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Saint Francis Hospital – Memphis

5959 Park Avenue Memphis, TN 38119
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Saint Francis Hospital - Behavioral Health Services TN 38119

About Saint Francis Hospital – Memphis

In the Behavioral Health Center at St. Francis Hospital, you will receive medical and psychological assessments, medication management as needed, counseling in both individual and group settings, and recreational opportunities. Co-occurring disorders such as anxiety and depression are addressed during treatment. Issues related to aging, such as declining physical abilities, decreased social activity, and nutritional counseling are addressed when needed.

Saint Francis Hospital’s Behavioral Health Center accepts most major insurances, including Medicare, Medicaid, Managed Medicare Advantage plans, and health insurance exchanges including Ambetter, BCBS-TN, Bright, Oscar and United exchanges. Check with your provider to verify your coverage, out of network benefits, and possible copayments that may be required.

Facility Overview

Bed icon 519
Number of Available Beds

Latest Reviews

Ariel Sandlin
2 weeks ago on Google
1
Not the best hospital I was waiting for nearly 2 hours for a nurse to bring me a bed so I could lay down at night by my husband, we have asked numerous times for then to bring one so I could be with my husband through out the night! 2 hours later still nothing, they also tried asking me for paperwork for my service dog which is illegal and in the states their is no such thing as paper work for a service animal!! Lack of education and nurses were unhelpful and ignored me. I wish I could give them -5 stars!
Kathleen C.D.
3 weeks ago on Google
1
Rude staff, awful food and sanitary conditions so bad I got hospital MRSA. Already speaking to malpractice attorneys in the area for many issues.
Penelope Wolfe
3 weeks ago on Google
5
Used to be great. Held the hands of many as they died here. Had a big art show for the patients waiting room for the Yoruba-heritage President of St. Francis
Response from the owner2 weeks ago
Penelope, thank you for sharing your review with us. We appreciate the positive feedback.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Accepted Insurance

Saint Francis Hospital – Memphis works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.

inpatient iconInpatient

Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.

12-step icon12-Step

When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.

24-hour icon24-Hour Clinical Care

Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.

medically-assisted-detox iconMedically Assisted Detox

To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Amenities

  • home-setting iconResidential Setting

Staff

Scott Smith

CEO

Ryan Nelson

CFO

Chris Jenkins, MHA, FACHE

COO

Cameron Murphy, MSN, RN

Chief Nursing Officer

Contact Information

Building icon

5959 Park Avenue
Memphis, TN 38119

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Memphis

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Reviews of Saint Francis Hospital – Memphis

2.8/5 (697 reviews)
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Reviews

5

What Saint Francis did for me was amazing, not only they got me recovered but also they showed me a way to keep it that way for the rest of my life. I learned how to change my bad habits for good ones and that had worked perfectly for me.

Reviewed on 1/8/2019
1

If you love someone with a mental illness, AVOID St Francis!! Gross negligence from the one and only psychiatrist on staff, Dr. Rack, to the nursing staff. I took my young adult daughter there for severe depression with psychosis. I told the assessor and nurses that she had ... Read More

Reviewed on 8/11/2018
1

My mother went to St. Francis Behavioral to be treated for her anxiety due to dinentia. She was fine health wise when she went in. Since you are not allowed to visit during certain hours, you can not see how they are cared for when you are not there. We kept asking them to b ... Read More

Reviewed on 7/23/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (693 reviews)
Ariel Sandlin
2 weeks ago
1

Not the best hospital I was waiting for nearly 2 hours for a nurse to bring me a bed so I could lay down at night by my husband, we have asked numerous times for then to bring one so I could be with my husband through out the night! 2 hours later still nothing, they also tried asking me for paperwork for my service dog which is illegal and in the states their is no such thing as paper work for a service animal!! Lack of education and nurses were unhelpful and ignored me. I wish I could give them -5 stars!

Kathleen C.D.
3 weeks ago
1

Rude staff, awful food and sanitary conditions so bad I got hospital MRSA. Already speaking to malpractice attorneys in the area for many issues.

Penelope Wolfe
3 weeks ago
5

Used to be great. Held the hands of many as they died here. Had a big art show for the patients waiting room for the Yoruba-heritage President of St. Francis

Response from the owner
Penelope, thank you for sharing your review with us. We appreciate the positive feedback.
Jade Buford
3 weeks ago
1

I wouldn’t recommend this hospital to a dog , don’t waste your time.

Response from the owner
Hi Jade, we’d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?
KRISTI VICK
4 weeks ago
5

I want to sincerely thank the staff at St. Francis Park ER for the outstanding care they provided to my husband. From the moment we arrived, we were seen quickly, and treated well. The medical team was not only efficient but also very compassionate and attentive, taking the time to explain everything clearly and answer all our questions. Their professionalism and kindness made a huge difference in our experience. We felt genuinely cared for throughout the entire visit. I highly recommend St. Francis Park ER to anyone in need of prompt, thorough, and compassionate emergency care.

Response from the owner
Kristi, thank you for sharing your review with us. We appreciate the positive feedback.
Chip Forrester
1 month ago
2

My MD scheduled me for a CT scan 8 August 2025. I was checked in and completed intake not too long after check in. After arriving in Radiology for my CT scan, I was escorted to the CT scan facility. The Tech who escorted me was unable to set my IV line after 3 attempts and the other tech was placing a call for an RN to come make a 4th attempt when they decided the third attempt was successful. 1 Star would be accurate but I am scoring St. Francis Hospital higher only because check in and intake went smoothly and the CT scan was uneventful

Response from the owner
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
Ty Smith
1 month ago
1

Worse hospital experience ever. My nurse was cool but it’s like he forgot I was in here or something been here for 12 hours still no answer of what’s going on with me only what my nurse think is wrong for me. And I understand it is a Sunday but doctors are supposed to be on call right or it’s suppose to be multiple doctors or nurses who know what they doing around the clock. The staff is unprofessional told me they was calling me nurse for 4 hours and he never came to my room to see what was going on so when I walked out they said he was with an unresponsive patient when they could have just said that or send me someone else!! I just want them to take my iv out I’ll go to another damn hospital they need to close it down I see why they ratings is 2.8

Response from the owner
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
Kennedy Robinson
1 month ago
3

The staff and team were helpful to me during my visit. They told me I was fine even despite my anxiety attacks but overall I’m very blessed that I was good and telling me that I needed more iron because of lack of energy. So thank you to that and thank you Sanit Francis for treating me well

Response from the owner
Kennedy, thank you for sharing your review with us. We appreciate the positive feedback.
Lacasha Hill
1 month ago
1

The 9th floor staff are rude and unprofessional on so many levels. The case management nor doctors would communicate or return any calls per request. The nurse gave doctors contact information and they still refused to return a call about my aunt.From the nurse assistant not wanting to do their job. The charge nurse did not correct and situation addressed. We requested she be transferred out on Sunday because of the neglect and verbal abuse she was receiving. She stayed soiled for twenty four hours and the nurse assistant was aware.Do not take your love ones to this facility. They have no empathy for the patients at all.. On Saturday they discharged her after not doing anything to help her medical conditions nor plans to recovery. Now four days later she has been admitted to another hospital due to same conditions that were untreated. This hospital is absolutely the worst I've ever seen this facility should definitely be shut down.

Response from the owner
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.
Ivory James Jones IV
1 month ago
5

I rate Saint Francis at five star because of its exceptional service and quality.

Response from the owner
Ivory, thank you for sharing your review with us. We appreciate the positive feedback.
Ebonie Washington
1 month ago
1

The staff doesn’t care about their patients. Beware.

Response from the owner
Hi Ebonie, we’d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?
Valvetta Tuggle
1 month ago
5

🌟 A Truly Exceptional Experience at Saint Francis Hospital (Park Avenue) 🌟 I don’t usually leave reviews, but I had to take the time to write this because my experience at Saint Francis Hospital on Park Ave was nothing short of amazing—from the moment I walked into the emergency room to the time I was discharged after two emergency surgeries. Upon arrival at the ER, I was in extreme pain. The efficiency, professionalism, and kindness of the ER staff immediately put me at ease. I wasn’t there long before I was seen, and the doctor personally came out to check on me—not something I’ve ever experienced at an ER before. He saw the pain I was in and explained that based on the imaging, I would be admitted. 🏥 Hospital Admission & Care Once admitted, the transition to my room was smooth. While I did wait a little bit for someone to come check on me, it was within a reasonable timeframe and did not take away from the overall experience. I had to undergo two emergency surgeries back-to-back, which of course was overwhelming and scary. I’ll admit I was concerned at times due to limited communication from the doctors—not from lack of care, but simply from their demanding schedules. Still, once everything settled, they followed up in typical doctor fashion, making sure I was OK. ❤️ But let me talk about this nursing staff. I cannot say enough good things about the nurses, CNAs, and MAs—especially those on what I believe was the third floor. They were timely, attentive, compassionate, and consistent. I never had to wonder when I’d get my medication. They followed routine and protocol to the letter, but they also brought humanity to their work. I didn’t feel like “just another patient”—I felt seen and cared for. 🍽️ I was NPO (nothing by mouth) for most of my stay, but the few times I could eat, the food service staff was just as courteous and respectful. Everyone—from the people who cleaned the room to those delivering trays—showed professionalism and kindness. ✅ To the entire Saint Francis team: Thank you. I’ve always heard negative things about this hospital and had been advised to go to other places like Methodist Germantown. But that day, I was in too much pain to go farther—and I now believe that was truly divine alignment. The level of care I received here was beyond anything I’ve experienced at any hospital, including those with higher reputations. 👏 Kudos to the administrative staff, the directors, the nurses, the techs—every single person who made my stay more bearable and helped me heal. You are doing incredible work, and it shows. From the bottom of my heart—thank you. 💙

Response from the owner
Thank you for your positive feedback, Valvetta. We are thrilled you had a great experience.
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