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Sandstone Care Teen Center at Chesapeake

2020 Martins Grant Ct Crownsville, MD 21032
1
Top 10 Rehab In Crownsville
The facilities at Sandstone Care Teen Center at Chesapeake in Crownsville, MD 5
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About Sandstone Care Teen Center at Chesapeake

Located in a quiet corner of Crownsville, Maryland, Sandstone Care offers drug rehabilitation services for teens struggling with substance use disorder and mental illness. The program lasts 60 to 90 days in a safe and structured environment. Experienced healthcare professionals will provide your loved one with personalized care that uses experiential therapies and evidence based treatments.

A Serene Location With Careful Supervision

The facility is located less than an hour outside of Baltimore in a cul-de-sac setting with multiple trees surrounding it. It provides clients with the calmness ideal to achieve healing. Teens will be monitored 24/7 with the appropriate safety measures in place so they can put their complete focus on mental and emotional growth.

The in-house chef will provide your loved ones with nutritious and delicious meals that fits with their diet needs. Well balanced meals are important for achieving overall healing, which can support the addiction recovery process.

Therapeutic Curriculum With Evidence Based Techniques

At the beginning of their stay, teens will be challenged to think about their identity outside of using substances. Counselors will also guide patients in learning new social skills and creating healthy relationships. As teens move deeper into the program, they’ll be learning positive coping skills such as taking up healthy hobbies and improving sleep quality. They’ll get a jump start on employment training while keeping up with their classes.

A few therapeutic activities they may do while they’re at the facility include journaling and yoga. These are activities they can continue to do outside of treatment in nearby nature settings, such as the Bacon Ridge Natural Areas. The final few weeks of treatment will focus on managing anger, mindfulness, and using cognitive behavioral skills to manage stress.

Facility Overview

Dollar icon $180
Avg Cost per Day

Latest Reviews

Maddie
2 weeks ago on Google
1
Okay so, I got to sandstone on February 28 and got out April 19(I know I’m very late on writing this.) The first week wasn’t so bad, the groups were mid, I liked some staff. I can’t remember most of my stay but I will say the things that stuck out to me. First: the website, from what I read and know, the website says, you get to go on different outings, like rock climbing, hiking and a trampoline park, horseback riding, etc. that’s a whole lie. You do two outings, equine and crossfit(which is gym.) equine is you basically sit in the gun with horses and try to connect with them, it was boring, but there was this one time we got one of the horses to go around obstacles. Second: staffing, I liked most of the staff, but they were severely understaffed and most of the time had bad communication and didn’t know what was going on half of the time. Third: the food, the food was all over the place. Some days the food was actually good and the next it was Tv dinners, which were cold most of the time. I remember one week the chef ordered spoiled milk, it was probably an accident but that’s still disgusting. Fourth: I don’t know what category this is, but anyway. When I was there two clients were un consensually kissed by another client. The other client was kicked out but there was other instances that also weren’t good, so the client should have been kicked out a long time ago(in my opinion.) fifth: the police, police where there every week, either because of awolling or fighting. Fights were brutal(some not all, from what I’ve seen.) I awolled too, yes it was nice to get out and get some air, but DO NOT, I repeat DO NOT AWOLL. so that’s how my stay was, there might be so things I’m missing, but I can’t remember. In my personal opinion, this place is a 1 maybe a 2 if they didn’t lie so much, but this place sucks.
Rockstar
1 month ago on Google
1
Took my son there for help. After 2 weeks the program staff graduated him from the program (absolute insanity). They then began charging me 50 dollars per day. Me, personally while sucking my insurance dry as well. My son began hearing voices, having mental health issues that he wasn't having before he went there. He was bullied and the staff ignored it. My son then began purging and lost 25 pounds. No one noticed... finally they call me to tell me they graduated him, 2 weeks later. They never mentioned him being assaulted, my son told me. At this point I talked with my insurance company and found another place to send my son. Staff there would not send me his paperwork, tests, diagnoses or anything. So sandstone dragged out the departure date to milk my insurance. Not only that when i picked my son up i had a 1500 bill that i have to pay personally as a result of him graduating the program and stepping down a level, which is unbelievable. The new location I had lined up had to actually take him sight unseen because sandstone would not return calls nor emails. I called, I sent emails. The new location also called and sent emails. The day I picked my son up they were supposed to have a copy of all the paperwork ready for me. That is normal. Staff said they didn't have any paperwork and that the therapy team was off and therefore there was no way I could get it. They assured me I would be receiving an email giving me all I needed. Never got the email. The location I am referring to is in crownsville md. Don't take your son or daughter here. Please. Ended up taking my son to another place in Mississippi door to door transport. He graduated from that place. After 7 rehabs he is finally on track and making good choices. My son has had 7 rehabs total. Only two locations were horrible. Sandstone is one of those two. I am sure other people have decent experiences here. Unfortunately we didn't. I highly recommend you skip crownsville md. Did hear that the texas and Colorado locations with sandstone are premier. If you have to do sandstone I would try one of those two over the MD one. I also need to add that my son did nothing regarding school work. He was kicked out of his high school as sandstone would not communicate with the school. Even though I intercede several times with his local high school, it didn't matter. Since sandstone would not confirm my sons status as being there he was kicked out. Now he is too far behind in his freshman year of high school to recover.
Kristen White
2 months ago on Google
2
Choosing a residential treatment program is difficult because you can only base your assessment on a website, random reviews, your experience with admissions, and your gut. If you have personal referrals, that is helpful, but not necessarily reflective of the experience your teen will have. Here is my honest assessment of the Chesapeake facility, which I chose among several options because I consistently had the best experience with the admissions team at Sandstone. Justina was by far superior in her service and reliability. Other places felt cold and corporate. Overall, the experience wasn’t what we thought it would be. The website portrays an image that wasn’t reflective of the real experience. Surprise! My daughter was there for three weeks. Intake was okay, but they could do a better job preparing parents for what the experience will be like. The actual experience in the first two weeks was jarring and stressful and probably entirely normal. The biggest problem was very poor communication from her therapist which made things way more stressful than necessary. Everyone we did talk with was kind and helpful but communication felt hectic and disorganized and dialed up the stress. Food and physical activity were not as advertised. Lots of processed food and sitting around, according to my teen. The living arrangements were intense with lots of social conflict and aggression. It was hard to hear about and it caused my teen serious stress. My daughter felt there were some kids there with acute behavior issues that created a toxic environment and shouldn’t have been there per the website. My guess is that’s common. My daughter said it wasn’t super helpful except for being removed from everyday life and not having access to drugs, which might be good enough in some cases. Plus she was around kids more acute than her which opened her eyes and helped her see she wants more for her life. When we discharged we literally stood on the driveway waiting for our kid and then left. There was clinical close out, no meeting, no wrap up report, nothing. It’s weird. I think the experience she had is probably par for the course. We wouldn’t send her back or recommend it but it seemed like they had good staff but not reliable systems and operations. They have the makings of a much better program and I hope they can get there.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.6 / 10

Location

Accepted Insurance

Sandstone Care Teen Center at Chesapeake works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients who are exiting detox or intensive inpatient treatment often enroll in outpatient rehab programs to ensure a robust continuity of care. Outpatient programs allow clients to remain in or return to their homes and workplaces while continuing to receive treatment, which typically includes addiction counseling and recovery-focused life skills training. Clients in opioid and/or alcohol recovery may also receive medication assisted treatment (MAT), including medication induction and maintenance, at an outpatient facility.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients who are leaving inpatient rehab often choose to transition into an intensive outpatient program (IOP) to receive high-level support as they reintegrate into their home, workplace, and community. Intensive outpatient rehab also benefits those at risk of relapse. Clients typically participate in nine to 20 hours of treatment weekly, with modalities ranging from psychotherapy to addiction and recovery education. Many programs also provide medication assisted treatment (MAT) and complementary care, such as nutrition counseling, and acupuncture.
aftercare iconAftercare Support
Clients receiving support in a rehab aftercare program typically partner with their case manager and care team to identify and access the services that best align with their recovery needs and goals. Rehab aftercare services are designed to evolve with clients' changing needs to promote their long-term sobriety. Care modalities are highly customized and may include a range of medical, mental health, and social service resources, including peer coaching, career counseling, and 12 step program induction.
sober-living iconSober Living Homes
Most sober living homes in Maryland are located in peaceful, quiet neighborhoods. These private residences are designed to offer a low-stress but structured environment where residents can focus on their ongoing recovery efforts and receive support to maintain sobriety. Several individuals, all of whom are in recovery, share the halfway house. This type of communal living helps decrease relapse, increase employment rates, and helps individuals hone their recovery skills.
24-hour icon24-Hour Clinical Care
For intensive-level rehab treatment, 24-hour clinical care in Maryland is an essential tool. Medical staff are available around the clock to supervise the process, which involves cleansing the body of toxins. Close supervision is necessary due to the potential risks of withdrawal symptoms. Medical experts on-site are available to prescribe medications and other forms of treatment to address these symptoms and ensure a safe detox process.
medically-assisted-detox iconMedically Assisted Detox
Quitting drugs and alcohol on your own can cause uncomfortable and even dangerous side effects caused by the withdrawal process. In medically assisted detox, a team of licensed medical professionals will monitor your health, provide medication for potential withdrawal symptoms, and work to keep you safe and comfortable. Most people transition to an inpatient program or a maintenance program that uses medication assisted treatment (MAT).

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive behavioral therapy in Maryland emphasizes your current life rather than what has happened in the past. Your therapist will help you develop methods to deal with current and future challenges so you can cope in healthy ways that don't involve substances.

During dialectical behavior therapy sessions, you'll review the challenges you faced the previous week and the feelings you experienced during those times. You and your therapist will engage in problem solving, discussing how you can handle those situations in the future for a better outcome. This involves keeping a diary throughout the week to track your emotions.

equine-therapy iconEquine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Four key principles guide motivational interviewing. These are empathy, self efficacy, rolling with resistance, and developing discrepancy. These techniques allow the client to examine their motivations for change, identify discrepancies in their current situation and future goals, and feel empowered to make changes to reach their goals.

The focus of trauma therapy is to heal the emotional wounds that occurred when you witnessed or experienced a traumatic event. Therapy helps you process this trauma emotionally and mentally so you develop healthier coping skills and improve your quality of life.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills may be as simple as preparing a meal or as complex as interpersonal communication. They cover a broad range, encompassing the core skills you'll need for a successful long term recovery. Rehab in Maryland focuses on helping you develop or re learn these skills so you can live a healthy, independent life in recovery.

The goal of creative arts therapy is to help you express complicated emotions or work through difficult situations. This happens through self expressive activities such as dance, drama, music, or art. The treatment provides a safe setting to process emotions and understand yourself better.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • hiking iconHiking
  • hiking-poles iconWalking Trails

Staff & Accreditations

Staff

Michael Hunter

CEO

Drew Powers, CAI-II, CSAC-A

Chief Growth Officer

Sarah Fletcher, LPC, LAC

Chief Clinical Officer

Robert Ochsner, MD

Chief Medical Officer

Shannon Smithwick, RN, MSN

Chief Nursing Officer

Kevin Dill

Chief Compliance Officer

Peter Brink

CFO

Jessamyn Lovell

Chief People Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

LegitScript has reviewed Sandstone Care Teen Center at Chesapeake as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in April 2022

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Maryland

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes

Contact Information

Phone icon (667) 458-6880
Building icon

2020 Martins Grant Ct
Crownsville, MD 21032

Fact checked and written by:
Eric Owens
Edited by:
Peter Lee, PhD

Rehab in Cities Near Crownsville

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Reviews of Sandstone Care Teen Center at Chesapeake

3.5/5 (61 reviews)
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Reviews

Overall Experience
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Google Reviews

3.5 (61 reviews)
Maddie
2 weeks ago
1

Okay so, I got to sandstone on February 28 and got out April 19(I know I’m very late on writing this.) The first week wasn’t so bad, the groups were mid, I liked some staff. I can’t remember most of my stay but I will say the things that stuck out to me. First: the website, from what I read and know, the website says, you get to go on different outings, like rock climbing, hiking and a trampoline park, horseback riding, etc. that’s a whole lie. You do two outings, equine and crossfit(which is gym.) equine is you basically sit in the gun with horses and try to connect with them, it was boring, but there was this one time we got one of the horses to go around obstacles. Second: staffing, I liked most of the staff, but they were severely understaffed and most of the time had bad communication and didn’t know what was going on half of the time. Third: the food, the food was all over the place. Some days the food was actually good and the next it was Tv dinners, which were cold most of the time. I remember one week the chef ordered spoiled milk, it was probably an accident but that’s still disgusting. Fourth: I don’t know what category this is, but anyway. When I was there two clients were un consensually kissed by another client. The other client was kicked out but there was other instances that also weren’t good, so the client should have been kicked out a long time ago(in my opinion.) fifth: the police, police where there every week, either because of awolling or fighting. Fights were brutal(some not all, from what I’ve seen.) I awolled too, yes it was nice to get out and get some air, but DO NOT, I repeat DO NOT AWOLL. so that’s how my stay was, there might be so things I’m missing, but I can’t remember. In my personal opinion, this place is a 1 maybe a 2 if they didn’t lie so much, but this place sucks.

Rockstar
1 month ago
1

Took my son there for help. After 2 weeks the program staff graduated him from the program (absolute insanity). They then began charging me 50 dollars per day. Me, personally while sucking my insurance dry as well. My son began hearing voices, having mental health issues that he wasn't having before he went there. He was bullied and the staff ignored it. My son then began purging and lost 25 pounds. No one noticed... finally they call me to tell me they graduated him, 2 weeks later. They never mentioned him being assaulted, my son told me. At this point I talked with my insurance company and found another place to send my son. Staff there would not send me his paperwork, tests, diagnoses or anything. So sandstone dragged out the departure date to milk my insurance. Not only that when i picked my son up i had a 1500 bill that i have to pay personally as a result of him graduating the program and stepping down a level, which is unbelievable. The new location I had lined up had to actually take him sight unseen because sandstone would not return calls nor emails. I called, I sent emails. The new location also called and sent emails. The day I picked my son up they were supposed to have a copy of all the paperwork ready for me. That is normal. Staff said they didn't have any paperwork and that the therapy team was off and therefore there was no way I could get it. They assured me I would be receiving an email giving me all I needed. Never got the email. The location I am referring to is in crownsville md. Don't take your son or daughter here. Please. Ended up taking my son to another place in Mississippi door to door transport. He graduated from that place. After 7 rehabs he is finally on track and making good choices. My son has had 7 rehabs total. Only two locations were horrible. Sandstone is one of those two. I am sure other people have decent experiences here. Unfortunately we didn't. I highly recommend you skip crownsville md. Did hear that the texas and Colorado locations with sandstone are premier. If you have to do sandstone I would try one of those two over the MD one. I also need to add that my son did nothing regarding school work. He was kicked out of his high school as sandstone would not communicate with the school. Even though I intercede several times with his local high school, it didn't matter. Since sandstone would not confirm my sons status as being there he was kicked out. Now he is too far behind in his freshman year of high school to recover.

Kristen White
2 months ago
2

Choosing a residential treatment program is difficult because you can only base your assessment on a website, random reviews, your experience with admissions, and your gut. If you have personal referrals, that is helpful, but not necessarily reflective of the experience your teen will have. Here is my honest assessment of the Chesapeake facility, which I chose among several options because I consistently had the best experience with the admissions team at Sandstone. Justina was by far superior in her service and reliability. Other places felt cold and corporate. Overall, the experience wasn’t what we thought it would be. The website portrays an image that wasn’t reflective of the real experience. Surprise! My daughter was there for three weeks. Intake was okay, but they could do a better job preparing parents for what the experience will be like. The actual experience in the first two weeks was jarring and stressful and probably entirely normal. The biggest problem was very poor communication from her therapist which made things way more stressful than necessary. Everyone we did talk with was kind and helpful but communication felt hectic and disorganized and dialed up the stress. Food and physical activity were not as advertised. Lots of processed food and sitting around, according to my teen. The living arrangements were intense with lots of social conflict and aggression. It was hard to hear about and it caused my teen serious stress. My daughter felt there were some kids there with acute behavior issues that created a toxic environment and shouldn’t have been there per the website. My guess is that’s common. My daughter said it wasn’t super helpful except for being removed from everyday life and not having access to drugs, which might be good enough in some cases. Plus she was around kids more acute than her which opened her eyes and helped her see she wants more for her life. When we discharged we literally stood on the driveway waiting for our kid and then left. There was clinical close out, no meeting, no wrap up report, nothing. It’s weird. I think the experience she had is probably par for the course. We wouldn’t send her back or recommend it but it seemed like they had good staff but not reliable systems and operations. They have the makings of a much better program and I hope they can get there.

Ivana Puentes
2 months ago
1

I had one of the worst experiences here at Sandstone. This was my first residential. The website glorifies this place. On their website it states, “Fun and experiential therapies such as yoga, tai chi, hiking, and outdoor adventures will help your teen learn new coping skills when things get tough.” which isn’t true. A lot of the outings promised are unfulfilled, although once a week you go to the gym or horse therapy. When it comes to food, it is either frozen breakfast food or “TV dinners” which is served cold. The police are constantly there, either for runaways or people who are a threat to themselves. When it comes to people who self harm in the facility, not a whole lot is done; you get hospitalized and you end up coming back to place. This place is not helpful for those who are struggling with mental health. There are a lots of fights amongst the clients and since it’s a hands off facility, it gets very difficult to de-escalate these situations. Also when it comes to school, there is only one teacher who runs between all of it. She is truly a hard working person but when it comes to being in charge of all the children, sometimes she slacks and I wasn’t able to receive any of my school work, and my school wasn’t even contacted to get my schoolwork. When it comes to staff, a lot of them are truly kind and care about your well-being. The therapists I’ve met were so kind and they connected well with the people who paid attention, D, Justice, Norris, Victoria, Abi and Laquandra were some of the kindest souls I have ever met. This place also lacks in resources during group, they put on YouTube videos that you can watch at home or they have you fill out some papers and that’s about it. I would reconsider sending your children here if you truly want them to be a better version of themselves. (Also the tables don’t get cleaned!! I wiped down a table because it had been sticky for a week and I was horrified to see pure dirt on this paper towel)

Shivani Gurung
2 months ago
1

I do not recommend this facility at all. As an individual who chose this facility with the goal of getting sober, I was deeply disappointed by the treatment I received. I experienced unprofessionalism, degradation, bullying, harassment, and even assault during my stay. As a young adult, my concerns were completely ignored—especially when I reported that others were bullying me and affecting my treatment. This is not a peaceful, healing rehab environment. There was constant fighting, arguing, and even staff gossiping about young patients. The food was primarily TV dinners—no fresh or cooked meals—and was completely unappetizing. Family and individual therapy only occurred once a week, and there was no proper discharge planning. The program felt overcrowded with young clients, seemingly due to insurance benefits and the facility’s financial gain. I was held there due to miscommunication between staff and my parents, and during a POTS-related fainting episode, my parents weren’t even notified. Staff behavior was extremely unprofessional. One nurse, Mumu, directly told me she disliked me and failed to record my vitals correctly—I confirmed this when I accessed my medical records. Staff were frequently on their phones, playing music, and not paying attention to patients' needs. Sandstone Care may present itself well online, but the reality does not match the marketing. Thankfully, after I left Sandstone, I went to The Freedom Center in Buckeystown—and it truly saved me. There, I was treated with respect, supported as an individual, and provided with excellent case management. To add on there is NO FAMILY VIISTS, NO OUTINGS, NO PHONE CALLS. Please, for the well-being of your child or loved one, seek out a different facility. Sandstone Care demonstrated a clear lack of professionalism, compassion, and responsibility.

Amanda Connelly
2 months ago
2

I really wanted to love this facility. Initially I did love this facility. My daughter was inpatient for 8 weeks at a facility near home, and after fighting with the insurance company for 6 weeks they finally found her medically approved for residential treatment. The customer service reps that do the questionnaires were very attentive and super nice. It was explained to me that this facility was primarily mental health with a secondary of substance abuse. Exactly what my daughter needed. They said they do not do 12 steps, and they really focus on the mental illness, because they can be more likely to abuse substances. Fantastic, right up our alley. They had a bed open pretty quickly and I was able to transfer her after 8 weeks inpatient to Sandstone. The day before I went to take her I was informed that there are no visits, ever. I was pretty upset about that because family involvement is critical for treatment. But I thought, phone calls would have to do. We made our way there, and then we were slapped with reality. There are two 15 minute phone calls per week. My argument was that my daughter was in a lock down mental health care facility for 8 weeks, she needs some grace and to incorporate family, because ultimately she is coming home to me. We were told about the equine and weekly outings. What we weren't told was that there is a 12 day period where the kids can not go out and if there is any behavior they can not go. You put a group of teens, mentally ill or not, into a house and expect no wrong behaviors? I thought this was barbaric, especially since before I took her there the customer service rep who was doing intake really hammered in on the outings and kids need to be kids. I spoke with Charles from Sandstone, and the amount of arguing I had to do to get her an outing, should not even been up for debate. I was finally told she can do outings. On a Sunday my daughter had called me hysterically crying. This was a red flag because she spent 8 weeks in a mental health hospital and never called once crying like this. I started to look into other facilities. Mp3 players are huge here and the restrictions are insane. I ordered a no bluetooth no wifi as directed and had it shipped to her. They told her she couldn't have it and I had to order a new one. So I did. A staff member still gave it to her and it ended up being stolen. Staff was supposed to return it with the amazon label I emailed them. No response. Try getting in touch with anyone on the campus. You can't. This is more of a rehab. They left her without deodorant for close to two weeks, when it was packed and approved. A $130 northface jacket, gone. mp3 players gone. They never gave her books to her, so I told her to get them herself she was told her can read and they were appropriate so get your stuff. My emails haven't been responded to, so maybe this will get their attention. The food was so intolerable that my daughter couldn't eat it. This is a facility that will keep children institutionalized, not reacclimate to society and become responsible productive members of society. I will give credit where credit is due, my daughter did get a lot out of one group, she loved her individual therapist, and the family therapist was great. Communication was awful, but the sessions were great.

Response from the ownerInvalid relative date format:
Hey Amanda,<br><br>Thank you for sharing this feedback with us. We are so happy to hear that your experience with our therapist and admissions team was very positive and that your daughter loved the care she received from our providers. Our goal is to help each child learn and grow during their stay and help them on their personal journey of healing. However, we are also very sorry that your overall experience with us did not meet your expectations. We fully understand that the decision for any parent to bring their child into residential care is a difficult and complex decision. I know our entire team at Sandstone Care, from our Admissions Team to our frontline nurses and therapists, do their very best to communicate all the program rules and requirements to our families during the admission process. I hope you appreciate that these rules and protocols are designed to keep all the children in our facility safe and to protect their privacy. We will seek to do a better job of communicating to our families prior to and during the process of entering care. Some of the conversations we had about your daughter’s experience with outings had to do with how she was performing on our behavior modification system and we are glad we could accommodate her. During your daughter’s stay we were actively in the process of redesigning our programming and outing experiences and since then those improvements have been implemented.<br><br>Lastly, we are very sorry that you have not heard back about your daughter’s belongings lost during her stay. I will look into this further and have someone get back to you as soon as possible. We have located her MP3 player and will be returning that to you via mail.<br><br>Thank you again and I wish you and your daughter all the best moving forward!
The Mod
3 months ago
1

If I could give this place 0 stars I would. Sure, it's better than other non residential treatment centers but please do NOT send your kids here unless you are sure they need help(if they aren't going there for anything harder than marijuana please reconsider because they will hate you when they come back). All they do is talk about how drugs are bad but nobody really cares. Most of the staff is nice and genuinely try to help people get better. But some people are just there for the money. Most of the time the food is horrible but if 1 of the staff everyone likes makes it its great. The lunch when I was there was tv dinners with the most random combinations but most of the time the staff try their best to make it more tolerable with seasoning or secondary options. People are forced to do group activities but sometimes you can stay in your room. The beds are small and they are like twin beds and theres 4 people per room in decent sized rooms. You have to wake up early around 5-6 am to get into the shower before other people do so the water is warm and the staff asks when you want to be woken up. Around every 10-15 minutes while you night staff come in and check to make sure nobody tries to run away. The first few nights are annoying but you get used to it. Most have a flashlight but try their best not to shine it at you. Every week or so they have piss tests where they charge you for getting the test and they tell you that it's mandatory(i think that's where they get the most amount of money from). They have a system where you get points depending on how good you act and how much you participate and the longer you're there the better rewards you get. They are things like temporary tattoos, sudoku books, and food. You can't have airpods or any wireless headphones like that there. It's intolerable without music but you can have mp3 players. You can't even email any teachers or contact anybody outside who's allowed on the phone call list for that matter if it's during the school year you have to ask the teacher to email the teachers. This was genuinely the most horrible experience in my life being there. I know there's worse but I haven't seen it and I would never wish this upon anyone. All of the "drugs are bad" is useless and actually made me more curious about why people use them and they even had a research project where you learned about them. Please heavily consider before you send your kids to any place like this unless it's for shock value because it'll definitely make them see how deep in some people are.

Terri Harris
4 months ago
5

I would highly recommend this for anyone that has a teen suffering with mental health issues. The tools my son learned during this program gave him his life back. He is on track to graduate in a few months, has a job and is looking forward to college!

Response from the ownerInvalid relative date format:
Hey Terri,<br><br>Thank you for sharing your experience at our Maryland Teen Rehab! We’re thrilled to hear that your son has regained his confidence and is back on track. Over the past year, we’ve made significant improvements to our facility, and it’s so encouraging to see those efforts reflected in the progress your family has experienced. We’re inspired by your son’s journey and wish him continued success as he works toward graduation and beyond!
Ray Sawvell
4 months ago
5

Sandstone Care is a fantastic resource for teens & young adults seeking support for mental health or substance use challenges. The staff truly care about making a difference, and their programs focus on genuine healing. Highly recommend!

Response from the ownerInvalid relative date format:
Thank you for your kind words and recommendation, Ray! We’re so glad to hear that you see the care and dedication our team puts into supporting teens and young adults on their journeys toward mental health and recovery.<br><br>Your feedback inspires us to continue making a positive impact. Thank you again for sharing your experience!
caitlyn lee flores
4 months ago
1

Response from the ownerInvalid relative date format:
We are sorry to see you did not have a good experience, Caitlyn. If you would like to share more, we welcome the opportunity to listen and address any concerns you may have. Please feel free to reach out to us directly at any time.
Rahma Osman
5 months ago
2

It was ok not too bad I definitely improved , looks like they got some new food that looks better. I loved dee she was the best therapist ever I miss her I wish we could keep our rehab therapist on the outside 😭 one of the best I ever had

Catherine Wyatt
5 months ago
1

Response from the ownerInvalid relative date format:
We are sorry to see you did not have a good experience. If you would like to share more, we welcome the opportunity to listen and address any concerns you may have. Please feel free to reach out to us directly at any time.
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