Fairbanks Memorial Hospital – Behavioral Health

1650 Cowles street Fairbanks, AK 99701

About Fairbanks Memorial Hospital – Behavioral Health

Fairbanks Memorial Hospital–Behavioral Health provides mental health and addiction recovery services for adults in Fairbanks, Alaska, including specialized programming for young adults, seniors, pregnant and postpartum women, and persons with co-occurring disorders. They offer medically supervised detox, crisis intervention, and patient stabilization, inpatient treatment, and aftercare planning and support.

Their inpatient programs allow clients to focus on their recovery in a highly structured and supportive environment featuring round-the-clock clinical supervision. Clients receive medical and mental health assessments, personalized care planning, and case management. Those undergoing detox may be prescribed FDA-approved medications to ease withdrawal symptoms and prevent potentially serious complications. Clients also engage in intensive individual, group, and family counseling and robust, recovery-focused life skills training addressing topics such as coping, self-care, and relapse prevention.

Their aftercare services enable a complete continuum of care aligned with clients’ evolving needs and may include 12 step program facilitation, step-down support, and referrals for additional medical, mental health, and social service programs.

Fairbanks Memorial Hospital–Behavioral Health contracts with most major insurers, such as Aetna, Beacon, Cigna, Humana, BlueCross BlueShield, United Healthcare, and others. They also accept Tricare, Medicare, and Medicaid. Contact your provider to verify coverage because out of network benefits can vary. Financial assistance is available.

Latest Reviews

Shanon Youngs

2 months ago on Google

So my mother is currently at fmh because she has been having seizures, and fmh doesn t know why. They have had her admitted one or twice now and still can t answer any questions that being said, as I have already stated, my mother is currently in the emergency room and I came in to ask the doctor questions, for example ( could these seizures caused by her failing liver?) have you tested her for that? I ve been waiting in the er for over an hour trying to get back to see her and I m told we ll get r to you when we get to you, and than someone else comes in was there for maybe 10 minutes called back to be taken back to see who ever they are there to see and is brought back 3 mins after he called. Again I ve been sitting here for over hour now, like what the hell, is that not important enough? Yall don t know what s wrong with her and won t let her family in!!!!! SUPER RED FLAGS!!! If I may say so.

Mackenzie Castillo

2 months ago on Google

Insane cost for a child s check up. First I received my bill 7 months after the visit. And when I asked for the itemized bill all I see is the treat room. Billing claims that my bill is to pay for the treatment room. I want my daughter to be healthy, but it s ridiculous how much it cost to stand in a room for 20 minutes and you tell me she s healthy. Also I ve had visits at other places and there is a significant difference in price for a higher needed service.

Lexus Nation

2 months ago on Google

Reports say that whenever an infant patient is close to death mysterious spirits appear in the nursery wing of the Fairbanks Hospital.Nurses from the hospital have suggested that these are angels sent to guide the children to the next life. They are generally perceived to be friendly spirits.Other strange phenomena include plunging temperatures and the sound of babies crying coming from empty rooms.

Rehab Score

Our Methodology

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6.2 / 10

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Fairbanks Memorial Hospital - Behavioral Health AK 99701

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Scott Bell

President

Joe Faulhaber

Jeff Cook

Immediate Past President

Contact Information

(907) 452-8181

Website

1650 Cowles street
Fairbanks, AK 99701

Get Help Now - 907-917-3168

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Reviews of Fairbanks Memorial Hospital – Behavioral Health

2.8/5 (100 reviews)

Google Reviews

2.8 (100 reviews)

Amanda Thompson

2 weeks ago

I have just completed treatment at FMH Wound Care. Because of diabetes, I thought my wound would never heal. From the receptionist to the doctor I was treated with respect and dignity. They not only treated the wound, itself , but their dedication and upbeat attitudes make you want to come to treatment. They found a way to treat my s.stubborn wound.

Response from the ownerInvalid relative date format:

Dear Amanda! Thank you so much for your kind words and for taking the time to share your experience. We are truly honored to have been a part of your healing journey. It means the world to us to know that you felt respected, cared for, and encouraged throughout your treatment. Your perseverance, combined with the dedication of our team, made a real difference—and we're thrilled to hear that your wound has healed. We will pass your kind message on to the Wound Care team! Wishing you continued health and wellness!

Jeny Kennedy

3 weeks ago

I just wanted to share that I had a great experience with Aristotle in the scheduling department. He called to schedule me for my first mammogram and he was so personable and kind. I just really enjoyed the phone call.

Dear Jeny, Thank you for taking the time to share your experience! We're so glad to hear that Aristotle made such a positive impression during your scheduling call. We believe that kindness and compassion should be part of every step of care—including the very first phone call—and it's wonderful to know that came through. We'll be sure to share your kind words with Aristotle and the team. Wishing you all the best, and thank you again for your thoughtful review.

Lori Mertes

I had a recent surgery and the pre-op staff was awesome especially Zach. My surgeon Dr. Conley is the best. Dr. Willet for anesthesia is awesome as were the nurses in the OR especially Penny. My experience was just great. I was well cared for

Dear Lori, Thank you so much for your thoughtful review. We’re thrilled to hear that your experience—from pre-op through surgery—was such a positive one. We’re especially glad to know that Zach, Dr. Conley, Dr. Willet, Penny, and the rest of the team helped you feel well cared for every step of the way. Your kind words mean a great deal to our staff and will certainly be shared with everyone involved in your care. Wishing you a smooth and speedy recovery, and thank you again for trusting us with your care.

Farrah LaFon

4 weeks ago

This particular experience was 4 or 5 stars, but I have to give 3 because truthfully there have been incidents over the years I should've reviewed on for 1 star. Today I was pleasantly surprised! My mom has end stage kidney failure and kidney stints to help mitigate blockages that caused it. A couple years in, and yesterday she had an ER visit due to fever, back pain and bad mental fogginess. She was admitted. They told her it's time to give her a tube out of her back because the stints aren't working. It took her days to get these answers, and there was no doctor to consult with. She felt scared and left in the dark. When she was told about the tube, she called me sobbing that her life was over, that shed have a urine drain out of her back and her urinary organs removed. I was heartbroken with her. I asked to speak to someone. Her nurse, Savanna, came in. Savanna was a ray of light - all smiles, eye contact, and realism. She was actually optimistic about the procedure, and cleared up our concerns: 1. This was likely temporary 2. No removal of organs 3. Would eliminate mom's need for stints for now and elevate her quality of life while we found long term ureter solutions 4. As simple as a catheter draining one kidney, easy and quick procedure When mom was still scared and upset, Savanna consoled her and lifted her up - told her how she could decorate the bag or easily hide it, and still live her life! Savanna single handedly elevated this experience! The reason for 3 and not 5 stars - We've had too many visits and dealings to write individual reviews on: Mom's had surgeries bumped which progressed her kidney disease. She had an abdominal exploratory surgery, so severed muscles, and couldn't wipe while admitted. Embarrassed, she called for help. A nurse told her that wasn't her job and gave her cafeteria salad tongs and told her to "figure it out". She had a neck catheter that her own bile visibly got into. When asking nurses to change the dressing and clean it, they scolded her about telling her how to do their jobs. She had to wait for shift change for someone to help. She developed a blood infection from this and had to get antibiotic infusions for a week When she had cervical cancer that spread, the doctor shooting her up with radiation screamed at her for crying because the enema balloon to manipulate organ placement hurt too much to do sometimes. He yelled and decided to do it anyways. This is what led to 3rd degree internal burns on her organs, the ureters disintegrating and requiring stents, the stent replacements being bumped constantly and her kidneys sustaining permanent damage over time resulting in stage 5 kidney disease, and ultimately this nephrostomy tube. She was also required to sign an agreement not to litigate over the radiation incident or they would not continue treatment, and she would've died. Being in charge of my mother's care and my own, I can say outside of this I've seen some instances of good work, but unfortunately I think these workers are worked too hard to give the quality of care deserved by the community, so 3 stars today.

Dear Farrah, thank you for taking the time to share your thoughtful and detailed feedback. We are truly grateful for your kind words about Savanna — it’s heartening to know she was able to provide clarity, comfort, and support during such a difficult time. We’ll be sure to pass your praise along to her and the care team. We are deeply sorry to hear about the concerns you’ve experienced in the past. While we’re unable to discuss any specific details publicly due to patient privacy regulations (HIPAA), please know that we take your concerns very seriously. We sincerely want the very best for your mother — her health, safety, and quality of life are extremely important! We encourage you to reach out directly to our Patient Experience Team at PatientExperience@FoundationHealth.org so we can listen more fully, learn from your experiences, and work to ensure your family feels supported and respected every step of the way. Thank you again for your feedback, and for giving us the opportunity to grow and improve.

Susan Winchell

1 month ago

I came in late on a Friday night and the place was so busy. I knew it would be a long wait and that obviously people with more serious issues would taken in before me so I am completely ok with that. From check in with the triage nurse to seeing a doctor my experience was exemplary. The front desk ladies were very pleasant as was the triage nurse. Dr. Robinson was very pleasant and didn’t seem in a hurry even though it was clear he had been working a long shift AND stayed even longer to help since it was so busy. People need to understand and know this. I myself work where getting and keeping staff has been a struggle. I was able to get an X-Ray of my back which had been troubling me for weeks. I am a one year cancer survivor and worry about recurrence and metastases. Dr. Robinson told us that if we could come back in the morning that he’d get us in for an MRI and in the meantime I was given meds to help ease the pain I was having. We went in as instructed the next morning and was taken in rather quickly. I had my MRI, which showed a protruding disc pushing on my nerve. I was given copies of my x-rays, MRI and.Clear instructions with some names of neurosurgeons to contact for follow up. I was also giving pain relief medication, which has helped so much! I will definitely follow up but can’t say enough good things about my experience! I’m rather stubborn mostly and felt awkward going to an emergency room but so glad I did.

Dear Susan Winchell: Thank you for your thoughtful and encouraging review. We’re so pleased to hear that your visit—from check-in to follow-up care—met your expectations, especially during such a busy time. Dr. Robinson and the entire team work hard to provide thorough, compassionate care, and your recognition of their dedication means a great deal. We're especially glad we could help bring you some relief and clarity, and we commend your strength as a cancer survivor. Wishing you continued healing and good health!

RAW

Good afternoon, My wife has been experienced back pain over the past few weeks. She was off of work for a week because of it then it got a little better for a couple weeks but then it got worse again. She had triple negative breast cancer in 2023 so her fear is always that she is going to get a recurrence. So on the night of May 9th after I got off of work we drove up from Delta to the ER. The place was packed, we were told the wait was going to be substantial. My wife was quite uncomfortable but we had no choice but to wait. It was around 1920 when we arrived and we finally saw the doctor at 2230. I was shocked by the types of people that littered the ER waiting room, drunks, homeless people, and folks who were obviously on drugs. These people were obstructing folks who really needed help but I was equally impressed by the professionalism of all the employees there from the front desk ladies who have to handle these folks head on to the nurses and doctors who have to deal with them if they stick around long enough. Once we were taken back the nurse did her initial assessment then shortly after that the doctor came in. Dr Stan Robinson was very patient and considerate of my wife's concerns. He saw that she was truly in pain and wasn't just looking to get some drugs. She had an x-ray done but unfortunately their staffing shortage does not allow a tech to be on for an MRI on the third shift. He told us he would be back there the next day at 11:00 and if we wanted to come back he would be sure we got in for an MRI. That is exactly what we did and true to his word we had a short wait then my wife was able to get an MRI. I cannot say enough about the professionalism and dedication Dr Robinson and our traveling nurse Heather provided. Dr Robinson stayed late on the night of the 9th just to help clear the long queue in the waiting room. With having to deal with so many types of people who are there for less than honorable reasons they're able to maintain their composure and provide quality health care to the people who need it the most. Our experience there was far above the one I received at Matsu Regional a couple years ago when I had my own back issues and was dismissed by Dr Basel. I ended up needing surgery even though he told me nothing was wrong with me. I don't believe I would have received the same treatment at FMH.

Dear RAW; thank you for taking the time to share the detailed experience and for the five-star review. We are truly sorry to hear about your wife's recent health challenges, and we're glad our team, especially Dr. Robinson and Nurse Heather, could provide compassionate and attentive care during a very stressful time. Your recognition of their professionalism, especially in a busy ER setting, means a great deal. We'll be sure to share your kind words with the team. We wish your wife continued healing and health!

Michelle T

The most horrible patient care I've ever seen out of a lot states...the bedside manner is non-existent and if you by chance have a mental condition, DO NOT GO HERE....THE WAY YOU ARE TREATED CAN BE TRIGGERING TO SOME PEOPLE, ESPECIALLY PTSD. Make sure you have someone to advocate for you, because you will be ignored even if there's no other patients besides yourself. I highly recommend getting everyone's name that is disrespectful and rude and try following up but Facebook speaks volumes!!!! Please let the public know your horrible experiences

Dear Michelle, We are truly sorry to hear about your experience at Fairbanks Memorial Hospital. What you described is deeply concerning and not reflective of the compassionate, respectful care we are committed to providing—especially for those facing mental health challenges. We recognize how important it is to feel heard, supported, and safe during a vulnerable time, and we're genuinely sorry that this wasn’t your experience. No one should ever feel ignored or disrespected, and we take your words seriously. Please, if you are willing, reach out to our Patient Experience Team at PatientExperience@foundationhealth.org. We would deeply appreciate the opportunity to connect with you directly to learn more and work toward making things right—in a space where your voice can lead to meaningful change. Thank you for speaking up.

melody smith

Went to the ER yesterday for the first time in years. From the front door all the way to being seen everyone was wonderful! Despite it being busy, I didn't have to wait terribly long after triage. I came in walking(limping) and denied a few offers for a wheelchair from all the reception and security. Shirley was the triage nurse and saw me limping over when called and grabbed one immediately. A good way to make a stubborn person get off their hurt ankle! And she was so pleasant and professional! X-ray came in swiftly. I loved that the x-ray tech (i apologize I don't know his name) allowed his student to take the lead and was just there for guidance. What a wonderful teacher! And the student, I forgot her name even though I know there was introduction, was very kind and patient even when I had difficulty moving my foot for the different positions. And once finished even helped put my foot back on the pillow it was on! 5*! Ross was my nurse and came to check on me. I know he was busy but I appreciated that he made an effort to come in just to make sure if I needed anything. Kenny was the PA. I had been so certain I was being a big baby and that he was going to tell me to take it easy take ibuprofen and ice my ankle. Instead he told me I broke a bone, stay off it, and ensured I understood what I needed to do(I love to be active so my idea of a light activity was not in line with what I needed to do to heal. Kenny took the time to clarify and educate me) he also ensured i understood my follow up. Such good communication! Registration was also prompt and informative when coming to my room to ask about insurance and understanding that with my new job i was having trouble looking up my insurance and was i a sort of limbo. They were also very polite and spoke with me for a bit even though I know they must have been very busy (I could hear a lot of medic crews out in the hall so I assumed there was much going on that morning) wonderful informative and polite. Great job! Ross returned helped me into my boot and sized me for crutches. Then helped me carry my stuff to the lobby so I could sit in the sun (my personal preference) while waiting for my ride. Mike with security helped carry my stuff out to her when she drove up and was helpful all the way to the car. I had felt so guilty going in and everyone from the door out ensured me I was okay and comforted me over my guilt of coming in. 10/10 would stress to everyone how amazing the team treating you is. They are doing an amazing job here and I think everyone deserves a shout out. Today I called to follow up and give my insurance information. The answering operator was very clear and kind and even though I was unsure exactly which department to speak with they knew! And the billing office was exemplary in communication and assisting me with my insurance and some questions I had(again I never need to go to ER so I wanted to ensure everything was done and had questions in abundance) Please keep up the amazing work FMH! I appreciate everything everyone did for me! From those I named to the many I didn't- thank you!!

Dear Melody! Thank you so much for taking the time to share your detailed and thoughtful experience at Fairbanks Memorial Hospital. Reading your kind words will bring a smile to the entire Emergency Department team—and we’re genuinely grateful you took the time to recognize so many of the individuals who were part of your care. From Shirley’s compassion at triage to the thoughtful X-ray team, Ross’s attentiveness, Kenny’s clarity and patience, and the many others who made a difference during your visit—it means the world to us that their care and dedication stood out to you. Stories like yours remind us why we do what we do. We’re especially touched to hear how our team helped ease your discomfort and worry, both physically and emotionally. Creating that kind of supportive environment is at the heart of our mission. We would love to share your feedback directly with the teams and individuals involved— and, if you’re willing, please consider reaching out to our Patient Experience Team at PatientExperience@foundationhealth.org. It would give us the opportunity to personally recognize the staff who made your visit exceptional. Wishing you a smooth and steady recovery! Thank you again for your kind words and encouragement.

2 months ago

So my mother is currently at fmh because she has been having seizures, and fmh doesn’t know why. They have had her admitted one or twice now and still can’t answer any questions that being said, as I have already stated, my mother is currently in the emergency room and I came in to ask the doctor questions, for example ( could these seizures caused by her failing liver?) have you tested her for that? I’ve been waiting in the er for over an hour trying to get back to see her and I’m told we’ll get r to you when we get to you, and than someone else comes in was there for maybe 10 minutes called back to be taken back to see who ever they are there to see and is brought back 3 mins after he called. Again I’ve been sitting here for over hour now, like what the hell, is that not important enough? Yall don’t know what’s wrong with her and won’t let her family in!!!!! SUPER RED FLAGS!!! If I may say so.

Thank you for sharing your concerns. We understand how difficult it is to see a loved one in the Emergency Department and how important it is to receive timely updates. While we work hard to keep families informed, there are times when medical care, patient privacy, or safety protocols may affect how quickly visitors can be brought back. We appreciate your patience and would like the opportunity to speak with you directly. Please contact our Patient Experience Team at patientexperience@foundationhealth.org so we can learn more and address your concerns.

Insane cost for a child’s check up. First I received my bill 7 months after the visit. And when I asked for the itemized bill all I see is the treat room. Billing claims that my bill is to pay for the treatment room. I want my daughter to be healthy, but it’s ridiculous how much it cost to stand in a room for 20 minutes and you tell me she’s healthy. Also I’ve had visits at other places and there is a significant difference in price for a higher needed service.

Thank you for sharing your experience. We understand how frustrating it can be to receive a bill months after a visit—especially when the charges feel unclear. We know that parents want the best care for their children, and we’re sorry that this experience left you feeling disappointed. Because billing can be complex and varies by visit, we’d appreciate the opportunity to review your concerns in more detail. Please reach out to our Patient Experience Team at patientexperience@foundationhealth.org. We’re here to help and would like to ensure your questions are fully addressed.

Thank you for your comment. At Fairbanks Memorial Hospital, our focus remains on providing compassionate, high-quality care to every patient and their family. We are proud of the dedication and professionalism of our staff, especially in the care of our most vulnerable patients. If you have any specific questions or concerns about our services or facility, please feel free to contact us directly at patientexperience@foundationhealth.org.

Kristen Penayah

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Fairbanks Memorial Hospital – Behavioral Health

About Fairbanks Memorial Hospital – Behavioral Health

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