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StayWell Healthcare Inc – Psychiatric Outpatient Clinic for Adults

1309 South Main Street Waterbury, CT 06706
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StayWell Healthcare Inc - Psychiatric Outpatient Clinic for Adults CT 6706

About StayWell Healthcare Inc – Psychiatric Outpatient Clinic for Adults

StayWell Healthcare Inc. has a network of clinics across Waterbury, Connecticut, dedicated to multiple medical needs. The Psychiatric Outpatient Clinic for Adults on South Main Street is focused on adult behavioral care, including addiction concerns. This outpatient clinic includes medication assisted treatment (MAT) options.

What makes StayWell’s system unique is how expansive its services are. Other Waterbury locations focus on women’s care, primary care, dental services, and other specialties not always included with substance use disorder treatment. This allows you to add to your treatment plan without having to visit multiple providers.

They accept many commercial insurance plans as well as Medicaid and Medicare. They also offer a sliding fee scale.

Growing Through Mindfulness

The individual and group therapy programs available at this location draw on many approaches to strengthen your recovery. One of these is cultivating mindfulness, or a heightened sense of awareness of one’s thoughts and feelings to understand them better.

I think mindfulness strengthens everything else you do, in and out of treatment. For example, it helps you better understand where negative feelings that may push you toward substance use are coming from, allowing you to reassess the “why” of what you’re feeling and choose a healthier response.

Bilingual Case Management Support

Case management services aren’t all that rare. These programs provide you with a case manager dedicated to helping you meet your needs in and out of treatment. What does stand out to me, however, is that this facility provides case management in English and Spanish.

You should never feel like you’re not getting the full benefits of treatment because of a language barrier. Multi language options like these open the door to more members of the community and make recovery more accessible.

Special Care for HIV

The multiple StayWell clinics in Waterbury have different specialties. One location (on Phoenix Street) provides screenings and care for those with hepatitis C, HIV, and sexually transmitted diseases. An overlap between substance abuse and these diseases means patients receiving SUD care at a StayWell clinic may be referred to the Phoenix location for additional care.

Having all of these services in one network is a big bonus. It means less time traveling, plus it makes managing appointments easier. On top of that, caregivers in the same network will have an easier time communicating with one another and coordinating your care.

Latest Reviews

Migena Golloberda
2 months ago on Google
1
In the front are very nice but the dentist so rude to people
Renee
3 months ago on Google
1
People working at the adult front desk room 303 are rude and unprofessional .
Wasim Rauff
3 months ago on Google
1
2025 I came my dentist appointment 11.15 am I came here 10.54 am waiting nobody call me yet but some ppl came very late that said my appoitment 5 mints before or late thy allowed to them but I m came correct time before thy told me getting late why this place wasting ppl money time etc still Waterbury Mayour office states or governor they don t care about state ppl we paying we need good service all ways start well playing with ppl now 11.45 am still thy taking late coming ppl ???2024 this place never keep the on time appointment all ways delay delay but we have to come correct timeNever keep on time all ways delay I went 3.05 pm she said come 3pm and sign front desk display if you arrival after 15 mints nobody call you ask them I ask so many time she said thy will call you call you until 3.48 pm thy didn t call me after I went to see dental doctor he from China he s name couldn t remember me he s nice guy he said front desk thy doing appointments my point thy are hungry of money wasting ppl time management should talk to these pplVery bad customer care and take long timeafter sign the papers to see doctors thy are very rude management very poor to handle this cases and thy can t do anything s thy need money money $ all waysI complain so many time to management but nothings happen even called Mayour office n states thy all ways take my name n number thy said we will take care your complain until doesn t took any action to president of USA to you viewJust now I spoke to nurse Staywell south main st she was very rude hang up the phone like slap in face ??
Response from the owner2 months ago
Sorry to hear about this experience.
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5.9 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Donald Thompson, MPS

President/Chief Executive Officer

Tess Lombard, MD

Chief Medical Officer

Eric Newman

Chief Financial Officer

Christine Bianchi, MSW, LCSW

Chief Development Officer

Lynn Tripp

Human Resource Director

Mark Briggs

Board Chairperson

Sandra J. Sorel-Leduc

Board Vice President

Carolyn A. Highsmith

Board Treasurer

Alison Campbell

Board Secretary

Contact Information

Phone icon (203) 756-8021
Building icon

1309 South Main Street
Waterbury, CT 06706

Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Waterbury

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Reviews of StayWell Healthcare Inc – Psychiatric Outpatient Clinic for Adults

3/5 (61 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Migena Golloberda
2 months ago
1

In the front are very nice but the dentist so rude to people

Renee
3 months ago
1

People working at the adult front desk room 303 are rude and unprofessional .

Wasim Rauff
4 months ago
1

2025 I came my dentist appointment 11.15 am I came here 10.54 am waiting nobody call me yet but some ppl came very late that said my appoitment 5 mints before or late thy allowed to them but I’m came correct time before thy told me getting late why this place wasting ppl money time etc still Waterbury Mayour office states or governor they don’t care about state ppl we paying we need good service all ways start well playing with ppl now 11.45 am still thy taking late coming ppl ??? 2024 this place never keep the on time appointment all ways delay delay but we have to come correct time Never keep on time all ways delay I went 3.05 pm she said come 3pm and sign front desk display if you arrival after 15 mints nobody call you ask them I ask so many time she said thy will call you call you until 3.48 pm thy didn’t call me after I went to see dental doctor he from China 🇨🇳 he’s name couldn’t remember me he’s nice guy he said front desk thy doing appointments my point thy are hungry of money wasting ppl time management should talk to these ppl Very bad customer care and take long time after sign the papers to see doctors thy are very rude management very poor to handle this cases and thy can’t do anything’s thy need money money 💰 $ 💵 💵 all ways I complain so many time to management but nothings happen even called Mayour office n states thy all ways take my name n number thy said we will take care your complain until doesn’t took any action to president of USA to you view Just now I spoke to nurse Staywell south main st she was very rude hang up the phone like slap in face ??

Response from the ownerInvalid relative date format:
Sorry to hear about this experience.
Geovanny Armijos
4 months ago
5

Siempre etenido una buena atencion y siempre te ayudan gracias

Response from the ownerInvalid relative date format:
Thank you for the kind review!
Jay Santos
5 months ago
1

South main st smells of weed and booze. Fricken gross. They need to make a law you smell of either you will not be seen treated or enter building would not have given one star but you need it to post

Response from the ownerInvalid relative date format:
Jay,<br><br>We are sorry that you experienced this during your visit at StayWell. Please know that we are investigating this matter in order to maintain our high standard of a clean and welcoming environment for our patients. Thank you.
Bruna Garcia
7 months ago
1

The other Staywell locations are great, but this one is the worst of all. I've been there 3 times for my doctor's appointment, and they tell me it was canceled. NOBODY calls to let me know. They ask me to reschedule, and when the appointment day comes around again, guess what? CANCELLED.

Response from the ownerInvalid relative date format:
Bruna,<br><br>You've had positive experiences at several StayWell locations so your frustration is very understandable. A lack of notifying our patients of cancelled appointments is not our custom at StayWell. Please contact our Director Jamie at (203)756-8021 Ext. 3045 with your experience so that we can get the issue resolved. Thank you for your review.
Denise Gordon
8 months ago
5

I have been going here for more than 2 years and never had a bad experience. Both the medical and dental side have always professional to us . Dr Faith Hudson is a welcome addition to the team . Thanks for all you do.

Response from the ownerInvalid relative date format:
We appreciate your kind words and consider it an honor to have patients like you!
Irene Carvalho Cerimonialista
9 months ago
5

Excellent service! The receptionists are all polite and kind. Doctor Fabíola is wonderful, excellent doctor, helpful and committed to her profession

Priscellia J
11 months ago
2

Been trying to call this place for the past week left messages got 1 call back with an extention tried calling again using that extention and nobody answers the phone .

Xiomara Núñez
1 year ago
5

Dra. Lillian Minter, excellente trabajo, súper explicación, muy divertido y gran ser humano. Gracias

Lisa King
1 year ago
5

Kat at South main front desk is a gem yaniris is so awesome and the doctor is the best I love coming here because they make me feel cared for and heard

Response from the ownerInvalid relative date format:
Thank you so much for the positive feedback! We strive to provide the best care and have all our patients feel as you have described.
ESDRAS Jeremias
1 year ago
1

El peor sitio para hacer un puente dental. Después de hacerlo y quedar mal , mucho dolor al comer , voy nuevamente disque lo arreglan y sigue igual y paso por 4 veces sin éxitos perdí tiempo y dinero y gané mucho dolor e infección .

Response from the ownerInvalid relative date format:
We are sorry you had such a bad experience. We would like to discuss your situation. Please feel free to call us at 203-756-8021 so we can look into it and make sure nothing like this happens again.
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