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Community Support Services – Cross Street

150 Cross street Akron, OH 44311
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Community Support Services - Cross Street OH 44311

About Community Support Services – Cross Street

They are a Certified Community Behavioral Health Clinic. They take Medicare and Medicaid. They also have financial aid for people who do not have insurance, or who cannot afford treatment. This aspect ties into their case management outreach programs for homeless and those who lack basic necessities in their community.

You’ll receive a full assessment to determine the level of drugs in your system and the type of treatment that will work best for you. The staff is medically trained and can provide prescription drugs that can help you with withdrawal symptoms and reduce the craving for drugs.

They treat people of all ages at this facility, with special tracks for veterans and seniors. Seniors often become addicted to prescription medications. The staff at the facility is trained in the special medical needs that older people often have. They also have group therapy that is focused on the needs of older people.

You will receive both group and individual treatment. Addiction issues are often the result of a traumatic experience. They offer trauma-informed therapy that will teach you how to reprocess upsetting memories. They also may use behavioral therapy which teaches you to think differently in order to change behaviors that are hurting you.

They have an art therapy program that gives clients the opportunity to express themselves creatively. Artwork can help people deal with the complex emotions that go along with substance issues. Former clients have said that it helped them to build confidence in their own abilities.

Similar Rehab Centers

Latest Reviews

Emily Sullivan
1 month ago on Google
1
I cried in my psych's office for an hour over the anxiety that I've been having. Even though I have a history of being on a certain medication, she refused to prescribe it. Instead she prescribed me a Beta Blocker that gave me an allergic reaction that almost killed me, and Lamictal that causes severe skin reactions, knowing that my skin has literally been falling off my body for months. I have been seeing her for six years, and for her to just watch me sob about my anxiety and be so callous- never again. I will never return and I suggest no one else ever go.
Madeline Cohn
2 months ago on Google
1
This agency makes me feel neglected If I could give this place zero stars I would as well! Terrible agency I get psychiatry services here and I cannot leave Dr Schwartz doesn’t understand autism and she’s mean and not patient and understanding she thinks having a guardian is good for me and I disagree I am high functioning and can do a lot for myself! I wish she would just retire! I wish she would lose her license! She is horrible at what she does! She has made me feel traumatized and she has made me feel triggered! She is unprofessional and rude! She is not apologetic she is just too blunt and doesn’t And Dr Schwartz just works for the money and my insurance is paying her but she’s doesn’t care about her patients! I am very unhappy with this agency I wish she would drop me as a client! Because I have sworn at her so many times!
Starch
2 months ago on Google
4
They care... knowledgeable staff.... like a one stop shop for other services
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Rehab Score

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5.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Robert Stokes

President & CEO

loriLee Stein, EMBA

CFO

Kendrick Bashor, MD

Primary Care Medical Director

Michael Gaffney, APR

Director of Marketing and Development

Jon R. Garey, MSCIS

Director of Information Technology

Cindy Johnson, RN

Director of Nursing

Kimberly Meals, MEd, LPCC-S

Chief Clinical Officer

Eileen Schwartz, MD

Medical Director, Psychiatry

Douglas A. Wagner, MS, SPHR

Director of Administration

Contact Information

Building icon

150 Cross street
Akron, OH 44311

Fact checked and written by:
Eliza Gale
Edited by:
Peter Lee, PhD

Rehab in Cities Near Akron

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Reviews of Community Support Services – Cross Street

2.3/5 (59 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (59 reviews)
Brandie Wine
1 week ago
1

Extremely rude receptionists. I checked in for an appointment and was late so figured I could reschedule if my doctor wouldn't take me. I sat down to wait and The receptionist with red hair and glasses decided to talk about me right Infront of me where I could hear her to another staff member. I work in reception as well and would never treat my patients that way. She then proceeded to argue back and forth with me when I never once instigated an argument with her. I only spoke up after she sat there talking loudly about me rudely to her coworker. Terrible customer service. Never had this issue anywhere else.

Emily Sullivan
1 month ago
1

I cried in my psych's office for an hour over the anxiety that I've been having. Even though I have a history of being on a certain medication, she refused to prescribe it. Instead she prescribed me a Beta Blocker that gave me an allergic reaction that almost killed me, and Lamictal that causes severe skin reactions, knowing that my skin has literally been falling off my body for months. I have been seeing her for six years, and for her to just watch me sob about my anxiety and be so callous- never again. I will never return and I suggest no one else ever go.

Mar Hun
1 month ago
1

Madeline Cohn
2 months ago
1

This agency makes me feel neglected If I could give this place zero stars I would as well! Terrible agency I get psychiatry services here and I cannot leave Dr Schwartz doesn’t understand autism and she’s mean and not patient and understanding she thinks having a guardian is good for me and I disagree I am high functioning and can do a lot for myself! I wish she would just retire! I wish she would lose her license! She is horrible at what she does! She has made me feel traumatized and she has made me feel triggered! She is unprofessional and rude! She is not apologetic she is just too blunt and doesn’t And Dr Schwartz just works for the money and my insurance is paying her but she’s doesn’t care about her patients! I am very unhappy with this agency I wish she would drop me as a client! Because I have sworn at her so many times!

PHILLIP DEED
2 months ago
5

Starch
2 months ago
4

They care... knowledgeable staff.... like a one stop shop for other services

carlton kibbere
3 months ago
1

This is the most embarrassing excuse of a mental health clinic I’ve ever had the displeasure of bothering with lol. Just shut it down if you’re not gonna do your jobs….

Ariana Shaundi
3 months ago
1

You would think you could get basic help with things like bus passes, help with furniture and other resources with their case management services but no can't seem to get anything I needed form these people. I loved my first peer support Deborah but she quit. Then I got terra I liked her at first but then she started to be all over the place not being available and not checking in on me I tried to express my concerns and then one early morning she had me up waiting for her to come over and then she said oh my bad I meant next week. She makes no sense in texts messages she sounds drunk and she makes promises that she dosent keep. Css refused to let me get a new peer support so I am done with these people. My insurance is paying these people for doing nothing for me. I will be reporting yall to my insurance for billing fraud

Nie-Nie Hullum
5 months ago
1

Community Support Payee department does a horrible job. They save the clients money, while they live in poverty. Always check your clients account so their money can be used to help them

ME “Thee Best” Myself and I
7 months ago
5

If you're willing to participate in your own treatment plan CSS will give you 110%++! I experienced 1st hand however our of fear of past experiences I quit before "the big let down " and I am regretting it. Homeless with liver cancer and deep grief/depression due to fear of casemaneger that d.c. NOT AT CSS its past trauma even put my son's life at risk!!

:skull: :clown:
7 months ago
1

I really liked this place until they stopped answering the phone and returning messages.

dejialove
11 months ago
1

Nice place both Sharon case manager and supervisor Sharon was very rude and did not help me with housing and forcing me to pick madline park without telling me details and I did not approve of it I don't like being peer pressure into choosing and place and supervisor made it seem like I'm really missing on golden opportunity again i was left in the dark on details on the place I don't like it. My 2nd time they put me in a makeshift program out of nowhere and Dr swartz and fay Thomas are the worse ppl to have they said I was inept and slow and liar I don't appreciate it this place gets alot of dislikes cuz the staff makes everything into power struggle they will think and act for you example Dr swartz is not good she forces her way and gives you no options to say no..... can we get this place shut down due to fact they don't care about their patients and housing they give madaline park is terrible they have no thermostat and use control by fear ppl living here I'd been here for year I hate it would not reccomended ppl using css or madaline park shitty service

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