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Community Health Resources

433 Valley street
Willimantic, CT 06226
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Community Health Resources CT 6226

About Community Health Resources

If you’re in Willimantic, Connecticut and looking for support dealing with substance use or addiction, Community Health Resources makes getting help feel approachable and genuinely supportive.

Realizing you or someone you love needs help is tough enough without worrying about where to turn next. Community Health Resources understands that everyone’s journey through addiction and recovery looks a bit different and they’ve set things up to make sure you get exactly what you need.

Specialized Care That Goes Beyond Basics

Community Health Resources shines in its ability to provide uniquely targeted programs. Their medication-assisted treatment (MAT) specifically addresses opioid addiction with a blend of medical support and counseling, helping to significantly reduce the chance of relapse.

Plus their Milestone Intensive Residential Treatment Program offers structured, around-the-clock care designed for those people who need more help to overcome their addiction. From day one, you’ll feel supported by a compassionate team dedicated to your success.

A Truly Holistic Community Support System

What sets Community Health Resources apart even further is their commitment to holistic recovery. They don’t stop at treating addiction symptoms, they actively help you rebuild all aspects of your life. Their Roots to Recovery program integrates traditional addiction treatments with holistic practices, emphasizing emotional, physical and spiritual wellness.

Beyond treatment, Community Health Resources provides extensive supportive housing options like Oak Street Recovery House, along with case management services designed to help you secure employment, education and medical care. They even have dedicated initiatives to assist veterans facing substance use and mental health challenges.

Real Hope Is Here

As the most comprehensive non-profit behavioral healthcare provider in Connecticut, Community Health Resource offers an extensive array of personalized services for families, children and adults impacted by addiction, trauma or mental illness.

They help over 27,000 individuals every year. Plus, they’re accredited by The Joint Commission and recognized as Connecticut’s first Certified Community Behavioral Health Clinic.

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Fact checked and written by:
Alizabeth Swain
Edited by:
Courtney Myers, MS

Latest Reviews

Emily Ross
3 months ago on Google
1
Don’t recommend my therapist acted more like my friend then my therapist then one day started venting to me about her work and coworkers and stuff like I was her friend and not her patient and left me feeling worse then when I went into the session they also used to end my sessions after like 15-20 minutes when it was supposed to be 45 minutes
Response from the owner4 weeks ago
Thank you for your feedback. We would like to address the concerns you raised. We have sent your review to our program managers. In the meantime, please feel free to contact our Triage Center at your earliest convenience at 1-877-884-3571.
Brandy Shirley
3 months ago on Google
1
Continual disappointment. My daughter has not had a consistent provider since she began with this agency. She is not much of a fan of seeking a clinician, as she seemingly is given a new clincian each time she begins to open-up. Then when she finally has providers she is semi-comfortable with, CHR discharged her for going inpatient. I get it that it's a conflict to work with her while engaged with a higher level of care, but they knew she would need providers upon inpatient/IOP discharge. Additionally, It's frustrating that her clinician called to advise that she wouldn't be discharged, and they just wanted to maintain contact to ensure continuity of care upon said discharge; but a week later she was discharged. I DO NOT RECOMMEND THIS PLACE.
Response from the owner4 weeks ago
We would like to address your concerns and make things right. We have sent your concerns over to our program managers. In the meantime, please feel free to contact our Triage Center at your earliest convenience at 1-877-884-3571.
P H
8 months ago on Google
4
* Update: I absolutely love them so far. Great team once you get in (waitlist can be a while). I also found out it’s Hailey not Heidi. So I will change it to 4 stars but still don’t like how that employee handled things* I show up at 8Am and I am second in line. They end up giving me an appointment for 11 Am. I’m upset because I called out of work that morning and I already had a pediatrician appointment at 11:40. Heidi tells me I should come in before 8AM tomorrow again (like I don’t have a job and kids to feed and she’s saying it while unbeknownst to her I was there before 8Am 😡) I tell her I can’t do it because I already did that today and that I WOULD come back after picking up my baby, when I come back with my infant SHE HAD CANCELLED MY APPOINTMENT. She has the poor older lady come confront me to tell me a lie that the provider had an urgent matter and left. I of course question it and they admit it was a mistake and she cancelled me. Heidy refused to look at me. I told her she could’ve just been upfront or said something and that she knew I already had a rough day and I told them I couldn’t take off work for tomorrow. And now that my appointment is canceled the very least she can do is just own it and tell me what happened or offer me helpful solutions. She just refused to look at me or help me and ignored me when I talked to her. Disheartening experience. Two stars for the kind hispanic lady who helped me, I apologize for not remember her name right now. But I appreciate you coming to talk to me and offering helpful solutions.
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Rehab Score

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4.7 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Heather M. Gates, MBA

President & CEO

Turkessa Antrum, SPHR, SHRM-SCP

Chief Human Resources Officer

Steven Madonick, M.D

Medical Director

Maureen McGuire, MA

Senior Vice President of Advancement

Jennifer Nadeau, LCSW

Senior Vice President of Child and Family Services

Amy Di Mauro, LCSW

Senior Vice President for Adult Services

Michele Gaudet, CPA

Chief Financial Officer

Angela Rizzolo, MBA

Vice President of Operations

Contact Information

Building icon

433 Valley street
Willimantic, CT 06226

Explore Other Centers Near Willimantic

Reviews of Community Health Resources

2.23/5 (13 reviews)
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3
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.2307692307692 (13 reviews)
U. Knowlin
2 months ago
1

Response from the owner
We would like to address any specific concerns you may have. We have sent your review to our program managers. In the meantime, please feel free to contact our Triage Center at your earliest convenience at 1-877-884-3571.
Emily Ross
3 months ago
1

Don’t recommend my therapist acted more like my friend then my therapist then one day started venting to me about her work and coworkers and stuff like I was her friend and not her patient and left me feeling worse then when I went into the session they also used to end my sessions after like 15-20 minutes when it was supposed to be 45 minutes

Response from the owner
Thank you for your feedback. We would like to address the concerns you raised. We have sent your review to our program managers. In the meantime, please feel free to contact our Triage Center at your earliest convenience at 1-877-884-3571.
Brandy Shirley
3 months ago
1

Continual disappointment. My daughter has not had a consistent provider since she began with this agency. She is not much of a fan of seeking a clinician, as she seemingly is given a new clincian each time she begins to open-up. Then when she finally has providers she is semi-comfortable with, CHR discharged her for going inpatient. I get it that it's a conflict to work with her while engaged with a higher level of care, but they knew she would need providers upon inpatient/IOP discharge. Additionally, It's frustrating that her clinician called to advise that she wouldn't be discharged, and they just wanted to maintain contact to ensure continuity of care upon said discharge; but a week later she was discharged. I DO NOT RECOMMEND THIS PLACE.

Response from the owner
We would like to address your concerns and make things right. We have sent your concerns over to our program managers. In the meantime, please feel free to contact our Triage Center at your earliest convenience at 1-877-884-3571.
P H
8 months ago
4

* Update: I absolutely love them so far. Great team once you get in (waitlist can be a while). I also found out it’s Hailey not Heidi. So I will change it to 4 stars but still don’t like how that employee handled things* I show up at 8Am and I am second in line. They end up giving me an appointment for 11 Am. I’m upset because I called out of work that morning and I already had a pediatrician appointment at 11:40. Heidi tells me I should come in before 8AM tomorrow again (like I don’t have a job and kids to feed and she’s saying it while unbeknownst to her I was there before 8Am 😡) I tell her I can’t do it because I already did that today and that I WOULD come back after picking up my baby, when I come back with my infant SHE HAD CANCELLED MY APPOINTMENT. She has the poor older lady come confront me to tell me a lie that the provider had an urgent matter and left. I of course question it and they admit it was a mistake and she cancelled me. Heidy refused to look at me. I told her she could’ve just been upfront or said something and that she knew I already had a rough day and I told them I couldn’t take off work for tomorrow. And now that my appointment is canceled the very least she can do is just own it and tell me what happened or offer me helpful solutions. She just refused to look at me or help me and ignored me when I talked to her. Disheartening experience. Two stars for the kind hispanic lady who helped me, I apologize for not remember her name right now. But I appreciate you coming to talk to me and offering helpful solutions.

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