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Chateau At Brooklyn

3457 Nostrand Ave New York City, NY 11229
(718) 535-5100
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Get Help Now  ·  646-439-0877
Chateau At Brooklyn NY 11229

About Chateau At Brooklyn

Latest Reviews

Theresa Rositano
4 days ago on Google
1
Extremely defensive and rude person answering the phones. After reciting that “it’s a wonderful day,” the rudeness kicks in. I receive calls from care providers and I’m never able to reach the person when I call back. Today I was told “they don’t have a voicemail. I can leave them your message, but I’m not responsible if they don’t call back.” This was after calling 3x, to which the rude person responded “ this is the first time you’re talking to me. Don’t tell me what other people have done.” Why is this something I have to deal with? I’m respectful and polite to everyone including this unprofessional, defensive person answering the phones.
Mark Kirschenbaum
4 days ago on Google
5
My grandmothers stay here was fantastic. The staff were constantly checking in to make sure she was ok and the attention to detail is great. The concierge team was the cherry on top. Thanks Chateau for everything!!!
Response from the owner3 days ago
Hello Mark,

Thank you so much for the positive feedback! We appreciate your kind words!

Best wishes,

The Chateau Response Team
Chírappa Lí
2 weeks ago on Google
1
They are extremely short staffed & CNA’s / employees leave residents waiting for hours for basic services!!! Even with family members present, very unprofessional! There is never a nurse or CNA at the desk to help with residents, you have to walk around the floor & search for a CNA your self and they are very un attentive & have attitudes to do their jobs. Don’t recommend
Response from the owner3 days ago
Hello,

We have escalated your concerns to our administration team for further support. 

In the meantime, if you have any additional questions or comments, please don’t hesitate to reach out to us through our secure email portal at ContactUs@careritecenters.com. We’re here to support you and are happy to assist in any way we can.

Best always,

The Chateau Response Team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10
Chateau At Brooklyn NY 11229

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Inpatient rehabilitation is typically recommended for people who have complex medical conditions where they are recovering from a serious injury or a stroke and would benefit from a multidisciplinary approach. Inpatient rehab physical means that the patient sleeps at the hospital or an inpatient rehab facility due to the severity of the injury. During their stay, the patient receives treatment from medical practitioners for several hours a day. It’s ideal for people who have experienced a serious medical event and require inpatient rehab physical therapy before transitioning back to life at home.

Treatments

Neurological physiotherapy assesses and treats people with disorders of the central nervous system that affect the brain, spinal cord and nerves. Neurological therapy is used to treat conditions such as brain injury, concussion, stroke, spinal cord injury, Parkinson’s Disease, Multiple Sclerosis, Cerebral Palsy, balance and vestibular conditions. Neuro physical therapy works to stimulate the nervous system through therapeutic activities designed to help a patient learn new ways to move. Treatment plans are unique to individual conditions and focus on improving cardiovascular function, strength, movement, balance and overall coordination.

Clinical Services

Exercise therapy (also known as active rehabilitation) consists of a regimen of physical activities prescribed by a physiotherapist to help a patient recover from conditions that impact movement and quality of life. Physical therapy exercise is used to address both common and more complex injuries and conditions. It focuses on moving the body and its different parts to relieve symptoms, improve mobility and levels of fitness. This includes gait training, neuro re‐education and customized therapeutic exercises designed to improve agility, balance, coordination, flexibility, range of motion, strength and muscle endurance and performance-specific activity.

Amenities

  • private-room iconPrivate Rooms
  • weight iconGym

Staff

Dr. Jack Janani, MD, MHA

Medical Director

Semanta Prashad, LNHA

Administrator

Wendy Humphrey, RN, BSN

Director of Nursing

Tristan Joseph, LPN

Director of Admissions

Nichol Lewis

Finance Coordinator

Melissa Lasig, PT, DPT

Director of Rehabilitation

Diane Ryabo

Director of Recreation

Contact Information

Phone icon (718) 535-5100
Building icon

3457 Nostrand Ave
New York, NY 11229

Get Help Now - 646-439-0877
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Reviews of Chateau At Brooklyn

4.4/5 (452 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.4 (452 reviews)
Theresa Rositano
4 days ago
1

Extremely defensive and rude person answering the phones. After reciting that “it’s a wonderful day,” the rudeness kicks in. I receive calls from care providers and I’m never able to reach the person when I call back. Today I was told “they don’t have a voicemail. I can leave them your message, but I’m not responsible if they don’t call back.” This was after calling 3x, to which the rude person responded “ this is the first time you’re talking to me. Don’t tell me what other people have done.” Why is this something I have to deal with? I’m respectful and polite to everyone including this unprofessional, defensive person answering the phones.

Mark Kirschenbaum
4 days ago
5

My grandmothers stay here was fantastic. The staff were constantly checking in to make sure she was ok and the attention to detail is great. The concierge team was the cherry on top. Thanks Chateau for everything!!!

Response from the owner
Hello Mark,

Thank you so much for the positive feedback! We appreciate your kind words!

Best wishes,

The Chateau Response Team
Dana Zampella
1 week ago
1

Willine Clermont
1 week ago
5

Response from the owner
Hello Willine,

Thank you so much for the 5-star rating!

Best wishes,

The Chateau Response Team
Chírappa Lí
2 weeks ago
1

They are extremely short staffed & CNA’s / employees leave residents waiting for hours for basic services!!! Even with family members present, very unprofessional! There is never a nurse or CNA at the desk to help with residents, you have to walk around the floor & search for a CNA your self and they are very un attentive & have attitudes to do their jobs. Don’t recommend

Response from the owner
Hello,

We have escalated your concerns to our administration team for further support. 

In the meantime, if you have any additional questions or comments, please don’t hesitate to reach out to us through our secure email portal at ContactUs@careritecenters.com. We’re here to support you and are happy to assist in any way we can.

Best always,

The Chateau Response Team
Stacie t
2 weeks ago
4

I was happy with the experience

Response from the owner
Hello Stacie,

Thank you so much for the positive feedback! We appreciate it!

Best wishes,

The Chateau Response Team
Tom Zarinsky
2 weeks ago
5

Everything was fantastic! A special thanks to Gaspar to Jason to Mario to Yossi and my amazing CNA Stella! Really great team! They got me walking again which is the most important.

Response from the owner
Hello Tom,

Thank you so much for your postive feedback! We appreciate it!

Best wishes.

The Chateau Response Team
Elizabeth Ansanitis
2 weeks ago
4

At first I gave them a bad review, I will say they are working with us and trying to make the wrong right. I do want to thank one person the most for always being very helpful to my mom, Meleta Sweeney is so sweet and she is always looking to help. Thank you very much for caring about the people in their. Jason is also very helpful so thank you for keeping me informed on everything that is going on and trying to fix all the things that was wrong.

Response from the owner
Hello,

As our top priority is to provide incredible levels of care, safety, and comfort to all those in our community, we would like to invite you to speak with our administration about your review. 

In respect to HIPAA, patient communication is coordinated with the patient and/or the designated point-of-contact; however, we would like to connect with you on the details shared in your recent review. 

Please share your contact information with us via our secure email portal:

ContactUs@careritecenters.com 

Thank you and we look forward to speaking with you at your earliest convenience. 

Sincerely,

The Chateau Administration
Amy Ly
2 weeks ago
2

My dad loved his first stay at the chateau. He raved about it and felt like he was cared for. This time around, he would ring the bell and no one would answer him. Because he needed to go to the bathroom, he went alone and he fell due to mobility issues. This happened 3 times and they did not inform me until it happened after the third time. They also put him in the day room where this worker was very loud and rude. My father has not been eating much but no one has noticed. It’s very upsetting and disappointing to hear that my dad was neglected at times and had to face rude staff while he was recovering. He had a cough and they only gave him medication once. I called the ambulance to get him because my mom feared that he would die there if he continued to stay. When he got to the hospital, they said he might have had bronchitis. And they only gave him medication once. What a joke! Update: they keep calling me to ask me what happened and asked me to remove this review. Why would I do that? To hide the truth of their practice? That does not benefit me or others but only benefits them I give them two star because my father loved their service the first time he was there

Response from the owner
Hello,

As our top priority is to provide incredible levels of care, safety, and comfort to all those in our community, we would like to invite you to speak with our administration about your review. 

In respect to HIPAA, patient communication is coordinated with the patient and/or the designated point-of-contact; however, we would like to connect with you on the details shared in your recent review. 

Please share your contact information with us via our secure email portal:

ContactUs@careritecenters.com 

Thank you and we look forward to speaking with you at your earliest convenience. 

Sincerely,

The Chateau Administration
Felix Y
2 weeks ago
5

Very polite, professional and friendly staff. All facilities are contemporary, clean and hospitable. The best impression. I would strongly recommend to all .

Response from the owner
Hello Felix,

Thank you so much for the incredible feedback! We appreciate it!

Best wishes,
The Chateau Response Team
Laurel Providence
2 weeks ago
5

The environment is clean , safe quiet and scenery beautiful There is easy assess to other places Hotel workers are friendly I have enjoy my stay.

Response from the owner
Hello Laurel,

Thank you so much for the incredible feedback!

Best wishes,
The Chateau Response Team
Yiman Chen
3 weeks ago
3

Receptionist is kind and polite. Signing in and signing out was easy. The outside environment and space looks nice. The patients room needs a bit more cleaning, ex the floor was sticky and there was a foul smell.

Response from the owner
Hello Yiman,

We have escalated your concerns to our patient experience team for further support. 

In the meantime, if you have any additional questions or comments, please don’t hesitate to reach out to us through our secure email portal at ContactUs@careritecenters.com. We’re here to support you and are happy to assist in any way we can.

Best always,

The Chateau Response Team
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