I took my daughter to see a psychiatric nurse practitioner for the first time. The nurse practitioner name is Tiffany. I got to the 3 rd floor with my daughter 15 minutes late for our appointment because of traffic. The front desk people did not give us a hard time. They rea ...
About Outreach Community Health Centers
Outreach Community Health Centers is located in Milwaukee, Wisconsin. They’ve several services for men, women, and families who’re impacted by drug addictions or behavioral health struggles. Care is provided through an outpatient setting, but you may qualify for services such as clinical case management as well.
When you’re in, you’ll see that they take a holistic approach to care and use practices based on proven approaches to provide you with the help you need.
There are unique treatment services for adolescents, adults, and families. Upon starting care, you’ll have access to a behavioral health consultation and/or psychiatric evaluation. Followup care may include individual therapy, group therapy, or medication management. If you’re seeking treatment for a drug addiction but require more robust care, there’s an intensive outpatient program as well.
They’ve partners with community programs including the Community Support Program and the Comprehensive Community Services. Through these programs, you can be connected to a range of other treatment programs to help guide your recovery.
Latest Reviews
Marie
Reviewed on 04/26/2025
I took my daughter to see a psychiatric nurse practitioner for the first time. The nurse practitioner name is Tiffany. I got to the 3 rd floor with my daughter 15 minutes late for our appointment because of traffic. The front desk people did not give us a hard time. They reached out to the provider and luckily she did not have patient at the time. She was ready for us. We were checked in and with in 10 minutes the MA called my daughter. I must say the MA was less friendly . But, that does not shadow the excellent care that my daughter received. Tiffany was very inquisitive, applied critical thinking, asking further questions about some things that she needed to know before labeling my daughter with a diagnosis. She was very respectful, understanding and caring. She is also effective; sent the Priscription to the pharmacy before we left the office. She is also flexible; does not demand things to be done in a certain way if the patient is not ready. Tiffany was patience and worked with my daughter tight schedule for a f/u visit.
I am very happy with the care my daughter received and the way I was treated as her mother. I recommend Tiffany ( I forgot her last name), but she is the only one who works in the behavioral health department as a psychiatric nurse practitioner answers the name Tiffany. I highly recommend her. She is fantastic!
Every time, and I mean EVERY SINGLE TIME, that you call, the main receptionist will pick up and put you right to hold before even any introduction or asking you to hold, then they will totally forget about you (or go on lunch I've witnessed it in person while in the front waiting room and the woman laughing about it while she walked away) they could easily just tell the people they're on the phone with to hold while they patch people) but most of the time they just put people on hold cause they don't want to answer. I've seen it in person, they also gossip about callers between each receptionist, totally unprofessional and sadly they hire people who just want a pay check and not a passion for a career. Tjeact like their job is such a chore but they applied for it., wow not only did I have to come all the way in person just to see if a medication in stock, while standing there waiting, a nurse who is picking up something for someone else (who needed to be present for a change in the prescription anyways) literally just walked right oast me like there wasn't a line and went straight to the counter. After she was done I was physically patting myself and looking around to make sure I existed and the pharmacist WHO CLEARLY SEEN ME STANDING IN THE FRONT OF THE LINE looks around and says " did she just skip yall, why didn't anyone tell me I would have yelled at her" another woman standing behind her yelled out"we both did, and that it was rude" the lady was like "oh I must have not head you guys, cause I would have said something "... she seen the whole line of people waiting (in my case a half an hour and others longer) would have said something.....you saw it happening right in front of you. Special strokes for Special folks I guess...
Every 1 is so professional
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7.6 / 10
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Location
Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Addiction Treatments
Levels of Care
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patient’s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff & Accreditations
Staff
Julia Harris-Robinson
President & CEO
Dr. Nicole Mubanga
Chief Medical Officer
Kyle Ochsner
COO
Susan Hunter-Davis
Chief Human Resources Officer
Annie Carrell
Director Of Behavioral Health
Dr. Erin Woebbeking, Pharmd, Rph
Director Of Pharmacy
Janet Malmon
Director Of Quality
Rodney Ivy
Director Of Business Development & Grants
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Wisconsin
License Number: 2246
Contact Information
(414) 727-6320 
210 West Capitol Drive
Milwaukee, WI 53212
Get Help Now - 414-295-9478
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Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Peter Lee, PhD
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