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BayCare Behavioral Health- Brooksville

15311 Cortez Boulevard Brooksville, FL 34613
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BayCare Behavioral Health FL 34613

About BayCare Behavioral Health- Brooksville

BayCare Behavioral Health is a medical facility offering outpatient behavioral health services to adults in Brooksville, Florida. They provide psychiatric care, family and group counseling, parenting support, case management, one-on-one therapy, wellness and prevention services.

Substance abuse-focused services include detox case management, intervention, individual counseling, prevention, outreach, and aftercare. Mental health treatment for children and adults addresses issues like anxiety, depression, bipolar disorder, schizophrenia, personality disorders, and other persistent mental illnesses or emotional issues.

Intensive case management helps individuals and families connect with resources and medical, social, educational and support services. Treatment programming includes dialectical behavior therapy, infant mental health, individual, family, and marriage counseling, psychiatric evaluation, medication management, employment assistance, and housing assistance.

BayCare works with most commercial insurance plans to cover the cost of treatment services.

Latest Reviews

nevaeh Garren
2 months ago on Google
1
If you're considering this place for you or your children and you came here for the reviews to see, trust the reviews. I took a chance on them and I've been disappointed over and over again, I'm not sure why I didn't switch sooner. Brooksville baycare office on Cortez Blvd . My daughter had an appointment today via telehealth and we signed in and waited.... Now she missed school for this because I don't have transportation to go pick her up from school right now My vehicle is broken down. They will not give me a doctor's note. And now they're making me reschedule the appointment that I kept her home for... But won't allow telehealth this time as if my daughter's being punished for it. I have six children I do not want to have to bring six children into this place, mind the last time I did this, My children had to witness a screaming and cussing battle amongst people who seem to be under the influence of some substance... I was very happy to have telehealth now that I didn't have to bring my children back to that place. And now the only appointment they will reschedule is one in person. WHICH IS NOT IN PERSON. They make you drive down there and sit in a small room with a TV screen. I literally have to pack up all six of my children and bring them into a room with medical equipment everywhere and expect every child to be quiet and sit still including a new baby . . so that my daughter can focus on the doctor on a TV. She does not get one-on-one time with this doctor. She does not get one-on-one time , so my other children will be distracting her Which has happened in the past. It was a terrible experience. Visiting in person is no different than over the phone because you do not get to see the doctor in person. There is literally no difference. This place has been very unprofessional from the beginning. And if you really care about your child and what they're going through, then seek the best care because that's what I'm going to do. I gave this place a shot and they've disappointed me every time. Her mental health means a lot to me, and This place is no longer an option. Do better parents. They show no interest in caring for others . Getting this appointment done should be a priority. I will be looking elsewhere. After the treatment I've gotten today. I suggest anyone with kids do so too.Edit : after expressing my concerns , I received a call back saying I had to come in with the children and that everybody brings their children in so that shouldn't be an issue... Well not everybody cares about their children and what they see... And I'm not everybody's parent. I'm a parent who would rather protect my child's mental health and do a telehealth appointment where they're safe and have privacy , versus bringing my child in an exposing them to the weird stuff that happens in and out of the office. I shouldn't have to explain to my kids why a person is screaming curse words and bending allover the place , or why a young adult is so mad they're cursing over the phone to someone such fowl things. Meanwhile staff and everyone is laughing and I'm so upset my kids had to experience it . Nobody else took it serious . So I asked for telehealth from there on out and it always worked. Except this one time when the DR wasn't signed in to the meeting , we waited 138pm till157pm because I did not want to miss it. so I called the office to make sure everything was fine and we were on track and that's something didn't happen, only for them to tell me I have to come in now with all of my kids. I'm alone , I have no help. Kids should be #1 priority . Im not judging , I understand everyone there is trying to get help, my issue is I should not have to expose my kids to drug addict behavior and violence in order for them to see a Dr. When I can do telehealth which is offered there and has worked fine before
Response from the owner2 months ago
Hi Nevaeh. Thank you for bringing this to our attention and we will share your feedback with our leadership team. This valuable insight helps us to identify areas of opportunity to enhance the experience for all our patients and visitors at BayCare Behavioral Health- Brooksville. Feedback like yours aids us in delivering top quality, compassionate care every time. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2085874)
lillian martel
5 months ago on Google
1
Mat fox no good fire him
Response from the owner3 weeks ago
Hi Lillian. We appreciate you taking the time to share your concerns about BayCare Behavioral Health- Brooksville and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Renee (1959491)
stephanie mccann
6 months ago on Google
5
Love this place!!! The therapist really care and go out of the way to help you whenever they can.
Response from the owner1 month ago
Hi Stephanie - Thank you so much for letting us know about your great experience at BayCare Behavioral Health- Brooksville. We appreciate the feedback and we will make sure to pass it along to the team! Thanks again, Vince (1925212)
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Stephanie Conners

President/CEO

Sowmya Viswanathan, MD

Chief Physician Executive

Janice Polo

CFO

Louis Galdieri

Co-COO

Kimberly Guy

Co-COO

Patricia Shucoski

Chief Nurse Executive

Kyle Barr

Chief Team Resources Officer

Keri Eisenbeis

Chief of Staff & Chief Communications Officer

Edward Rafalski

Chief Strategy & Marketing Officer

Tim Thompson

Chief Administrative Officer

Jennifer Touse

Chief Legal Officer

C. Todd Jones

Chief Ambulatory Services Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (352) 540-9335
Building icon

15311 Cortez Boulevard
Brooksville, FL 34613

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Rehab in Cities Near Brooksville

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Reviews of BayCare Behavioral Health- Brooksville

2.3/5 (85 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (85 reviews)
Jessica Paul
1 week ago
5

Response from the ownerInvalid relative date format:
Thanks for the great rating, and have a wonderful day!
Michelle Ford
2 weeks ago
5

Best therapy I have ever had! Great medication doctor too!

Response from the ownerInvalid relative date format:
Hi Michelle - Thank you so much for letting us know about your great experience at BayCare Behavioral Health- Brooksville. We appreciate your feedback and we will make sure to pass it along to the team! Thanks again, Vince (2226591)
Jordan Cleinman
1 month ago
1

After reading your reviews, I have 0 faith in your office. I'm not even going to take my chance, and hope others do the same. When you are dealing with mental health and people on edge, you can't be a place that just doesn't care, and plays around with people. Ridiculous I can't even trust an office before ever visiting them.

nevaeh Garren
2 months ago
1

If you're considering this place for you or your children and you came here for the reviews to see, trust the reviews. I took a chance on them and I've been disappointed over and over again, I'm not sure why I didn't switch sooner. Brooksville baycare office on Cortez Blvd . My daughter had an appointment today via telehealth and we signed in and waited.... Now she missed school for this because I don't have transportation to go pick her up from school right now My vehicle is broken down. They will not give me a doctor's note. And now they're making me reschedule the appointment that I kept her home for... But won't allow telehealth this time as if my daughter's being punished for it. I have six children I do not want to have to bring six children into this place, mind the last time I did this, My children had to witness a screaming and cussing battle amongst people who seem to be under the influence of some substance... I was very happy to have telehealth now that I didn't have to bring my children back to that place. And now the only appointment they will reschedule is one in person. WHICH IS NOT IN PERSON. They make you drive down there and sit in a small room with a TV screen. I literally have to pack up all six of my children and bring them into a room with medical equipment everywhere and expect every child to be quiet and sit still including a new baby . . so that my daughter can focus on the doctor on a TV. She does not get one-on-one time with this doctor. She does not get one-on-one time , so my other children will be distracting her Which has happened in the past. It was a terrible experience. Visiting in person is no different than over the phone because you do not get to see the doctor in person. There is literally no difference. This place has been very unprofessional from the beginning. And if you really care about your child and what they're going through, then seek the best care because that's what I'm going to do. I gave this place a shot and they've disappointed me every time. Her mental health means a lot to me, and This place is no longer an option. Do better parents. They show no interest in caring for others . Getting this appointment done should be a priority. I will be looking elsewhere. After the treatment I've gotten today. I suggest anyone with kids do so too.Edit : after expressing my concerns , I received a call back saying I had to come in with the children and that everybody brings their children in so that shouldn't be an issue... Well not everybody cares about their children and what they see... And I'm not everybody's parent. I'm a parent who would rather protect my child's mental health and do a telehealth appointment where they're safe and have privacy , versus bringing my child in an exposing them to the weird stuff that happens in and out of the office. I shouldn't have to explain to my kids why a person is screaming curse words and bending allover the place , or why a young adult is so mad they're cursing over the phone to someone such fowl things. Meanwhile staff and everyone is laughing and I'm so upset my kids had to experience it . Nobody else took it serious . So I asked for telehealth from there on out and it always worked. Except this one time when the DR wasn't signed in to the meeting , we waited 138pm till157pm because I did not want to miss it. so I called the office to make sure everything was fine and we were on track and that's something didn't happen, only for them to tell me I have to come in now with all of my kids. I'm alone , I have no help. Kids should be #1 priority . Im not judging , I understand everyone there is trying to get help, my issue is I should not have to expose my kids to drug addict behavior and violence in order for them to see a Dr. When I can do telehealth which is offered there and has worked fine before

Response from the owner3 months ago
Hi Nevaeh. Thank you for bringing this to our attention and we will share your feedback with our leadership team. This valuable insight helps us to identify areas of opportunity to enhance the experience for all our patients and visitors at BayCare Behavioral Health- Brooksville. Feedback like yours aids us in delivering top quality, compassionate care every time. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Emma (2085874)
lillian martel
5 months ago
1

Mat fox no good fire him

Response from the ownerInvalid relative date format:
Hi Lillian. We appreciate you taking the time to share your concerns about BayCare Behavioral Health- Brooksville and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Renee (1959491)
stephanie mccann
6 months ago
5

Love this place!!! The therapist really care and go out of the way to help you whenever they can.

Response from the ownerInvalid relative date format:
Hi Stephanie - Thank you so much for letting us know about your great experience at BayCare Behavioral Health- Brooksville. We appreciate the feedback and we will make sure to pass it along to the team! Thanks again, Vince (1925212)
Purple Flame
7 months ago
1

ok lets talk about the doctor did not get rid about the affects that making me prevent to sleep. i had a phosphene eye so google it up then. i don't want to take that medicine because its gonna get worse. like bruh why my parents making me turning into karen and now i am not exist anymore or either a karen stoles my soul. PLEASE FOR THE LOVE OF GOD DO NOT GO TO THIS BAYCARE CENTER! ITS DANGEROUS! FIND SOMEWHERE ELSE THAT HAVE BUNCH OF 5 STARS!

Response from the ownerInvalid relative date format:
Hi Purple Flame - We are sorry to hear about your experience at BayCare Behavioral Health- Brooksville. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thank you, Vince (1911108)
Susan Rhubottom
9 months ago
1

They really don't know how to deal with mental health people very good. I've tried to change my medicine. Doctor because she's just not good for me. And they tell me no, they won't change my doctor I have to work it out. I don't think that's a very good mental health place. Because you shouldn't do that to a patient Also, there was a mix up with their pharmacy. The pharmacy told my doctor I wasn't picking up my medications and I had 3 bottles at home. But my medicine doctor would not believe me. She kept asking me, Susan. Where did you get the medication from? And I kept repeating myself Y'all gave me three bottles ahead of time until my program went through to pay for the medication

Response from the ownerInvalid relative date format:
Hi Susan - Thank you for taking the time to leave us feedback about BayCare Behavioral Health- Brooksville. If you would like to be contacted in order to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks again, Vince (1808874)
Kenneth Roagers
10 months ago
1

Response from the ownerInvalid relative date format:
Thank you for taking the time to rate us. If you would like to share more details, please click on this link to fill out a form that will be routed to our customer experience team: https://baycare.org/contact-us/customer-feedback-form.
Genny Verdone
10 months ago
1

I am so disappointed and upset with this healthcare facility. My granddaughter has been seeing a doctor there for over a year. We are always early. sometimes we have to wait past our time and the Dr. apologizes. This time traffic signals and a line at the facility made us 8 minutes late. The woman at the desk asked the doctor if she was ok with that and the doctor said no!! What kind of caring is that? My granddaughter needed to see this psychiatrist and there was no compassion, no understanding. This place does not care about its patients. I never felt that the doctor even remembered my granddaughter and she only wanted to keep dispensing pills and collect a paycheck. Wow!

Response from the ownerInvalid relative date format:
Hi Genny. Thank you for bringing this to our attention and we will share your feedback with our leadership team. This valuable insight helps us to identify areas of opportunity to enhance the experience for all our patients and visitors at BayCare Behavioral Health- Brooksville. Feedback like yours aids us in delivering top quality, compassionate care every time. If you would like to share more details, please fill out this form, which will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thanks - Renee (1738428)
vince
11 months ago
1

melisa specifically was rather horrible. she'd talk of her dislike for her job, said she wished she had one of my issues, called me stupid outright to my father, and (i'm not fully sure of this one) claimed my acquaintance needed to "get over" their eating disorder. she had also discharged me for "looking as if i was doing better" without solid proof or addressing the issues she suspected i may have had. melisa if you see this, reconsider your profession. you did not do a great job.

Response from the ownerInvalid relative date format:
Hi Pell* - We are sorry to hear about your experience at BayCare Behavioral Health- Brooksville. If you would like to share more details, please click on this link to fill out a form that will be routed to our customer experience team: https://bit.ly/BayCareCustomerFeedbackForm. Thank you, Vince (1715797)
RAZOR the Rhodesian Ridgeback
11 months ago
1

This place sucks but if you live in Hernando county you have no damn choice. Told three different things trying to get intake. No success. Was told I could be seen within a couple of days and when I got to the office they said I couldn't be seen until October what is wrong with you people. I'm going to solace behavioral health and you should too.

Response from the ownerInvalid relative date format:
Hi. We appreciate you taking the time to share your concerns about BayCare Behavioral Health- Brooksville and want to let you know that we share all feedback with our leadership team. This insight is valuable in helping us to identify areas of opportunity to enhance the experience for all our patients and visitors. If you would like to share more details, please click on this link to fill out a form that will be routed to our customer experience team: https://baycare.org/contact-us/customer-feedback-form. Thanks - Emma (1701658)
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