I went to Phelps County Regional Medical Center and I completely regret it, I felt like if I was only a number, nobody showed a real concern about me and my condition and that is why I decided to quit the program.
About Phelps Health Hospital
Phelps Health Hospital is on West 10th Street in Rolla, Missouri. The hospital partners with The Compass Health Network to provide treatment for behavioral health disorders, including substance use and co-occurring mental health disorders. If you’re concerned about payment, they accept private insurance, Medicaid, Medicare, and military insurance such as TRICARE.
Addressing the Opioid Use Crisis in Rolla, Missouri
Rolla is near the beautiful Gasconade River in the Ozark Mountains where one in three families are affected by the opioid epidemic. In response to this, the hospital offers medication assisted treatment (MAT) for opioid use disorder (OUD).
Inpatient Behavioral Health Services in Missouri
In addition to offering a full slate of primary care services, the hospital on 10th Street provides inpatient behavioral health treatment. Treatment begins with a multidisciplinary assessment to provide integrated, whole health treatment. Clients receive psychiatric, medical, and nursing services to ensure every aspect of a client’s condition is addressed.
Clients receive psychotropic medication when appropriate and treatment occurs in a safe and therapeutic environment. Treatment includes individual, group, and family therapy depending on the treatment plan. Additionally, there’s a spirituality group.
Latest Reviews
The worst hospital I have ever visited. The staff are incompetant, rude, noone tells you ANYTHING and their cardiology department would rather lie to me, waste my time and stress me out until I have a heart-attack than help me. I will sue when I eventually have a heart-attack, I have been trying to get them to help me with major heart arythmia for 3 years.If you value your health AVOID PHELPS HOSPITAL. drive 2 hours elsewhere. You are better off risking your life driving to columbia or jefferson city, during a medical emergency.
Response from the owner2 months ago
Thank you for sharing your experience with us. We're truly sorry to hear about your experience. We value your feedback and would appreciate the opportunity to connect with you directly to address your concerns. If you haven't already, please reach out to the Phelps Health Patient Experience team at (573) 458-7878 or email patientexperience@phelpshealth.org. We re here to listen and support you.
Everyone involved with my appointment were professional and treated me with respect. Thank you.
Response from the owner2 months ago
Thank you for the 5-star review, Richard! We re thrilled to hear that you had a positive experience with us. Our team works diligently to provide the best service possible, and it s rewarding to know that our efforts are making a difference. If you'd like to recognize a specific team member, please visit https://phelpshealth.org/patients-visitors/honor-employee.
This place can be pretty hectic but there are a few really good doctors and nurses. Good luck finding anywhere at all to park though especially if you need to go to the medical office building! And if you need handicap parking you're either going to have to drop off at the front and go find somewhere else to park or just park over at the emergency room or possibly the first parking lot after the emergency room and deal with having to roll your way to where you need to be. Really wish they would do something about this and the poor employees don't even get to park in the parking lot at all!
Response from the owner1 month ago
Thank you for sharing your experience, Crystal. We understand that parking can be a challenge and we appreciate your feedback. At Phelps Health, we are always looking for ways to improve accessibility for our patients, visitors and employees. We d appreciate the opportunity to discuss your concerns further. Please reach out to our Patient Experience team at (573) 458-7878 or email patientexperience@phelpshealth.org. We re here to listen and support you. 
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6.7 / 10
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Accepted Insurance
Home State Health Plan
CoxHealth
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient rehab enables clients to continue to work, attend school, or reside at home while undergoing treatment, including addiction counseling and recovery-focused life skills training. Evening, night, and weekend sessions are available at many facilities to ensure continuous access to care on the client's schedule. Many centers also offer ancillary services, such as career coaching and peer mentoring, to promote clients' sustained recovery and community integration. Higher-level outpatient treatment, including intensive outpatient (IOP) care, is also widely available.
Inpatient Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.
12-Step 12 step programs are designed to enable participants to understand and address the root causes of their addiction, accept responsibility for their life choices, and relinquish control over that which they cannot change. Participants are expected to regularly attend 12 step meetings and to be mentored in their recovery journey by a self-selected sponsor. Meetings are free, anonymous, and open to the public. A variety of formats are available, including programs for seniors, teens, family members, and nondenominational Christians.
24-Hour Clinical Care Due to the potential for severe withdrawal symptoms, it is important to detox in a facility with 24-hour clinical care in Missouri. Most people experience some form of withdrawal symptoms, and this setting offers medical professionals who are on site 24/7 to provide any necessary treatment. This supervision makes the detox process safer and less painful and improves the likelihood of a successful recovery.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Amenities
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Residential Setting -
Private Rooms
Staff
Jason Shenefield
President/CEO
Keri Brookshire-Heavin
Senior VP/COO/Chief Nursing Officer
Jana Cook
Senior VP/CFO
Thad Leach
Senior VP/Chief Legal Officer
John Money
Senior VP of Human Resources & Philanthropy
Darren George
Senior VP/Chief Medical Officer
Jason Bartholomew
Senior VP of Medical Group Operations
Contact Information
(573) 458-8899 
1000 W 10th St
Rolla, MO 65401
Get Help Now - 573-231-7955
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Fact checked and written by:
Susan Bertram, BA
Edited by:
Courtney Myers, MS
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