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Novant Behavioral Health

200 Hawthorne Lane
Charlotte, NC 28204
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Novant Behavioral Health NC 28204

About Novant Behavioral Health

The PHP program is a full-time day program for teens ages 13 to 17. The IOP is for adults ages 18 and over and provides 12 sessions over three weeks. In both cases, clients receive individual, group, and family counseling, medication management, therapeutic activities, and life-skills training. If appropriate, addiction education and relapse prevention planning may also be provided.

Other services available at Novant include advanced treatment methods such as TMS, ketamine, and ECT therapies. They also provide connections to additional support, 12-step and other recovery support groups, and referrals to social services.

Novant Behavioral Health accepts multiple insurance plans, including Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, First Health, Humana, Magellan, TRICARE, and more. Because insurance plans vary, be sure to verify coverage information and out of network details with the insurer.

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Latest Reviews

Allen Soles
2 weeks ago on Google
5
This Hospital is a joke. Especially their Behavioral Health center. Very very rude nurses and the psychiatrists are trying to hurt the people that are being taken care of. Had to get a mandatory shot of Invega which paralyzed me for about 2 weeks. The people there are very very very evil and awful human beings. No care in the world for any of the people being taken care of.
Courtney Drouin
2 weeks ago on Google
4
We had a very positive experience here during an unexpectedly scary hospital stay! From the moment we arrived in the ER, we were taken back very quickly, and when my husband passed out, the team responded immediately & urgently. What stood out to me most was the kindness of the nursing staff. I was SUPER anxious during our time in the ER, and multiple nurses took the time to comfort and reassure me even though I wasn't the patient. They absolutely did not have to do that, and I won't forget how kind they were during a really terrifying experience. Throughout our entire stay, the nurses were compassionate, responsive, and didn't make me feel guilty/like a burden for asking a ton of questions. At times, I would have appreciated a bit more explanation about what was happening, test results, and what to expect next. We ultimately left with some questions about why my husband had become as sick as he did, although I recognize that there isn't always a clear answer. Overall, we still felt very well cared for throughout his stay. Most importantly, everyone we encountered was SO kind and compassionate, and when my husband truly needed immediate attention, the team responded quickly. I'm especially grateful to the ER and nursing staff for taking such good care of him, and for the compassion they showed me during a very scary experience!
Yodi Shembo
2 weeks ago on Google
5
Service was great!!! Everything was good! I really enjoyed the food service!!!
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Accepted Insurance

Please contact to verify your specific insurance provider.

Novant Behavioral Health works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Carl S Armato

President and Chief Executive Officer

Frank E Emory Jr

Executive Vice President and Chief Legal Officer

John Gizdic

Executive Vice President and Chief Operating Officer

Sanjay Gupta

Executive Vice President and Chief Transformation Officer

Kim Henderson

Executive Vice President and Chief Administrative Officer

Denise Mihal

Executive Vice President and Chief Nursing and Clinical Operations Officer

Pamela Alston Oliver, MD

Executive Vice President and Chief Medical Officer

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Novant Behavioral Health.

Contact Information

Building icon

200 Hawthorne Lane
Charlotte, NC 28204

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Reviews of Novant Behavioral Health

3.16/5 (1290 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.16 (1290 reviews)
Jerry Lewis
2 weeks ago
1

I Was Sent Home By Novant Presbyterian Hospital Right After I Suffered A Episode While Being Hospitalized For Several Days. I Couldn't Even Stand Up and Walk Without Assistance From The Nurse Who Was Watching Me Do Morning Hygiene In The Bathroom. While Brushing My Teeth I Could No Longer Stand and Was Very Dizzy and Couldn't Walk Without The Nurse Who Even Had To Help Me Lay Down In The Bed. I Asked For The Doctor But Instead The Exact Same Nurse Came Back Into The Room With Discharge Paperwork and Discharged Me To Go Home Without Seeing A Doctor. I Informed The Nurse That I Have 9 Documented Injuries In My Medical Records and Four Permanent Injuries From A Work Injury Incident and You Of All People Who Just Witnessed A Medical Episode I Just Had Are Signing Off On Discharging Me From The Hospital and I Am 70 Years Old and I Live Alone At Home and I Cannot Even Stand and Walk Without Assistance. How Inhumane and Devaluing To An Elderly Individual In Need Of Care and Support. No Humanity, Compassion, Empathy, Or True Professional Service In That Kind Of Treatment. I Requested To See A Doctor and Rehabilitation Specialist and No One Came To See. I Was Asked To Leave!!! I Don't Even Feel Like I Am An American Citizen Or A Human Being. This Is All Truthful and Factual That Actually Happened To Me At Novant Presbyterian Hospital In Charlotte, North Carolina. I AM SADDENED BEYOND WORDS!! YOU JUST DON'T GIVE A DAMN NOVANT OBVIOUSLY

TheBuzz WithBrit
2 weeks ago
1

I wish I could give 0 stars, ITS DIRTY, the nurses are not empathetic nor caring, and the wait time is RIDICULOUS! This is the second Novant I’ve been to, I wouldn’t take a fly here, but they have plenty of flies just waiting in the emergency room along with the patients. 0+

Allen Soles
2 weeks ago
5

This Hospital is a joke. Especially their Behavioral Health center. Very very rude nurses and the psychiatrists are trying to hurt the people that are being taken care of. Had to get a mandatory shot of Invega which paralyzed me for about 2 weeks. The people there are very very very evil and awful human beings. No care in the world for any of the people being taken care of.

Courtney Drouin
2 weeks ago
4

We had a very positive experience here during an unexpectedly scary hospital stay! From the moment we arrived in the ER, we were taken back very quickly, and when my husband passed out, the team responded immediately & urgently. What stood out to me most was the kindness of the nursing staff. I was SUPER anxious during our time in the ER, and multiple nurses took the time to comfort and reassure me even though I wasn't the patient. They absolutely did not have to do that, and I won't forget how kind they were during a really terrifying experience. Throughout our entire stay, the nurses were compassionate, responsive, and didn't make me feel guilty/like a burden for asking a ton of questions. At times, I would have appreciated a bit more explanation about what was happening, test results, and what to expect next. We ultimately left with some questions about why my husband had become as sick as he did, although I recognize that there isn't always a clear answer. Overall, we still felt very well cared for throughout his stay. Most importantly, everyone we encountered was SO kind and compassionate, and when my husband truly needed immediate attention, the team responded quickly. I'm especially grateful to the ER and nursing staff for taking such good care of him, and for the compassion they showed me during a very scary experience!

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