Chateau At Brooklyn

Updated April 4, 2025.My father stayed here on two occasions. The first one was in January 2025. While there the first time, he was neglected. He wasn t eating, had a fever and chills and if I didn t say something they would have never checked him. I had to call 911 to have him taken to the hospital because the doctor never answered the nurse s phone call. Unfortunately, he had to return there after his hospital visit. This time he was on the 1st floor. The entire nursing staff on this floor did their best to accommodate him and make him comfortable during this short stay. My main complaint is the doctor in charge. He did nothing but disregard my father s complaints of not feeling well and having pain each time. He didn t check him. If nurses need to contact him he s hard to get in touch with. As a family member of a patient I wasn t able to reach the doctor. Unfortunately, here we are in April and my family and I are now planning my father s funeral. Who knows if a little care from the doctor would have made a difference for my father. They need to get rid of that doctor. My father was the third resident to pass away on his floor in the span of two weeks. What s going on over there?????

I wanted to give a special thank you to Yaron the Director of Social Services. Yaron has been a staple in helping with all of my questions and concerns. When it comes to helping and knowing what the best steps are, Yaron is the BEST! He runs an exceptional Social work department, and should be commended for his efforts. I also wanted to tank Denise the receptionist, Yossi the director of Concierge, Nicole the Billing Coordinator, and the entire chateau team. They have helped my self and my family through a tough time seamlessly, and have made every step a breeze. Thank you team chateau for all that you do.

My Mom is a resident here. If I had to go back in time I would have chosen a different facility for my Mom. While the medical staff is on the administrative staff are terrible. I believe all they care about is the money they can get from your loved one or loved ones being a resident there. I am my Mothers next of kin and power of attorney. Without my consent they filed paperwork to make sure my mom s social security check comes directly to them instead of being deposited into my mom s account like it had been for years. Then the financial administration Nicole went out of her way to hid this fact from me for six months. I believe them to be fraudulent and shady. I m asking for information on the money that s left from my Mom s social security and the administrator does not return my calls. I will be filing a complaint with the state and getting in touch with a lawyer. My interactions with this facility has been filled with stress and anxiety. Do Not send you loved one here.