800-784-1361
They do not know how to prescribe medication, everything you do is judged, and nobody respects you
About The Behavioral Health Pavilion of the Virginias
The Behavioral Health Pavilion of the Virginias, located in Bluefield, West Virginia is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization.
Specialty rehab programs at The Behavioral Health Pavilion of the Virginias include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.
The Behavioral Health Pavilion of the Virginias has received accreditations from The Joint Commission.
Latest Reviews
I'd give it a zero if I could; not helpful to those facing crisis.
I need to put this out there, because what happened to my mother at this facility is beyond unacceptable. I never wrote Google reviews as I could care less about doing these but this needs to be out there.
My mother, who was living with dementia, but still described as high functioning was sent here from a care home agreed upon by another family member for “behavioral issues.” She was listed as high-functioning and was still able to walk before arriving. She spent two weeks at this place — and in that short time, everything changed for the worse.
While she was there, I tried calling her. The woman who could still communicate with me before suddenly couldn’t even form a sentence. She made incoherent sounds and cries..I recorded every call, and listening back is devastating. Then, one night, I got a call saying she had “slipped” out of her chair and was sent to the hospital. First they told me it was her pelvis… then her tailbone. Nobody could give me a straight answer. The reality? After that so-called “slip,” she never walked again. Remained slumped over in her geri chair which before she never needed. She couldn't even straighten out her neck afterwards, all documented and recorded as I saw these events unfold.
When she was eventually sent back to her original facility, I stopped in unannounced to check on her. What I found broke me: my mother was so drugged up she couldn’t even open her eyes, slumped over in bed, with gunk coming out of her mouth. This was the result of her stay at The Pavilion. One nurse stated that when she first returned, they were convinced she was passing away (I also have that recorded as well)
I called to demand answers. Why was she suddenly on five different medications at once? Not a single staff member could explain. They tossed out a name — some “Dr. Keith” from Louisiana. What? After pushing over and over, I finally got a call from a Louisiana number, but I missed it due to work. When I called back, they had no idea what I was talking about. They didn’t know The Pavilion. They didn’t know Dr. Keith. They didn’t know my mother. But oddly enough I missed a call from Louisiana which matched up from the Pavilion telling me that a Dr Keith from Louisiana who telehealth into their system put my mother on those drugs. Let that sink in.
Because of what happened here, my mother lost the ability to walk. She has never walked since. She lost the ability to speak coherently. She was left slumped over in a chair, which led to constant UTIs from sitting, which worsened her confusion, which opened the door for more infections. The downward spiral started at this place.
Fast forward to August — she’s now on her deathbed as I write this with only hours left of her life. Scans found at the current hospital revealed a compression fracture in her spine at L4, and another higher up. These weren’t new injuries as noted on the CT scans but were bad enough to inhibit walking and straight posture. The only documented fall was at The Pavilion. That explains why she never stood again. That’s why she sat slumped forward, condemned to a chair, condemned to decline. And as I write this, she’s been lying on her deathbed for two weeks, unable to communicate with anyone. She fell ill of infections due to not being able to get out of her chair..I know, doesn't sound real but this has happened.
This is a tragedy that should never have happened. This facility destroyed her quality of life and took away her last bit of independence. They left her broken, drugged, and voiceless.
The Pavilion needs to be investigated — and it will. Do NOT send anyone you love here. If you do, document everything. Record every call. This place is dangerous, and in my opinion, it needs to be shut down. Many of her issues that has placed her on her death bed stem from what happened her per the reports..
This facility is the worst of the worst. I was placed here for a weeks stay just a couple years ago. Surprise, surprise… this place left me with so much trauma, I had to come back to write this review incase somebody’s daughter or son is in search of help. Do not go here. I was obviously in a very fragile state when I was admitted here. The staff is ignorant and not one nurse cares for you. Not once did I get one on one help/therapy like I was promised. Come to find out, I did not get that help that was desperately needed and legally promised, because the therapist went on vacation and there was zero substitute. Us inpatients had group therapy one time my entire stay there. The only reason we got that single hour of so called “group therapy” is because us patients called the staff out on their total lack of care, and we told the night nurse shift lead. It in fact was not therapy, it was a nurse yelling at us to stop “spreading lies” about their work ethic. They were angry that we potentially got them in trouble. Instead of taking any accountability and making a change in action, they decided the best idea was to yell at us patients. During my stay here, my roommate tried to harm me physically, so I told a nurse immediately. After two days of waiting to be transferred to a new room, I finally was. Shame on them for not making my safety a priority. On top of that, that same roommate ended up physically harming another patient, and a fight broke out. But wait, it gets worse!!! I am vegan. I notified the nurses of my diet as soon as I was checked in. My diet was not accommodated for. I was the only patient who did not receive snacks for my diet restrictions. I could not eat three meals a day, during seven days of being here. There was meat on several of my plates. Anytime I had to ask for more toiletries, food, towels, or necessities I was greeted with no manners by the staff, and got snarky remarks in return. Our laundry was never up kept, our linens were laid out in the hallway for days on end. On the day of my discharge, a new patient was sent in. He was older, and meant harm to females there. He sexually came onto me, and physically grabbed my hair and body. I immediately told the shift lead nurse, and she did not care one bit. She shrugged in front of my face and said she will figure it out. But the second I give another patient a hug, I am yelled at. I was on a phone call with a relative, and went three minutes over my time limit…. I was scolded by a nurse and left in tears. I was publicly humiliated by her, and that is the last thing any human needs when they are asking for help. This is the most inhumane mental hospital I know of. The staff is undeserving of their jobs. The patients help each other, and that is the only help that is given…Because why would they care about any humans mental health and provide any help? Shame on this facility, and shame on everyone employed there. If you are on the search for a place to stay to survive, do not go here.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.9 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Designed as an intensive form of outpatient, a partial hospitalization program (PHP) allows clients to receive treatment at a rehab facility while continuing to live at home. PHP treatment typically offers daily 6-8 hour meetings, 5 days a week for an average of 90 days. Commuting is typically required, however, some PHP treatments can take place via telehealth. PHP treatment may be fully or partially covered by providers. Depending on your needs, typical PHP treatment can include relapse prevention, medication management, and behavioral therapy services.
If you have become physically dependent on drugs or alcohol, quitting abruptly can cause withdrawal symptoms like anxiety, headaches, flu-like symptoms, and more. In severe cases, these withdrawal symptoms can even be dangerous. In medically assisted detox, a team of licensed professionals will monitor your vitals, provide medication if needed, and help keep you as safe and comfortable as possible during this process.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy gives you a structured approach to healing from past traumatic events. You can experience the emotional and psychological impact of trauma whether you witness an event or experience it. Your therapist guides you in understanding your responses and helps you develop healthier coping skills.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1333 Southview Drive
Bluefield, WV 24701
Get Help Now - 304-578-5627
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