Evoke Wellness – Hilliard

They need to get control of the vaping issues it's ridiculous, and they should do a better job of filtering out people by that I mean the ones who really want to be there for recovery and the ones that just go there for room and board because there Medicaid pays for it all, they are disruptive and cause problems by outbursts during group and in general activities watching tv etc... They talk about how recovery is a joke often

Our family member did not have a good experience here apart from the gourmet food. The chef was excellent from what I heard. The initial phone call was with Evoke was awesome. They were kind and helpful. When we arrived at the facility for the interview, nobody was aware we were coming yet we had a scheduled appointment.🙄. I then quickly learned that the people I had spoken to initially (and thought would be there to meet with us in person!) were based out of Florida, where corporate is located! Nobody ever mentioned that beforehand. Hilliard's Evoke staff barely even spoke to or looked at any of us during "intake". It was 2 hours of almost complete silence except for "sign here"/"sign there". It felt horrible leaving him there. I kept saying, "I think we made a mistake!" Oh yes, we certainly did! They refuse to tell you anything about cost up front no matter how many times you ask! Beware...its VERY EXPENSIVE if your insurance doesnt cover it . They quickly sent him a bill for $11,500.00 for the 3 WEEKS he was there. Seriously...!!!??? I got so many conflicting calls from several of the staff during his stay. Some of the staff were nice but others were highly unprofessional, had terrible communication skills, and were very rude (but are somehow are getting paid to be "therapists"). They should not be working in this field or with people! They kicked him out after 3 of the 4 weeks of his program and stated it was because he wasnt "talking enough" in the sessions; however, 90% of the notes from the sessions said he WAS in deed, participating and they also had very positive feedback about him. I had told the staff over and over that he just doesnt talk much and never has, so he was doing great to choose to be there and participate.🙄Besides he is a 20 year old male so what do u expect??!!! One of the staff had informed me over the phone that he hadn't complied with anything AT ALL nor was he going to ANY meetings. I said, "That's strange, because the director and other staff have stated the opposite- and that he just doesnt talk enough". She was very rude to me during the entire call although I stayed very calm and maintained a professional tone and attitude. I'm sure she is the one who lied to the director and other staff and got him kicked out. Strange thing is that she never DIRECTLY worked w my son. Not to mention, that the few meetings he didnt make it to was because he was VERY SICK in bed and was being seen and treated for an upper respirstory infection! He had been shot in the chest and head a few weeks prior to his admission to Evoke and because he was telling his story to another client about what had happened to him (after they asked about his noticeable 3" scabbed-over wound), she accused him of "bragging" about it! Wow! He survived being shot for no reason and that was her take on it. He was thankful to be alive! They tell you when you sign up that you can go to as many or as few meetings as you CHOOSE. They never said he would get kicked out if you miss a few meetings, if he didnt "talk enough", or if he was too sick to go. They refused to respond to records requests over and over again which should all have been released IN FULL to him when he asked in person before he left there. They gave him very little of the info to take with him when he was released. He then wrote a letter to request ALL OF THE records be sent but they refused to respond until the 4th time we reached out. THE RESPONSE: TEXTED me that he would have to send another request!! STILL DONT HAVE ALL THE RECORDS AND AT THIS POINT I DONT CARE BECAUSE IT HOLDS NO VALUE TO US. This place did more harm than good and only added more unnecessary stress and frustration.

So I take my daughter here to get help , they literally smile at you say what you want to hear then when I dropped my child off thinking she's gonna get help 😭 she's gonna be better 28days these people care..WELL please read your reviews because this place caused her to have PTSD. They were rude, they lock you down like your in jail , they told me she can have food 24/7 snacks and night 2 they raided her room took her snacks , they tell me put money on her account she can use for store things she was there 14days they never told her I sent money , and I've yet to get any of my money back , she ran out of a medication she was on so they took it from someone else personally belongings, she asked for 4or5 days to talk to someone to discharge her bc she was so uncomfortable she was wanting to go somewhere else they would keep telling her well give us time , I would call everyday asking for someone to call me back to check on her no ONE ever did till her BP was so bad 220/130 they finally clld the squad , they kept telling her if she left she couldn't take her belongings no phone no debt cards no meds nothing, but when they called the squad we told them I was bringing the police to get her stuff so they sent it with the squad, however a very important meds she needs 2times a day they refilled with her insurance but didn't send it with her so she can't get filled now for several days because they lost her meds they said it's Suboxone it's hundreds of dollars to buy so we can't buy it , she was giving other people's meds while there so she knows that's why they are keeping it, I've got in touch with attorney to get this place chkd, I'm just warning You if you love the person your putting in this place PLEASE choose somewhere else . This place needs shut down..