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Catholic Charities Mental Health Clinic and Community Support Services

1727 North Ocean Avenue Medford, NY 11763
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The facilities at Catholic Charities - Mental Health Center in Medford, NY 1

About Catholic Charities Mental Health Clinic and Community Support Services

Catholic Charities is a worldwide ministry of the Roman Catholic Church. The organization provides many types of services, including mental health and addiction treatment. Catholic Charities of Long Island has several locations, including its mental health clinic in Medford, New York.

You can pay for services using Medicare, Medicaid and many other types of insurance plans. If you’re uninsured, they offer an income based sliding scale payment option. 

The Medford facility offers priority treatment to clients with persistent serious mental illness and seriously disturbed children. You can find the clinic a short distance from I-495 (the Long Island Expressway). 

Mission Driven Mental Health Services

The mental health clinic has comfortable counseling areas designed to provide a safe and healing environment. The facility is near Sean Dixon Memorial Park, which offers nice green spaces in which to exercise, relax or reflect on your treatment plan. 

The staff’s services are driven by their mission to provide compassionate care to the poor and vulnerable. The mental health clinic is an alternative to institutional care for clients from childhood through adulthood. 

Additionally, clinicians strive to provide culturally competent care, and they offer mental health services in Spanish and English. Addiction treatment services are for clients 18 and over and are offered through the residential stabilization program in nearby Bohemia and the outpatient program in Hampton Bay. 

Supportive Health and Social Services

The organization provides many other services, including HIV/AIDS services, housing and food and nutrition services. Staff assists low income residents to apply for the SNAP food program. The program uses EBT cards that may be used to buy food at most grocery stores. 

Regardless of your sexual orientation or religious beliefs, the staff provides compassionate care in the HIV/AIDS program. The program provides affordable rentals to low income residents with HIV/AIDS. 

You will need proof of your HIV+ status to be eligible for the program.  Clients have had positive experiences and report that the staff offers a nonjudgmental and personal approach to treatment.

Similar Rehab Centers

Latest Reviews

k
4 weeks ago on Google
1
Stay away. I was misdiagnosed by the psychiatrist on the basis of a FAMILY MEMBERS symptoms. I went through flat out rudeness from the appointment people. this place is a joke. Go ANYWHERE else. Bad treatment
Jennifer S
3 months ago on Google
1
Avoid this place at all costs. The poor reviews and low rating are absolutely warranted. There is an older Black female receptionist, approximately 70 years old, with a red Afro and a slight accent. As someone from the West Indies myself, I immediately recognized that she may also be from the region. Her behavior, however, was shockingly unprofessional, condescending, and frankly unacceptable. She ignored me entirely at first, made exaggerated sighs as if my presence was an inconvenience, rolled her eyes, and openly made negative comments about me to her coworkers, right in front of me. Her conduct was deeply inappropriate for someone working at an organization like Catholic Charities. The environment in the office felt like a clique of older women who thrive on gossip and drama. I witnessed them casually discussing other patients in front of people in the waiting area. One incident that particularly disturbed me involved a Hispanic woman who appeared to have limited English proficiency and was there with her daughter. I overheard the receptionist say, “I’m sick of them coming here and not knowing the language,” followed by mocking the Spanish language. She also complained about a patient’s father who had simply called twice to clarify a pharmacy issue regarding his child’s medication. Rather than helping, she started a conversation with a coworker about her weekend, leaving me standing there ignored while trying to check in. When I politely greeted her, she responded with, “What do you want?”, as though I was intruding on her personal time. She then asked, “Who are you here to see?” in a tone that was unnecessarily harsh and cold. I was honestly stunned. This is not how any patient or visitor should be treated. The office staff moved slowly, appeared easily overwhelmed, and became visibly frustrated over routine check-in processes. I felt incredibly uncomfortable and even humiliated by how I was spoken to, almost as if I were a child being scolded. Out of nervousness, I tried to ease the tension by complimenting one of the other staff members on her blouse. She gave me a smug, dismissive smile and walked away. Then I overheard the receptionist with the red afro tell her, “Ignore her, these ‘people’ are pure entertainment boy oh boy” I have no idea what that was supposed to mean, but it was disturbing and wildly inappropriate. I am guessing she was trying to say “these people”, as in the patients seeking mental health counseling. How sad that you view your job in such a way! As an older woman, working with a vulnerable population, you should be grateful to have a job in the economy. Atleast be passionate about your job, working for such an organization with such a great humanitarian purpose. For context, this was my very first visit. I wasn’t even the patient. I was simply accompanying and checking in a a loved one who is a teen with autism. She made a huge problem with me doing so. She literally said loudly to another co worker “why does she have to speak for him”. Mind you, I am standing right there! I looked at her and said “I am sorry he has autism. I apologize ”. She grinned and responded “ so whats wrong with his mouth?”. I remained extremely professional the whole time, trying to smile and speak in a manner that showed her i was apologetic in-order to disable her hostility. This is the standard of professionalism and compassion at this facility, it’s absolutely unacceptable.
Alexandra Grosso
5 months ago on Google
1
I would give ZERO stars to THIS MENTAL health clinic.. First all staff get paid to do a job.. If your burnt out Quit!!! I understand working in this field is not easy... Don't take it out on your clients!!! Pat V, Dan, and MICHELLE (clinic coordinator) all need to switch professions.... Absolutely No Compassion or Respect for the clients they serve.... I definitely know why nurse practitioners katie leir left and went to Bayshore.. Only staff member who truly seemed to care!! 0void this clinic.. They should be shut down by office of mental health!!
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4.3 / 10

Accepted Insurance

Catholic Charities Mental Health Clinic and Community Support Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

In New York you'll find substance abuse treatment programs that can help you address your addiction, and any co-occurring mental health disorders. These programs utilize evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and psychodynamic approaches to help you achieve recovery and new tools to sustain it. With various treatment options available, including outpatient, inpatient, and residential programs, you'll be able to find the resources and right level of care you need to effectively treat your addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
child-program thumbnail image

Child Program

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image

Seniors Program

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Staff

Michael E. Smith

CEO

Paul Engelhart

COO

Richard Balcom

CFO

Contact Information

Building icon

1727 North Ocean Avenue
Medford, NY 11763

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Rehab in Cities Near Medford

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Reviews of Catholic Charities Mental Health Clinic and Community Support Services

1.8/5 (32 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

1.8 (32 reviews)
k
4 weeks ago
1

Stay away. I was misdiagnosed by the psychiatrist on the basis of a FAMILY MEMBERS symptoms. I went through flat out rudeness from the appointment people. this place is a joke. Go ANYWHERE else. Bad treatment

Jennifer S
3 months ago
1

Avoid this place at all costs. The poor reviews and low rating are absolutely warranted. There is an older Black female receptionist, approximately 70 years old, with a red Afro and a slight accent. As someone from the West Indies myself, I immediately recognized that she may also be from the region. Her behavior, however, was shockingly unprofessional, condescending, and frankly unacceptable. She ignored me entirely at first, made exaggerated sighs as if my presence was an inconvenience, rolled her eyes, and openly made negative comments about me to her coworkers, right in front of me. Her conduct was deeply inappropriate for someone working at an organization like Catholic Charities. The environment in the office felt like a clique of older women who thrive on gossip and drama. I witnessed them casually discussing other patients in front of people in the waiting area. One incident that particularly disturbed me involved a Hispanic woman who appeared to have limited English proficiency and was there with her daughter. I overheard the receptionist say, “I’m sick of them coming here and not knowing the language,” followed by mocking the Spanish language. She also complained about a patient’s father who had simply called twice to clarify a pharmacy issue regarding his child’s medication. Rather than helping, she started a conversation with a coworker about her weekend, leaving me standing there ignored while trying to check in. When I politely greeted her, she responded with, “What do you want?”, as though I was intruding on her personal time. She then asked, “Who are you here to see?” in a tone that was unnecessarily harsh and cold. I was honestly stunned. This is not how any patient or visitor should be treated. The office staff moved slowly, appeared easily overwhelmed, and became visibly frustrated over routine check-in processes. I felt incredibly uncomfortable and even humiliated by how I was spoken to, almost as if I were a child being scolded. Out of nervousness, I tried to ease the tension by complimenting one of the other staff members on her blouse. She gave me a smug, dismissive smile and walked away. Then I overheard the receptionist with the red afro tell her, “Ignore her, these ‘people’ are pure entertainment boy oh boy” I have no idea what that was supposed to mean, but it was disturbing and wildly inappropriate. I am guessing she was trying to say “these people”, as in the patients seeking mental health counseling. How sad that you view your job in such a way! As an older woman, working with a vulnerable population, you should be grateful to have a job in the economy. Atleast be passionate about your job, working for such an organization with such a great humanitarian purpose. For context, this was my very first visit. I wasn’t even the patient. I was simply accompanying and checking in a a loved one who is a teen with autism. She made a huge problem with me doing so. She literally said loudly to another co worker “why does she have to speak for him”. Mind you, I am standing right there! I looked at her and said “I am sorry he has autism. I apologize ”. She grinned and responded “ so whats wrong with his mouth?”. I remained extremely professional the whole time, trying to smile and speak in a manner that showed her i was apologetic in-order to disable her hostility. This is the standard of professionalism and compassion at this facility, it’s absolutely unacceptable.

Saoirse Cohen
5 months ago
1

Alexandra Grosso
5 months ago
1

I would give ZERO stars to THIS MENTAL health clinic.. First all staff get paid to do a job.. If your burnt out Quit!!! I understand working in this field is not easy... Don't take it out on your clients!!! Pat V, Dan, and MICHELLE (clinic coordinator) all need to switch professions.... Absolutely No Compassion or Respect for the clients they serve.... I definitely know why nurse practitioners katie leir left and went to Bayshore.. Only staff member who truly seemed to care!! 0void this clinic.. They should be shut down by office of mental health!!

Nikki
5 months ago
1

Do not go here, go anywhere else. Most unprofessional staff I have ever encountered. They are messing with my anxiety, controlled substance medication. lowering it significantly and then changing it., which could lead to seizures or death. They have canceled appointments 10 minutes before because I have a balance due. They are putting my health at risk and tell me to go to my primary or the ER. Stay away. They have one maybe two providers, there is a reason no one wants to work there. No compassion, which is a necessity for mental health care.

C P
7 months ago
1

You can only make a new patient appointment between 1-2. How inconvenient when you work a 9-5 job. More stress on people who are looking for mental health.

Doris Rompf
7 months ago
1

They do not return calls. I filled out intake paper work a month ago, and I have not received a response for an appointment. I wouldn't give them one star, but that is the only way I could leave a review.

Hillary Maldonado
9 months ago
1

This place is beyond unprofessional and they messed up my medications each month. Don't see Ricky.

Janet Schleier
1 year ago
1

It’s so hard to get in touch with them- never return calls at front desk or from medication management personnel. I continuously receive texts that I have an outstanding balance that has been previously paid and I have to keep fighting them about it. For a couple of months now they’ve only had one person available for medication management and scheduling system is an absolute mess- very frustrating working with them.

John Bonghi
1 year ago
1

nasty people and so unprofessional

Yensy Marquez
1 year ago
1

I honestly thought it was a bunch of Karens writing reviews until I called the place myself to try and get an appointment after not going for a few years. I don’t know who I spoke to, but the lady was a nightmare. I’ve never experienced such condescension for simply asking a few questions. Such a shame that one of the few local mental health clinics would have such staff that we have to battle through in order to get the care we need.

Kailin Rugolo
1 year ago
1

my doctor is absolutely awesome. however ALL of the front desk staff is a nightmare to speak with. unfortunately i speak to P the most and she is the worst of them. they start arguments with me, get nasty with me and belittle me. that is not the way to talk or treat ANYONE. so i give my doctor all 5 stars but the front end id give half a star if i could

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