Orange Regional Medical Center

Middletown Middletown, NY 10940

About Orange Regional Medical Center

Orange Regional Medical Center, located in Middletown, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at Orange Regional Medical Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Facility Overview

383

Number of Available Beds

Latest Reviews

Qin Xin

2 months ago on Google

I deleted my previous review.I forgive everyoneUpdate review below:10 stars to the urologist Samuel Abourbih, MD, and the nurses, anesthesiologist and other staff during the surgery. They did a great job and I respect them.

Response from the owner1 week ago

Hi Qin Xin, thank you for your review. We're sorry to hear about your husband's negative experience with us and we'd like to have our Patient Experience office look into this further. If you are willing, please email contact@garnethealth.org including your husband's name, date(s) of stay, and the best contact method to use.

nia hernandez

2 months ago on Google

My daughter came into the pediatric ER 4/7/25 the Dr she had came across as very annoyed didn't like the fact that a test was requested to rule out a issue being that she was having symptoms associated with this sickness.i called her doctor prior to coming she told me to bring her to this specific hospital because that's where she's affiliated with instead of my local hospital she also said to tell them we spoke and to do a ultrasound to rule something specific out . When I was taking her to the rest room I could hear said doctor telling the other staff "I'm telling you that kid shows no sign of said thing " any further interaction after this he came off as not wanting to be bothered and annoyed .nobody came into my child's room with a update on a test that was ran more then a hour ago I could of stayed in my local town and receive better care from the staff there that doesn't even specialize in children I would not recommend this hospital to anyone.The amount of people in the waiting room waiting to be seen was shocking to me as well

fenxiang wenjian

2 months ago on Google

I deleted my previous negative comments.I decided to forgive everyone, because I am a Falun Dafa practitioner, and I practice Truthfulness, Compassion, and Forbearance.At the same time, I hope they can treat other patients better.----------------------I would like to thank the urology surgeons, Samuel Abourbih, MDand the anesthesiologists, nurses, and other staff who helped my husband during the operation. Their work performance deserves my respect and deserve to be recognized.It would be wonderful if other garnet hospital staff had such work attitude and skills.5 stars only for doctors Samuel Abourbih and his team in the operating room and recovery room.

Response from the owner2 months ago

Hello Fenxiang Wenjian, we've very sorry to hear about your experience. If you are willing, please email us at: contact@garnethealth.org including your full name, date of birth, dates of visit and best method to use to contact you. We'd like to put you in touch with our Patient Experience Office so we can learn more about what happened. Thank you.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.9 / 10

Gallery

Orange Regional Medical Center - Inpatient NY 10940

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Staff

Susan Murray-Tetz

Chair & Secretary

Heidi Hahn-Schroeder

Vice Chair

Dr. Shaneel Shah, MD

Psychiatry

Charles Afful, MD

Psychiatry

Contact Information

(845) 333-1000

Website

Middletown, NY 10940

Get Help Now - 914-301-7675

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Reviews of Orange Regional Medical Center

2.9/5 (100 reviews)

457

492

Google Reviews

2.9 (100 reviews)

Denise Mashack-Smith

2 weeks ago

In 2018 my husband was in Orange Regional and it was a good experience, but as Garnet Health Medical Center, the experience was horrendous. How can a place that calls themselves a hospital change so much in such a terrible way. My Husband had to be admitted immediately and we had to go through the emergency room. The emergency room experience was horrible. We were treated horribly. I had a script from his wound care doctor on how urgent his admittance was. The nurse and the clerk in what I would call a triage set up were horrible and disrespectful. After my husband sitting on his open wound on his sacrum for three hours, I was told by the nurse, “if you are not almost dead, it is not an emergency”. When I asked for her last name she jumped up out her seat, and swung her name badge in my face. Said, “she did not have to provide me with that information, but with a terrible attitude wrote her name down. The setup for that emergency room is the worse I had ever seen. People sitting on top of one another coughing in laying on the seats for hours while security is in the middle checking people’s bags. Wow! That is just the beginning. After getting my husband admitted, I was shocked when I went to visit him. Security is so tight you would think you are going to a prison instead of a hospital. They literally wand you, check your bags, and send you through one of those machines like you are checking in at the airport. Signs at the elevator with with all these rules, i.e. don’t get physical with workers, no cussing, no profanity, etc. If the workers were not so unprofessional in dealing with people, maybe they would not have to put such things in place. Oh my God! I literally hated to go visit my husband. I lodged a complaint about all these things especially regarding the emergency room experience, requested an audience with the hospital administrator and emergency room administrator. My husband and I served on the Patients Advocacy Board at that hospital when it was Orange Regional, and it was great. When I lodged my complaint this time I found out they disbanded that and no one even knew what I was talking about. Now they call that department the “Patient Experience Department”. I”ll give you an experience. Then they had set up a meeting with someone I don’t think had the authority to make any real changes. It was a meeting to placate me, and make me go away. I was not pleased at all. I will not be placated. I am definitely taking these complaints to a higher authority. Someone needs to go in there and do an expose of their practices. I can honestly say there doctors and nurses are pretty good. Too good to be working there, but the face of that hospital is awful. They have not heard the last of me, and I pray my husband, who by the way is a retired NYPD detective who was injured while working, and as a result is a paraplegic never have to go there again. I hope I never have to leave him in that hospital again. If I could give that emergency ward a zero, I would.

Response from the ownerInvalid relative date format:

Denise, thank you for your review. We're sorry to hear about you and your husband's experience with us, and appreciate that the long wait times in our ED can be frustrating. We are glad to see that, as mentioned in your review, you spoke with our Patient Experience department. That is the best department to contact to follow up with regarding your experiences.

T Davis

3 weeks ago

Giving it one star because as I sit here for over a hour In the waiting room to the ER to be seen , the lady doing the registration comes out to a little old lady and everyone in here heard her whole personal business. Her name, address, dob, emergency contacts, insurance literally all of it!!!!! And she wasn’t even seen by a doctor or in a room in the back so why are you registering her yet?! There is absolutely no privacy with people’s personal information or why they are here. How is this even allowed?

Michelle Harvey

In looking over his medical records from his August 2023 hospital stay at Garnet Medical Center in Middletown, I'm appalled and disgusted. My father (age 82) is currently in a hospital FAR from Garnet (fortunately). I'm convinced if my parents were still living in Orange County, I might not have my father around right now. Due to his current medical situation, I made sure that consents were signed to make sure records were accessible to new providers for continuity of care. His 2023 Garnet records indicated that in one exam by an NP, he's called obese--yet they noted the distended stomach which he ended up being diagnosed with a bowel obstruction that was (fortunately) successfully operated on. This initial exam missed his documented heart murmur. The exam makes NO MENTION of his blood pressure, which was 200/123 at the time. His hernias were missed. They were letting him rot in the ER until my mother advocated for him--and this is a man who only takes ibuprofen when he's in pain. And lastly, no one at Garnet Medical--including him--was informed of two extremely serious diagnoses that had apparently been in his chart since 2020 yet all the 2023 labs seem to indicate that these conditions were exacerbated and did not return to a non-detectable baseline during the hospital stay, nor by the time he was discharged. He only received an NP consult for one in the hospital for, but was scheduled no follow-up or aftercare, nor do his discharge plans indicate any outpatient referrals he should have had. All of this, and they sent $650 to collections despite applying for hardship assistance for it. (small edits for clarity/spelling)

Hi Michelle, thank you for your review. We would like to follow up on your father's information regarding the issues you mentioned in your review. If you are willing, please email your father's name and date(s) of visit to contact@garnethealth.org so we can further look into this matter.

June Foster

Had to spend a few days in CCU in Harris. The nurses, CNA, doctors even the housekeepers really were nice to me and made me feel comfortable! I hope that I never have to stay again but if I do, I would pray for the same people to be there.

Anne weygant weygant

4 weeks ago

All the staff was at the Verry best.they made my stay a good one I never felt alone.i called them and they came right away they work so hard I don’t no how they can’t stand on the hard floor like that for 12 hours a day poor feet.i will return when needed.the Verry best to the staff. Anne weygant

Cecily Frazier

If I could give zero stars I would. You could literally die waiting to be seen. EKG was 3 seconds. As soon as she added the device to my body she took it off. in the ER for more than 3 hours and was never seen. After 2 hours of waiting I asked what was happening and why had I not been seen yet? Woman stated there was a shift change, there were 2 people in front of me and beds were opening up. I repeat I was never seen. BP high, heart racing and severe headache. Plenty of people gathering behind the nurse station in the lobby talking loud and laughing. No help at all. Deplorable. This place needs to be gutted.

Alana Mann

Discharged me while bleeding and vomiting while pregnant today and never saw a single obgyn. Horrible hospital

Martin Sillen

1 month ago

It takes a week for the doctor to get your message, even after calling 4 times. The people who answer the phone treat patients like garbage

M Bark

Brought a family member to Garnet Emergency Room on a Monday afternoon with severe abdominal pain and extremely high liver enzyme levels. They admitted her on on Monday evening. They did absolutely nothing all day Tuesday except take some blood until FINALLY administering an MRI at 10:PM. That's right 10:PM! They told us that the MRI ruled out a gallbladder issue and that they couldn't determine why she was still in severe pain or why her liver enzyme levels were still very very high (although slightly trending down). They discharged her on Wednesday evening despite our objections, despite her still in severe pain and had highly elevated liver enzyme levels. They told her that she should follow-up with an out patient Gastroenterologist to try to diagnose why she was in severe pain and had very high liver enzyme levels. Incidentally, this family member had never previously been hospitalized (outside of childbirth)--and has a very high pain threshold. Within four hours after they discharged her we had to rush her to the Emergency Room at Westchester Medical who admitted her her and ran their own tests & scans and have provided extremely top notch care with an entire Gastroenterologist team working collectively to treat her. NOTE: To the Garnet staff member tasked with replying to all the one star reviews w/faux concern...please don't waste your time. The time for showing concern was while she was under your care in your hospital---not on a public review thread for the purpose of doing damage control and mitigating public criticism.

M Bark, thank you for your review. One of the reasons we request the patient details (full name, dates of visit) is to allow us to identify and review the patient record: Who treated them, when, and what procedures were completed. We want to hear about all experiences, positive and negative, so we can identify what we are doing well, and where we can improve. If we do not receive this limited patient information, it prevents us from verifying what happened and looking into the specifics. If you are willing, please email us at contact@garnethealth.org with your family member's full name and dates of visit. Thank you.

Carol Freeman

I am writing to give a shout-out to "Sydney" in the centralized scheduling dept. After one month of frustrating attempts to obtain the correct script for a mammogram from my physician, I was fortunate to speak with Sydney who helped to expedite the process. She even went as far as calling me personally to let me know that the scripts were in place and correct. (I never heard anything from my personal physician's office.) Please see that this gets to her supervisor. Thank-you, Sydney

Hi Carol, thank you for your kind review. We'll make sure this gets to the correct people!

ada gonzalez

Sadly, the nurses at the desk were terrible, inconsiderate and extremely unproffessional when I took my daughter in with acute pain due to NOROVIRUS. When she was finally taken in, the nurses and doctor were compassionate and did take good care of her. The nurses? I would prefer to go to an urgent care or if at all possible, travel further to avoid a similar experience. Unfortunately , This is the last place I would go again.

Hi Ada, thank you for your review. We're sorry to hear about you and your daughter's experience with us. We have been experiencing long wait times in our ED and understand they are frustrating. If you are willing, please email contact@garnethealth.org with the patient's name, date of visit, and best method to contact you. We will pass his information to our Patient Experience Office. We also have 3 Urgent Care locations: One next to the hospital in the Outpatient Building, one in Goshen, and a third in Monticello. These are normally open between 8am and 7:30pm Monday - Sunday

Todd Crown

Total Knee Replacement and spent one night of recovery with the team of nurses on the 4th floor who were the absolute best. Attentive, knowledgeable, and kind nurses that provide me with top notch service!

Hi Todd, thank you for your review. We're really glad to hear about the top-notch care you received from our nursing team. Have a great day!

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Orange Regional Medical Center

About Orange Regional Medical Center

Facility Overview

Latest Reviews

Rehab Score

Gallery

Location

Other Forms of Payment

Addiction Treatments

Levels of Care

Treatments

Programs

Clinical Services

Staff

Contact Information

Rehab in Cities Near Middletown

Reviews of Orange Regional Medical Center

Reviews

Google Reviews

Write a review for Orange Regional Medical Center

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