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CHD Outpatient Behavioral Health Services

367 Pine Street Springfield, MA 01105
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CHD Outpatient Behavioral Health Services MA 1105

About CHD Outpatient Behavioral Health Services

The CHD Outpatient Behavioral Health Services is an outpatient behavioral clinic in Springfield, Massachusetts. It’s intended to help with addictions among teens and adults. They have programs like crisis interventions, medication assisted treatment, and outpatient care. They’ll help a wide range of specific groups, like pregnant women, folks who are under court order, and those with underlying mental health issues.

CHD has been operational for over 50 years, so they’ve got a lot of experience in helping people. You’ll be given medical health assessments so they’ll know your family history. They’ll also monitor your meds and make sure you don’t get too dependent on your prescriptions. If you have any withdrawal pains, they can give you monitored doses of medication to deal with cravings. At the same time, they’ll address any stigmas you might have about your condition so that you’ll boost your confidence and learn healthier ways to cope.

The program for teens has more holistic methods. They’ll help you set your goals and find ways to meet them without resorting to drugs and drinks. Your self confidence can go up as you slowly fit in with your community and resolve any issues with your school, family, and peers. You’ll also have an advocate who can help you with any legal issues and social services, if need be.

Once you wrap up your program, they’ll have an aftercare program. This way, you’ll continue to recover while at home. They can help you find steady work and get basic necessities for your recovery.

Latest Reviews

Silver Padilla
3 months ago on Google
1
Ridiculous!!!!! Don t answer calls, return them, give messages to the important people, and are simply just horrible paycheck taking staff. These people don t give a rats ass about people. Disgusting, vile, immoral and unethical people. Do NOT choose or use CHD. SEEK ELSEWHERE!! Zero stars if I could!!
Liz P
5 months ago on Google
1
It's been bad in the last year. If you call at any given time, no one answers. I recently made a ROUTINE refill request to learn that only one of the two refill requests was sent to the nurse (I make an effort to communicate and have the person read it back to me.). Is it really asking too much to make sure or check the chart??? My son has been taking these meds since 2018. This isn't nearly the first time something like this has happened. I had a nurse call me with attitude demanding why I was asking for 2 months worth of a "controlled substance", then lecturing me in a condescending manner as to what a controlled substance is (pretty insulting because my kids have been on these meds for years). The real issue was that the admin didn't note to the nurse that my daughter takes two per day. This is something that I always take great pains to communicate and clarify...so not even noting was negligent. Very simple math: 2 X 30 = quantity of 60. Also: again *check the chart and history*. The alternative (which would be to cause someone to miss doses) is just not acceptable. When I mentioned to the front desk person that I felt that the admin should have checked and/or known better (as this was routine), same admin (who had been listening in on the call) started screaming at the phone at me. How is this acceptable??? Last month the same admin. argued loudly (again, interrupting my conversation with the front desk person and repeatedly cutting me off) with me on the phone over what a pharmacist had stated regarding an authorization (Big surprise, the pharmacist was correct- not she). There is a word my mother's side of the family uses for this arrogant behavior: "presentada." I called last week and was told by the latest of many admins there to "call back in 10-15 minutes because I left my phone in the car and I can't log on." Either they have no concept of how unprofessional this is or they don't care. I get it, it's happened to me (when I started my shift) but it was 3 pm. And since this was on her, she really should have offered to call me back, not the other way around (It took 4 attempts of my calling back for her to pick up- I was at work, so I didn't appreciate it). I've had her job and, had I ever done that, I would have been thrown out on my ear (because I should understand and do understand that my job is to accommodate - not expect others to accommodate me at my convenience). I work at a college and if it ever got back to the President that I told a student or stakeholder to call me back at my convenience, I'm certain I'd get a crisp talking-to. The main reason people deal with CHD at all is for medication management. So, it's quite literally, "You had one job..." In various ways the admins have been making it more difficult for the patients lately. Framing yourselves as victims (who are supposedly being mistreated) whenever you get feedback (due to an unreasonable and ridiculous effort on my part to keep the medications from lapsing) is not appropriate. Putting people through all this again and again is actually you mistreating US. The attitude is that we're supposed to accommodate them, bear without limits, and have bottomless patience. Apparently we are just some inconvenience to them that takes away from more important stuff??? This IS the WORK. Management has historically been either negligent, lenient or just makes excuses for them. We don't even want all that much: just simply, do your job. If you really feel that we are asking too much then maybe this isn't the right field for you. I've never complained about a wrong Starbucks order, for example because that isn't a big deal. This is medicine and the constant attitude and unprofessionalism (that MANY have complained about for this location) is just not acceptable. Sandra and Holly used to be the admins. They may not always have had the most cheerful demeanor (understandable- it's a hectic job that doesn't pay the best) but they did their jobs. They were alright and I'm sure they're missed. 4 HOURS of my day today was spent correcting their negligence.
Karissa Stearns
10 months ago on Google
2
Answer your phones during business hours!!! Under no circumstances should there be a VM when you guys are open! That's just laziness. Either give the patient a choice on whether or not they want to be on hold or just put them on hold. It's unprofessional
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Accepted Insurance

CHD Outpatient Behavioral Health Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) facilitate clients' sustained sobriety through high-level care aligned with their evolving needs. Clients engage in multiple treatment sessions per week, typically receiving between nine and 20 hours of outpatient care weekly. The frequency and intensity of treatment gradually decreases as clients stabilize. Many intensive outpatient rehabs offer a variety of services, including addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT). Evidence-based complementary therapies are also common.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Jim Goodwin

President & CEO

Tracey Decker

COO

Amale Neary

CFO

John Roberson

Chief Program Officer

Jalil Johnson

Senior VP of Medical Services

Ben Craft

VP of Community Engagement

Carol Fitzgerald

VP of Human Resources

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (413) 737-1426
Building icon

367 Pine Street
Springfield, MA 01105

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Springfield

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Reviews of CHD Outpatient Behavioral Health Services

2.9/5 (29 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (29 reviews)
Amy Ziter
1 month ago
5

I love my new team here especially with Darcy

Silver Padilla
3 months ago
1

Ridiculous!!!!! Don’t answer calls, return them, give messages to the important people, and are simply just horrible “paycheck taking” staff. These people don’t give a rats ass about people. Disgusting, vile, immoral and unethical people. Do NOT choose or use CHD. SEEK ELSEWHERE!! Zero stars if I could!!

Liz P
5 months ago
1

It's been bad in the last year. If you call at any given time, no one answers. I recently made a ROUTINE refill request to learn that only one of the two refill requests was sent to the nurse (I make an effort to communicate and have the person read it back to me.). Is it really asking too much to make sure or check the chart??? My son has been taking these meds since 2018. This isn't nearly the first time something like this has happened. I had a nurse call me with attitude demanding why I was asking for 2 months worth of a "controlled substance", then lecturing me in a condescending manner as to what a controlled substance is (pretty insulting because my kids have been on these meds for years). The real issue was that the admin didn't note to the nurse that my daughter takes two per day. This is something that I always take great pains to communicate and clarify...so not even noting was negligent. Very simple math: 2 X 30 = quantity of 60. Also: again *check the chart and history*. The alternative (which would be to cause someone to miss doses) is just not acceptable. When I mentioned to the front desk person that I felt that the admin should have checked and/or known better (as this was routine), same admin (who had been listening in on the call) started screaming at the phone at me. How is this acceptable??? Last month the same admin. argued loudly (again, interrupting my conversation with the front desk person and repeatedly cutting me off) with me on the phone over what a pharmacist had stated regarding an authorization (Big surprise, the pharmacist was correct- not she). There is a word my mother's side of the family uses for this arrogant behavior: "presentada." I called last week and was told by the latest of many admins there to "call back in 10-15 minutes because I left my phone in the car and I can't log on." Either they have no concept of how unprofessional this is or they don't care. I get it, it's happened to me (when I started my shift) but it was 3 pm. And since this was on her, she really should have offered to call me back, not the other way around (It took 4 attempts of my calling back for her to pick up- I was at work, so I didn't appreciate it). I've had her job and, had I ever done that, I would have been thrown out on my ear (because I should understand and do understand that my job is to accommodate - not expect others to accommodate me at my convenience). I work at a college and if it ever got back to the President that I told a student or stakeholder to call me back at my convenience, I'm certain I'd get a crisp talking-to. The main reason people deal with CHD at all is for medication management. So, it's quite literally, "You had one job..." In various ways the admins have been making it more difficult for the patients lately. Framing yourselves as victims (who are supposedly being mistreated) whenever you get feedback (due to an unreasonable and ridiculous effort on my part to keep the medications from lapsing) is not appropriate. Putting people through all this again and again is actually you mistreating US. The attitude is that we're supposed to accommodate them, bear without limits, and have bottomless patience. Apparently we are just some inconvenience to them that takes away from more important stuff??? This IS the WORK. Management has historically been either negligent, lenient or just makes excuses for them. We don't even want all that much: just simply, do your job. If you really feel that we are asking too much then maybe this isn't the right field for you. I've never complained about a wrong Starbucks order, for example because that isn't a big deal. This is medicine and the constant attitude and unprofessionalism (that MANY have complained about for this location) is just not acceptable. Sandra and Holly used to be the admins. They may not always have had the most cheerful demeanor (understandable- it's a hectic job that doesn't pay the best) but they did their jobs. They were alright and I'm sure they're missed. 4 HOURS of my day today was spent correcting their negligence.

Jalyssa Epps
10 months ago
1

Karissa Stearns
10 months ago
2

Answer your phones during business hours!!! Under no circumstances should there be a VM when you guys are open! That's just laziness. Either give the patient a choice on whether or not they want to be on hold or just put them on hold. It's unprofessional

Sarah Jutz
1 year ago
5

Beautiful place and fantastic staff. Super friendly! I would definitely recommend!

sylvio roberts
1 year ago
1

Amber Higbee
1 year ago
1

Poor communication and follow through. Frequent staff changes. Missed prescription refills. Unfriendly receptionists.

Pamela Smith
1 year ago
5

Alo Ayala
2 years ago
1

Terrible service and WASTE OF TIME. Scheduled and appointment for 2:30 With Nicole on a Tuesday, and everyone in the office left me waiting for an hour, just to proceed and tell me that I never had an official appointment with anyone. About a few other patients were kept waiting for more than 30 minutes as well. Secretary is very unorganized with scheduling and appointments. I DO NOT recommend this place to anybody, very UNPROFESSIONAL

Raymond Corbeil
2 years ago
5

Very professional people they are there for a reason if anyone looking for therapy or ANY mental health team CHD is the place to be

Dascha Jones
2 years ago
1

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