Therapist continues to cancel appointments and cannot even keep up with the dates that SHE has scheduled with patient and 1 year later still in the same mental health state without any positive results. PORT lacks professionalism, uncaring, and needs to reevaluate their staf ...
About PORT Human Services
Easter Seals PORT Health supports clients with mental health, substance use, or disabilities. Their outpatient clinics serve all counties in North Carolina.
They have tailored programs for adolescents and others for adults offered by an interdisciplinary team.
They are a non-profit organization that receives funding from multiple partners. This allows clients to pay what they can for services. Easter Seals PORT Health supports over 22,000 clients a year.
One of their clinics is located in Jacksonville, North Carolina. It is located close to the Jacksonville Mall. The building is discrete and has an ample private parking lot for clients.
Adolescent Substance Use Treatment in Jacksonville
Easter Seals PORT Health is a leader in adolescent treatment across Eastern North Carolina.
Their approach begins with a detailed assessment so the team is able to customize your care plan. They offer a variety of youth therapies including group, family and individual therapy.
I like that they also offer day treatment and residential services for youth who need a more intensive level of treatment.
Youth are served by a team of counselors and medical staff to ensure they can succeed.
Addiction Treatment for Adults in Jacksonville
Easter Seals PORT Health provides compassionate, caring treatment for adults over 18. Their group therapy includes both educational and therapy components.
Medication-assisted treatment (MAT) is available as an option to combat opioid or alcohol use disorders.
I appreciate that family therapy could be just you with your immediate family members but it might also be a group of multiple families.
Latest Reviews
I love the counseling group but I don't like the supervisor Paula who said that it was not there responsibility for me to get help when I went there to get into a program from moving to NC also the Dr tried saying I didn't attend my groups which I did it's not my fault they closed due to the snow and the message is to treat the whole person and they will not prescribe any other medications according to Paula and they don't listen to your needs and they treat you like a addict n not a human being especially Paula if you work in mental health and addiction recovery you need to have compassion and it's not necessary to do 9 hrs a week of group bc people have jobs and lives also o have never heard of random med check either thank you Derek and MJ u are awesome but other people there need to check there self and find a new job
Had been going since 2020 and told them I was gonna lose my insurance for a month so I'd call when I got it fixed. Instead of waiting they dropped me as patient and said id have to take and assment again before i could make and appointment for meds. I've been without my meds over 4 months now because every time I make an appointment it's 2 months out. I missed my last appointment because my uncle unexcusedly passed away the night before after waiting 2 months. I called they said I had to wait another 2 months to be seen. now here I am 2 months later 5 mins late to my appointment and they say I have to wait another 2 months after crying and explaining I've been struggling so hard without my meds and a recent loss and need to be seen. This isn't the first time I've have problems with being seen to get meds they just plain out don't care here. I use to recommend them all the time but not after today they have never put my mental health as a proity since I've been a Patient don't waste your time
I absolutely adore my therapist Nicole. From the get go, she made me feel comfortable and heard. I would recommended her to anyone that needs a safe place to talk.As for the other reviews about this place - I ve heard the front desk workers on the phone and in office with patients often. They are kind, caring, and try their best. A lot of the patients are rude, demanding, and don t take no for an answer. I understand that they sometimes need to be abrupt and firm to get their answer across. Be kind to them and they ll go out of their way to help you.
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6.4 / 10
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Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.
12-Step 12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.
Partial Hospitalization Program Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.
24-Hour Clinical Care Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Amenities
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Private Setting
Staff & Accreditations
Staff
Luanne Welch
President & CEO
Jim Hilty
CFO
Denise Mannon
Chief Compliance Officer
Mark Germann
Chief Performance Officer
Marta Quintana
Chief Development Officer
Cheryl Tuning
Chief Marketing Officer
Glenn Buck
Chief Clinical Officer
Bryant Edgerton
VP of Financial Operations
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
(910) 353-5354 
231 Memorial Drive
Jacksonville, NC 28546
Get Help Now - 252-283-0575
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Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS
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