800-784-1361
I was sent to pinnacle pointe when I was 15 this was my first time ever being sent somewhere! I was in think paper scrubs it was cold. it was around 2 in the morning when they finally got me in a room they said they had to wash my clothes before they could give them back to ...
About Pinnacle Pointe Behavioral Healthcare System
Pinnacle Pointe Behavioral Health uses evidence-based treatment interventions to help their clients. Their services include inpatient and outpatient treatment.
The inpatient program is available in a standard length of stay and also as a long-term stay. The program is for individuals ages 5-17 years old. Psychiatric care, brain-spotting, individual therapy, group therapy, and skills classes are available.
The outpatient program provides individual therapy, group therapy, family therapy, and psychiatric care. Military-specific treatment is also provided.
Pinnacle Pointe Behavioral Health accepts most insurance plans, including Kaiser, Amerigroup, Magellan, United Healthcare, Blue Cross Blue Shield, Cigna, and ComPsych. Out of network benefits may vary, so it is important to verify insurance coverage with your provider.
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
Latest Reviews
I went to this place for TWO WEEKS as a 12 yr old girl. The worst experience of my life. They paired me with a girl who was pulling out the metal in her braces and cutting her legs with them. We had a plastic bed definitely not wooden, and the screws were taking out of it bc you "could hurt" yourself. Even if your parents didn't agree with the medication that they were giving you you were forced to take it. And even though these kids are mentally struggling, this place doesn't dance that they get up at a certain time and force them to write down feelings and if they don't like the feelings then they don't get to come out of their room. They don't get to have snacks or go color or watch movies or swim like the other kids. Just because they didn't like what they wrote down. Different allowing more popular kids to "socialize" in ways that they shouldn't be. Like boys and girls. And it took me a long time to talk about it but racism. I had these teachers that would literally tell me that they didn't want to touch or talk to me because I was white. Or when they felt like I was doing something wrong they would drag me literally drag me by my arms back to the room and tossed me in. They liked my parents on multiple occasions and even told my mom that my 3-day stay had to turn into 2 weeks and that there was nothing that she could do about it. This place is evil. I am now 32 years old. I should have never gone to this place and should have never been there and they should have never kept me. If you are looking for your child to receive actual help then this place is not where they need to go. This is exactly what all the reviews say. It is not a place to help your child it will in fact make your child worse. The resentment I held for my mom for years for putting me in a place that I did not belong that abused me mentally is insane. Don't get me wrong I definitely had some angry issues that I needed to work out. But this place is not for it. how how is this place still open after so many years even with after all of these disgusting reviews is absolutely mind-boggling to me. And honestly after reading all of these reviews if you still it's in your child to this place then you're just as bad as they are. You want your children to have consequences for their actions but not fix their actions. Do not send your kid here. The worst part for the entire situation is when you are first taken in. They will strip you down in a room and literally make you bend over and cough as a 12 year old. Naked. They picked apart my body asking me why I had acne in places. Asking me why my butt divoted in certain places. I remember being so disgusted with my body after leaving that room because you made me feel like something was genuinely wrong with it. And she made me staying there for an additional 30 minutes after she left naked without bringing me clothes in. This place is meant to break you mentally so that you go back to your parents begging for your life back. That is not fixing anything.
Response from the owner1 week ago
We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.pinnaclepointebhs.com/contact-us/. Thank you for reaching out.
Yo soy una hispano hablante (no sé mucho el inglés) pero para mí el personal fue muy atento y respetuoso, en el piso en el que yo estaba era muy tranquilo así que no tuve ningún problema, lo que sí no me agradó mucho es que la persona que me traducía solo estuvo conmigo dos días y ya nunca vino, quisiera que pudiéramos usar el celular (obviamente por horas determinadas) ya que a veces si es muy notorio el aburrimiento y a veces eso lleva a pensamientos no muy buenos para la salud mental.
Response from the owner1 week ago
Gracias por tomarse el tiempo de dejarnos estos amables comentarios. Nos gustaría saber más sobre cualquier inquietud que tenga. Cuando le sea conveniente, por favor, facilítenos su información de contacto visitando http://www.pinnaclepointebhs.com/contact-us/. Esperamos tener noticias suyas pronto.
Hi my name is mya and I went there 2 days before my 15th birthday, now I’m 16 . I was only there for 4-5 days Imma tell yall my experience when I first got there I had to wait for a room I came at night so I went to sleep . You have to make up your bed for like extra points and you gotta come out your room and write something basically how you feeling today, every day . After you take your medicine I didn’t have any so you get to go in the day room and it was really not that bad played uno , color , and watch thousands Disney movies lol , they food was good they breakfast , lunch , and they dinner was okay it wasn’t the best but you know you wouldn’t have a 5 star course meal so it was okay , after lunch we either go outside or go in the day room , only really bad thing is you only get 10 minutes to talk to your parents , and I was on the suicidal anger floor so you would hear alot of screaming and I one time I seen someone get tackled on the ground for yelling and throwing stuff after he was told stop and he got what they called “ booty juice “ lol which mean he passed out . The showers you get a cup of body soap and a towel you have 15-20 minutes after if you have any dirty clothes you need to wash you put it outside in your basket , so now it’s time to take your medicine I had melatonin and that’s it so after that you have like another hour in the day room before it’s time to go in your rooms and go to sleep another thing they blankets were thin very and we slept on a wood bed thing with a mat basically I really wasn’t worried because it’s not something to get comfortable at it’s at mental hospital but yea . You do have school , and my floor was pretty cool the people that work at the floor was cool funny too , you do have therapy sessions, and see your doctor i guess? , but the nurse had a attitude some days , you had snack time, so that’s really it overall to me it was good
Response from the owner1 week ago
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.pinnaclepointebhs.com/contact-us/. We hope to hear from you soon. 
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient rehabs ensure that clients continue to receive robust and consistent therapeutic care without requiring them to reside at the treatment center. The frequency and intensity of treatment depend on clients' evolving needs, ranging from daily to weekly addiction counseling and recovery education. Outpatient programs often include peer coaching, life skills training, and individual, group, and family counseling. Outpatient levels of care include partial hospitalization (PHP), intensive outpatient (IOP), sober living/halfway housing, and standard outpatient care.
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
During many phases of addiction treatment, you'll need to receive 24-hour clinical care in Arkansas. This supervision ensures your safety during the detox process. Licensed medical professionals and experienced addiction specialists provide medication management, non-addictive medication to curb withdrawal symptoms, and frequent monitoring of vital signs.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Recreational therapy uses physical activity and hobbies to support alcohol and drug addiction recovery in Arkansas. They help improve your physical health and provide you with a sense of accomplishment, which is critical to overcoming addiction. These activities could include gardening, music, or sports. They help to promote relaxation and build a supportive community.
Staff & Accreditations
Staff
Courtney Bishop
Chief Executive Officer
Benjamin Nimmo, MD
Medical Director
Nichole Simpkins
Chief Financial Officer
Jennifer Yarberry
Chief Nursing Officer
Elizabeth Phillips
Director Assessment and Referral
Jaymie Hopkins
Executive Director – The Pointe Outpatient Clinics
Angelica Brown
Director of Clinical Services
Lori Sander
Director of Human Resources
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
11501 Financial Centre Parkway
Little Rock, AR 72211
Get Help Now - 501-575-0717
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