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Haven Behavioral Hospital of Albuquerque

5400 Gibson Blvd SE
Albuquerque, NM 87108
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Haven Behavioral Hospital of Albuquerque NM

About Haven Behavioral Hospital of Albuquerque

They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and intensive outpatient.

Specialty rehab programs at Haven Behavioral Hospital of Albuquerque include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Patients at Haven Behavioral Hospital of Albuquerque will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Haven Behavioral Hospital of Albuquerque has received accreditations from The Joint Commission.

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Latest Reviews

Madison Schwaner
3 months ago on Google
5
Haven has helped change my life and. The inpatient program is a safe environment that you can start feeling like yourself again in. But let me tell you about the PHP and the IOP . Havens Outpatient programs have saved my life and changed me completely, helping me learn everyday skills and have structure for my life which has giving it so much more meaning. They have amazing staff and an amazing medication Dr who will actually listen and get you where you need to be . I HIGHLY recommend the outpatient program after your stay or even if you don't need inpatient firstly. They have helped me in ways I thought could never happen and I'm not even hyping them right now .
Rubi Lovato
3 months ago on Google
1
Extremely disappointed with my stay at Haven. Facility offers only basic group activities like coloring, with no individual counseling or meaningful treatment. Staff removed necessary mobility aids, I fell several times because I wasn't allowed my walker, and the food was inedible. Spent days in bed with worsening depression. No medication adjustments provided despite this being a main reason for admission. Despite multiple requests, my social worker refused to visit. The patient advocate was completely unresponsive to both my calls and my daughter's attempts to reach them. This level of neglect and poor communication is unacceptable for a mental health facility. They strip you of your dignity along with everything else - treating mental health patients like we can't be trusted with basic human necessities. This facility breaks people down instead of building them up. Would not recommend for anyone seeking actual mental health treatment. Save yourself the trauma and seek help elsewhere.
Response from the owner1 month ago
Hi Rubi - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.
ZEN
3 months ago on Google
1
This is a hospital for homeless people. It is in the homeless hub. It is dirty and horrible.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive outpatient programs (IOP) provide robust support for clients who choose to remain in their own homes or who are reintegrating into their community following inpatient care. IOP treatment generally consists of a combination of individual, group, and family counseling, recovery-focused life skills training, and evidence-based holistic therapies. Many intensive outpatient rehabs also offer medication assisted treatment (MAT) for clients in alcohol and/or opioid recovery. Clients in IOP typically receive nine to 20 hours of treatment weekly.

Often known as "day treatment, a partial hospitalization program (PHP) offers short-term, intensive rehab during the day, allowing you to return home in the evening. PHP treatment is often part of a step-down service provided in the treatment of substance use disorders. PHP treatment provides structured programming that includes daily therapeutic services. Typically, PHP treatment sessions are 5 days a week for approximately 6-8 hours, offering intensive treatment during the day, allowing you to return home. The duration of PHP treatment varies based on your needs but averages 90 days.

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

When you participate in cognitive behavioral therapy in New Mexico you can expect to follow a structured four step process. This involves identifying life challenges, identifying inaccurate thinking about those challenges, changing those thought patterns to healthy ones, and changing the resulting behaviors.

Weekly dialectical behavior therapy (DBT) sessions involve one on one meetings with your therapist. Each session lasts about an hour. You'll work on identifying and accepting your emotions while also learning how to manage them. Additionally, weekly 90 minute group DBT sessions give you the opportunity to develop and practice coping skills.

Group therapy sessions in New Mexico are structured and led by professional therapists with experience in leading groups. This ensures that the group discussions are focused and productive and that therapeutic goals are consistently addressed during each session.

Individual therapy offers men and women a customized approach to explore the root causes of their substance use and develop healthy coping mechanisms. This improves the effectiveness of treatment and helps to foster long term sobriety. Sessions usually involve an in depth exploration of your life experiences, including harmful behaviors and thoughts that drive addictive behavior.

Motivational interviewing can help you resolve indecisive feelings and develop the confidence to make changes. It is a short term counseling method that offers empathy and practical support and is often used as part of drug and alcohol rehab in New Mexico.

The focus of trauma therapy is on healing the emotional wounds that happen after a traumatic experience. You may have witnessed the event or experienced it yourself. Your therapist will guide you through confronting those memories, which helps promote emotional regulation, resilience, and mental well being.

If you attend couples therapy in New Mexico, you can expect to work with the therapist and each other to identify emotions, explore your history, and learn new skills to help you better meet relationship challenges. These skills may include problem solving, conflict resolution, and anger management.

Therapists in New Mexico focus on creating a supportive network in family therapy sessions. This helps to support their loved one's recovery journey. By identifying dysfunctional patterns, your therapist can help you develop healthier ways of interacting with each other that significantly improve the overall treatment outcome.

Substance use disorders disrupt thinking and behavior patterns, which interferes with critical life skills. Drug rehab programs in New Mexico include life skills training to allow you to rebuild those skills. You'll relearn how to think, behave, and interact with others in healthy ways so you can successfully navigate daily life.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Kathleen Dostalik, JD, MBA

CEO

Dr. Ava Boswell, MD

Medical Director

Leslie Benavidez-Kau, MBA 

COO

Carly Brandenburg, RN

Director of Nursing

Jeremy Jaramillo, MSW

Executive Director of Outpatient Services and Utilization Review

Jeff Johnson, LPCC

Director of Social Services

Jeanette Rodgers, MBA

Director, Quality and Risk Patient Advocate

Vanessa Trujillo

HR Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

5400 Gibson Blvd SE
Albuquerque, NM 87108

Explore Other Centers Near Albuquerque

Reviews of Haven Behavioral Hospital of Albuquerque

2.81/5 (119 reviews)
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Google Reviews

2.8067226890756 (119 reviews)
jackrabbit
3 weeks ago
4

Honestly? I didn't have a horrible experience here. Unlike Central Desert, they were actually able to wash your clothes and give them back within a day, and gave you the correct clothes. I hate Central Desert. It was a pretty calm environment, safe, relatively clean, the patients seemed chill enough. Bed wasn't uncomfortable. The staff was nice, some nicer than others, it sort of felt like they were overworked. I have epilepsy and some nurses took their sweet time giving me their meds, which irked me. Again unlike Central, they had about 3 cell phones on which you could call anyone you liked, and there wasn't a strict time limit as long as there wasn't someone waiting to use the phone. The meals were like hospital food. Visitation was every day for one hour which was great!! (Again, unlike Central Desert, where visitation was one day a week for 15 minutes, what a joke.) So, if you're going through a crisis and need to be stabilized like I was, Haven is probably your best bet in ABQ. They unfortunately didn't have an outdoor area and it was a lil smaller than Central.

Rusty Shackleford
1 month ago
1

I have no idea how they think anything in their facility helps anyone. They tie how long you stay there to whether or not you allow yourself to get drugged and how much time you spend out in the commons areas, watching Here Comes the Boom for a third time that week next to someone shadowboxing. You get absolutely no privacy, they keep your door cracked open and someone checks on you every 15 minutes. If they feel the need to watch us so closely, a camera in the room would be unnerving but at least you wouldn't get woken up in the middle of the night. You get no privacy, there's almost nothing to do, and the therapy offerings are pitiful. There are voluntary outpatient programs in Albuquerque that have 15 hours of actual therapy a week. This place? One hour of group therapy a day and everything else is coloring, yoga, dancing and other nonsense. There was only one staff member I liked there who I felt treated me as a person. Everyone else either had to run everything they said through a PR filter or could barely speak English to begin with! So you barely get any time to talk to anyone about how you're feeling. The most you get a lot of the time is someone going down a list, asking you to rate complex emotions on a scale of 1 to 5. It's clear this place only exists to prevent people from hurting themselves or others and nothing else. Sure they set you up with an appointment for outside help, but a lot can happen between your release and whatever appointment you had. Barely any time spent here will go towards tackling root issues or getting people actual help. At best it has the chance of preventing people from commiting atrocities. At worst it gives you PTSD and makes you want to hurt yourself more after the fact. My involuntary stay here has completely changed my life for the worst and I'm only able to get through it by busting my ass, trying to get things back on track. I can't imagine how lost someone might be if they didn't have the resources I do, and it seems like many of the people in there unfortunately don't.

Response from the owner
Hi Rusty - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.
Sarah Snoww
1 month ago
1

I was so happy for my son to finally be admitted and get treatment. This place isn’t providing treatment. They’re doing group meetings which has been kind of helpful but besides that my son is bored with nothing to do. They just keep giving him meds and he doesn’t want them. They may be threatening with “are you refusing treatment?” if he says he doesn’t like the meds. I’ve tried for days to speak to someone about his plan but people are so rude and there’s communication barriers because some of their accents are so heavy. I feel like I’m being ignored, he’s being neglected. It’s like a prison. It’s really about the establishment profiting off of our most vulnerable people, not treatment.

Response from the owner
Hi Sarah - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.
Nick M.
1 month ago
1

DO NOT SEND YOUR LOVED ONES HERE. This place is NOT a treatment facility. It is a detainment facility that is run similar to a prison. If someone needs to detox under supervision, then this place might be acceptable, but all of the stuff on their website about custom, compassionate treatment plans is a complete lie. There is no treatment. There is no therapy. Detainees are left on their own to color, watch tv, wander the halls, and stare at the walls. The provider and the social worker spend only a few minutes a week with their prisoners. This is no where near enough time to understand complex mental health conditions. They believe in drugging people until they can't feel anything, rather than helping them and empowering them with the tools they need to manage their conditions. They claim people can leave whenever they want, but when someone asks to leave they threaten them with court proceedings and a week long detainment, something that violates NM law unless they pursued that originally. Then, when they tell their prisoners they can't leave, they will start asking them for payment while still trapped in the facility. This place does far more harm than good. For people actually seeking mental health treatment, this place destroys their faith in the system. Do not believe anything this facility tells you about their services. If a hospital is going to send your loved one here, do yourself a favor and ask for another option. Update: Now they have the audacity to call and demand payment before my insurance has even finished processing the claim. No follow up to see how their "patient" is doing, no bill, just verbal demands for money. This place is disgusting.

Response from the owner
Hi Nick - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.
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