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Lakeview Behavioral Health

1701 Sharp Road
Waterford, WI 53185
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Lakeview Care Partners Community Based Rehabilitation Center WI 53185

About Lakeview Behavioral Health

Lakeview Behavioral Health is located in Waterford, Wisconsin. They provide acute inpatient psychiatric stabilization and intensive inpatient treatment for both adults and adolescents, with programs for addiction treatment, co-occurring disorders, and psychiatric issues. 

Treatment provided for substance use disorders includes medical detoxification, dual diagnosis care and ongoing recovery support, with inpatient programs for adolescents addressing behavioral and emotional issues alongside substance abuse. I am pleased to learn that they integrate family involvement and education into their programming. 

Support for TBI and Disabilities Offered Through Behavioral Health

Their behavioral health clinic also offers support for TBI and disabilities in addition to substance use disorder treatment, using evidence-based care provided by licensed clinical psychologists, nurses and therapists. In addition, they offer a partial hospitalization program that supports your needs during crisis stabilization for acute care.  

Payments Accepted Through Most Insurance Plans with Verification Assistance

Payments for services include most insurance carriers and State-funded programs like Medicare and Medicaid. They also provide services to you to help with verifying benefits and securing pre-authorizations for admission. 

Individualized Care That Goes Above and Beyond

Reviews for services at LBH are favorable, with former clients and their families reporting a compassionate, professional staff in a welcoming, supportive environment. Parents of young clients praise the youth program for the thorough communication and involvement in discharge planning. Others praise the staff for going “above and beyond” with their individualized care.

LBH is located on a large, tranquil campus in a rural setting, providing you with space for healing and privacy. They offer a secure, comfortable environment with separate treatment areas for adolescents and adults, as well as outdoor recreational areas for physical activity and therapy. 

Their modern facility includes welcoming interior spaces designed for group sessions and therapeutic activities to help you on your journey toward recovery.

Fact checked and written by:
Camille Sylvain
Edited by:
Courtney Myers, MS

Latest Reviews

Teresa Clay-Gritsonis
2 months ago on Google
4
Lakeview has its pros and cons. The positives: They have a lot of staff who are there around the clock, a team. The food is great. You can bring your pet to the parking lot and push your loved one around the facility in the wheelchair to see their pet outside. The caseworkers are very responsive and interactive. CDC is proactive with things that can pop up and treat. They do great referrals to facilities if you feel they are not the best program for your loved one. The aids work hard even in their bad days. The front desk ladies were always super sweet, kind and friendly. They have all the resources and tools for an outpatient. Som of their old school methods can be great tools of motivation for the right person. Speech therapy was great but if the patient didnt want to participate in anything theyd litterly let them lay in bed. The aids do work their asses off so I don't blame them for being assholes at times but they need to take care of their staff medically, mentally, physically and most importantly double check their own cognitive abilities occasionally. The nurses did their rounds of vitals and checks. They did share the positives they did or saw. The day shift nurses were rather proactive. The negatives: I really apologize I don't know how to describe this facility any better. If a live in daycare is what you need then this is the place for your loved one. The physical therapy provided wasn't aggressive for what we needed. My loved one came from Frodert and was walking with a walker before he left. When he left Lakeview he was so weak from being a liability to leave bed that he couldn't even stand without maximum assistance. They don't force them to work if the patient doesn't want to. Their aids are not trained how to speak to patients with behavioral things or with serious brain injuries. They're unfortunately the only ones who do most of the hard labor in this facility. They did improve how to communicate with TBI patients after I stress my concerns but things got worse in other ways. There were multiple times I walked in and eventho I made them aware he has a food allergy it would still be on his plate. Some of the staff were so unkind he was afraid to push the call button. He was a bit of an asshole but no one ever deserves to be afraid to tell someone they have to take a shit. People with brain injuries some days they remember things momentarily and others they just don't. To yell at someone and say stop playing. I will never forget. To tell a patient they can pull themselves up and rotate themselves with their only arm that works stand their and laugh so they don't have to work is sickening. We all get tired and worn out but this is why they are sent there. The most important part of being in a facility is that you shouldn't have to worry and that their in good hands. Not nurses who keep their purses in the restrooms of the patient with over the counter drugs or whatever for whatever. Not staff smoking weed next to an incapacitated person when it's after hours. I really hope this facility straightens out. It has alot of staff and potential. They just need to square away who does what and when. Make sure staff have their own locker rooms to something. A drug test for employees. I think they are just still trying to figure it all out. Each aid kind of did their own things it wasn't consistent. It was like everyone was on their own program when to do rounds, when to give water, who to watch and not to, brushing teeth never happened and if they needed assistance setting up food you knew who the people who actually do their job were. I will never forget walking in and the little old lady with her curly best hair on watching him from afar In the hallway like I know you're signed off to eat by yourself but I'm here because I care enough to save your life while you're struggling. He was choking. She is probably way past her time working mentally and physically but she's where she needs to be when no one else is there. Thank you! Just thank you! The aids with no sense of direction who ran the floor anyway ty.
Response from the owner1 week ago
Thank you, Teresa, for sharing your detailed insights about Lakeview Specialty Hospital and Rehab. We genuinely appreciate your observations and concerns. Your feedback is invaluable in helping us improve our services and patient care. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
KJ Shock
3 months ago on Google
1
Being a staff member in any nursing type facility is a hard job and I completely respect people who do it and do it correctly who can do it and be kind if you can’t do it correctly if you can’t do it and be kind then you’re in the wrong job go get a different job How anyone could see Someone who suffered and not be kind I don’t understand. how they cannot put themselves in someone else’s shoes and imagine what if it was them what if their body because of what they’ve been through can’t do the stuff it used to do? How would they feel if they were being dependent on somebody for everything and somebody who’s trying to work to get better so they’re not dependent on somebody else 1st Staff did not use the waist belt 2nd did not lower the bed. 3rd Held the walker out of the patients reach 4th got upset at patient when patient asked not to be rushed Please train staff to use kind calm words and use proper safety techniques This is just one of many Incident I was surprised that: Staff did not use the waist belt Staff did not lower the bed. Staff Held the walker out of the patients reach Staff person rushed  patient and when patient got upset at being rushed in the bathroom and asked her to leave her alone. The staff person got upset with my sister. Patient ask staff person not to rush her, got frustrated by being rushed Which is acceptable to ask somebody not to rush you to give you more time then the worker got frustrated with the patient said many things one including “calm down!” Which of course led to more frustration. that’s when I put a stop to the back and forth escalation And said OK. None of this is called for. you can be respectful, You can be kind Staff said “all I did was tell her to calm down” I said “nowhere in the history of the world has telling someone to calm down ever calm anybody down.” “The patient is frustrated at her situation . She’s frustrated because her body won’t do what it used to do , if you lower the bed, if you bring in the walker to her, if you give her time to do what she needs to do in her own way.. The staff person started to deny, I said “I have it on video” Staff left the room leaving the patient alone in the bathroom which is against the rules and not safe or appropriate and nobody else came in to take her place they told us somebody always has to be present with her and there was no staff present. there’s no call button in the bathroom It’s not hard to be respectful of people who are in extraordinarily hard situations This was only her second day I brought cupcakes for the staff. We have been friendly to the staff. Nobody yelled. Nobody got mad. I explained if she could stay calm the patient could stay calm . I have complete respect for the job if it’s done right lower the bed. Use the waist belt, bring the walker in closer, give the patient time, if the patient gets frustrated consider where that frustration is coming from and be kind and understanding. Sadly, this was not how she was treated hopefully going forward I’ll be able to change this review but so far I would not recommend lakeview There were some other complaints. I’ve heard  that I can’t speak to because I wasn’t there. We’ve been worried about her through this tragedy and proud of her progress she’s been making before coming here and we were looking at this is the next step to get her to where she had to be to get home But instead, her health is declining now we have to worry about how she’s being treated and she’s being set back no family should have to worry about that on top of everything They should feel that their loved one is in the right spot to get better Instead of feeling sorry for every person in that facility. We are sad patients need to have staff in the bathroom because there’s not  a call button in the bathroom Or a shower there’s one shower for the floor. She doesn’t have a shower in the bathroom it’s not fair to have to have someone in the bathroom with you rushing you and yelling at you
Response from the owner1 week ago
KJ, we appreciate your feedback and take your concerns seriously. We are committed to ensuring a compassionate environment and would welcome the opportunity to discuss this further offline. Thank you. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
S M
3 months ago on Google
1
We first reached out to Lakeview to two separate people, We were given the generic boiler plate response. I will look into it. And then their choice was to send a psychologist to talk to the patient, which makes absolutely no sense since the issues were safety issues regarding their staff we are finding the reviews on here to be quite accurate. We highly recommend finding a different place for your loved ones. If I could give less than one star as others have said, I would also. Her health is declining in the three days being there which speaks volumes to the care she’s receiving her health was excelling where she was at, and as soon as she was transferred there on Friday, her health has been going down.
Response from the owner1 week ago
Thank you for your feedback, S. We take your concerns seriously and would like to discuss this further to address your specific situation. Please reach out to us directly. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
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Rehab Score

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5.6 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Christopher Slover

CEO

Andy Olivares

Administrator, COO

Lisa Hawkins

Hospital Nurse Manager

Alfred Habel, MD

Pulmonologist, Executive Medical Director

Mustansir Majeed, MD

President of MEC & Director of Clinic Services

Cindy Sorenson, PsyD

Clinical Director of Behavior Health Services

Contact Information

Building icon

1701 Sharp Road
Waterford, WI 53185

Explore Other Centers Near Waterford

Reviews of Lakeview Behavioral Health

3.6/5 (78 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (78 reviews)
Teresa Clay-Gritsonis
2 months ago
4

Lakeview has its pros and cons. The positives: They have a lot of staff who are there around the clock, a team. The food is great. You can bring your pet to the parking lot and push your loved one around the facility in the wheelchair to see their pet outside. The caseworkers are very responsive and interactive. CDC is proactive with things that can pop up and treat. They do great referrals to facilities if you feel they are not the best program for your loved one. The aids work hard even in their bad days. The front desk ladies were always super sweet, kind and friendly. They have all the resources and tools for an outpatient. Som of their old school methods can be great tools of motivation for the right person. Speech therapy was great but if the patient didnt want to participate in anything theyd litterly let them lay in bed. The aids do work their asses off so I don't blame them for being assholes at times but they need to take care of their staff medically, mentally, physically and most importantly double check their own cognitive abilities occasionally. The nurses did their rounds of vitals and checks. They did share the positives they did or saw. The day shift nurses were rather proactive. The negatives: I really apologize I don't know how to describe this facility any better. If a live in daycare is what you need then this is the place for your loved one. The physical therapy provided wasn't aggressive for what we needed. My loved one came from Frodert and was walking with a walker before he left. When he left Lakeview he was so weak from being a liability to leave bed that he couldn't even stand without maximum assistance. They don't force them to work if the patient doesn't want to. Their aids are not trained how to speak to patients with behavioral things or with serious brain injuries. They're unfortunately the only ones who do most of the hard labor in this facility. They did improve how to communicate with TBI patients after I stress my concerns but things got worse in other ways. There were multiple times I walked in and eventho I made them aware he has a food allergy it would still be on his plate. Some of the staff were so unkind he was afraid to push the call button. He was a bit of an asshole but no one ever deserves to be afraid to tell someone they have to take a shit. People with brain injuries some days they remember things momentarily and others they just don't. To yell at someone and say stop playing. I will never forget. To tell a patient they can pull themselves up and rotate themselves with their only arm that works stand their and laugh so they don't have to work is sickening. We all get tired and worn out but this is why they are sent there. The most important part of being in a facility is that you shouldn't have to worry and that their in good hands. Not nurses who keep their purses in the restrooms of the patient with over the counter drugs or whatever for whatever. Not staff smoking weed next to an incapacitated person when it's after hours. I really hope this facility straightens out. It has alot of staff and potential. They just need to square away who does what and when. Make sure staff have their own locker rooms to something. A drug test for employees. I think they are just still trying to figure it all out. Each aid kind of did their own things it wasn't consistent. It was like everyone was on their own program when to do rounds, when to give water, who to watch and not to, brushing teeth never happened and if they needed assistance setting up food you knew who the people who actually do their job were. I will never forget walking in and the little old lady with her curly best hair on watching him from afar In the hallway like I know you're signed off to eat by yourself but I'm here because I care enough to save your life while you're struggling. He was choking. She is probably way past her time working mentally and physically but she's where she needs to be when no one else is there. Thank you! Just thank you! The aids with no sense of direction who ran the floor anyway ty.

Response from the owner
Thank you, Teresa, for sharing your detailed insights about Lakeview Specialty Hospital and Rehab. We genuinely appreciate your observations and concerns. Your feedback is invaluable in helping us improve our services and patient care. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
KJ Shock
3 months ago
1

Being a staff member in any nursing type facility is a hard job and I completely respect people who do it and do it correctly who can do it and be kind if you can’t do it correctly if you can’t do it and be kind then you’re in the wrong job go get a different job How anyone could see Someone who suffered and not be kind I don’t understand. how they cannot put themselves in someone else’s shoes and imagine what if it was them what if their body because of what they’ve been through can’t do the stuff it used to do? How would they feel if they were being dependent on somebody for everything and somebody who’s trying to work to get better so they’re not dependent on somebody else 1st Staff did not use the waist belt 2nd did not lower the bed. 3rd Held the walker out of the patients reach 4th got upset at patient when patient asked not to be rushed Please train staff to use kind calm words and use proper safety techniques This is just one of many Incident I was surprised that: Staff did not use the waist belt Staff did not lower the bed. Staff Held the walker out of the patients reach Staff person rushed  patient and when patient got upset at being rushed in the bathroom and asked her to leave her alone. The staff person got upset with my sister. Patient ask staff person not to rush her, got frustrated by being rushed Which is acceptable to ask somebody not to rush you to give you more time then the worker got frustrated with the patient said many things one including “calm down!” Which of course led to more frustration. that’s when I put a stop to the back and forth escalation And said OK. None of this is called for. you can be respectful, You can be kind Staff said “all I did was tell her to calm down” I said “nowhere in the history of the world has telling someone to calm down ever calm anybody down.” “The patient is frustrated at her situation . She’s frustrated because her body won’t do what it used to do , if you lower the bed, if you bring in the walker to her, if you give her time to do what she needs to do in her own way.. The staff person started to deny, I said “I have it on video” Staff left the room leaving the patient alone in the bathroom which is against the rules and not safe or appropriate and nobody else came in to take her place they told us somebody always has to be present with her and there was no staff present. there’s no call button in the bathroom It’s not hard to be respectful of people who are in extraordinarily hard situations This was only her second day I brought cupcakes for the staff. We have been friendly to the staff. Nobody yelled. Nobody got mad. I explained if she could stay calm the patient could stay calm . I have complete respect for the job if it’s done right lower the bed. Use the waist belt, bring the walker in closer, give the patient time, if the patient gets frustrated consider where that frustration is coming from and be kind and understanding. Sadly, this was not how she was treated hopefully going forward I’ll be able to change this review but so far I would not recommend lakeview There were some other complaints. I’ve heard  that I can’t speak to because I wasn’t there. We’ve been worried about her through this tragedy and proud of her progress she’s been making before coming here and we were looking at this is the next step to get her to where she had to be to get home But instead, her health is declining now we have to worry about how she’s being treated and she’s being set back no family should have to worry about that on top of everything They should feel that their loved one is in the right spot to get better Instead of feeling sorry for every person in that facility. We are sad patients need to have staff in the bathroom because there’s not  a call button in the bathroom Or a shower there’s one shower for the floor. She doesn’t have a shower in the bathroom it’s not fair to have to have someone in the bathroom with you rushing you and yelling at you

Response from the owner
KJ, we appreciate your feedback and take your concerns seriously. We are committed to ensuring a compassionate environment and would welcome the opportunity to discuss this further offline. Thank you. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
S M
3 months ago
1

We first reached out to Lakeview to two separate people, We were given the generic boiler plate response. I will look into it. And then their choice was to send a psychologist to talk to the patient, which makes absolutely no sense since the issues were safety issues regarding their staff we are finding the reviews on here to be quite accurate. We highly recommend finding a different place for your loved ones. If I could give less than one star as others have said, I would also. Her health is declining in the three days being there which speaks volumes to the care she’s receiving her health was excelling where she was at, and as soon as she was transferred there on Friday, her health has been going down.

Response from the owner
Thank you for your feedback, S. We take your concerns seriously and would like to discuss this further to address your specific situation. Please reach out to us directly. #MedicalCenter #Rehab

Lakeview Specialty Hospital and Rehab
Tina Werner
3 months ago
5

I had a stroke end of April today I am getting ready to leave 1month later. Great experience nurses aides. Therapists were all wonderful

Response from the owner
Thank you for sharing your positive experience, Tina. We are delighted to hear that our staff provided you with exceptional care during your recovery at Lakeview Specialty Hospital and Rehab. Wishing you all the best in your continued healing. #MedicalCenter #Rehab

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