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Saint Francis Hospital – Memphis

5959 Park Avenue Memphis, TN 38119
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Saint Francis Hospital - Behavioral Health Services TN 38119

About Saint Francis Hospital – Memphis

Saint Francis Hospital – Behavioral Health Services in Memphis Tennessee offers inpatient treatment for psychiatric, mental health, and behavioral health issues, including issues related to substance abuse. Their behavioral health treatment is available to adults and seniors. Short-term behavioral health services include 24-hour monitoring by nursing staff.

In the Behavioral Health Center at St. Francis Hospital, you will receive medical and psychological assessments, medication management as needed, counseling in both individual and group settings, and recreational opportunities. Co-occurring disorders such as anxiety and depression are addressed during treatment. Issues related to aging, such as declining physical abilities, decreased social activity, and nutritional counseling are addressed when needed.

Saint Francis Hospital’s Behavioral Health Center accepts most major insurances, including Medicare, Medicaid, Managed Medicare Advantage plans, and health insurance exchanges including Ambetter, BCBS-TN, Bright, Oscar and United exchanges. Check with your provider to verify your coverage, out of network benefits, and possible copayments that may be required.

Facility Overview

Bed icon 519
Number of Available Beds

Latest Reviews

jennifer gomez
2 months ago on Google
5
I had the best nurse for labor and delivery she was very supportive, sweet, understanding Farial Amin Thank You so much for all your help, patience and support, the Doctor who was on call for my doctor was great as well I believe I had a great team with me on this very important day for my little family Thank y'all again so much
Response from the owner2 months ago
Thank you for your positive feedback, Jennifer. We are thrilled you had a great experience.
Aw Naturale
2 months ago on Google
1
I despise the fact that you are required to rate even a star to give a review. The unit in which my family was on deserves 0 stars.I honestly don't want to make this review long as I will reserve that information for someone within the hospital so that a change can be made.My family member was admitted onto the 10th floor, Barry Oncology Unit. I regret that day.At the very beginning of my family member's stay, it felt off. It took so long for simple things to be done. I can tell the unit is full of agency/travel nurses and new nurses. Pumps beep for long periods of time yet the nurses' station usually has many people just sitting there. The techs/CNAs were ok. I have no real complaints other than when my family was about to get discharged, around 5pm, we needed help to get them clean, so we called out. No one ever came. Such a disgrace.I feel my family member was disregarded and not given compassionate care. Most of the nurses were task-oriented but that was about it. Some could complete the tasks but had no idea why they were doing what was ordered. That is scary.There are MANY details that I have to omit as they will be reported to the nurse manager, CNO, and possibly the BON and whoever else we need to so they can see the error in their ways.All I can say, if you want your family member to get good care and SURVIVE, DO NOT ALLOW THEM TO COME HERE. If you have no choice, please ensure someone can be there at all times to watch over them because the people there will not.
Response from the owner2 months ago
Your feedback is very important to us, thank you for sharing. If you are open to discussing further, please email patientexperience@tenethealth.com with your contact information and the patient's name so that we can follow up with you directly.
Jholianis Osorio
2 months ago on Google
5
Very friendly and attentive staff
Response from the owner2 months ago
Hi Jholianis, we are really grateful and appreciate you taking the time to share your review with us. Hola Jholianis , estamos realmente agradecidos y apreciamos que te tomes el tiempo para compartir tu resea con nosotros.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Accepted Insurance

Saint Francis Hospital – Memphis works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs enable clients to receive care without leaving their home, workplace, and community. Clients typically receive intensive addiction counseling, including individual, group, and family therapy. Many programs promote clients' long-term sobriety through recovery-focused life skills training and ancillary services, such as peer coaching. Medication assisted treatment (MAT), including medication induction and maintenance, are common in outpatient care. Most facilities offer multiple levels of care to accommodate clients' evolving needs, including intensive outpatient (IOP) and standard outpatient programming.
inpatient iconInpatient
Inpatient rehabs are designed principally for clients who require intensive supervision and support, including clients who have just completed detox, clients in early recovery, and clients at an elevated risk of relapse. Inpatient treatment helps clients stabilize following detox and prepares them to step-down into outpatient and/or community-based care. Clients reside at the facility for the duration of their program and engage in extensive addiction counseling and education. Many programs also offer evidence-based complementary therapies.
12-step icon12-Step
When enrolld in an addiction recovery program that's based on the 12 step model, clients are able to cultivate recovery-focused life skills emphasizing spiritual, mental, and emotional healing. Participants receive intensive peer support in 12 step meetings, which are anonymous, free, open to the public, and available day and night in most communities. Self-selected sponsors guide sponsees through the recovery journey, cultivating self-awareness, forgiveness, acceptance, and accountability. Though these programs are rooted in spiritual principles, participants aren't required to be religiously affiliated.
24-hour icon24-Hour Clinical Care
Safe detox requires 24-hour clinical care in Tennessee. This is due to the health risks that are involved during withdrawal. As the brain reacts to the absence of the drug, severe symptoms can occur, depending on the type of drug used. For instance, alcohol and benzodiazepine withdrawal may result in seizures. Fortunately, supervised care in a clinical setting can provide the necessary treatment to avoid health risks and allow you to complete detox safely.
medically-assisted-detox iconMedically Assisted Detox
To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Counseling in Tennessee that takes a dialectical behavior therapy approach can last from six to 12 months. During that time, you'll develop skills in the areas of distress tolerance, mindfulness, emotional regulation, and interpersonal effectiveness.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy is a safe place to work through the lingering effects of traumatic events in your life. Your therapist will help you understand the physical and emotional responses that can develop after witnessing or experiencing a traumatic event. You then work toward developing healthier coping mechanisms to reduce your symptoms.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills training teaches you how to cope with challenging situations in non destructive ways. This crucial piece of drug rehab in Tennessee gives you tools for decision making, relationship building, and self care.

Many individuals who are experiencing addiction are extremely malnourished. This is due to negative patterns that develop during active addiction. Nutrition therapy helps break these negative patterns and teaches you to develop healthy ones that will help you sustain sobriety long term.

Recreational therapy supports addiction recovery by giving you structured activities that promote physical and mental health. These help build a supportive network of your peers that promotes sobriety. Activities can include sports, creative arts, and outdoor adventures that help you reduce cravings, manage stress, and give you an emotional outlet.

Amenities

  • home-setting iconResidential Setting

Staff

Scott Smith

CEO

Ryan Nelson

CFO

Chris Jenkins, MHA, FACHE

COO

Cameron Murphy, MSN, RN

Chief Nursing Officer

Contact Information

Phone icon (901) 765-1000
Building icon

5959 Park Avenue
Memphis, TN 38119

Fact checked and written by:
Rita Milios, LCSW, SAP
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Memphis

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Reviews of Saint Francis Hospital – Memphis

2.67/5 (104 reviews)
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Reviews

5

What Saint Francis did for me was amazing, not only they got me recovered but also they showed me a way to keep it that way for the rest of my life. I learned how to change my bad habits for good ones and that had worked perfectly for me.

Reviewed on 1/8/2019
1

If you love someone with a mental illness, AVOID St Francis!! Gross negligence from the one and only psychiatrist on staff, Dr. Rack, to the nursing staff. I took my young adult daughter there for severe depression with psychosis. I told the assessor and nurses that she had ... Read More

Reviewed on 8/11/2018
1

My mother went to St. Francis Behavioral to be treated for her anxiety due to dinentia. She was fine health wise when she went in. Since you are not allowed to visit during certain hours, you can not see how they are cared for when you are not there. We kept asking them to b ... Read More

Reviewed on 7/23/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (100 reviews)
Susan Osborne
1 week ago
1

The staff were nice, but didn’t help you at all. One nurse was really great helping me. I needed help getting out of bed. They would get the IB pole & then just look at me as I struggled to get out of bed. Didn’t get clean sheets unless I asked for them. The mattress on my bed was awful. Very bad experience

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
LaShundra Givens
1 week ago
5

I went here yesterday between the hours of 2am or 3 though I was having a heart attack the staff got me right to the back and took really good care of me I was so nervous they really did calm me down I appreciate them all so much for being there for me Saturday morning really can’t thank them enough 🥰

Response from the ownerInvalid relative date format:
LaShundra, thank you for sharing your review with us. We appreciate the positive feedback. <br>
Ms Tiff
2 weeks ago
1

My mom was at the E.R. in January 2023. Unfortunately, she passed away in the exam room. The Dr. never gave us the results of any of her tests. The Dr. did not provide us with a diagnosis. The Dr. did not provide a treatment plan. When my mom passed, the Dr. did not come and talk to the family or provide us an explanation of what happened. My mom waited all night in the E.R. She suffered all night in the E.R. The inhumane care she received, or lack thereof was disgusting. My mom deserved better. If I could give 0 stars I would.

Response from the ownerInvalid relative date format:
Tiff, we are so sorry about the loss of your mother. You have our deepest condolences . We’d like to learn more about your experience , please email patientexperience@tenethealth.com with your contact information and the patient's name so that we can reach out to you directly. <br>
Shelby White
2 weeks ago
1

Emergency room wait time is flat out ridiculous, hospital is beyond filthy, furniture is out dated. This hospital honestly should’ve been closed down years ago.

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
Maranja P May
3 weeks ago
1

Do not allow your loved one to come to this trash can! They lost my brother glasses in his room! Did not feed him. Had to fuss to get a ct scan when I told them he wasn’t like this before!

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
Michaela Nichols
3 weeks ago
1

Piss Poor treatment of Women that’s given birth and their babies. Lazy, ill trained, and neglectful.

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
melissia foster
3 weeks ago
5

This has been the best hospital stay . I was made to feel cared about. Everyone went above and beyond expectations. I am forever grateful for the hospital and its staff.

Response from the ownerInvalid relative date format:
Hi Melissia, we’re really grateful and appreciate you taking the time to share your review with us.
Orient LM
4 weeks ago
5

Excellent service, my wife had my little girl and everything was great, it's a great hospital

Response from the ownerInvalid relative date format:
Thank you for sharing your review with us. We appreciate the positive feedback.
Memphaus93 Rains
4 weeks ago
1

I went to the ER on May 13 really late and was throwing up and pouring sweat. Convulsions and hives and chills.....they did get me in a room very fast and drew blood....but ended up sending me home after telling me I was septic and that my levels were way off. I do not recommend going to this hospital. I do how ever recommend regional one

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
Tiffany Lovell
1 month ago
2

I do not recommend this hospital to anyone the floor I was in the staff was so mean never even offered to bathe me at all I wasnt able to do so myself . The housekeeper who cleaned my room was the most sweetest lady there very kind but the nurses was awful i couldn't wait to go home from there . They took forever to even come check on me when needed my fiance had to help me most of the time n hurt his back by doing so . I've never had a catheter in my whole life n nurse that was putting one in me was rough n it was hurting me bad while other nurse was fussing at me n worrying bout that lil small breathing thing instead of trying to calm me down n comfort me . I will not go back to that place if my life depended on it . The Dr that did my surgery n the two nurses who were in surgery room also they were ok but not kind ar all I was scared after since it was my first major surgery n I'm so glad to be home I left that place n kept my Cath in bc I couldn't stay there any longer .

Response from the ownerInvalid relative date format:
Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name. <br>
Susan Burrow
1 month ago
5

I had a good experience at St. Francis. The nursing staff was excellent. They were attentive and helped to calm my nerves. I would definitely endorse their quality of care! Many thanks

Response from the ownerInvalid relative date format:
Thank you for your positive feedback, Susan. We are thrilled you had a great experience. <br>
Ronnie Money
1 month ago
5

I can’t lie when my mom 1st came here and I told everyone they had nothing good to say about st Francis but I can actually say my mom experience was the best the nurses and staff treated her like very well I mean answered all our questions and fulfilled our needs so from the waiting room to the 5th floor I applaud y’all keep up the great work Signed a real mama’s boy

Response from the ownerInvalid relative date format:
So glad to hear that! Ronnie, thank you for the wonderful review and for taking the time to share your feedback.
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