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Monte Nido

111-117 West 72nd Street New York City, NY 10023
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About Monte Nido

Monte Nido, located in New York City, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at Monte Nido include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Monte Nido has received accreditations from The Joint Commission.

Latest Reviews

Leah K
4 years ago on Google
1
This place seemed alright at first. After the first day or so, my therapist Zoe decided to meet with me and have the clinical director, Kelsey, in on the Zoom meeting. This was not brought to my attention prior to the session which was annoying. I like to know who will be in on my individual sessions. I told them both that I was afraid I would be kicked out of the program if I needed a higher level of care and I can still hear Kelsey saying "we don't do that here"Not even two weeks later, we're all having lunch and at the end, I am put into a breakout room with my therapist Zoe and the director Kelsey. They ask me over and over if I know why I'm here. I told them to just tell me what's going on. First, there was a situation at the residential center I was at in Irvington, NY where I was being falsely accused. Then they told me they were discharging me THAT DAY, with TWO HOURS left in the day and said there was a bed for me at the Glen Cove location for residential treatment.This was completely out of the blue. I even had a session with Zoe the morning before and it was trauma-related. This woman did TRAUMA WORK with me KNOWING I was going to be discharged the NEXT DAY. Not to mention the fact that I had been tested for COVID earlier in the week and had not gotten back my results yet. They wanted me to go to a residential treatment facility KNOWING that I had COVID symptoms and was awaiting results.I couldn't just go back to residential treatment. I had to return to work. I was the only one earning income in my family. I didn't have a choice. I ended up losing my job due to COVID a few days after all of this. I have a few weeks left with my insurance. They KNEW all of this. They KNEW I had to go back to work. They KNEW my short term disability benefits were running out and I that I needed to get paid again. They KNEW all of this and still treated me this way.This has been such an awful experience. I, as well as the other therapists I have consulted in this matter, am appalled at how unprofessional the treatment is. How do you just drop someone who needs help? Further, how do you do it completely out of nowhere? This is how you help people? Unfortunately, I am not alone in being poorly treated. Stay away, there are other places that actually care about their clients.
Response from the owner3 years ago
Thank you for your feedback. Our clients are our top priority. We hope to provide resolution to whatever challenge you experienced and invite you to email or call us directly to discuss further.
joelle levine
4 years ago on Google
1
Was ok in the begging. Then rules that they supposedly put into place were never reinforced at all. They say that you are not supposed to be drinking out of cups that are not clear but other clients as well as staff were and they seemed to only target me. The director, Kelsey, and my therapist Lauren were not understanding or empathetic towards me at all. They said many things without thinking when I mentioned in the very beginning of treatment that I would be having a full time job and working. They constantly asked me in a blunt, non nurturing matter to switch my shifts when I asked for many extensions at work. I couldn t switch in the snap of a finger. When I tried to compromise with them to allow me to drive to work during the break- mind you this is a virtual program and my store is 10 minutes away- they wouldn t let me. They never apologized for making me feel targeted rather than supported by staff. Being targeted is a big trigger in my eating disorder. Also if I ever came late due to uncontrolled circumstances I would get pulled into a breakout room and be scolded meanwhile they are allowed to come 5, 10, even 40 minutes late to sessions and also I would be subject to a fee of 200 dollars which I don t have laying around for multiple payments, I mean they should have things put into place if these rules are supposedly enforced. But apparently not. As for the coffee- I explained I get really bad headaches and coffee kills the headache- I was supposed to get approval from the NP and the director, Kelsey, was supposed to tell her about that. She never did. She never responds to emails either and she just non chalantly replies oh I forgot or I don t read emails after a certain time. So unprofessional and rude in terms of being a director.Also another therapist started targeting me about drinking out of a mug in the zoom chat and I explained I felt targeted in the chat. I was frustrated and tried to imply that by responding back and she explained that I should be discussing this in individual rather than group- when she start in the first place. If they want rules they should be inflicted on everyone. Despite me telling staff 3 days ahead of time about an emergency broiler repair, surprise they didn t listen and wanted me to violate other people s privacy and Wanted me to have the repair man listen to the zoom session and because I didn t do that I was discharged from the program because I missed a session that I was supposed to have that I didn t even know about. They gave me a contract and it say I can only have 2 abscenses I did have 2 the contract said nothing about missing individual sessions. So unprofessional, so privillagedAlso left a message about these issues to the regional director and I never got a call back. Will be making calls to my insurance to request charge backs what a waste of time, so much for going to a place where u are supposed to be validated and understood - they also just kicked me out with no after plan too11-1-20- Edit after response from Monte nido:Why would I attempt to contact you if you had multiple chances to respond and never did and now because of a public review you wanna make it seem like you care. You know who I am and you can actually return one of my phone calls or emails.
Response from the owner3 years ago
Thank you for taking the time to outline your concerns with the virtual programming from our Manhattan location. We re sorry to hear that you felt targeted and that the program felt unprofessional to you. We hope to provide resolution to whatever challenge you experienced and invite you to email or call us directly to discuss further.
Gunderson C
4 years ago on Google
5
My primary therapist, Lauren H, hands down made the difference for me. I would recommend this program to anyone that needed treatment. The environment, the staff, and the clients are all pro-recovery. The groups and assignments that are given to us are truly helpful towards recovery and looking at what's behind the eating disorder.
Response from the owner3 years ago
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Co-occurring presentations such as substance abuse and trauma reactions like PTSD, share common causal and maintaining factors with eating disorders that influence treatment and recovery. At Monte Nido, they believe thoroughly assessing and treating co-occurring issues will substantially improve the chances of becoming fully and sustainably recovered. This programming focuses on stabilizing eating disorder, substance use and PTSD symptomatology; reducing urges, enhancing motivation, developing alternative coping capacities and changing the way clients think about themselves and their world. The treatment includes CBT, DBT, CPT (Cognitive Processing Therapy) and more. This program also specializes in co-occurring issues such as substance abuse, depression, isolation, OCD and anxiety.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. Family therapy includes individual family sessions and multi-family groups.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Cassie McLean, MPA

CEO

Jason Schulz

CFO

Giulia Peterlongo, MBA

COO

Molly Perlman, MD, MPH, CEDS-C

Chief Medical Officer

Anthony Modano

Chief Marketing Officer

Britni Swayzee, RN, RWR

Director of Nursing

Paula Vass, MSW, LICSW, MBA, CEDS

Senior VP of Operations

Suki Conrad, MD, CEDS-C

VP of Psychiatry

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 228-1253
Building icon

111-117 West 72nd Street
New York NY, 10023

Rehab in Cities Near New York City

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Reviews of Monte Nido

3.7/5 (9 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.7 (9 reviews)
Ramona Fiordaliza Nunez
3 years ago
5

Leah K
4 years ago
1

This place seemed alright at first. After the first day or so, my therapist Zoe decided to meet with me and have the clinical director, Kelsey, in on the Zoom meeting. This was not brought to my attention prior to the session which was annoying. I like to know who will be in on my individual sessions. I told them both that I was afraid I would be kicked out of the program if I needed a higher level of care and I can still hear Kelsey saying "we don't do that here" Not even two weeks later, we're all having lunch and at the end, I am put into a breakout room with my therapist Zoe and the director Kelsey. They ask me over and over if I know why I'm here. I told them to just tell me what's going on. First, there was a situation at the residential center I was at in Irvington, NY where I was being falsely accused. Then they told me they were discharging me THAT DAY, with TWO HOURS left in the day and said there was a bed for me at the Glen Cove location for residential treatment. This was completely out of the blue. I even had a session with Zoe the morning before and it was trauma-related. This woman did TRAUMA WORK with me KNOWING I was going to be discharged the NEXT DAY. Not to mention the fact that I had been tested for COVID earlier in the week and had not gotten back my results yet. They wanted me to go to a residential treatment facility KNOWING that I had COVID symptoms and was awaiting results. I couldn't just go back to residential treatment. I had to return to work. I was the only one earning income in my family. I didn't have a choice. I ended up losing my job due to COVID a few days after all of this. I have a few weeks left with my insurance. They KNEW all of this. They KNEW I had to go back to work. They KNEW my short term disability benefits were running out and I that I needed to get paid again. They KNEW all of this and still treated me this way. This has been such an awful experience. I, as well as the other therapists I have consulted in this matter, am appalled at how unprofessional the treatment is. How do you just drop someone who needs help? Further, how do you do it completely out of nowhere? This is how you help people? Unfortunately, I am not alone in being poorly treated. Stay away, there are other places that actually care about their clients.

Response from the ownerInvalid relative date format:
Thank you for your feedback. Our clients are our top priority. We hope to provide resolution to whatever challenge you experienced and invite you to email or call us directly to discuss further.
joelle levine
4 years ago
1

Was ok in the begging. Then rules that they supposedly put into place were never reinforced at all. They say that you are not supposed to be drinking out of cups that are not clear but other clients as well as staff were and they seemed to only target me. The director, Kelsey, and my therapist Lauren were not understanding or empathetic towards me at all. They said many things without thinking when I mentioned in the very beginning of treatment that I would be having a full time job and working. They constantly asked me in a blunt, non nurturing matter to switch my shifts when I asked for many extensions at work. I couldn’t switch in the snap of a finger. When I tried to compromise with them to allow me to drive to work during the break- mind you this is a virtual program and my store is 10 minutes away- they wouldn’t let me. They never apologized for making me feel targeted rather than supported by staff. Being targeted is a big trigger in my eating disorder. Also if I ever came late due to uncontrolled circumstances I would get pulled into a breakout room and be scolded meanwhile they are allowed to come 5, 10, even 40 minutes late to sessions and also I would be subject to a fee of 200 dollars which I don’t have laying around for multiple payments, I mean they should have things put into place if these rules are supposedly enforced. But apparently not. As for the coffee- I explained I get really bad headaches and coffee kills the headache- I was supposed to get approval from the NP and the director, Kelsey, was supposed to tell her about that. She never did. She never responds to emails either and she just non chalantly replies oh I forgot or I don’t read emails after a certain time. So unprofessional and rude in terms of being a director. Also another therapist started targeting me about drinking out of a mug in the zoom chat and I explained I felt targeted in the chat. I was frustrated and tried to imply that by responding back and she explained that I should be discussing this in individual rather than group- when she start in the first place. If they want rules they should be inflicted on everyone. Despite me telling staff 3 days ahead of time about an emergency broiler repair, surprise they didn’t listen and wanted me to violate other people’s privacy and Wanted me to have the repair man listen to the zoom session and because I didn’t do that I was discharged from the program because I missed a session that I was supposed to have that I didn’t even know about. They gave me a contract and it say I can only have 2 abscenses I did have 2 the contract said nothing about missing individual sessions. So unprofessional, so privillaged Also left a message about these issues to the regional director and I never got a call back. Will be making calls to my insurance to request charge backs what a waste of time, so much for going to a place where u are supposed to be validated and understood - they also just kicked me out with no after plan too 11-1-20- Edit after response from Monte nido: Why would I attempt to contact you if you had multiple chances to respond and never did and now because of a public review you wanna make it seem like you care. You know who I am and you can actually return one of my phone calls or emails.

Response from the ownerInvalid relative date format:
Thank you for taking the time to outline your concerns with the virtual programming from our Manhattan location. We<br>re sorry to hear that you felt targeted and that the program felt unprofessional to you. We hope to provide resolution to whatever challenge you experienced and invite you to email or call us directly to discuss further.
Gunderson C
4 years ago
5

My primary therapist, Lauren H, hands down made the difference for me. I would recommend this program to anyone that needed treatment. The environment, the staff, and the clients are all pro-recovery. The groups and assignments that are given to us are truly helpful towards recovery and looking at what's behind the eating disorder.

Response from the ownerInvalid relative date format:
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We’re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Stanislav Lisunov
4 years ago
5

My 1:1s with my therapist and the friendships I made with other clients when in-person made a huge difference in recovering. The staff were knowledgable and always made me feel safe. Absolutely recommend.

Response from the ownerInvalid relative date format:
Thank you for sharing! At Monte Nido our clinicians, many recovered themselves, combine clinical wisdom, evidence-based protocols and mindfulness practices, resulting in state-of-the-art care for mind, body and soul. We’re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Fay M
4 years ago
5

I loved the group sessions where we were on the phone with family. It was impactful to hear how the ED affected not only my family but other families as well. I really think this place helps a lot with coping skills and relapse prevention.

Response from the ownerInvalid relative date format:
Thank you! We love to keep our clients' families involved in treatment. We're so glad you reached out with your positive experience.
Allyson C
4 years ago
5

I would recommend this program. The RCs were helpful and facilitated meaningful relationships with my fellow clients.

Response from the ownerInvalid relative date format:
Thank you for sharing! At Monte Nido our staff is our pride. We’re happy to hear your experience has been positive and look forward to continuing to support you on the path to full recovery.
Nicole M
5 years ago
1

Unfortunately it's not like other MN experiences the staff doesn't really stick to MN philosophy Laurel Hill though wow they saved me!!!

Response from the ownerInvalid relative date format:
We’re sorry to hear your experience was less than positive, but we are glad to hear you had a positive experience at another one of our locations. We hope to provide resolution to whatever challenge you experienced and invite you to email or call us directly to discuss further. We appreciate you taking the time to provide feedback and look forward to speaking with you.
Lauren Carey
6 years ago
5

Response from the ownerInvalid relative date format:
Thank you for the review! We are happy to hear your experience with Monte Nido Eating Disorder Center of Manhattan was positive.
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