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Conway Regional Health System

2302 College Avenue Conway, AR 72034
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About Conway Regional Health System

The Conway Regional Health System in Conway, Arkansas provides health care services for the community. Individuals can access substance use disorder treatment services at various locations operated by the organization.

Continuum of Care for Adults

Focusing on a multidisciplinary approach, they offer both inpatient and outpatient programs. Clients who are at the beginning stages of treatment can receive detox services to undergo a safe withdrawal process.

When clients are ready to move forward with residential treatment, counselors can employ cognitive behavioral therapy and other evidence based practices.

Clients will learn the cause of their addiction and develop relapse prevention tools. I like that they provide education for families and caregivers, as well as assistance with post treatment placement.

Gender Specific Treatment

The facility has several facilities where clients can access gender specific treatment. Clients may find it easier to discuss their issues with addiction with members of the same gender. Counselors will also be able to tailor treatment specific to your needs.

Former clients express satisfaction with the overall hospital experience, saying that they’re willing to recommend services to others. They highlight the good communication with the doctors and nurses involved in the program.

Conway has an abundance of parks and green spaces to supplement your recovery journey. Toad Suck Park features walking trails, picnic areas, and scenic views, making it the perfect spot to relax in nature in between treatment sessions. Conway Regional Health System is a little over a half hour away from Little Rock, Arkansas.

Latest Reviews

Renay Monroe
1 month ago on Google
1
Firstly if I could give the hospital a zero I would!!!í spent 5 hours at the hospital in total. The nurses rushed me to explain my symptoms cutting me off acting like they knew exactly what was wrong and then rushing me out without letting me fully explain only to sit me back in the er waiting room for another hour. They had me take a urine test and did a blood lab then never told me any results too. I had to answer the same exact questions multiple times to 6 different people including the doctor’s nurses and the doctor herself. When I was exhausted and already in pain I was given attitude and ignored treatment for a long time when I gave it back. I went in because the health department advised me to go in worried and concerned about my baby (I’m pregnant) í explained my issues with not gaining weight as well as not having an appetite and struggling to eat (NOT FROM MORNING SICKNESS!) but they ignored me rushing me and then tired to pin it on morning sickness despite the fact I said blankly it wasn’t morning sickness! They didn’t explain to me the treatment or communicate anything until I forced a nurse to stop and explain why I was getting labs, the meds they were trying to give me, as well as the iv drip. The doctor had a poor attitude and decided not to speak to me when I gave her attitude back. When doing the ultrasound she pushed way to hard on my stomach causing me pain and cramps. I had denied wanting nausea medication because I wasn’t nauseous and they still gave it to me despite me rejecting it many times (I’ve had it before and it only makes me sick) after the ultrasound was done she didn’t measure the baby, didn’t let me see the baby, couldnt tell me how far along I was as well as only spoke to the nurse the whole time. She even tried to completely walk out without telling me what was wrong with my baby or anything about the baby. When I finally got her to answer all she said was “it’s fine” í WILL NOT be going back and I would advise to go to a different hospital!!!! They rush you, don’t care to communicate to you, are disrespectful, give you medicine you decline multiple times and you will be there for an ungodly amount of time!
Response from the owner2 weeks ago
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Shelby Carter
1 month ago on Google
1
THIS IS BY FAR (THE WORST) EMERGENCY ROOM I HAVE EVER BEEN TO IN MY ENTIRE LIFE. IF YOU HAVE A REAL EMERGENCY YOU ARE BETTER OFF WALKING TO A TOTALLY DIFFERENT CITY YOU HAVE A BETTER CHANCE OF LIVING. (DO NOT GO HERE)
Response from the owner2 weeks ago
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Mary Cantrell
1 month ago on Google
3
I LOVE the care I get from the physicians and healthcare professionals. My low rating is because of 2 things that could be solved, AWFUL PARKING & Confusing Billing, the very worst.
Response from the owner2 weeks ago
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.3 / 10

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Matt Troup

President and Chief Executive Officer

Bill Pack

Chief Financial Officer

Rebekah Fincher

Chief Administrative Officer

Amanda Irby

Chief Nursing Officer

Wayne Cox

Board Chair

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Building icon

2302 College Avenue
Conway, AR 72034

Fact checked and written by:
Nicole Clevenger
Edited by:
Eric Owens

Rehab in Cities Near Conway

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Reviews of Conway Regional Health System

2.7/5 (310 reviews)
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Reviews

3.5

The demand is great that the time in which they attend you is very short. I do not like the way they work but that does not mean they are bad.

Reviewed on 3/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (309 reviews)
Elizabeth Reeves
2 weeks ago
5

Renay Monroe
1 month ago
1

Firstly if I could give the hospital a zero I would!!!í spent 5 hours at the hospital in total. The nurses rushed me to explain my symptoms cutting me off acting like they knew exactly what was wrong and then rushing me out without letting me fully explain only to sit me back in the er waiting room for another hour. They had me take a urine test and did a blood lab then never told me any results too. I had to answer the same exact questions multiple times to 6 different people including the doctor’s nurses and the doctor herself. When I was exhausted and already in pain I was given attitude and ignored treatment for a long time when I gave it back. I went in because the health department advised me to go in worried and concerned about my baby (I’m pregnant) í explained my issues with not gaining weight as well as not having an appetite and struggling to eat (NOT FROM MORNING SICKNESS!) but they ignored me rushing me and then tired to pin it on morning sickness despite the fact I said blankly it wasn’t morning sickness! They didn’t explain to me the treatment or communicate anything until I forced a nurse to stop and explain why I was getting labs, the meds they were trying to give me, as well as the iv drip. The doctor had a poor attitude and decided not to speak to me when I gave her attitude back. When doing the ultrasound she pushed way to hard on my stomach causing me pain and cramps. I had denied wanting nausea medication because I wasn’t nauseous and they still gave it to me despite me rejecting it many times (I’ve had it before and it only makes me sick) after the ultrasound was done she didn’t measure the baby, didn’t let me see the baby, couldnt tell me how far along I was as well as only spoke to the nurse the whole time. She even tried to completely walk out without telling me what was wrong with my baby or anything about the baby. When I finally got her to answer all she said was “it’s fine” í WILL NOT be going back and I would advise to go to a different hospital!!!! They rush you, don’t care to communicate to you, are disrespectful, give you medicine you decline multiple times and you will be there for an ungodly amount of time!

Response from the owner
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Shelby Carter
1 month ago
1

THIS IS BY FAR (THE WORST) EMERGENCY ROOM I HAVE EVER BEEN TO IN MY ENTIRE LIFE. IF YOU HAVE A REAL EMERGENCY YOU ARE BETTER OFF WALKING TO A TOTALLY DIFFERENT CITY YOU HAVE A BETTER CHANCE OF LIVING. (DO NOT GO HERE)

Response from the owner
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Mary Cantrell
1 month ago
3

I LOVE the care I get from the physicians and healthcare professionals. My low rating is because of 2 things that could be solved, AWFUL PARKING & Confusing Billing, the very worst.

Response from the owner
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Rebecca Gaston
1 month ago
3

The only reason I gave a 3 is because I was in the ER all night before they got to me and the ER wasn't very busy. It feels like they go too slow at getting to a person. Otherwise it's a great hospital.

Leah
1 month ago
4

My grandma is here. The doctors and nurses have been really generous and helpful. All of the nurses especially Lauren H. have been really kind. I appreciate everyone here for being so helpful with her. Thank you, conway regional for your care to my grandma. 🫶

Octavia Clark
1 month ago
1

Heather the RN from labor and delivery needs to get another job bc I told her I thought my daughter had appendicitis or it was her gallbladder. She said neither...and proceeded to say she wasn't symptomatic, but never even actually checked. Cldnt find the heartbeat...and got mad about it. But the other nurse didn't get mad...just worked with it. She even tried to condescendingly say she should go to ER not labor and delivery. My daughter called 911 bc she didn't know what was happening to her. YOUR DEPT made her check in there through EMS. SHE DID GO TO ER...YALL REDIRECTED HER BC SHE WAS PREGO.. Sent her home to more pain. These healthcare ppl need to stop doing what they want and start actively treating patients. Her doctor thinks it is in fact what I said it was. Imagine that!!! Y'all over looked mine and then did it with my daughter 19 years later. WTG!!!

Response from the owner
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Brad
1 month ago
1

Very poor service. We took our 6 year old into the emergency room with 106 temp at 2:00 am. Were there for 3 1/2 hours. The first thing we asked the doctor to do is test for strep throat. She looked at his throat and said there is no need to do that test but tested EVERYTHING else. Negative on everything. She sent us home and told us to switch between Tylenol and ibuprofen. Fever did not go down. We took our son to our family doctor the next day with 105.7 temp and they checked his throat and said they couldn’t see anything but to be on the safe side they tested for strep. Guess what? He was positive for strep throat. They gave us Amoxicillin and fever went away after 2 days. Now we have an $800 bill for emergency services that weren’t even provided to my son. I will never go back to Conway Regional.

Response from the owner
We are sorry to hear about your experience with Conway Regional. We would love to talk with you further about the situation. If you would like to be contacted, please email wecare@conwayregional.org Thank you for your feedback, and we hope to hear from you soon.
Melinda Dolezal
1 month ago
1

Tammy Mackey
1 month ago
1

This hospital is a joke! I wouldn’t recommend anyone going here. My daughter was in the hospital there for three days and it was a living nightmare. If you Really love your family members And yourself stay clear of this place.

Fe é Amor
2 months ago
1

★☆☆☆☆ DO NOT TRUST THIS PLACE WITH YOUR CARE. I scheduled an appointment specifically for an osteopathic spinal adjustment and confirmed with the receptionist that the DO performed this treatment. She placed me on hold to check, then returned and confirmed the doctor did spinal adjustments. I paid out of pocket before the visit. Once in the room, the DO told me she didn’t perform adjustments and that they “grossed her out.” I was then referred to another DO who tried to perform the adjustment on an ER bed with no proper table. His stethoscope repeatedly hit me in the face during the attempt. He seemed frustrated, unprofessional, and vented to me about his dissatisfaction with the job. The experience was physically uncomfortable and completely unhelpful. I was charged for both visits. I have disputed the second charge and am preparing formal complaints to state authorities. This facility has serious issues with honesty, professionalism, and patient care.

Nick Phelps
2 months ago
1

Apparently if you go in for stitches at the ER, they tell you its going to be ≈$400 then send you a bill 4 days later for literally 5x the first one. Apparently the Hospital doesn't pay their doctors because they have to scam people out of their livelihood over 3 stitches. Absolutely ridiculous!!!

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