800-784-1361
frequent staff turnover, constant turn over of staff, poor management
About Community Health and Wellness Center
This facility is unique because they take a collaborative and truly integrated approach to healthcare. Instead of just treating the symptoms of your condition, they’ll work with you to understand why it’s occurring, what’s triggering it, and the steps you can take to overcome it. This includes getting to the bottom of your drug or alcohol addiction and helping you set the stage for long term recovery.
They emphasize personal growth and dignity. When you first come in you’ll attend a quick screening with their intake team. Then they’ll help you schedule a visit with a licensed therapist. If your therapist thinks that you could benefit from medication, they’ll also connect you with a psychiatrist for additional support.
You can attend your counseling sessions individually or in a group. Some of the topics you’ll cover include how to overcome trauma, how to avoid a relapse and how to deal with anxiety and depression without drugs or alcohol.
One client who visits this facility for behavioral health says she can’t say enough good things about the program. She was especially thankful that the office helped her set up a payment plan so she could comfortably afford her care.
Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW
Latest Reviews
I feel very fortunate to have Nancy Christiano as my PCP. She is very thorough and CH&W is a better place because of her and other staff members too! Also,Mrs.Christiano really cares about her patients.
Response from the owner1 week ago
Hi Walter, Thank you so much for taking the time to let us know you are pleased with the care you receive from us! We will let Nancy and her team know! Take care and stay well! We are always here for you!
Honestly the worst place to go to in 469 Migeon Ave
Torrington CT 06790
United States was seen at the dentist and for a partial denture it took almost a year to get it done which it never happened. The black Hispanic woman in charge was extremely rude, she thinks she’s the owner of the building. She also treats the staff very poorly, I witnessed one of them cry because of the rudeness of this woman. The dentist was nice but unfortunately he had to follow her rules. Their lab is deplorable because they never got the partial denture right. It was the worse experience of my life. But they made sure to charged my insurance timely! Very unprofessional, rude and lack of understanding. The front desk was polite and friendly, but unfortunately the dentist crew were rude. I don’t recommend this place, save your time and energy somewhere else. I would have given 0* but it doesn’t allow me so I had to put 1*. Please don’t go here, you have been warned.
Response from the owner1 week ago
Dear Julie, we apologize that the care we provided you did not meet your expectations. We take your concerns very seriously and we would appreciate the opportunity to discuss them with you. We have a patient advocate you can speak with. Please call Megan at 860-489-0931 extension 1102.
I love my pcp here but I came for another visit and she was busy so I saw Wendy Perry and she was AWFUL. She was so rude, basically belittled me for being overweight, said “that’s not an excuse” when I told her how I was handling things with my pcp. She tried to make me feel bad for taking weight loss shots, she gave me “tips” on how to lose weight, like I don’t know what to do and am not working on it with my PRIMARY. Like I’m only here for one issue cos my primary was booked. She ordered unneeded bloodwork. Never again. I should have gone to a walk in.
Edit: I stand by what I say about Wendy, but the practice manager did call me to hear my side, and he was very nice. She assured me I was NOT crazy, and was very polite and respectful. I appreciate that she listened and cared about what I had to say.
Response from the owner1 week ago
Hello! We appreciate hearing from you. If you need to speak with our practice manager, please call our office at 860-489-0931. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.1 / 10
Gallery
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Joanne Borduas, MSN, MBA
CEO
Gina Burrows, APRN, MSN, NEA-BC
COO
Cathryn Denault, SPHR, SHRM, SCP
Chief Human Resources and Compliance Officer
Kelly Baxter Spitz
Director of Development
Contact Information
469 Migeon Avenue
Torrington, CT 06790
Get Help Now - 860-264-6018
Sponsored Helpline
Sponsored Helpline
