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Lakeview Behavioral Health

1701 Sharp Road Waterford, WI 53185
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Lakeview Care Partners Community Based Rehabilitation Center WI 53185

About Lakeview Behavioral Health

Lakeview Behavioral Health, located in Waterford, Wisconsin is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Lakeview Behavioral Health include age-appropriate treatment for teens addressing adolescent-specific issues and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Latest Reviews

Susan Garcia
2 months ago on Google
1
This hospital is very unprofessional, they employ unskilled workers and employees who have been fired to turn around and rehire. They will leave non verbal patients naked with no gown, falling out the bed, soaked in urine, the list goes on with this place. Don't expect a Nurse to answer the call light in less than 20 minutes that doesn't happen here.When you complain to a charge nurse she actually justifies their nurses behavior with the excuse they are short staffed, and that there are other patients on the floor. This place is an absolute joke and needs to be shut down. And do yourself a favor don't copy and paste a response back pick up your phone and you call me! Attached is the state info. where to place complaints as management will do nothing.
Response from the owner3 weeks ago
Happy to discuss. Send me your number please.
Cindy Lemmens
3 months ago on Google
1
I would never recommend this facilty to anyone. The experience we had with care was terrible. Lack of professionalism, lack of communication and follow up. Case Manager paints a pretty picture and the care was far from it!
Michael Oropesa
5 months ago on Google
1
My Family had a visit today. I was so discussed upon how Lakeviews aids and staff. How many times does one have to witness a love one with urine and bowel movements sitting and being saturated all day !! No one , including head nurse thought this situations are ok ! With no care at all ! Reason this is confirmed is because my loved one was being watch in the same room by a staff of the state . It was reported that my loved one was not checked on since 7am . Keep in mind a staff by the state notes when Lakeview staff reports and checks on the wellness of my loved one . Sadly, no one should be treated like inhumane because one cants speak for themself . This staff /rehabilitation center should be closed down . I can t believe the owner of this establishment stands to only collect money and obviously can t even respond or check with the live one s family . Consideration and a phone call goes a long way ! Of course , he wouldn t know because money is more important than human care. I will be reporting this facility to the state and pray someone listens to get them shut down .Please , take care of your loved ones by not being them to this facility!! Disgusting!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Christopher Slover

CEO

Andy Olivares

Administrator, COO

Lisa Hawkins

Hospital Nurse Manager

Alfred Habel, MD

Pulmonologist, Executive Medical Director

Mustansir Majeed, MD

President of MEC & Director of Clinic Services

Cindy Sorenson, PsyD

Clinical Director of Behavior Health Services

Contact Information

Phone icon (262) 534-8565
Building icon

1701 Sharp Road
Waterford, WI 53185

Rehab in Cities Near Waterford

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Reviews of Lakeview Behavioral Health

3.6/5 (80 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.6 (80 reviews)
KJ Shock
2 weeks ago
1

Being a staff member in any nursing type facility is a hard job and I completely respect people who do it and do it correctly who can do it and be kind if you can’t do it correctly if you can’t do it and be kind then you’re in the wrong job go get a different job How anyone could see Someone who suffered and not be kind I don’t understand. how they cannot put themselves in someone else’s shoes and imagine what if it was them what if their body because of what they’ve been through can’t do the stuff it used to do? How would they feel if they were being dependent on somebody for everything and somebody who’s trying to work to get better so they’re not dependent on somebody else 1st Staff did not use the waist belt 2nd did not lower the bed. 3rd Held the walker out of the patients reach 4th got upset at patient when patient asked not to be rushed Please train staff to use kind calm words and use proper safety techniques This is just one of many Incident I was surprised that: Staff did not use the waist belt Staff did not lower the bed. Staff Held the walker out of the patients reach Staff person rushed  patient and when patient got upset at being rushed in the bathroom and asked her to leave her alone. The staff person got upset with my sister. Patient ask staff person not to rush her, got frustrated by being rushed Which is acceptable to ask somebody not to rush you to give you more time then the worker got frustrated with the patient said many things one including “calm down!” Which of course led to more frustration. that’s when I put a stop to the back and forth escalation And said OK. None of this is called for. you can be respectful, You can be kind Staff said “all I did was tell her to calm down” I said “nowhere in the history of the world has telling someone to calm down ever calm anybody down.” “The patient is frustrated at her situation . She’s frustrated because her body won’t do what it used to do , if you lower the bed, if you bring in the walker to her, if you give her time to do what she needs to do in her own way.. The staff person started to deny, I said “I have it on video” Staff left the room leaving the patient alone in the bathroom which is against the rules and not safe or appropriate and nobody else came in to take her place they told us somebody always has to be present with her and there was no staff present. there’s no call button in the bathroom It’s not hard to be respectful of people who are in extraordinarily hard situations This was only her second day I brought cupcakes for the staff. We have been friendly to the staff. Nobody yelled. Nobody got mad. I explained if she could stay calm the patient could stay calm . I have complete respect for the job if it’s done right lower the bed. Use the waist belt, bring the walker in closer, give the patient time, if the patient gets frustrated consider where that frustration is coming from and be kind and understanding. Sadly, this was not how she was treated hopefully going forward I’ll be able to change this review but so far I would not recommend lakeview There were some other complaints. I’ve heard  that I can’t speak to because I wasn’t there. We’ve been worried about her through this tragedy and proud of her progress she’s been making before coming here and we were looking at this is the next step to get her to where she had to be to get home But instead, her health is declining now we have to worry about how she’s being treated and she’s being set back no family should have to worry about that on top of everything They should feel that their loved one is in the right spot to get better Instead of feeling sorry for every person in that facility. We are sad patients need to have staff in the bathroom because there’s not  a call button in the bathroom Or a shower there’s one shower for the floor. She doesn’t have a shower in the bathroom it’s not fair to have to have someone in the bathroom with you rushing you and yelling at you

Response from the ownerInvalid relative date format:
KJ, we appreciate your feedback and take your concerns seriously. We are committed to ensuring a compassionate environment and would welcome the opportunity to discuss this further offline. Thank you. #MedicalCenter #Rehab<br><br>Lakeview Specialty Hospital and Rehab
S M
2 weeks ago
1

We first reached out to Lakeview to two separate people, We were given the generic boiler plate response. I will look into it. And then their choice was to send a psychologist to talk to the patient, which makes absolutely no sense since the issues were safety issues regarding their staff we are finding the reviews on here to be quite accurate. We highly recommend finding a different place for your loved ones. If I could give less than one star as others have said, I would also. Her health is declining in the three days being there which speaks volumes to the care she’s receiving her health was excelling where she was at, and as soon as she was transferred there on Friday, her health has been going down.

Response from the ownerInvalid relative date format:
Thank you for your feedback, S. We take your concerns seriously and would like to discuss this further to address your specific situation. Please reach out to us directly. #MedicalCenter #Rehab<br><br>Lakeview Specialty Hospital and Rehab
Tina Werner
3 weeks ago
5

I had a stroke end of April today I am getting ready to leave 1month later. Great experience nurses aides. Therapists were all wonderful

Response from the ownerInvalid relative date format:
Thank you for sharing your positive experience, Tina. We are delighted to hear that our staff provided you with exceptional care during your recovery at Lakeview Specialty Hospital and Rehab. Wishing you all the best in your continued healing. #MedicalCenter #Rehab<br><br>Lakeview Specialty Hospital and Rehab
Janice Griffin
1 month ago
5

Nice place the staffs work hard and everyone is responsible! I love the place always!!!!

Response from the ownerInvalid relative date format:
Thank you, Janice, for your wonderful feedback! We take pride in our dedicated staff and are delighted to hear you have such a positive experience at Lakeview Specialty Hospital and Rehab in Waterford. #MedicalCenter #Rehab<br><br>Lakeview Specialty Hospital and Rehab
Susan Garcia
2 months ago
1

This hospital is very unprofessional, they employ unskilled workers and employees who have been fired to turn around and rehire. They will leave non verbal patients naked with no gown, falling out the bed, soaked in urine, the list goes on with this place. Don't expect a Nurse to answer the call light in less than 20 minutes that doesn't happen here.When you complain to a charge nurse she actually justifies their nurses behavior with the excuse they are short staffed, and that there are other patients on the floor. This place is an absolute joke and needs to be shut down. And do yourself a favor don't copy and paste a response back pick up your phone and you call me! Attached is the state info. where to place complaints as management will do nothing.

Response from the ownerInvalid relative date format:
Happy to discuss. Send me your number please.
Baby GAP Ponce
2 months ago
3

Response from the ownerInvalid relative date format:
Thank you for your feedback, Baby. We would appreciate the opportunity to discuss your experience further and ensure we address your concerns effectively.
Cindy Lemmens
3 months ago
1

I would never recommend this facilty to anyone. The experience we had with care was terrible. Lack of professionalism, lack of communication and follow up. Case Manager paints a pretty picture and the care was far from it!

Response from the ownerInvalid relative date format:
Thank you for sharing your concerns, Cindy. We take your feedback seriously and would appreciate the opportunity to discuss your experience further to ensure improvements.
Yashim Sixtus
5 months ago
5

Lakeview s vent weaning program is life-changing. My mother had been on a ventilator formonths, and we were unsure if she could ever breathe on her own again. The specialists atLakeview worked patiently and persistently to help her regain independence. Their care andencouragement made all the difference.

Response from the owner5 months ago
Thank you so much for your kind review! We re so glad to hear about your positive experience. Our team works hard to provide great care, and it means the world to us when it s appreciated. Take care, and don t hesitate to reach out if you need anything!
Michael Oropesa
5 months ago
1

My Family had a visit today. I was so discussed upon how Lakeviews aids and staff. How many times does one have to witness a love one with urine and bowel movements sitting and being saturated all day !! No one , including head nurse thought this situations are ok ! With no care at all ! Reason this is confirmed is because my loved one was being watch in the same room by a staff of the state . It was reported that my loved one was not checked on since 7am . Keep in mind a staff by the state notes when Lakeview staff reports and checks on the wellness of my loved one . Sadly, no one should be treated like inhumane because one cants speak for themself . This staff /rehabilitation center should be closed down . I can’t believe the owner of this establishment stands to only collect money and obviously can’t even respond or check with the live one’s family . Consideration and a phone call goes a long way ! Of course , he wouldn’t know because money is more important than human care. I will be reporting this facility to the state and pray someone listens to get them shut down . Please , take care of your loved ones by not being them to this facility!! Disgusting!

Response from the ownerInvalid relative date format:
Michael, we appreciate your feedback and are deeply concerned about your experience. We encourage you to contact us directly to discuss your concerns further and ensure we address them appropriately. Your loved one's care is important to us.
yusuff lateef
6 months ago
5

The wound care team at Lakeview is phenomenal. I had a chronic wound that wasn’t healing despite treatment elsewhere, but the specialists here worked wonders. They used advanced techniques and made sure I was comfortable and well cared for throughout the process. I’m finally on the road to recovery thanks to them.

Response from the ownerInvalid relative date format:
Thank you for your wonderful review! It truly brightens our day to know we made a difference. We’re here for you anytime and are always striving to provide the best care possible. Wishing you all the best!
Michael Jones
6 months ago
5

Lakeview’s wound care services are top-notch. My husband’s recovery after surgery was complicated by a slow-healing wound, but the specialists here knew exactly what to do. Their advanced treatments and compassionate care made all the difference. I can’t thank the staff enough for their dedication and expertise!

Response from the ownerInvalid relative date format:
Thanks for taking the time to share your experience! We’re so happy to hear you had a great visit. Your support means a lot to us, and we’re always here if you need anything in the future!
Edward Neagle
6 months ago
5

I’m so grateful for the wound care team at Lakeview Specialty Hospital. They treated my leg wound with such care and expertise, and the results were better than I could have hoped for. The staff was always friendly and encouraging, making a difficult process much easier to handle.

Response from the ownerInvalid relative date format:
Thank you for your thoughtful review! It’s always rewarding to hear that our efforts made a difference. We’re here for you anytime and look forward to continuing to provide care you can count on!
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