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Pathways of Helio Health Inpatient Rehabilitation Center

1850 Brighton Henrietta Town Line Rd
Rochester, NY 14623
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Rochester Inpatient Detoxification NY 14607

About Pathways of Helio Health Inpatient Rehabilitation Center

This facility offers inpatient medical detox services for adults with substance use disorders.

This withdrawal and stabilization program lasts between three and five days based on the needs of each individual. This program has 24-hour medical monitoring for individuals with mild to moderate withdrawal symptoms in a structured setting. Treatment includes individual and group counseling, crisis support, bed rest, medical care, and connecting to peer support in the community. Medication management and discharge planning are also a part of this short-term treatment program.

Helio Health works with a variety of insurance plans including Aetna, BCBSWNY, Beacon, CDPHP, Cigna, Excellus, Fidelis, Indian Health Services, Lifetime Benefit Solutions, and Molina. Verify your coverage and out-of-network benefits directly with your provider.

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Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Miakayla Leaverson, BS

Latest Reviews

T Painter
1 month ago on Google
1
Getting taken in through the admission process had to of been the worst between here, Binghamton, and Syracuse. And the fact I was able to sign myself out, while still going through obvious withdrawals, without them even having a counselor try to speak to me was absurd. Maybe they already had my bed filled, which to me, seems like its only a business to them. Not there to help the sick, who really needs it. Just how many beds can we fill at $1,000 day. Absolutely no communication between any of the employees working there. What is ok one day, is absolutely not ok the day. Do better Rochester Helio!!! I'll die from seizures in my own bed before ever wanting to go back here. If you have the means to, go to Binghamton
Response from the owner1 month ago
Helio Health values your feedback. We strive to provide quality care and access to services. Please contact our compliance hotline at 844-777-4728 to provide further information.
Vikki Kusz
3 months ago on Google
2
I am writing this review on trying to get a job there. I have applied 5 different jobs in the past six months. And the last job was a per diem job transporting people, which i'm very qualified for i've been driving for thirty five years, and then in the medical field for thirty one. and I was told I didn't qualify for the job it's very funny. That there are so many companies looking for employees but will not hire somebody. I guess for 2 reasons either.I'm too old for them or because i'm white. It's very sad period and then to read the. Reviews, the people have posted on this place. At least the old reviews from 3 to 5 years ago and saying the staff is nice or anything which is everybody's opinion period but when you have somebody who's very good with people and you refuse to hire them. I think or at least interview. I should say. Then there is definitely something wrong.
john stewart
4 months ago on Google
5
Did you good work? I think they should have food machines/ Drink s
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Pathways of Helio Health Inpatient Rehabilitation Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).

Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Family therapy helps individual members of the family unit navigate the complexities of addiction. Therapists provide you with the tools you need to improve communication skills and conflict resolution. When families work together, they can support their loved one's recovery and help to restore balance and harmony within the household.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff & Accreditations

Staff

Kathleen Gaffney Babb

President & CEO

Lisa Mancini

Executive VP & COO

Ross Sullivan, DR

Executive Medical Director

Katie Weldon

Chief Clinical Officer

Kira Vasquez

Chief Compliance Officer

Jeffrey Justice

CFO

Colette Thompson

Chief Human Resource Officer

Corey Zeigler

CIO

Florence Dukes

CMO

Erica Rubiconti

Chief of Staff

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Building icon

1850 Brighton Henrietta Town Line Rd
Rochester, NY 14623

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Reviews of Pathways of Helio Health Inpatient Rehabilitation Center

3.12/5 (49 reviews)
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Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1224489795918 (49 reviews)
Jasmine Alers
2 weeks ago
1

ABUSIVE!!!!!! If I could score it 0 I would, my brother went there and they blackmailed him and didn't give him the rIght dosage of medication. His medication is critical, he was pain and withdrawing and they didn't care one bit. Unprofessional would be an Understatement, they were cruel and these places should be shut down!!!! Please do not send anyone of your family members there!

T Painter
1 month ago
1

Getting taken in through the admission process had to of been the worst between here, Binghamton, and Syracuse. And the fact I was able to sign myself out, while still going through obvious withdrawals, without them even having a counselor try to speak to me was absurd. Maybe they already had my bed filled, which to me, seems like its only a business to them. Not there to help the sick, who really needs it. Just how many beds can we fill at $1,000 day. Absolutely no communication between any of the employees working there. What is ok one day, is absolutely not ok the day. Do better Rochester Helio!!! I'll die from seizures in my own bed before ever wanting to go back here. If you have the means to, go to Binghamton

Response from the owner
Helio Health values your feedback. We strive to provide quality care and access to services. Please contact our compliance hotline at 844-777-4728 to provide further information.
Melanie Gorsch
2 months ago
4

Vikki Kusz
3 months ago
2

I am writing this review on trying to get a job there. I have applied 5 different jobs in the past six months. And the last job was a per diem job transporting people, which i'm very qualified for i've been driving for thirty five years, and then in the medical field for thirty one. and I was told I didn't qualify for the job it's very funny. That there are so many companies looking for employees but will not hire somebody. I guess for 2 reasons either.I'm too old for them or because i'm white. It's very sad period and then to read the. Reviews, the people have posted on this place. At least the old reviews from 3 to 5 years ago and saying the staff is nice or anything which is everybody's opinion period but when you have somebody who's very good with people and you refuse to hire them. I think or at least interview. I should say. Then there is definitely something wrong.

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Date Submitted
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