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Prisma Health

5 Richland Medical Park Dr Columbia, SC 29203
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Prisma Health SC 29203

About Prisma Health

PRISMA Health, an integral healthcare provider within Columbia, SouthCarolina, has a range of mental health and substance abuse programs to serve its community. They work with individuals from any background, gender and age.

PRISMA Health offers comprehensive mental health services, including specialized women’s care for perinatal mood disorders, menopause, mood changes and trauma recovery. Their multidisciplinary team takes a holistic approach, developing individualized care plans to support women during every stage of life. Support services include therapy and medication management.
PRISMA Health provides behavioral health and psychiatric care to people of all ages, addressing issues including depression, bipolar disorder, anxiety and addiction. They offer in-person and telehealth services for your convenience. With both outpatient and inpatient levels of care they can give tailored amounts of support according to personal needs.

They offer substance abuse treatment programs, detox, counseling and continued care for substance use disorder. They combine both medical and therapeutic interventions to treat the physical and psychological sides of addiction.

PRISMA Health is a national network that provides not only behavioral health services, but they also assist with primary care, other forms of medical care and outpatient and inpatient surgical procedures. With an extensive network, they can provide a wide range of medical and behavioral support services.

The clinic accepts Medicaid and many private insurance plans. They provide financial counseling to help patients understand their coverage and potential out-of-pocket costs. Billing and support professionals are available to make sure the payment process is transparent and easy.

The facilities feature state-of-the-art amenities designed to provide a therapeutic and relaxing environment for patients. Surrounded by nature, PRISMA Health offers calm surroundings suitable for healing and rehabilitation.

Facility Overview

Bed icon 641
Number of Available Beds

Latest Reviews

Ms.JaRisa
2 months ago on Google
1
This post is for the cafeteria in building five. There was a supervisor, black lady with blonde hair who refused to give her name or listen to what I had to say about how rude two of her employees were. She stated that Chaquita H. Was not from the cafeteria but she was an employee of Prisma. Then another girl with red hair who's badge was turned of but said very nastily that her name was Taylor when her supervisor would not tell it to me. This altercation began because the staff was getting ready to open and they were all gather at the serving counter and I was there waiting when Chaquita walked up behind me and said are you in line I said yeah I'm just waiting for them to open and she said you can move up because they are ready in a very unprofessional tone. Then she and Taylor who was standing by the wall began tosnicker behind my back when Chaquita made a face behind my back. I turned around and asked what was going on and they just laughed. I asked who the supervisor was and the lady serving stated that she was standing by Taylor. She(the supervisor) said "Me" I told her what was going on she pulled me to the side and basically argued me down that I didn't know what I was talking about and walked off and wouldn't give me her name and said she was going to go talk to someone in the back. I just feel like if you work at the hospital, your professionalism should be top tier because you don't know what people are going through in the place and time. Which as an adult you should have some idea because I'm in the hospital. Period. This was the first time I have ever had to deal with not just one person but a group of paid employees and such disrespect and be treated with no compassion in this hospital. Those ladies with their ATTITUDES should NOT be around people/guests or their families in such critical times with the way they carried themselves today. I will be reaching out to the hospital director and whoever else I have to until this situation is rectified. They need to find other employment if that's "just the way they are". That's what I have concluded from this incident.
Jonah D
2 months ago on Google
1
Worst level of care by nurses I've ever witnessed. 7 hours of asking for a simple drink and a pillow and still nothing. Shown how to reset my iv pump ever half hour. Heard new cuss words from female staff. Know where everyone is going drinking and who's sleeping with whom. There are 3 remotes in my room to operate a tv that the volume is broken on. Disgusting for a Healthcare facility. These nurses should get a new profession.Update: Huge shout out to Colleen my day nurse for fixing everything. She was amazing. Seems the night staff is feral, day staff is professional, curious, and on the ball.
Crystal Yarborough
2 months ago on Google
1
These people are lazy and don t care about you!!! The young lady in patient registration is lazy she refuse to come back and update my son information!!! If you don t like your job get another one.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

Prisma Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Choosing a drug rehab in South Carolina helps you overcome drug dependency, learn how to manage cravings, and obtain the tools needed to prevent relapse. This is accomplished through individualized treatment that addresses a full spectrum of physical, social, and emotional needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Sound therapy (aka sound healing or vibrational medicine) uses sonic vibrations to stimulate healing at the cellular level. Vibrations, either from the human voice or resonant objects like tuning forks, gongs, or Tibetan bowls, affect cellular resonance in the body, which can help heal the impact of anxiety, depression, trauma, and more.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Michael Bundy

CEO

Amy Linsin

EVP & Chief HR & Diversity Officer

Andy Ferguson

VP, Financial Planning & Business Intelligence

Angela Jenkins

VP, Accountable Communities

Angela NeeleyChief Nursing Officer
Angela Orsky

Senior VP Value Based Care & Clinical Integration

Annie Trout

Chief Nursing Officer, Patewood Hospital

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (803) 434-4813
Building icon

5 Richland Medical Park Dr
Columbia, SC 29203

Fact checked and written by:
Rockel Mundy
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Columbia

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Reviews of Prisma Health

2.4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.4 (100 reviews)
Cedrienna Nickens
1 week ago
5

I would first like to send the BIGGEST THANK YOU to everyone who worked with me, my family and my mother, Veronica Nickens. Especially the 11th floor, yes the WHOLE FLOOR, ALL SHIFTS! Thank you all for your patience with me and my sisters. Thank you all for your understanding and dealing with us because we can be a HANDFUL, and a little over protective. We received the gift from you all and it has touched us soooo much. Your support, knowledge, and care helped aLOT, even if it did not seem like it, we were and still are grateful. Added a pic of our 😇 SENDING LOVE FROM OUR FAMILY TO YOURS!

Marli Gregg
2 weeks ago
1

Worst healthcare experience of my life hands down. Did not address my injuries or give them care. I had to follow up with my PCP. Lexington medical center is so much better.

Steph ie
2 weeks ago
1

My uncle, who’s in his 80s, was set to have a pacemaker set in. It was unsuccessful due to it moving around, totally fair. Sometimes the body just rejects foreign objects, completely understandable. What’s NOT okay is that when they went to intubate him, they managed to injure his throat- causing him to have STITCHES. SEVERAL STITCHES. This has caused him to have a prolonged stay and a soft food diet. He can’t talk very well. Negligence during surgery. You’d think after all of that- they’d treat him well during his prolonged stay.. wrong. We would call the nurses station to help him use the bathroom. 30 minutes go by, nothing.. In the ICU! He peed himself. I went out of his room several times. The nurses were just talking. I understand if you have multiple patient's and or if they were on their breaks (everyone needs a break, especially our medical workers) but just chatting while a person is sitting in his own urine? It’s disgusting and dehumanizing. Do NOT come to this hospital.

pittbull mad
3 weeks ago
1

Ok in the emergency room this morning and the staff is good housekeeping ain’t cutting it floor is dirty I see dirt a rubber band the heart monitor pads this floor hasn’t been sweep or mopped I saw packaging on the bed from previous usage going to Lexington medical center when I leave here for antibiotics lol

ryan miller
3 weeks ago
1

How is day shift worse than night shift, they don't do anything about my pain and just let me sit there and cry and yell in agony while "they message the doctor" for the past 15 hours about getting more or different pain meds this place a joke definitely going downtown to the main hospital next time

Me Me
4 weeks ago
1

This is the most disgusting place ever I brought my son here because he was sent here due to having problems breathing oxygen levels down and all at age 4.. after sitting for 3 hours we get a Dr for a split sec and one breathing treatment and sent back to the waiting room to wait for further treatment he also was having high heart rate also. The staff was very iffy just didn’t seem like they even care about the patients . I can’t see how such a big hospital they keep open with as nasty and unprofessional they are right out sad this is the only place for our children to come the staff is just right out rude.. no wonder they need all the security guards on the property.. they really need to close this place down. Not one damn person here cares about a patient or there needs also witnessed an elderlman sitting here in waiting room been here before me and he asked when they was gonna send him to his room and the lady stopped and raised her voice at him and told him when they find him a room.. what a rude woman how can these workers get away with such hatred . Also the bathroom smelt of urine and ur one on floors and toilets looks like bathrooms haven’t been cleaned in forever and blood on the side of the bed where my son was sitting

Deonne Joseph
1 month ago
1

My loved one experienced extreme prejudice from Charge Nurse Aiyana and Head Floor Manager Kelly on the 7th floor east wing inpatient ward. The initial response to the 7th floor east wing inpatient ward was somewhat chaotic for my loved one. It took four shifts for the team to get on a proper schedule to effectively manage my loved one trauma-related needs. This delay impacted his comfort, recovery process and peace. Communication and coordination among staff appeared to be lacking initially, which is distressing for patients requiring immediate and consistent care. The inpatient ward 7th floor east wing could improve by adopting a more collaborative approach with patients, including them in treatment planning. This involvement can foster trust, improve compliance, and ensure that care aligns with patient preferences and needs. The 7th floor east wing inpatient room was not maintained to a high standard—smudges throughout the mirror, a dusty floor, wet countertops and a bathtub with rings suggest neglect in cleaning routines. Additionally, the toilet was not functioning properly, creating discomfort and hygiene concerns. It may be time to remodel this wing. My loved one got transferred to the 7th floor east wing from the ICU. The attention to detail and care rendered in the ICU for my loved one was absolutely fantastic and seems miraculous! It is mind boggling how the surgeons, nurses, techs and support staff can work so calmly under intense high pressure yet deliver excellence with care and a smile! The surgeons delivered phenomenal results and the support staff were wonderful and delightful to keep trauma patient at ease despite the circumstances. I salute the entire team that was on duty in the ICU May 6th - May 8th. Conclusion: While the hospital staff ultimately delivered competent care, better teamwork and communication from the outset in the inpatient 7th floor east wing could enhance patient experiences significantly. Incorporating patients into their treatment plans and streamlining initial responses will help provide more efficient and compassionate care in the future. With all due respect to patient privacy, I've opted out of capturing & uploading photos that demonstrated neglect by some of Prisma staff. Furthermore, it is important that nurses exhibiting prejudiced attitudes receive appropriate sensitivity training to foster a more inclusive and respectful environment for all patients.

Robyn Smith
1 month ago
1

I WISH GOOGLE WOULD LET ME DO RATE NO STARS! Unfortunately I had a recent stay at Prism Richland hospital on the Labor and Delivery floor. Because I am considered high risk in my pregnancy I have no choice but to come to Prism for a "just in case" basis of having my baby early. I originally had ALL my healthcare with Lexington Hospital and I am BEYOND UNSATISFIED with the quality of Prism Labor and Delivery facility. How does this hospital expect women to give birth and care for their babies in such an UNCLEAN, UNKEPT, OUTDATED, SMALL ROOM. The room is so small I could touch the sink from my bed. The floor itself is completely OUTDATED with mold, dirt, and a FOUL SMELL in the rooms. I absolutely hate that I have no choice but to come to Prism and I hope I can make it to my recommended weeks so I can transfer back to Lexington Hospital. I'm writing this at the risk of retaliation with my healthcare, but also hoping someone can read this and really consider the state this floor is in and how serious this issue is. I REFUSED to stay overnight, begged to go home and held my urine until I made it home because I didn't want to touch ANYTHING!!!!! That's saying something that a pregnant women in pain would rather do pain management on her own, than in a hospital. Please Prism know that your staff was extremely nice, thoughtful, and so kind. My doctor was extremely understanding and listened to me. My nurse, CNA, and check in lady treated me so well, but my stay in April 2025 was not at all comfortable because I was DISGUSTED with the room. If I had the choice to move my healthcare back to Lexington, I would. Their facility is spacious, state of the art, CLEAN, and updated. Please know that you can only clean so much before a remodel is NEEDED. The fact that Prism Richland hospital is the ONLY hospital in Columbia for high risk pregnancy is the ONLY reason I'm here because my healthcare team cannot help my baby at any other facility if I go into pre term labor. I wanted to send a survey on privately.. but unfortunately the hospital is only interested in my opinion for telehealth, MyChart, and how my care team was, so I have resorted to making my review publicly. Please please please someone read this post and do something about your facility. Just because you're the "only" shouldn't mean you should stop caring. Sorry no photos for proof, but I didn't want to leave my bed until it was time to go.

China Cat Sunflower
2 months ago
1

At 38 weeks of pregnancy, I went to this hospital thinking I’d receive good care. What I got was a hellish nightmare that haunts me to this day, almost 13 years later. I have a hard time even writing about this, which is why I haven’t done this sooner. I’ve been grieving for 12.5 years about what happened to my baby. Don’t have your baby here if you can help it!!!!! These people are bullies and brutes (as in the adjective: “characterized by an absence of reasoning or intelligence”). Here are a few thing this hospital did to me and my unborn child: 1) refused to do a c section when I had only dilated 4 cm in 25 hours. 2) refused to let me breast feed because I was on pain management meds. It (should be) well known by doctors that allowing a dependent baby to breastfeed actually lessens withdrawals from the drug because the baby gets small amounts in the breast milk. However, nobody at this hospital knew this. Pathetic. 3) put me on pitocin, a very dangerous drug used to induce labor. The dangers of pitocin are well known, and yet they used it on me, a woman of advanced maternal age who had a grapefruit sized cyst on one ovary that ruptured. Additionally, I’d had genetic testing done while pregnant, and the results said my baby would have a 12% chance of having a genetic disorder. But sure, just leave her in there for whatever idiotic reason. Pitocin has a reputation for putting a fetus into “fetal distress,” a phenomenon wherein their heart rate drops dangerously low, thereby restricting oxygen to their brain. Fetal distress can KILL a fetus. I did not know this at the time. Now you do. I’d caution you against letting them use pitocin. Seems logical to me (and I’m only a lowly biologist, not an MD) they would have just gone ahead and cut me open and gotten the baby out, and not let me continue to bleed internally for 36 hours from the ruptured cyst. But no. They made sure that I suffered through 36 hours of trying to dilate and have a vagjnal birth. I was literally BEGGING them to get her out after the first fetal distress event because I was so worried about her. They literally told me that “insurance doesn’t like us doing a c section unless it’s medically necessary”. Then, they made me sit there for NINE HOURS, not dilating any further. So, in NINE HOURS, they claim they had no OR available. I guess all the other moms and fetuses were more important than myself and my fetus. Idk, I can’t figure this one out. Personally, I believe I was being “punished” for being on the pain meds. By the time they did do a c section (only because she went into fetal distress for a second time), she WASN’T BREATHING WHEN SHE WAS BORN AND HAD TO BE RESUSCITATED. Nice job, guys. All those years of medical training by all those medical “professionals,” and y’all go ahead and cause my baby to have a birth injury. Dumbasses. My child now has cerebral palsy as a result of this birth injury. In addition, we found out when she was seven years old that she has an ultra, rare, genetic syndrome called Bainbridge-Ropers syndrome. The BRS was the the genetic disorder that the geneticist told me she had a 12% chance having when I had genetics testing done at around I think it was six months into the pregnancy. Unfortunately, I was told by multiple lawyers in Columbia, South Carolina, that they would not take this case and fight the very powerful prisma Health , and that since I was on pain meds during pregnancy, that their lawyers were just “slaughter” me on the stand. Well, I have until she’s 18 to sue on her behalf , and she’s only 13 now. And I fully intend on suing these motherfuckers for what they did to myself and my kid. To this day, I cannot even tell my birth story without sobbing my eyes out because it was so traumatic. My child had a genetic mutation that affected the connections in her brain, and yet, they chose to punish me as if my *legal* opioid use (again, I was sent to Pain Management by the obstetrician) did all of this to her.

Dave Herd
2 months ago
5

I'm in the hospital right now and I'm here to tell you that this is the best hospital. I'm 65 so sorry to say I've been in a few hospitals they treat me good here the food is good. My doctor is great the nurses are so nice to me. That's all I got to say my experiences in this hospital are all positive THANK YOU

Zach
2 months ago
1

This place is completley absurd. We have been here for 5 hours with no update along with everyone else in the waiting room. Staff does not get anything done and this place is a joke of a emergency room. Maybe get some faster service and you will get returning patients. You could be dying and you will still have a 2+ hour wait. Just head over to Lex Med 1.

Ms.JaRisa
2 months ago
1

This post is for the cafeteria in building five. There was a supervisor, black lady with blonde hair who refused to give her name or listen to what I had to say about how rude two of her employees were. She stated that Chaquita H. Was not from the cafeteria but she was an employee of Prisma. Then another girl with red hair who's badge was turned of but said very nastily that her name was Taylor when her supervisor would not tell it to me. This altercation began because the staff was getting ready to open and they were all gather at the serving counter and I was there waiting when Chaquita walked up behind me and said are you in line I said yeah I'm just waiting for them to open and she said you can move up because they are ready in a very unprofessional tone. Then she and Taylor who was standing by the wall began tosnicker behind my back when Chaquita made a face behind my back. I turned around and asked what was going on and they just laughed. I asked who the supervisor was and the lady serving stated that she was standing by Taylor. She(the supervisor) said "Me" I told her what was going on she pulled me to the side and basically argued me down that I didn't know what I was talking about and walked off and wouldn't give me her name and said she was going to go talk to someone in the back. I just feel like if you work at the hospital, your professionalism should be top tier because you don't know what people are going through in the place and time. Which as an adult you should have some idea because I'm in the hospital. Period. This was the first time I have ever had to deal with not just one person but a group of paid employees and such disrespect and be treated with no compassion in this hospital. Those ladies with their ATTITUDES should NOT be around people/guests or their families in such critical times with the way they carried themselves today. I will be reaching out to the hospital director and whoever else I have to until this situation is rectified. They need to find other employment if that's "just the way they are". That's what I have concluded from this incident.

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