800-784-1361
They are unprofessional and do not know anything about what they are doing. The customer service is terrible! Do not come here!
About Bristol Hospital
If you’re aged 18 and older, you can enroll in the inpatient program offered by Bristol Hospital. Although not solely for substance abuse recovery, the inpatient program does offer patients drug rehab services like treatment programs that are customized just for you. You’ll also get 24/7 medical monitoring and individual and group counseling. That way, you can reflect on your own progress while healing with others. All treatment provided is backed by scientific evidence, and patients who complete the inpatient treatment program can enroll in this center’s offsite outpatient program.
At their center, most HMO and major insurances are accepted, including Humana, Cigna, Aetna, Kaiser Permanente, Magellan Health, United Healthcare, and ComPsych. However, it’s within your best interests to confirm coverage with your provider and ask about out-of-network benefits before enrolling in the inpatient program.
Fact checked and written by:
Jason Collins
Edited by:
Peter Lee, PhD
Latest Reviews
Worst care I have received in CT. Staff was rude and didn’t treat what I came in for. They are argumentative and do not listen to their patients. I would never recommend anyone coming here unless they wanted poor treatment.
We are very sorry to hear of your experience. We aim for excellent service and would like the opportunity to discuss your concerns. Contact the Patient Experience & Customer Relations team at 860-585-3269 or click this link (https://www.bristolhealth.org/Contact-Us) to complete our online form. Thank you for allowing us the opportunity to improve as we strive to Care Today for Your Tomorrow at Bristol Health.
Response from the owner1 week ago
A response on behalf of Bristol Health:We are very sorry to hear of your experience. We aim for excellent service and would like the opportunity to discuss your concerns. Contact the Patient Experience & Customer Relations team at 860-585-3269 or click this link (https://www.bristolhealth.org/Contact-Us) to complete our online form. Thank you for allowing us the opportunity to improve as we strive to Care Today for Your Tomorrow at Bristol Health.
October 2025 - At Ivy's Brewed Awakenings, my comments are similar to my last review. Eating for the first time in the early afternoon, I enjoyed their egg, sausage and cheese sandwich on an English muffin. Their baked goods are so delicious, we saw one worker bring four danishes stacked on top of each other all smiles heading back to his work area. Only two muffins were left when we got there, and my family member bought both with a small coffee.
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June 2025 - Returning for a follow-up appointment, we looked forward to going to Ivy's Brewed Awakenings coffee shop on the first floor again. They serve breakfast all day and I hadn't eaten yet around 2:00, so I ordered an egg sandwich with bacon and cheese on an English muffin with no butter. My family member looked forward to having one of their muffins again with a medium coffee. She had the cinnamon and took two to-go. We sat at a table for two. The egg sandwich was very good. Plenty of crispy, warm bacon, lightly toasted muffin, and wrapped in foil in a cardboard box. I heard someone else order their chicken sandwich and another order their chicken salad with pecans. I'll try lunch next time.
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A member of my family started going here to see a new doctor. He gives her very thorough exams and care. The lobby has good security where anyone coming in has to check in and get a pass. Decent amount of parking.
I wanted to review the coffee shop in the lobby for visitors and staff, "Ivy's Brewed Awakenings," and tried to add it as a place as a local guide, but Google Maps couldn't confirm it and rejected my request. So, here are some photos of the eatery's seating and menus, plus a shot of two of the three breakfast muffins we bought, pistachio, and blueberry. We split the cinnamon one, which was unbelievably good. Only Starbucks coffee is sold here, and Ivy's makes it in every way, from lattes to cappuccino or just plain coffee, which we had and enjoyed. Both breakfast and lunch food are made here.
Called to schedule an outpatient service, was sent in with orders by my doctor, and upon arrival was told that they were unable to schedule me, and to go to the ER and they could register me as an outpatient. Went to the ER and was told that was not possible, and when followed up on scheduling, they said they were unable to help as they closed. A lot of the issues seem to come from antiquated systems and inept associates who would rather send you around to other departments than assist.
Thank you for trusting us with your care. We would love for you to contact us about your experience, kindly reach out to the Patient Experience & Customer Relations Team at 860-585-3269 or go to (https://www.bristolhealth.org/Contact-Us) to complete our online form. Thank you for allowing us the opportunity to improve as we strive to Care Today for Your Tomorrow at Bristol Health.
Response from the owner1 week ago
A response on behalf of Bristol Health:Thank you for trusting us with your care. We would love for you to contact us about your experience, kindly reach out to the Patient Experience & Customer Relations Team at 860-585-3269 or go to (https://www.bristolhealth.org/Contact-Us) to complete our online form. Thank you for allowing us the opportunity to improve as we strive to Care Today for Your Tomorrow at Bristol Health.
Rehab Score
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5.9 / 10
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient rehabs offer a wide variety of therapeutic programs to address clients' unique and evolving needs. They are generally most effective for clients who have completed inpatient treatment and are medically stable. Most outpatient treatment centers prioritize addiction counseling and recovery-focused life skills training. Many also provide medication assisted treatment (MAT) for clients in alcohol and opioid recovery. Evening, night, and weekend sessions are commonly offered to accommodate clients' schedules.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive outpatient programs (IOP) offer robust support for clients who are at an elevated risk of relapse, including those in early recovery and those in crisis. Clients in intensive outpatient treatment typically receive between nine and 20 hours of service per week, with the intensity and frequency of treatment decreasing as clients stabilize. The services provided in these programs vary, but generally include addiction counseling, recovery-focused life skills training, medication assisted treatment (MAT), and holistic therapies.
Rehab aftercare programs promote clients' long-term sobriety through a suite of services designed to provide a complete continuum of care. Drug rehab aftercare typically begins as soon as patients exit inpatient care and often includes formal outpatient treatment. Clients who no longer require outpatient counseling, education, or other treatment generally continue to receive rehab aftercare services, such as peer coaching, career counseling, or 12 step program induction. Clients typically develop their program in collaboration with their case manager.
12 step programs are a peer-directed, spiritually-focused approach to addiction recovery, though participants do not need to be religiously affiliated. They are also often considered to be the gold standard in addiction recovery. Participants self-select a sponsor to support them throughout the recovery journey. They also regularly attend group meetings, which are free, anonymous, and accessible multiple times daily in most communities. Dedicated programs for specialized groups, such as seniors, teens, and families, are widely available.
The goal of a sober living home in Connecticut is to allow individuals in recovery to ease back into normal life and slowly take on traditional responsibilities and tasks. Residents of men's and women's sober living can mostly come and go as they please, but they do have to abide by house rules, which may include a curfew. Other structure includes group meeting attendance, chores, and maintaining a job.
A partial hospitalization program (PHP) offers short-term intensive rehab for those who don't require 24-hour care. PHP treatment can serve as an alternative to inpatient hospitalization or a step-down option after being released from a hospital or residential program. A partial hospitalization program can provide medication management, relapse prevention strategies, and behavioral therapy interventions. With daily sessions lasting up to 8 hours for up to 5 days a week, the duration can vary with the average being 90 days.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
According to cognitive behavioral therapy in Connecticut, individuals can change their behaviors by changing their thoughts. Applied to substance use disorder, this can be an effective treatment method to help patients transform their thoughts and lives.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
When you use nicotine replacement therapy in Connecticut, you can avoid further exposure to the harmful chemicals found in tobacco. You'll get small doses of nicotine without the other toxins, so you can slowly wean yourself off nicotine and quit smoking for good.
Staff
Louis Auletta, Jr.
Chairman
Irene Bassock
Vice Chairperson/Chairwoman
Kurt A. Barwis, FACHE
President & CEO
Lisa Casey
Director
Contact Information
41 Brewster Road
Bristol, CT 06010
Get Help Now - 860-264-6018
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