NewYork-Presbyterian Allen Hospital Emergency Department

5141 Broadway, at 220th Street New York City, NY 10034

About NewYork-Presbyterian Allen Hospital Emergency Department

NewYork-Presbyterian Allen Hospital Emergency Department, located in New York City, New York is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at NewYork-Presbyterian Allen Hospital Emergency Department include tailored care focusing on women’s specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

Facility Overview

196

Number of Available Beds

Latest Reviews

Trazhon Williams

2 months ago on Google

Worst hospital to ever visit, the staff is even horrible people!!!!! They violated my hippa right not only that but today as I m witting this I have a broken bone, and from the pain and pressure it s making me wanna pass out on god!!!! The experience of going got me in an uproar that I paid $30 to leave and go to another hospital!!!! I wonder if I can sue for the hippa violations

Response from the owner1 month ago

Dear Trazhon, thank you so much for bringing this to our attention--we re sorry to hear the care you received did not meet your expectations. We take the experience of our patients and visitors seriously, and we appreciate any feedback. If you d like to discuss this further with a team member, please contact us at patient.feedback@nyp.org with your name, the date and location of the visit, and the following incident number: Y606

Janet

3 months ago on Google

Horrible hospital people was in the hallway in bed and they had me in the room with 2 men one had a mental condition and the other one was spitting on the floor

Fermin P III

4 months ago on Google

This time, it s on us. We had a horrific prior visit, thought maybe, just maybe, it d be different this time. NO! My Son has a fish bone stuck in his throat, instead of just using the tube with a cam to go in and get it out, they send him for a CT scan, tell him it ll be 30 to 40 minutes for results, just to see if they re gonna use the tube thingy, 3 hours later we re still waiting for the results. Patients have been walking out becuz they re just left there and not followed up on.Fool me twice, shame on me. Next time, Manhattan it is! This ER is the absolute worst!!Don t bother with the bs We re sorry for your this or that, we re working to make your blah blah blah. You have a 2.4 rating. You ve done NOTHING to fix, address, ANYTHING!!!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.9 / 10

Gallery

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Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Allen Hospital Psychiatry Department provides care to adult inpatients admitted voluntarily or who are referred by physicians or family; outpatients treated at NewYork-Presbyterian Columbia University Medical Center who may require additional services as inpatients; adults admitted to their Emergency Department who require further evaluation and comprehensive psychiatric care on an inpatient unit; and patients hospitalized at Allen Hospital for medical/surgical/obstetric conditions who also require psychiatric services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

Private Setting

Contact Information

(212) 932-4245

Website

5141 Broadway
at 220th Street
New York, NY 10034

Get Help Now - 646-439-0877

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Reviews of NewYork-Presbyterian Allen Hospital Emergency Department

2.3/5 (97 reviews)

Google Reviews

2.3 (97 reviews)

Yajaira Gonzalez-Sobers

2 weeks ago

Worst hospital ever. I am currently in the emergency room department. I have chest pain pain in the left arm. I also have really bad pain in my abdomen. I was checked in by triage nurse who performed EKG exam. My blood pressure was taken along with my temperature and weight. Walked in an the hospital forgot i existed. Not a soul checked in on me. I was sent to get a chest X-ray kept telling all nurses that passed that i was in a lot of pain. Tech just said they will see you eventually. It was only when i was in tears they offered me Tylenol. Nurses kept arguing about who was going on break next. I’m still here and not feeling hopeful. Worst hospital ever.Level of unprofessionalism a 10.

Response from the ownerInvalid relative date format:

We apologize for the extended wait times you experienced during your visit. We understand that your time is valuable, and we’re actively working to improve our processes to ensure a more efficient and timely experience for all our patients.

Leydi Fernandez

1 month ago

Muy buenas atenciones

Monica Hope

I write this from my ED bed at Allen Pavilion, overnight 4/26 to 4/27/2025. My experience has been so BEYOND unacceptable that I will be writing the chief of staff of both Allen Pavilion and its NY Presbyterian affiliate. Allen has the worst run ED I have ever seen. ALL processes need to be reviewed and revised immediately. I came in at midnight with a cardiac complaint and got one Xray after a few hours. 7 hours later, only after I complained loudly, did someone bother to take the bloodwork requested by the doctor, including to check triponin levels. 6 people to left and right of me were PLEADING AND BEGGING FOR HELP AND NO NURSE CAME. Outrageous.

Dear Monica, we appreciate you bringing this to our attention, and we apologize if you were unsatisfied with our services. NewYork-Presbyterian strives to deliver high-quality, compassionate patient care, and we take all feedback very seriously. If you’d like to discuss this further with a team member, please contact us at patient.feedback@nyp.org with your name, the date and location of the visit, and the following incident number: Y615

ShaDerraha Fletcher

2 months ago

Worst hospital to ever visit, the staff is even horrible people!!!!! They violated my hippa right not only that but today as I’m witting this I have a broken bone, and from the pain and pressure it’s making me wanna pass out on god!!!! The experience of going got me in an uproar that I paid $30 to leave and go to another hospital!!!! I wonder if I can sue for the hippa violations

Dear Trazhon, thank you so much for bringing this to our attention--we’re sorry to hear the care you received did not meet your expectations. We take the experience of our patients and visitors seriously, and we appreciate any feedback. If you’d like to discuss this further with a team member, please contact us at patient.feedback@nyp.org with your name, the date and location of the visit, and the following incident number: Y606

KC Jaquez

3 months ago

5 months ago

This time, it’s on us. We had a horrific prior visit, thought maybe, just maybe, it’d be different this time. NO! My Son has a fish bone stuck in his throat, instead of just using the tube with a cam to go in and get it out, they send him for a CT scan, tell him it’ll be 30 to 40 minutes for results, just to see if they’re gonna use the tube thingy, 3 hours later we’re still waiting for the results. Patients have been walking out becuz they’re just left there and not followed up on. Fool me twice, shame on me. Next time, Manhattan it is! This ER is the absolute worst!! Don’t bother with the bs “We’re sorry for your this or that, we’re working to make your blah blah blah.” You have a 2.4 rating. You’ve done NOTHING to fix, address, ANYTHING!!!

Sanchez Elaine

They treated me with respect and the staff was caring friendly and patient

Maria Molina

Populated hospital, ER is a nightmare, brought my husband who couldn’t breath and we had to wait for a Dr for many hrs.. no one keeps you up to date. Its very closed to home but its sad the poor attention they give you 😓there is nothing AMAZING about this ER

Dear Maria, we apologize if any aspect of your visit with us was disappointing. We appreciate the feedback and are working to take steps to ensure a better experience for all patients and guests.

Yeri Camilo

Margo Walker

EXCELLENT

Overall Experience

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