Embark Behavioral Health – Rockville

Incredible, caring, well-informed staff. Smooth administrative process. I am eternally grateful we found Embark to support our kiddo and family.

My son was transferred to Embark Rockville following treatment at Embark's residential facility in Montana. Two days into the IOP, I realized the clinic was not a good fit for my son; however, we proceeded. The following items are a brief summary of the issues:- the IOP psychiatrist wanted to change my son's medication regimen on day one prior to even meeting him. I asked about using our own psychiatrist and was told that was not an option.- My son and I were driving from over an hour away. Unfortunately, I suffered from food poisoning one morning. I emailed the office admin at 5:19 a.m. to advise that we would not be able to make the drive that day with me being sick. I was told I would be charged a late-cancellation fee of $125 due to not giving 24-hours notice. I'm not sure the staff understood how food poisoning works; it does not give 24-hours notice.- The therapist assigned to my son would not meet with his therapist from the residential program to gain insight into my son's progress and goals. My son was in the residential program for over 90 days. One would think working with a therapist who saw my son twice weekly in addition to group sessions would help with providing the best care possible. Instead, the IOP therapist pushed her own agenda.- My son went to Embark's residential program for extreme anxiety and depression. He was never seen for substances-abuse issues because he did not have them. The welcome packet from the IOP states, "some clients may require medication compliance or substance use testing. [...] testing [...] is dependent upon several factors: client's length of time in the program, history of medication compliance, history of substance abuse/misuse, and progress toward treatment goals." I was never told by staff that my son was tested. I was told via LabCorp when I received a bill for the testing.I decided to withdraw my son from the IOP after encountering these issues. The regional director reached out saying I would be receiving a call from Rockville's clinical director to discuss my decision. After a bit of phone tag, I emailed the clinical director to advise when I would be available to speak with her. As of May 24, 2024, I am still awaiting a call back from the clinical director.Interestingly enough to note: the negative reviews I read prior to my son attending the IOP have been removed. I do not expect my negative, yet honest, review to stand the test of time either.

Embark Behavioral Health was a supportive and transformative place for our family. Our child received attentive care and support while also learning valuable life coping skills. The staff are compassionate and worked closely with us to ensure we had the skills to best support our child. We are grateful for our child s progress and for the support tools we all gained as a family!