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Malvern Community Health Services — Philadelphia

3300 Henry Avenue, 3 Falls Center, Suite 302
Philadelphia, PA 19129
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About Malvern Community Health Services — Philadelphia

Malvern Community Health Services, Inc., formerly known as Progressions Behavioral Health Services, is a mental health and chemical dependency treatment organization. They have several locations including this facility in Philadelphia, Pennsylvania. The facility provides outpatient mental health services and addiction treatment. They accept Medicaid and private insurance.

Treating Substance Use Disorder and Mental Health in Philadelphia

Philadelphia is known for its role in the founding of the United States where the Declaration of Independence was drafted. The area is rich in history and known for its vibrant culture and arts scene. There is a diverse selection of green spaces, parks, and walking trails to enhance your treatment experience.

Clients include transitional age young adults. They specialize in treating children and teens with serious emotional disturbances and clients who have experienced trauma. Additionally, they treat clients with post traumatic stress disorder (PTSD).

PTSD is common in individuals with substance use disorder (SUD). Many clients with SUD have co-occurring mental health disorders such as depression and anxiety.

The therapists at the center help you identify the underlying issues that are obstacles to your recovery. The goal is to help you get beyond the beliefs and mental health issues that are holding you back so you can experience a more rewarding substance free life.

Intensive Behavioral Health Services in Philly

One of the unique programs offered by this organization is the intensive behavioral health services for youths ages three to 21. The program offers community based, individualized services for children and teens dealing with serious behavioral or emotional issues.

The program provides individual and group services and the clients receive an individualized treatment plan. The plans are customized to each client’s needs and strengths. The program is convenient since the therapy is provided in the community, school, home, or wherever is most convenient.

Each child has a dedicated care coordinator who navigates the system and coordinates treatment. The care coordinator communicates with the organization to confirm that each child receives the appropriate level of care. The program is funded by Medical Assistance.

Similar Rehab Centers

Fact checked and written by:
Susan Bertram, BA
Edited by:
Courtney Myers, MS

Latest Reviews

Kiera Bennett
1 month ago on Google
1
Haven was an absolutely HORRIBLE experience. They do not let you outside ever, and they don’t even ever let you leave the unit. The food is way overcooked, rock hard, with no seasoning, and insanely small portions. BHT denied myself and others snacks or drinks when we were hungry. They were extremely rude especially the night staff. Denise in particular was rude and made snarky responses and comments. A group of female weekend night staff refused to let me use the phone. They let everyone else use the phone but not me. I made a formal complaint to the unit manager and she told me that she would have a conversation with them about it. I am unsure if that ever actually happened. They let patients scream and yell and throw chairs or flip tables. They let patients walk around dirty and smelly that haven’t showered in weeks. Showers are only available at 8am or 8pm, if you miss it oh well no shower for you. Not to mention the showers were dirty, unkept, and would flood. The toilets also did not flush properly. And my sink didn’t even work. They are holding some patients there for no reason, it’s such a money grab. They laugh at the patients in their face. They are extremely unprofessional. I had to find my doctor and my social worker and ask them to talk with me, otherwise they wouldn’t have. i went three days without seeing either when i first arrived. i later had two seizures and they sent me to the er. They couldn’t find out why. I do not recommend this place to anyone. My experience there was awful. I did however meet some amazing people there, I made a few friends. We all agreed on the complaints i am stating and more. This place needs better BHT that are trained properly. The nurses were also always very rude and mad. You could tell nobody working there wanted to be there. ESPECIALLY NIGHT AND WEEKEND SHIFT! The only good staff were the therapist who ran art groups and such. On weekends we were left with no groups at all and just sat around waiting for the day to pass. Walking up and down the hallways, or sleeping to pass the time. We only had crayons to color with. I was also on my period and wasn’t allowed to have my tampons because they thought i could have soaked them in alcohol. There is so much more i could type on this review but i will leave it at that. Please throughly look into where you will be sent/where your loved ones will be sent. This place was awful and only made me worse. I had to lie to get out of there, or else they wouldn’t have kept me for months, other patients had been there for months and seemingly had no help. ONE LAST VERY IMPORTANT THING THEY SEDATE PATIENTS IN THEIR SLEEP, THEY SEDATE PATIENTS WHO DO NOT WANT MEDICINE AND DISREGARD THEIR WISHES. I WATCHED THIS HAPPEN SEVERAL TIMES. They also 1000% violate HIPPA. I will be reporting this place to the state and every other authority available. This place is a joke and not a haven whatsoever.
Response from the owner2 weeks ago
Hi Kiera - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
Renee Godschall
1 month ago on Google
1
The people who answer the phone are very rude. I called to talk to my son and they left me on hold. His son called and they hung up on him. Would not recommend this place at all
Response from the owner2 weeks ago
Hi Renee - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
Kay Clarke
2 months ago on Google
1
I would give this place 0 or negative stars if I could. Our loved one was in this facility and it was a long string of constant miscommunication, attitude, getting call backs from nobody except when they needed payment, and multiple issues that resulted in events that I'm pretty sure violate HIPAA. We had no communication from medical professionals and only the social worker who was wildly unprofessional. For a place that says they value input from loved ones, take that as a complete and utter lie. If you or a loved one does have a choice, DO NOT GO HERE.
Response from the owner2 weeks ago
Hi Kay - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.1 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcoholism is a syndrome of dependent alcohol use. Also called alcohol use disorder (AUD), the symptoms include craving alcohol, not being able to stop drinking, and feeling anxious or irritable when not drinking. For many people, alcohol rehab in Pennsylvania is a beneficial treatment. Programs offer many levels of care, including medical and behavioral therapies.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

opium iconOpioid Addiction

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Dialectical behavior therapy in Pennsylvania is an evidence based technique that involves group therapy, individual therapy, and phone coaching. Group sessions focus on learning behavioral skills. Individual therapy gives you the opportunity to apply what you're learning to your personal situations. Phone coaching allows you to call your therapist during the week for help with challenging situations.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 223073

Contact Information

Building icon

3300 Henry Avenue
3 Falls Center, Suite 302
Philadelphia, PA 19129

Reviews of Malvern Community Health Services — Philadelphia

3.81/5 (98 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8061224489796 (98 reviews)
Kiera Bennett
1 month ago
1

Haven was an absolutely HORRIBLE experience. They do not let you outside ever, and they don’t even ever let you leave the unit. The food is way overcooked, rock hard, with no seasoning, and insanely small portions. BHT denied myself and others snacks or drinks when we were hungry. They were extremely rude especially the night staff. Denise in particular was rude and made snarky responses and comments. A group of female weekend night staff refused to let me use the phone. They let everyone else use the phone but not me. I made a formal complaint to the unit manager and she told me that she would have a conversation with them about it. I am unsure if that ever actually happened. They let patients scream and yell and throw chairs or flip tables. They let patients walk around dirty and smelly that haven’t showered in weeks. Showers are only available at 8am or 8pm, if you miss it oh well no shower for you. Not to mention the showers were dirty, unkept, and would flood. The toilets also did not flush properly. And my sink didn’t even work. They are holding some patients there for no reason, it’s such a money grab. They laugh at the patients in their face. They are extremely unprofessional. I had to find my doctor and my social worker and ask them to talk with me, otherwise they wouldn’t have. i went three days without seeing either when i first arrived. i later had two seizures and they sent me to the er. They couldn’t find out why. I do not recommend this place to anyone. My experience there was awful. I did however meet some amazing people there, I made a few friends. We all agreed on the complaints i am stating and more. This place needs better BHT that are trained properly. The nurses were also always very rude and mad. You could tell nobody working there wanted to be there. ESPECIALLY NIGHT AND WEEKEND SHIFT! The only good staff were the therapist who ran art groups and such. On weekends we were left with no groups at all and just sat around waiting for the day to pass. Walking up and down the hallways, or sleeping to pass the time. We only had crayons to color with. I was also on my period and wasn’t allowed to have my tampons because they thought i could have soaked them in alcohol. There is so much more i could type on this review but i will leave it at that. Please throughly look into where you will be sent/where your loved ones will be sent. This place was awful and only made me worse. I had to lie to get out of there, or else they wouldn’t have kept me for months, other patients had been there for months and seemingly had no help. ONE LAST VERY IMPORTANT THING THEY SEDATE PATIENTS IN THEIR SLEEP, THEY SEDATE PATIENTS WHO DO NOT WANT MEDICINE AND DISREGARD THEIR WISHES. I WATCHED THIS HAPPEN SEVERAL TIMES. They also 1000% violate HIPPA. I will be reporting this place to the state and every other authority available. This place is a joke and not a haven whatsoever.

Response from the owner
Hi Kiera - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
Renee Godschall
1 month ago
1

The people who answer the phone are very rude. I called to talk to my son and they left me on hold. His son called and they hung up on him. Would not recommend this place at all

Response from the owner
Hi Renee - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
Lisa Ritchie
1 month ago
1

Response from the owner
Hi Lisa - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
Kay Clarke
2 months ago
1

I would give this place 0 or negative stars if I could. Our loved one was in this facility and it was a long string of constant miscommunication, attitude, getting call backs from nobody except when they needed payment, and multiple issues that resulted in events that I'm pretty sure violate HIPAA. We had no communication from medical professionals and only the social worker who was wildly unprofessional. For a place that says they value input from loved ones, take that as a complete and utter lie. If you or a loved one does have a choice, DO NOT GO HERE.

Response from the owner
Hi Kay - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (215)-475-3402. Thank you.
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