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Carolina Behavioral Care Centers

209 Millstone Drive
Hillsborough, NC 27278
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The facilities at Carolina Behavioral Care in Hillsborough, NC 1

About Carolina Behavioral Care Centers

The staff can assess and treat many psychiatric conditions using psychological, psychiatric, and medical therapies. They work with most major insurance providers including Aetna, Cigna and UnitedHealthcare. Be prepared to pay your copay when you receive services.

They have medication-assisted treatment (MAT), including buprenorphine for opioid dependence. Psychological services include a comprehensive psychiatric assessment with medication management if appropriate. They also have medically supervised, office-based detoxification.

They have many types of therapy including motivational interviewing, cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), exposure therapy and eye movement desensitization and reprocessing (EMDR).

Motivational interviewing is a nonjudgmental and nonconfrontational process that helps you work toward a better future through changing goals. Their CBT program helps you replace destructive and negative thoughts and beliefs with more positive and healthy ones. In addition, DBT helps you learn to regulate your emotions, tolerate stress and improve your relationships while EMDR helps you work through issues related to past trauma and present conditions.

Therapy sessions will help you understand the root of your substance use and mental health issues. Once you understand your triggers and what drives you to use, it’s easier to make changes, manage your mental health, and avoid the things that cause you to use. Many people with substance use and addiction issues have co-occurring disorders such as anxiety, depression, or bipolar disorder. Getting treatment for your mental health is one of the most important parts of treating your substance use.

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Latest Reviews

Jennifer Jayasrivrinda Raum
5 months ago on Google
5
My family has had very good experiences with all 3 of the providers at Carolina Behavior Care who have treated family members at the Hillsborough office.
Response from the owner2 weeks ago
Hi Jennifer Jayasrivrinda Raum, thank you for sharing your experience. We’re glad to hear you felt supported – your kind words mean a lot to our team. We’ll be sure to pass this along to the care team. Wishing you continued progress on your journey.
Lisa Stevens
5 months ago on Google
5
Dr. Wall is extremely caring and compassionate as well as responsive. He is a dedicated psychiatrist and has made a positive difference. Our child has finally found a medication regimen that works for him and has improved his symptoms.
Response from the owner2 weeks ago
Hi Lisa Stevens, thank you for sharing your experience. We’re glad to hear you felt supported – your kind words mean a lot to our team. We’ll be sure to pass this along to the care team. Wishing you continued progress on your journey.
Victoria Briggs
8 months ago on Google
5
Very helpful and pleasant
Response from the owner2 weeks ago
Hi Victoria Briggs, thank you for sharing your experience. We’re glad to hear you felt supported – your kind words mean a lot to our team. We’ll be sure to pass this along to the care team. Wishing you continued progress on your journey.
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Rehab Score

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7.1 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Carolina Behavioral Care Centers works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

North Carolina offers substance abuse treatment programs that provide a holistic and evidence-based approach. Through a comprehensive mental health assessment, addiction experts can provide an individualized care plan specific to your needs. You can expect most rehabs programs to provide individual and group therapy, recovery meetings, and evidence-based therapies such as cognitive-behavioral therapy (CBT). Depending on your circumstances and severity of addiction, you may need more intensive care. Levels of care include outpatient, residential inpatient, intensive outpatient, and partial hospitalization. By choosing the right level of care, you're more likely to succeed in long-term recovery.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Staff & Accreditations

Staff

Robert A. Fleury

Founder

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Carolina Behavioral Care Centers.

Contact Information

Building icon

209 Millstone Drive
Hillsborough, NC 27278

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Reviews of Carolina Behavioral Care Centers

2.96/5 (79 reviews)
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Reviews

1
Do not go here

Lawsuit waiting to happen. They used to be decent until my doctor quit and I got no notice at all. Not one heads up and have been without my medication that I've been dependent on extremely dependent on for years and decades.

Sarah T.
Reviewed on 4/26/2025
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Google Reviews

2.99 (78 reviews)
Brandy Harris
1 month ago
1

Caroline Kraft told me they let go of most of the doctors.who would prescribe benzodiapines to people with anxiety and now noone who has a history of addiction can be prescribed them even when desperately needed. That alone is ok but she comensed to telling me how drug addiction personally has affected HER life so she flat refused to give me some medication to help me with therapy. I have panic attacks and as I was describing it I saw her almost roll her eyes. I left in tears and told her I was trying to get help the right way and all she did was send me out wanting to take care of it the wrong way. I just want to add that today after my treatment yesterday I am so much worse. I have bad social anxiety and her treatment towards me just reiterated how im viewed. I will find an actual doctor because ms. Kraft runs off her own feelings and emotions and biases not medical knowledge. I was shocked at her idiocy. No thanks automated dude I will not be calling I will never come near there again but I WILL tell anyone I know how awful I was treated there.

Response from the owner
Hi Brandy Harris, thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet expectations. We value your feedback and want to make sure you feel heard and supported. Please reach out to our Patient Experience team at (919) 245-5400 so we can learn more and see how we can help.
Kota
1 month ago
1

Caroline craft is a ******* ***** my girlfriend went in and came back out crying her eyes out, there was a lady who was clearly an addict who came out happy as can be because she got what she wanted but Mrs Craft accused my girlfriend of being drug seeking when she genuinely needed help and acted like my girlfriend was just crazy and she was so hurtful and demeaning she does not deserve to be able to decide who gets help and who doesn't. This is the kinda behavior that forces you to lie to your psychologist so that you can actually get the help you need

Response from the owner
Hi Kota, thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet expectations. We value your feedback and want to make sure you feel heard and supported. Please reach out to our Patient Experience team at (919) 245-5400 so we can learn more and see how we can help.
Genia Turman
1 month ago
5

Response from the owner
Hi Genia Turman, thank you for the 5-star rating. We’re glad you had a positive experience with us. At North Carolina Center for Resiliency, we’re committed to delivering compassionate, quality care to our patients and communities we serve.
Tiffany
2 months ago
2

Getting good psychiatric care and customer service in one lump is an impossibility. I had a really good doctor for 10 yrs until she left the practice, so I had to start all over with someone else in the practice. That's bad enough, BUT getting someone on the phone to schedule or reschedule an appointment has become nearly impossible. I have been on hold for over AN HOUR, and all I'm trying to do is reschedule. I also cant get any responses to messages on patient portal. This is absolutely insane. I don't have this issue any other practice (of any kind) that I go to. It's incredibly anxiety inducing. What is going on? Oh, and by the way, don't leave any personal information you don't want anyone seeing in a patient portal message. Twice I sent a message straight to my provider with PRIVATE concerns and received a reply from someone I never heard of. I addressed this and didn't really get anywhere. Why this isn't a HIPAA violation, I don't know. I honestly feel stuck with this practice at the moment because finding a decent one that takes my insurance is next to impossible. Also, twice Dr. Wall has called in the wrong medication or written the wrong dosage on my prescription, so I either didn't have my medication or I ran out early. Those types of errors are careless. I'm currently dealing with that issue.

Response from the owner
Hi Tiffany, we’re sorry to hear that your experience did not meet expectations. Thank you for bringing this to our attention – your feedback helps us improve. We would like the opportunity to learn more and support you better. Please contact us at carefeedback@optum.com.
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