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Pinnacle Pointe Behavioral Healthcare System

11501 Financial Centre Parkway
Little Rock, AR 72211
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The facilities at Pinnacle Pointe Behavioral Health in Little Rock, AR 1

About Pinnacle Pointe Behavioral Healthcare System

Pinnacle Pointe Behavioral Health uses evidence-based treatment interventions to help their clients. Their services include inpatient and outpatient treatment.

The inpatient program is available in a standard length of stay and also as a long-term stay. The program is for individuals ages 5-17 years old. Psychiatric care, brain-spotting, individual therapy, group therapy, and skills classes are available.

The outpatient program provides individual therapy, group therapy, family therapy, and psychiatric care. Military-specific treatment is also provided.

Pinnacle Pointe Behavioral Health accepts most insurance plans, including Kaiser, Amerigroup, Magellan, United Healthcare, Blue Cross Blue Shield, Cigna, and ComPsych. Out of network benefits may vary, so it is important to verify insurance coverage with your provider.

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Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Latest Reviews

Wendy Bullock
4 months ago on Google
5
My granddaughter loved it there she said the staff was very nice and they took real good care of her when she was sick they made sure she had plenty of fluids to drink and she said they had real food there they are the best 👌
Response from the owner1 month ago
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Brenda Herrington
6 months ago on Google
5
This was all an helpful experience and it helped her mental health a lot more she came home smiling more and she doesn’t stay in her room as much as she used to her depression and anxiety has been a lot better and I strongly feel like it helped her and I strongly recommend this hospital than any other hospital.
Response from the owner1 month ago
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you and your loved one are doing well. Take care!
John Redmon
7 months ago on Google
5
Ok so I haven't been to this place in almost 10 years so just bare with me, but out of all the facilities I've been to this was probably one of if not the best one I've come across, y'all I can't tell you how many times I've been here (which probably isn't a good thing) but let's just say pretty much all the staff knew me by 1st middle and last name 🤣🤣🤣🤣🤣 but in all seriousness the staff really did show that they care a lot about the kids there and it was honestly not as bad as some people may think, just go in with the mindset of getting better and bettering yourself and you'll do fine. Definitely would recommend if you need a little extra help, these people know what they're doing!!!
Response from the owner1 month ago
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient rehabs ensure that clients continue to receive robust and consistent therapeutic care without requiring them to reside at the treatment center. The frequency and intensity of treatment depend on clients' evolving needs, ranging from daily to weekly addiction counseling and recovery education. Outpatient programs often include peer coaching, life skills training, and individual, group, and family counseling. Outpatient levels of care include partial hospitalization (PHP), intensive outpatient (IOP), sober living/halfway housing, and standard outpatient care.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

During many phases of addiction treatment, you'll need to receive 24-hour clinical care in Arkansas. This supervision ensures your safety during the detox process. Licensed medical professionals and experienced addiction specialists provide medication management, non-addictive medication to curb withdrawal symptoms, and frequent monitoring of vital signs.

As a short-term outpatient treatment option, a partial hospitalization program (PHP) is often beneficial for those who don't need 24-hour care. PHPs can be used as an alternative to inpatient hospitalization or as a step down from a residential program. For a minimum of 20 hours a week, you'll make a commute to the center and return home in the evening. During PHP treatment, you can receive medication management, relapse prevention strategies, and behavioral therapy interventions.

Clients enrolled in intensive outpatient programs (IOP) may receive up to 20 hours of outpatient treatment per week, but a minimum of nine hours is standard. The intensity and frequency of treatment declines gradually as clients become more stable and prepare to transition to standard outpatient programs. Intensive outpatient treatments generally encompass a variety of modalities, including individual, group, and family therapy, recovery-focused life skills training, and medication assisted treatment (MAT).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Recreational therapy uses physical activity and hobbies to support alcohol and drug addiction recovery in Arkansas. They help improve your physical health and provide you with a sense of accomplishment, which is critical to overcoming addiction. These activities could include gardening, music, or sports. They help to promote relaxation and build a supportive community.

Medication Management

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Courtney Bishop

Chief Executive Officer

Benjamin Nimmo, MD

Medical Director

Nichole Simpkins

Chief Financial Officer

Jennifer Yarberry

Chief Nursing Officer

Elizabeth Phillips

Director Assessment and Referral

Jaymie Hopkins

Executive Director – The Pointe Outpatient Clinics

Angelica Brown

Director of Clinical Services

Lori Sander

Director of Human Resources

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arkansas

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Pinnacle Pointe Behavioral Healthcare System.

Contact Information

Building icon

11501 Financial Centre Parkway, Little Rock, AR 72211

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Reviews of Pinnacle Pointe Behavioral Healthcare System

2.69/5 (323 reviews)
2
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2
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1
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1
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Reviews

1
my experience

I was sent to pinnacle pointe when I was 15 this was my first time ever being sent somewhere! I was in think paper scrubs it was cold. it was around 2 in the morning when they finally got me in a room they said they had to wash my clothes before they could give them back to ... Read More

rebecca s.
Reviewed on 3/13/2025
Staff
2
Amenities
1
Meals
2
Value
1
Cleanliness
1
1

I remember being here as a child, and the staff never treat us well. Supervision is a serious lack there. It is not a good place for your children.

Reviewed on 3/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (321 reviews)
Cynthia Miller
2 months ago
5

Alexandria Scott
2 months ago
1

Samantha treated my son like crap, At a meeting She said the farm wouldn’t accept him because he’s aggressive, actually no he’s not, and on behavior medicine, and I’m feeling a place that’ll give him his behavioral meds and ADHD meds, She said, let me be honest we don’t deal with autism kids, and we don’t know how to handle them and stuff like that, she don’t have kids of Her own, She really don’t need to be a therapist honestly, I believe she just got the job without knowing her information, That’s why we fired her, And I hope that there are a lot more people that can see how she truly is, Last week, she thought that my son was going to a mental hospital and she smiled and was happy about it that’s not cool, My son even said that he was uncomfortable around her and that that’s why he acted out at school after talking to her because she said things to him that messed his head up so now we will never be back at the point no other people not to want to be back there either. I wouldn’t leave your kids alone with her cause afterwards they’ll act out. She’s very rude and very unprofessional My son didn’t even need to go to a mental hospital. I’ve been taking care of my boy just fine. She made him go through so much hell from the hospital and so on and had to drive an hour in an ambulance just to go to Fayetteville just to come all the way back and I’m thanking God that I picked up my son at the hospital. He’ll never go to a mental hospital and he can’t because he can’t take care of his self and wipe his self and stuff like that and wear his pull-ups cause he’s autistic but y’all don’t know nothing about that so y’all should really say something before expecting parents to bring their children to y’all

Response from the owner
Thank you for taking the time to review us. Please visit http://www.pinnaclepointebhs.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Stacy Barker
3 months ago
3

Response from the owner
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please visit http://www.pinnaclepointebhs.com/contact-us/ at your earliest convenience and provide us with your contact information? Thank you.
Pauline Page
3 months ago
1

They have lost so much of my grandsons clothing. Picked him up yesterday and they lost all of his clothes except ine sock. How is that even possible in a company that 25 years old?

Response from the owner
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your grandson or his legal guardian to reach out to us directly by visiting http://www.pinnaclepointebhs.com/contact-us/. Again, thank you.
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Pinnacle Pointe Behavioral Healthcare System FAQs

What mental health and behavioral programs does Pinnacle Pointe in Little Rock offer?

Pinnacle Pointe Behavioral Healthcare System is a 116-bed acute care psychiatric hospital offering inpatient treatment, partial hospitalization, intensive outpatient, and outpatient programs. The facility serves children ages 4–17, adults 18 and older, and seniors age 55 and older with comprehensive psychiatric assessment, medication management, family therapy, and aftercare planning.

Does Pinnacle Pointe offer inpatient psychiatric treatment for children and adolescents?

Yes, Pinnacle Pointe provides inpatient psychiatric care for children and adolescents ages 5–17. The facility’s inpatient programs deliver immediate intervention and stabilization for those experiencing acute behavioral and psychiatric symptoms in a safe, structured environment designed for healing and recovery.

What are the admission hours and how to contact Pinnacle Pointe for treatment?

Pinnacle Pointe accepts admissions and assessment inquiries 24 hours a day, 7 days a week. Individuals or families can call (501) 223-3000 to speak with admissions specialists. The facility is located at 11501 Financial Centre Parkway, Little Rock, AR 72211.

Does Pinnacle Pointe accept insurance and offer payment options?

Pinnacle Pointe accepts Medicare, Medicaid, TRICARE, and many commercial insurance plans. For uninsured patients, the facility offers self-pay options. Admissions specialists are available to help verify benefits and explain coverage and payment choices.

What day treatment programs are available at Pinnacle Pointe?

Pinnacle Pointe offers a Partial Hospitalization Program (PHP) providing intensive daytime treatment while patients return home evenings, and an Intensive Outpatient Program (IOP) offering structured treatment while patients maintain daily routines. Both serve children, adolescents, and adults.

Does Pinnacle Pointe serve military members, veterans, and their families?

Yes, Pinnacle Pointe offers a Military Services program designed to meet the unique behavioral health needs of active duty service members, veterans, and military families. The facility accepts TRICARE insurance for eligible beneficiaries.

What mental health and behavioral programs does Pinnacle Pointe in Little Rock offer?

Pinnacle Pointe Behavioral Healthcare System is a 116-bed acute care psychiatric hospital offering inpatient treatment, partial hospitalization, intensive outpatient, and outpatient programs. The facility serves children ages 4–17, adults 18 and older, and seniors age 55 and older with comprehensive psychiatric assessment, medication management, family therapy, and aftercare planning.

Does Pinnacle Pointe offer inpatient psychiatric treatment for children and adolescents?

Yes, Pinnacle Pointe provides inpatient psychiatric care for children and adolescents ages 5–17. The facility’s inpatient programs deliver immediate intervention and stabilization for those experiencing acute behavioral and psychiatric symptoms in a safe, structured environment designed for healing and recovery.

What are the admission hours and how to contact Pinnacle Pointe for treatment?

Pinnacle Pointe accepts admissions and assessment inquiries 24 hours a day, 7 days a week. Individuals or families can call (501) 223-3000 to speak with admissions specialists. The facility is located at 11501 Financial Centre Parkway, Little Rock, AR 72211.

Does Pinnacle Pointe accept insurance and offer payment options?

Pinnacle Pointe accepts Medicare, Medicaid, TRICARE, and many commercial insurance plans. For uninsured patients, the facility offers self-pay options. Admissions specialists are available to help verify benefits and explain coverage and payment choices.

What day treatment programs are available at Pinnacle Pointe?

Pinnacle Pointe offers a Partial Hospitalization Program (PHP) providing intensive daytime treatment while patients return home evenings, and an Intensive Outpatient Program (IOP) offering structured treatment while patients maintain daily routines. Both serve children, adolescents, and adults.

Does Pinnacle Pointe serve military members, veterans, and their families?

Yes, Pinnacle Pointe offers a Military Services program designed to meet the unique behavioral health needs of active duty service members, veterans, and military families. The facility accepts TRICARE insurance for eligible beneficiaries.

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