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Balcones Heights VA Clinic

4522 Fredericksburg Rd San Antonio, TX 78201
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South Texas VA Health Care System Balcones Heights VA Clinic TX 78201

About Balcones Heights VA Clinic

Balcones Heights VA Clinic is an outpatient facility in San Antonio, Texas. They provide primary care and specialty health services such as mental health care, telehealth and social support. Their mental health care helps veterans overcome common psychiatric conditions including depression, anxiety and PTSD. It also includes programming for veterans dealing with addictive behavior/substance use disorders and co-occurring conditions. These services are very affordable and they have flexible payment options including Medicare, Medicaid and TRICARE.

You can also fund your treatment through VA financial hardship assistance if you’re uninsured and having financial difficulties.
The facility provides counseling support and equips veterans with the tools to tackle this condition and live a healthy life. They prioritize confidential and individualized outpatient treatment that focuses on meeting your unique needs. Services include consultation, evaluation and individual and group therapy. The therapy group may be based on clinically proven practices like cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT) that promote emotional regulation.

The goal is to help you address negative emotions or behavioral patterns that trigger behavioral challenges and develop solid coping strategies against such triggers. You may be taught anger and stress management, effective communication, internal conflict resolution and problem-solving. These essential life skills prevent relapse and help you stay sober. The program may also include medication management if necessary to support those with co-occurring disorders.

This facility boasts many commendable features. They support same-day appointments and walk-in express care for emergency health issues. Their comprehensive and secured telehealth support also enhances accessibility. This encompasses video conferencing and home telehealth services.

They even provide secure store-and-forward telehealth that lets you securely send or receive health information to and from VA facilities. Accessing care from the comfort of your home optimizes convenience. You may even qualify for care without enrolling in VA health care.

Their social support services are also highly beneficial. Through their social workers, you can be connected to community resources like housing, employment support and financial aid. This can make for incredible recovery support after receiving treatment from the facility.

You may even get help with transportation to and from your appointment if eligible. This can further save costs.

Latest Reviews

Adrian Lee Gutierrez (Adrian Gutierrez)
5 months ago on Google
5
Hey I need to updarev
Erik V
6 months ago on Google
5
Had nothing but good experiences here. The gold and silver side are confusing sometimes though.
Erik
6 months ago on Google
1
Sat in the waiting room for an hour as patient after patient got called back. Not cool. Really enjoy getting my life wasted by women too busy talking on the phone to be of assistance.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The VA Psychosocial Rehabilitation and Recovery Center (PRRC) is an outpatient transitional learning center designed to support recovery and integration into meaningful self-determined community roles for Veterans with mental illness and severe functional impairment. Therapies offered include health and wellness education (including recreation therapy), stress management, management of mental illness, medication education, group therapy, sleep hygiene, nutrition education, community resources, and spiritual wellness.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Julianne Flynn, MD

Executive Director VA South Texas Health Care

John Mendoza

Deputy Medical Center Director VA South Texas Health Care

Heather Yun, MD, FACP, FIDSA

Chief of Staff VA South Texas Health Care

Eleanor Milo, DNP, RN, CENP, NEA-BC

Associate Director for Patient Care Services (Nurse Executive)

Shane Soto, MHA

Associate Director for Resources VA South Texas Health Care

Adam Bernal

Associate Director for Operations VA South Texas Health Care

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2871

Contact Information

Phone icon (210) 732-1802
Building icon

4522 Fredericksburg Rd
San Antonio, TX 78201

Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

Rehab in Cities Near San Antonio

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Reviews of Balcones Heights VA Clinic

3.1/5 (56 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (56 reviews)
Ric Barr
3 weeks ago
4

Matthew Thunder
2 months ago
5

Easy to find. Lots of eating and shopping choices

Iredici
4 months ago
1

Adrian Lee Gutierrez (Adrian Gutierrez)
5 months ago
5

Hey I need to updarev

Erik V
6 months ago
5

Had nothing but good experiences here. The gold and silver side are confusing sometimes though.

Erik
7 months ago
1

Sat in the waiting room for an hour as patient after patient got called back. Not cool. Really enjoy getting my life wasted by women too busy talking on the phone to be of assistance.

Ruben Colon
7 months ago
4

Had difficulty finding the clinic by Google address. Put me in front of a Hobby Lobby in that mall. The clinic is tucked in the back side of the mall BEHIND the Target store. They did see me even though the delay made me 15min late.

Roger Batten
9 months ago
1

Address is incorrect

Indigo Bloom
1 year ago
5

Dr. Martin is very nice, gentle and knowledgeable. I felt comfortable being at the clinic after meeting her.

Joe Schmo
1 year ago
5

Dr. Cuellar is the best!!She was very nice and very very thorough with everythingHer nurse was also super greatBoth were very professional addressing all my personal issues and not once did I ever feel uncomfortableThank you so much!

Bridgette Vasquez
1 year ago
1

My husband went here to get seen and the physician he had was absolutely disrespectful and these people should learn how to speak to patients CORRECTLY. Learn how to have some professionalism and get it together!!!! If you don’t want to work in customer service and act accordingly then find another job!

A F
1 year ago
5

Dr . Martin , GYN, was lovely! Her bedside manners were exceptional! So grateful that VA brought on a quality doctor 🙏🏼

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