ReDiscover – Coed Residential

Discharged without warning after being a patient there for over a decade.

I would give this 0 stars if I could. I would avoid this place at all cost. No transparency or communication from the get go. I was very delicate in selecting a place I felt comfortable with price wise and personnel wise. I was struggling immensely with mental health issues that needed addressed. I was initially told with my insurance that I would be paying $50 a visit with this program. I went through a job change and lost my insurance so I removed myself for a week and a half until I found new individual insurance. I called 4 times and left voicemails with no response. When I finally got a response I was told I was discharged from the program. While I understand I should’ve communicated my situation a lot sooner and more clearly , there was NO communication or warning that I would be discharged from the program. It was never my intention to end the program and I planned on going back. I attended for 3 months on Mondays only and received medication from the Nurse I am being told I owe $3400 and that I will be owing even more later. I never once received a statement or was communicated to what this program cost. I would never gotten myself into this program knowing I can’t afford the program. It’s a shame that mental health and healthcare has just become a profitable business. I don’t feel like I was ever cared for. I will say Sunday the therapist at this organization treated me well and respected and I am grateful for that.

Been going for years and steadily noticed a decline in the way I’ve been treated as a patient. Was told by Nancy when I desperately need FMLA paperwork, "oh April doesn't like filling those out" okay well I lost my job because April didn't fill it out. *Thanks* Nancy was very inappropriate and would talk about other patients and her divorce. April a few times took her life events out on me and the staff was horrid. I've seen them turn away people in crisis. She later apologized though but damage had been done. I have a hard time expressing any concerns because I was told to "get therapy" and ignored. Rediscover on rice road is horrid, please stay away. I know it's hard to find someone decent to help you and this isn't the place.