Haven Behavioral Hospital of Albuquerque

5400 Gibson Blvd SE Albuquerque, NM 87108

About Haven Behavioral Hospital of Albuquerque

They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and intensive outpatient.

Specialty rehab programs at Haven Behavioral Hospital of Albuquerque include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Patients at Haven Behavioral Hospital of Albuquerque will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers and the private rooms that give personal space for reflection and undisturbed rest during treatment.

Haven Behavioral Hospital of Albuquerque has received accreditations from The Joint Commission.

Latest Reviews

Jody Davis

2 months ago on Google

This place will lock you up for no reason them bill your insurances for a bunch of fake claims. They are liars and frauds. They just want to collect as much money as possible and lie and say you see a doctor everyday! Pick a better place.

Response from the owner1 month ago

Hi Jody - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.

TJ Pugna

3 months ago on Google

Please avoid this location entirely. I was admitted on a Tuesday and I have no clue when I m going to leave. My social worker said I would know by at least Friday. It s about to be Sunday. It also took them two days to get my cleaning! Wrong they took it and lowkey lost it for three days. I just got it back today and I m missing about 75% of my items. When I expressed my concerns to at least 3 nurses until I said this is the only pair I have. I also had a head injury and waitedtwo hours until they got you to an ER.,The food is so bad & the night crew can be harsh at times. Please if there is other options look first. I hope I can get my stuff back :(

Response from the owner1 month ago

Hi TJ - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4508. Thank you.

P. Garcia

3 months ago on Google

Patients can walk out of the facility through emergency exit doors, and staff do not realize they re gone (15-min checks obviously aren t happening). Then staff didn t notify anyone! Staff, including the CEO, will not communicate with family to get answers or help. Don t send your loved one here. Don t send your loved one here. RN Allison lied and didn t fulfill her duties as the Charge Nurse. Janette, Risk Director stopped answering emails and calls when she said she would follow up. Now the family has had no contact with the patient going on 4 nights, that was suppose to be there on a HOLD! Bad business.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.6 / 10

Gallery

Haven Behavioral Hospital of Albuquerque NM

The facilities at Haven Behavioral Hospital of Albuquerque in Albuquerque, NM 1

The facilities at Haven Behavioral Hospital of Albuquerque in Albuquerque, NM 2

The facilities at Haven Behavioral Hospital of Albuquerque in Albuquerque, NM 3

The facilities at Haven Behavioral Hospital of Albuquerque in Albuquerque, NM 4

The facilities at Haven Behavioral Hospital of Albuquerque in Albuquerque, NM 5

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive Outpatient

Intensive outpatient programs (IOP) provide robust support for clients who choose to remain in their own homes or who are reintegrating into their community following inpatient care. IOP treatment generally consists of a combination of individual, group, and family counseling, recovery-focused life skills training, and evidence-based holistic therapies. Many intensive outpatient rehabs also offer medication assisted treatment (MAT) for clients in alcohol and/or opioid recovery. Clients in IOP typically receive nine to 20 hours of treatment weekly.

Partial Hospitalization Program

Often known as "day treatment, a partial hospitalization program (PHP) offers short-term, intensive rehab during the day, allowing you to return home in the evening. PHP treatment is often part of a step-down service provided in the treatment of substance use disorders. PHP treatment provides structured programming that includes daily therapeutic services. Typically, PHP treatment sessions are 5 days a week for approximately 6-8 hours, offering intensive treatment during the day, allowing you to return home. The duration of PHP treatment varies based on your needs but averages 90 days.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

When you participate in cognitive behavioral therapy in New Mexico you can expect to follow a structured four step process. This involves identifying life challenges, identifying inaccurate thinking about those challenges, changing those thought patterns to healthy ones, and changing the resulting behaviors.

Weekly dialectical behavior therapy (DBT) sessions involve one on one meetings with your therapist. Each session lasts about an hour. You'll work on identifying and accepting your emotions while also learning how to manage them. Additionally, weekly 90 minute group DBT sessions give you the opportunity to develop and practice coping skills.

Group therapy sessions in New Mexico are structured and led by professional therapists with experience in leading groups. This ensures that the group discussions are focused and productive and that therapeutic goals are consistently addressed during each session.

Individual therapy offers men and women a customized approach to explore the root causes of their substance use and develop healthy coping mechanisms. This improves the effectiveness of treatment and helps to foster long term sobriety. Sessions usually involve an in depth exploration of your life experiences, including harmful behaviors and thoughts that drive addictive behavior.

Motivational interviewing can help you resolve indecisive feelings and develop the confidence to make changes. It is a short term counseling method that offers empathy and practical support and is often used as part of drug and alcohol rehab in New Mexico.

The focus of trauma therapy is on healing the emotional wounds that happen after a traumatic experience. You may have witnessed the event or experienced it yourself. Your therapist will guide you through confronting those memories, which helps promote emotional regulation, resilience, and mental well being.

If you attend couples therapy in New Mexico, you can expect to work with the therapist and each other to identify emotions, explore your history, and learn new skills to help you better meet relationship challenges. These skills may include problem solving, conflict resolution, and anger management.

Therapists in New Mexico focus on creating a supportive network in family therapy sessions. This helps to support their loved one's recovery journey. By identifying dysfunctional patterns, your therapist can help you develop healthier ways of interacting with each other that significantly improve the overall treatment outcome.

Substance use disorders disrupt thinking and behavior patterns, which interferes with critical life skills. Drug rehab programs in New Mexico include life skills training to allow you to rebuild those skills. You'll relearn how to think, behave, and interact with others in healthy ways so you can successfully navigate daily life.

Amenities

Residential Setting
Private Rooms

Staff & Accreditations

Staff

Kathleen Dostalik, JD, MBA

CEO

Dr. Ava Boswell, MD

Medical Director

Leslie Benavidez-Kau, MBA 

COO

Carly Brandenburg, RN

Director of Nursing

Jeremy Jaramillo, MSW

Executive Director of Outpatient Services and Utilization Review

Jeff Johnson, LPCC

Director of Social Services

Jeanette Rodgers, MBA

Director, Quality and Risk Patient Advocate

Vanessa Trujillo

HR Director

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(505) 254-4500

Website

5400 Gibson Blvd SE
Albuquerque, NM 87108

Get Help Now - 505-644-0154

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Reviews of Haven Behavioral Hospital of Albuquerque

2.7/5 (100 reviews)

Google Reviews

2.7 (100 reviews)

Sevin Martin

1 month ago

Absolutely horrible. They neglect basic care, including the reason for the hospital which is mental care. There's no real therapy happening besides 1 on 1 for 5-10 minutes, the rest of the day Is spent coloring, listening to music, and wondering the halls. They refuse to make room arrangements if you feel unsafe with your roommate, along with refusing to remove somebody who is actively making people uncomfortable. From refusing medical care to having absolute no concern for any patients well-being they are terrible. Specifically night shift.

Response from the ownerInvalid relative date format:

Hi Sevin - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.

2 months ago

3 months ago

Please avoid this location entirely. I was admitted on a Tuesday and I have no clue when I’m going to leave. My social worker said I would know by at least Friday. It’s about to be Sunday. It also took them two days to get my cleaning! Wrong… they took it and lowkey lost it for three days. I just got it back today and I’m missing about 75% of my items. When I expressed my concerns to at least 3 nurses until I said this is the only pair I have. I also had a head injury and waited two hours until they got you to an ER., The food is so bad & the night crew can be harsh at times. Please if there is other options look first. I hope I can get my stuff back :(

Hi TJ - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4508. Thank you.

Patients can walk out of the facility through emergency exit doors, and staff do not realize they’re gone (15-min checks obviously aren’t happening). Then staff didn’t notify anyone! Staff, including the CEO, will not communicate with family to get answers or help. Don’t send your loved one here. Don’t send your loved one here. RN Allison lied and didn’t fulfill her duties as the Charge Nurse. Janette, Risk Director stopped answering emails and calls when she said she would follow up. Now the family has had no contact with the patient going on 4 nights, that was suppose to be there on a HOLD! Bad business.

Silent Girl

I would never again stay in a place that is there to help you that allowed patients in with there drugs on them . When people are there to get better . Staff member admitting to being affiliated with a gang. Most of the staff were very friendly while others were sketchy. I couldn't wait to leave that place. For the staff that were there for general caring concern I was very appreciative.

Hi Duran - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at (505)-254-4502. Thank you.

Xela Sareul

Thanks Haven and Crystal for making the intake process such a positive experience instead of a negative one. Love the staff and the facility. Very warm and inviting environment.

Alice

4 months ago

Went here for SI due to a social worker's suggestion. They were good initially but it's a mixed bag of who you'll be with for other patients that may cause distress (one guy would yell expletives at 3am or play the same song over and over again at full volume yet no personnel would do anything) Another was known for being a creep preying on women and would say gross comments yet personnel tolerated him, most I could do was get moved to the other section which is fair I suppose but I felt traumatized which another girl shared so I feel they should have a policy on number of complaints with predatory men instead of merely moving us after we've been subjected to it (I now have avoidance behavior that I didn't have before) You couldn't close your door to have some peace from these loud individuals and even if you were allowed, different personnel would open it due to not hearing the granted permission. Nights are cold too, don't be afraid to ask for a second blanket, I'm just lucky I had a nice jacket Service provided in terms of food and laundry is awful, some of my thicker clothes were still damp and for a pot-pie meal, the bottom was doughy. You were once allowed to select a variety of snacks from a container but some will deny you that, asking what you want to which you'll be clueless unless you know what they have. I was supposed to have a discharge plan where they'll let my doctor + insurance know what I'll need in terms of medication like antidepressants yet I was only allowed a 30-day supply. It forced me to quit cold-turkey due to running out which can be a critical mistake for someone like me due to withdrawal so at least they should tell patients the plan for tapering off safely. It felt like they just rinsed their hands of me once I left so don't count on their discharge plan. In a way I'm glad to know I should seek help from other facilities for that reason When I did leave, they forgot to give back my medication I came in with, I had to call for it back and it's a good thing I didn't leave town by then since I lived quite a few hours away. They flew me in but you're on your own in getting back (I'm just glad I had family to pick me up) So for a first experience, I don't think I'd go there again. I'd even advise other ppl who struggle with SI to seek a different facility, you may come out more disappointed with them failing you afterwards on the discharge plan and have a fear of seeking help due to this experience. If you're thinking about suggesting this for daughters or sons, this may leave your child worse off, the company probably won't like this review for that reason and may reply back "sorry about your experience" but I'm just speaking the truth of it

Thank you for taking the time to share your experience. We are truly sorry to hear that your stay with us did not meet your expectations and that you encountered distressing situations while in our care. Ensuring a safe and supportive environment for all our patients is a top priority, and we take concerns about safety, patient well-being, and discharge planning very seriously. We regret that you felt unsupported during your stay and that the discharge process did not fully meet your needs. We strive to provide thorough aftercare planning, and we appreciate you bringing this to our attention so we can work on improving communication and follow-up care. Regarding your concerns about patient interactions and staff responsiveness, we recognize the importance of creating a healing environment and will review our policies to see where improvements can be made. Your feedback helps us better train and equip our team to address these challenges more effectively. If you would be open to discussing your experience further, we would appreciate the opportunity to hear more and see how we can address your concerns directly. We welcome you to contact our patient advocate at 505-254-4508. Your voice matters, and we are committed to providing better experiences for all who seek care with us. Again, we appreciate your honest feedback and wish you the best in your continued healing journey.

gary stout

I couldn't have chosen a better place to be in my time of hardship. The nurses were great the techs awesome. I made a lot of really hopefully to be long-term friends. Three one I will most remember is one nurse tech in the night crew that really stood out with her beautiful red hair,, amazing smile and the most cheerful personality. She made me feel like a really good friend the whole time I was there. I believe her name was Shania. I'm honestly embarrassed I'm not for sure I was distracted her herself. But she made me feel like a friend from the time I got there I never ever forgot my name. But all in all I couldn't have picked a better place. thank you so much!!!!

We are glad you had a good experience and hope you continue to do well!

Des S

5 months ago

I am very grateful for Haven. I went there when I needed to check out and take a break from life. Sometimes life can become overwhelming and one needs time away from home to get centered and reevaluate life choices. The staff was amazing, the environment was clean and comfortable and I had the space I needed to rest and learn new coping skills.Thank you to all of the staff for your hard work and patience. You are appreciated 👍

We are so glad you had a good experience!

Wayne Yevoli

6 months ago

Priceless. Best decision I ever made!

Jeff Kelly

7 months ago

I was there about 5 days, some of the staff are amazingly cool people and are fun.

We are glad you had a good experience with our staff and hope you are doing well.

Brandon Wood

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