has calmed down I am back in Tampa now. Where it is never been a problem if I didn't get my prescriptions on time to go to the pharmacy and get a few days worth of medicine as long as it wasn't a narcotic. I did speak with the person who said he was the supervisor of the pharmacy this was on the 9th of October. I do hope someone is held accountable for their error. I plan on reporting it to the governor also seeing as how he saw fit to pass a law that provided for veterans that were displaced due to his orders! I need to also let you know that I'm in chronic pain which I'm due to be treated for this coming week. I was also wearing a boot on my foot because of a injury when the supervisor took me to the emergency care he walked as if he was going to a fire with no regard for me! There was no one else in line at the pharmacy I was the last person. ###

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