Maple Heights Behavioral Health & Addiction Treatment

First of all, I worked for and retired with the DOJ Federal Bureau of Prisons and this place is nothing more than a PRISON that hides as a freakin hospital. Secondly, you need permission to go and out of the building. I volunteered to visit this place and they wanted me to leave my personal belongings in a clear plastic box and they wanted to wan me down with a metal detector. Third, their bathrooms look and function just like a PRISON. Forth, across the street is a mom and pop security company that’s taking advantage weak and innocent citizens. DO NOT TRUST these HOSPITALS they are not here for our best interest. They DO NOT CURE ANYTHING the only treat for the benefit for making more and more money.

They claim to be in the business of helping ppl but refused to take my son in a genuine physciatric emergency just bc he doesn't have insurance. Greedy people. Guess they'll only help you if you're rich enough or poor enough for insurance. Screw us middle incomes we dont matter right?

This place refused to give my mother any of her phone calls. They took her to the hospital on a Sunday morning and I called Sunday afternoon and talked with Brooke, who reassured me, my mother was up and running around when my mother was taken to the hospital at 8 o'clock in the morning and none of her family was informed. You call you get nowhere. There are patient right advocates or not for the patients, if they were, they wouldn't send letters to cover their butt again.I've never met more ruder staff during my mother's intake, which took 5 hours. We weren't given any visitation, information or call information. Every time we called the floor I got an answering machine. So did my sisters, we were never allowed to talk with my mother, and she was on a geriatric floor my mother stated to us why she was in the hospital. If she didn't wake up, they wouldn't wake her up. And she'd miss her meals. Tried reaching out to the administration fell on deaf ears. So I contacted corporate, which i'm going to do again because they're patient rights advocate.Kayla, does that mean some kind of bogus letter covering their butts. This letter is gonna fall on deaf ears. I'm going to move heaven and Earth. To make sure the people in this facility, our heard and their rights are abided by while I was there. A gentleman was waiting patiently to visit with his son and because of the staffing problem. That this facility has they cut into his visitation time. One would have thought they would have made it app, but no, they got the gentleman. All upset and again. It's his son in this facility. They have no empathy, no caring, I was spoken to you by staff rudely Dropping my mother's belongings off let's talk to you rudely, and they didn't even check-in my mother's stuff with me. So again, that shows me it's a janky facility. That doesn't follow protocol. Most facilities have somebody there when you're checking in their belongings. So you know what's on the list and nothing gets stolen. But this place because of the staffing problem, they're just rude and make it out to be AU. Problem, when it's their problem again, I thought it was a nice facility until my mother got out of there. So if you want somewhere that, if your loved one isn't a medical emergency. And you don't want them to get ahold of you. Take them to Maple Heights, because their staff is uncaring unprofessional, even the professional higher-ups can't do their job. I will say this till the cows come home. The administration, there it's disgusting. And when you're putting your loved one in someone else's care. One would think they would reach back out to you instead of send a letter full of lies i wouldn't put my dog in this place!!!