Royale Gardens Health and Rehab in Grants Pass, OR | Get Costs, Reviews, Insurance Info

Royale Gardens Health and Rehab

2075 Northwest Highland Avenue Grants Pass, OR 97526

About Royale Gardens Health and Rehab

Royale Gardens Health and Rehab, located in Grants Pass, Oregon is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer residential care providing long term support for addiction recovery.

Latest Reviews

Joseph

9 months ago on Google

Signing off that my mother received her medication when she hadn't. I'm very protective of my mother, act accordingly.

Response from the owner4 months ago

Hi Joseph, we wanted to let you know that we have received your concerns. We take matters like this very seriously and are working with our onsite team to review further.

nichole Ryder

1 year ago on Google

Thank you for helping me through my journey of getting well. I want to give a shot out to Freddie. He was always there when I needed him. He really helped thru my recovery. Very grateful for him. He is very polite and attentive. Marie was the same wayYour company is blessed to have these 2 peopleThank you for my good experience

Rebecca Brumley

1 year ago on Google

One of the worst places you could put someone

Response from the owner7 months ago

Hello Rebecca We have received your review, please call our compliance hotline at (855) 302-1100 so we may learn more about your experience.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

4.8 / 10

Gallery

Royale Gardens Health and Rehabilitation Center OR 97526

Location

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Donald Knox, LNHA

Chief Executive Officer

Brian Smith

Chief Financial Officer

Nichole Bond, RN, MSN, LNHA

Chief Nursing Officer

Christy Bruner

Senior Vice President of Human Resources

Contact Information

(541) 476-8891

2075 Northwest Highland Avenue
Grants Pass, OR 97526

Get Help Now - 503-558-3757

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Reviews of Royale Gardens Health and Rehab

3.2/5 (45 reviews)

Google Reviews

3.2 (45 reviews)

carolyn Allard

4 weeks ago

The social worker is rude. Will not provide a list of available resources citing patient privacy. Obviously she has no idea what consists of patient privacy and what is general information. Her attitude was unacceptable for someone working with the public.

Response from the ownerInvalid relative date format:

Thank you for reaching out and sharing your concerns regarding the care provided at Volare Health. We deeply value the trust you place in us, and it’s important to us that all clients and their families feel heard and supported. We sincerely apologize if your experience did not meet the high standards of care we strive to provide. Please know that we take all feedback seriously and are committed to addressing any issues to ensure the well-being and satisfaction of our clients. We would appreciate the opportunity to discuss your concerns in more detail and work together toward a resolution. Please feel free to contact us directly at (502) 826-0990 or let us know a convenient time for a conversation. Thank you again for bringing this to our attention. Your feedback is invaluable in helping us continually improve the quality of care we provide. Warm regards.

Amanda Gillette

5 months ago

9 months ago

Ellen Reyes

10 months ago

James Crowe

nichole Pettijohn

1 year ago

Hello Rebecca – We have received your review, please call our compliance hotline at (855) 302-1100 so we may learn more about your experience.

Jody John

Family member has been here a two months and we are so pleased with her recovery process and the CNA's who care for her. Everyone there has been a blessing from day one. I highly recommend them for rehabilitation. Thank you RG

Hello Jody - Thank you so much for your kind words! It is our privilege to serve you and your loved one!

Donna C

They gave me the wrong medications on many occasions, didn't know what medications when asked, and I was forced to take them. They almost gave me someone else's heart medication who was on an oxygenator which would have killed me with my blood pressure. Cleaned my commode bucket in my personal sink I used to drink from, brush my teeth & wash my face. The food is notoriously bad. Outsourced kitchen who doesn't serve food if you're on a restricted diet. My daughter had to send packaged food they said I could keep 3 days. They threw it out after a day. My mail was brought in and told my new credit cards were in them. They left them out in the hall all day. I had to clean my own floor from my wheelchair with a leg brace on, my toe nails grew long. They woyldnt cut them even with doctors orders, and I couldn't get a bed bath for weeks nor help washing my hair.

We apologize that we were unable to meet your expectations at our care center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Customer Service Hotline by calling 877-874-8416 or emailing Compliance@avalonhealthcare.com

TRUEMAN DENSON

Catherine Braun

Royal Gardens use to be 5 star back in the day…. Now if you look it up it’s 1 star with a hand the hand means that there was someone found guilty of touching a loved one a patient. There is no consistency with staff it is mostly travelers who work 13 weeks and go to their next assignment. Residents complain about their meals with good cause because they are awful and they don’t adhere to diabetes, vegan, or heart menus.. they have mold in the building, they have water and plumbing 🪠 problems… the one maintenance man said that he found to dead rats in the ceiling, their air filters needed to be changed they were black.If you plan to work there be prepared to work short staffed, and sometimes be responsible for 45 patients and sometimes at night be responsible for the whole house which could be up to 90… there are no hall sinks for employees to wash their hands between patients and good luck finding a hand sanitizer on the hallway that is filled. Things don’t get document in a timely fashion… crash carts and cbg machines can go days or even weeks with out being checked… State is called in on regular basis by residents which it should be.. you have some old time employees probably about 10 they truly honor their job and do wonderful care.. if I could give zero stars I would.. the residents should come first and this isn’t the case. Please choose the facility your loved one is going too very carefully….

Hello Catherine - We have received your review and are investigating accordingly. Thank you.

Lesly Lantry

Don't bring your family member here ! My mother fell and was taken there. She kept saying that her hip hurt and they continued to make her do physical therapy. Finally AFTER 5 days, they x-rayed her and she had a broken hip. Then on the way back to her room, the staff member knee'd the oxygen tank into the wheelchair causing them to break her other hip. Another thing, everytime I went in, it smelt of urine. Please look up the citations and violations against them before EVER considering them for your loved one.

Hello Lesly – We have received your review, please call our compliance hotline at (855) 302-1100 so we may learn more and investigate further. Thank you.

Overall Experience

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