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Maui Memorial Medical Center

221 Mahalani St Wailuku, HI 96793
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Maui Memorial Medical Center - Behavioral Health HI 96793

About Maui Memorial Medical Center

Maui Memorial Medical Center – Behavioral Health offers a clinical approach to treatment. Programs include inpatient treatment and a partial hospitalization program (PHP).

Inpatient Treatment
The inpatient program is for individuals who are at risk of hurting themselves or others. This is an 11-bed, short-term, acute treatment option to help stabilize clients. Clients receive medical evaluations and medication management services, along with psychological treatment and referrals to their next phase of support.

Partial Hospitalization Program
The partial hospitalization program is for individuals who need a highly structured outpatient environment but do not need inpatient care. Clients meet regularly throughout the week with mental health practitioners, nurses, psychiatric professionals, and counselors.

Latest Reviews

Iman
2 weeks ago on Google
5
Went in at labor and delivery for a scary fall at 25 weeks pregnant and got checked out promptly. Dr. Bullock and nurse Lindsey were amazing and attentive. I felt truly taken care of! Super grateful to them.
Juliana L
2 weeks ago on Google
5
My deepest gratitude to Dr. Morong and the entire staff at Maui Memorial, nurses and doctors at the Delivery/Postpartum, for taking such tender care of me and my baby.
Zoe Goodman
3 weeks ago on Google
5
I went to the emergency room and the ultrasound tech, Stephanie, was the most trauma-informed tech I’ve ever run across. She was kind, told me what she was doing, didn’t make me use stirrups, and offered for me to insert the wand myself. So grateful for medical professionals like her who make patients feel like humans ❤️❤️❤️
Response from the owner1 week ago
Aloha Zoe,

We're so glad to hear you had a great experience with us! Caring for our patients with compassion and excellence is what we strive for every day, and knowing we made a positive impact makes it all worthwhile. Thank you for taking the time to share your valuable feedback.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Accepted Insurance

Maui Memorial Medical Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs (IOP) enable clients to live at home and continue working or attending school while also receiving robust therapeutic support for addiction. Clients attend multiple treatment sessions per week, where they typically receive a combination of psychotherapy, addiction education and recovery skills training, and evidence-based complementary care. Medication assisted treatment (MAT) is also available in many intensive outpatient rehabs. Treatment typically involves between nine and 20 therapeutic hours weekly. IOP is ideal for clients in early recovery.

aftercare iconAftercare Support

Rehab aftercare programs ensure clients' continued access to personalized care after the completion of formal addiction treatment. Case managers and recovery teams assess clients' needs and goals and identify the rehab aftercare services to best support clients' sustained sobriety. Clients may receive a variety of services to facilitate their successful reintegration into their home, workplace, and community, including peer coaching, career counseling, and 12 step program induction, among other programs.

heart-hands iconIntervention Services

For anyone struggling with substance abuse but reluctant to seek help, a drug intervention in Hawaii can help to provide that essential motivation. Drug intervention services provide a professional interventionist to assist families with this process. The interventionist helps the individual understand the extent of the damage caused by substance abuse and how treatment works. This clinical perspective can be a helpful addition to the family's personal expressions of concern.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

During couples therapy in Hawaii, your therapist may borrow techniques from multiple forms of therapy based on your needs. Methods may include cognitive behavioral therapy and emotionally focused therapy. The ultimate goal of treatment is a stronger relationship.

During dialectical behavior therapy in Hawaii, you'll focus on developing skills that allow you to manage daily life challenges. The main areas of focus are emotional regulation, interpersonal effectiveness, distress tolerance, and mindfulness.

Family therapy engages members in a collective effort to understand and combat addiction. Therapists help families establish healthy boundaries and improve emotional support systems. By working together, family members can help their loved one sustain long term recovery.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During treatment, you'll work on strengthening any life skills you'll need after rehab. These may include interpersonal communication, finding a job, managing finances, and coping with stress. These skills cover the basic tasks you'll need to accomplish to successfully maintain sobriety.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Staff

Lynn Fulton

CEO

Wade Ebersole

COO

Deb Cartwright

CFO

Marian Horikawa-Barth

Chief Nurse Executive

Michael Shea, MD

Chief Medical Director

Melinda Sweany

Chief Philanthropy Officer

Contact Information

Building icon

221 Mahalani St
Wailuku, HI 96793

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Wailuku

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Reviews of Maui Memorial Medical Center

3.09/5 (252 reviews)
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Reviews

1

They take 2 hours to get you in, even when you arrived just in time you get seen until they want to. It is really a ridiculous amount of waiting for old people like me. It really felt like we are being ignored

Reviewed on 3/13/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (251 reviews)
Iman
2 weeks ago
5

Went in at labor and delivery for a scary fall at 25 weeks pregnant and got checked out promptly. Dr. Bullock and nurse Lindsey were amazing and attentive. I felt truly taken care of! Super grateful to them.

Juliana L
2 weeks ago
5

My deepest gratitude to Dr. Morong and the entire staff at Maui Memorial, nurses and doctors at the Delivery/Postpartum, for taking such tender care of me and my baby.

Zoe Goodman
3 weeks ago
5

I went to the emergency room and the ultrasound tech, Stephanie, was the most trauma-informed tech I’ve ever run across. She was kind, told me what she was doing, didn’t make me use stirrups, and offered for me to insert the wand myself. So grateful for medical professionals like her who make patients feel like humans ❤️❤️❤️

Response from the owner
Aloha Zoe,

We're so glad to hear you had a great experience with us! Caring for our patients with compassion and excellence is what we strive for every day, and knowing we made a positive impact makes it all worthwhile. Thank you for taking the time to share your valuable feedback.
Thad Flemens
1 month ago
1

This place is a joke! Fly to Oahu and see real professional doctors. I had passed out several times over the week from asthma types coughing attacks and they said drink hot water w lemon. Seriously there’s no hot water that stops an asthma attack. I’m now searching for a specialist on Oahu. Maui health care is a joke

Response from the owner
Aloha Thad,

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet the standards of care we strive to provide. Please know that we take your concerns seriously, and we would be grateful for the opportunity to learn more about your experience. We encourage you to contact our Patient Experience team at 808-242-2266 so that we can address your concerns and work together to improve our services in the future.

We truly appreciate your feedback and we are committed to providing the best possible care to our community.
Supriya Dhillon
1 month ago
5

My infant experienced a medical emergency while on vacation to Maui and we decided to bring him in to get checked out. We are incredibly impressed with the professionalism, kindness and speed of care. From registration, to the nurse, RT and Dr. Dave Cone, we are so happy with the care we received. We were in and out within 1.5 hours with all the answers and care we needed. We even received a follow-up text from the Dr. Cone checking in on our son. Thank you for the quality care!

Response from the owner
Aloha Supriya,

Thank you so much for sharing your experience with us — it truly means a lot. We're so happy to hear that your visit went well. Providing compassionate, high-quality care is what we strive for every day, and hearing your feedback reminds us why we do what we do. Thank you again for taking the time to share your story.
Aaron Ambrose
2 months ago
2

At times the hospital is good or bad depending on the nurse/aids on shift. Younger nurses & aids are WAY BETTER than the old lady’s working. Need more younger nurses because old heads are very lazy & could care less. Young nurses have been very helpful & make you feel a lot more comfortable. They give proper care for concerns & are quicker. Fire the old heads or have them work a computer instead of caring for patients. I understand they are old & working doubles or what but if they can’t give the proper care to do job then don’t do it. Old nurses unorganized & very lazy. Old ladies better off working at a retirement center. No communication between other nurses concerning meds & schedule needing attention for my father’s pain, old lady even forgot to take vitals & blood pressure! Janitor lady didn’t take out the trash after 4 days, tho it stink she just stacked the garbage as high as she could & threw old bowel pads in the trash can without no trash bag, gloves & all! When I came in next day she didn’t bother taking it out just threw a trash bag over it! Lazy lady. Very unsanitary & disgusting she needs too do her job or just quit. Other old nurse didn’t know what to give or what prior nurse had planned for medication. Unorganized. Old lady was talking about nurses being lazy but she must have been talking about herself. We have been polite & patient with grace but you can tell when someone takes initiative in job or just there too get paid. Doctors & PT have been awesome in the process too recovery, surgeons, & young nurses have been great because they actually care. MMMC needs too root out the bad seeds & hire better nurses/aids. Look at all the reviews. All they do is copy & paste the same feedback response like they don’t give a crap. Record everything they do & take tabs maybe start a lawsuit against them if you feel you aren’t getting properly cared for or refer to a second opinion else where because the hospital overall needs too step it up.

Response from the owner
Aloha Aaron,

We are truly sorry to hear about the concerns you and your family encountered during your father's care. We appreciate your recognition of the doctors, physical therapists, and nurses who made a positive impact. At the same time, we understand how important it is to feel confident in the care your loved one receives, and we regret that aspects of your experience fell short of the standards of care we strive to provide. 

Please know that we value your feedback and we would be grateful for the opportunity to learn more about your experience. We encourage you to contact our Patient Experience team at 808-242-2266 so that we can address your concerns and work together to improve our services in the future.

Thank you for taking the time to share your experience.
G Heidbreder
2 months ago
5

While on vacation in Maui, my father experienced a medical emergency. ER doctors at MMMC quickly diagnosed the problem, and with little time to spare, a highly trained and experienced surgeon and anesthesiologist performed a very successful surgery. He spent the remainder of the week recovering in-patient at the hospital. He experienced professionalism and kindness every day of his stay. Our family is so grateful for the medical expertise and quality care that he received.

Response from the owner
Aloha G,

Patient experience is at the heart of everything we do. It brings us so much joy to hear that you had a wonderful experience with us. We are committed to providing exceptional health care for our patients and your feedback is truly appreciated. Thank you for taking the time to share your story.
Jimithy Green
2 months ago
1

Easily the worst hospital I have ever been to. Had a diver with mild DCS. Doctor walked in for 30 seconds was pissed off when he entered the room barley checked on the diver and said you’re probably fine but to be sure let’s do a CT scan or a spinal tap. (This doesn’t remotely test for DCS) And then told us we were going to get morphine. Did not ask for consent for anything and then just left. The doctor seemed to be looking at us as just a cash grab or something. It was incredibly gross. Worst damn hospital in the USA. We went and got a second opinion and proper treatment elsewhere and the other doctors were shocked and pissed about what happened here.

Response from the owner
Aloha Jimithy,

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet the standards of care we strive to provide. We understand how important it is for our patients to feel heard and cared for, and we are deeply sorry that this was not reflected during your visit.

Please know that we take your concerns seriously, and we would be grateful for the opportunity to learn more about your experience. We encourage you to contact our Patient Experience team at 808-242-2266 so that we can address your concerns and work together to improve our services in the future.

We truly appreciate your feedback and we are committed to providing the best possible care to our community.
Claire Gauronskas
3 months ago
1

HORRIBLE experience, they don't treat you like you're a human being. I saw Randy W Stark.

Response from the owner
Aloha Claire,

We strive to provide exceptional health care to all our patients and we are truly sorry to hear that your experience did not meet expectations. We value your feedback as it helps us improve and better serve our community. We would appreciate the opportunity to discuss your concerns and find ways to refine our services. Please reach out to our Quality Department at 808-242-2266 and provide your contact information. A patient experience representative will return your call as soon as possible.
Wendy Jo Ambrose
3 months ago
1

Buyer Beware! I went to the ER at Maui Memorial last July to get an antibiotic. They made me pay $250 up front with my personal credit card for this visit. Then they were paid in full by my insurance. We are now 10 months past the date of my visit, and I am still not refunded the $250 I paid up front. Every month I call, and every month I get the same story from Francisco ( always the same guy answers the phone). Every month when I call he tells me how there isn’t anyone to write the refund checks. Even though the money was supposedly approved by the hospital Aug 22nd of 2024 for the refund, I am still out the money. I have also talked with supervisors Ashley, Liz D, and Juana. Still no results. I am so frustrated. Does anyone know how to get your money back from this hospital?

Response from the owner
Aloha Wendy,

Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and understand how frustrating billing matters can be.

If you have any questions about your hospital bill, we encourage you to call 808.515.6864 or toll-free at 888.285.5090, Monday through Friday, from 8:00 am to 4:30 pm.

We appreciate your patience and the opportunity to assist you.
Dont b a forest stuck in a seed
3 months ago
5

My family and myself wasn't here 24 hours 4 year old son had asthma flare up early in the morning 9 am cincinnati time i called the hospital not knowing it was 3 am Maui time the lady asked where are you i said idont know she found me by looking up resort and said you are 15min away and gave me address they was so nice gave son treatment prescription a teddy bear and son a long hug carter family from cincy give the the Er a thumps up thanks

Response from the owner
Aloha! We are happy to hear you had such a positive experience with our team, and thank you so much for taking the time to share your feedback. We hope you enjoyed your time on Maui.
Justen Leino
4 months ago
5

Super awsome, fast and helpful

Response from the owner
Aloha Justen,

We appreciate you taking the time to share your feedback with our team. We are happy to hear you had a great experience. Have a good day!
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