800-784-1361
This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ...
About Olean General Hospital – Behavioral Health
Olean General Hospital is in Olean, New York, and is affiliated with Bradford Regional Medical Center. Both the hospital and medical center are members of Kaleida Health, which is part of the Upper Allegheny Health System. Olean General Hospital’s behavioral health unit offers mental health and addiction treatment for individuals 18 and older.
Clients must be medically stable to be admitted to the behavioral health unit and the focus is on crisis intervention and stabilization. The hospital accepts insurance from most major providers. There are some community resources for clients who need financial assistance. The hospital is easily accessible from I-86 and North Union Street Extension.
Secure Behavioral Health Unit in Olean
The behavioral health unit is a secure inpatient unit providing privacy and safety. Because this is a unit within a full service hospital, clients receive integrated care from a multidisciplinary team.
You’ll have access to on site psychiatric care teams, nurses, doctors, social workers and other medical specialists. The team focuses on individualized, compassionate care to provide stabilization during a mental health or addiction crisis.
Clients in the behavioral unit participate in group and individual therapy, as well as other evidence based treatment modalities. They leave with a solid discharge plan and connections to ongoing mental health and addiction care.
Historic Downtown Olean, New York
The hospital is near downtown Olean, a destination city known for its affordability and variety of lodging options. There are modern hotels, cozy bed and breakfasts and Airbnbs There are hidden gems throughout the area, and the nearby Allegheny National Forest offers many fun outdoor activities.
Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens
Facility Overview
14 Number of Available Beds
15 - 30 Avg Length of Stay in Days
Latest Reviews
I will never goto ogh er again they lie about a person to the point they get refused primary care dr’s and they discharge them when they had seizures witnessed by an ambulance crew saying the person was in psychosis then saying they weren’t when the person couldn’t hear let alone see in the area they were the person gets called combative claimed to have swung at a nurse while also notes saying the person asked to be discharged without further testing yet they refused to give the person any proper care or a way to communicate without there hearing aids and shot them up with a medication that caused an allergic reaction by the time they got home. And update on 10/14/25 i was in the er on at ogh on july 12th i have no memories of being there until i was talking to the cop who escorted me to country fair on 12th st at 2:30 am with no way home to Salamanca. I have location-related epilepsy affecting the right temporal area on. October 8th an EEG done at buffalo general finally found the epilepsy. So both ogh er and brmc er’s since march have done me more harm than good treating me like i fake seizures causing me to not be able to get primary care linked to ogh. And to not trust ogh or brmc for emergency care. When i have both focal and generalized seizures. On july 12th i left there with bruising on both arms that looked like finger prints and no memories of anything that happened. That is no way for a patient to have an er visit. The brmc er was june 29th. I actually refuse to goto the er now because the ambulance won’t take me to springville where my primary care doctor is
Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the issues you encountered during your visit to our emergency room. Your feedback is incredibly important, and we take these matters very seriously.
We strive to provide the highest quality of care to all our patients, and it is concerning to hear that we did not meet your expectations. We would like to investigate this matter further to ensure that such situations are addressed and prevented in the future.
If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention.
Response from the owner1 month ago
Dear Heidi Furman,Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the issues you encountered during your visit to our emergency room. Your feedback is incredibly important, and we take these matters very seriously.
We strive to provide the highest quality of care to all our patients, and it is concerning to hear that we did not meet your expectations. We would like to investigate this matter further to ensure that such situations are addressed and prevented in the future.
If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention.
Our experience at this hospital was exceptional 👏 The staff on ALL the shifts were informative, and very understanding as we had to say goodbye to a loved one. I can’t praise you all enough, from the cleaning staff all the way up through, you ALL ARE APPRECIATED!! Keep doing what you do, and be PROUD, because you are caring for someone’s loved one that they can’t anymore. Many times you may think it goes unnoticed, but I know our family noticed, and we are grateful for Olean General. Especially the 2nd floor. Your Comfort Care is exceptional and the rooms very comfortable. Thank You! The Pauly Family
Thank you so much for taking the time to share your heartfelt experience with us. We are truly honored to have been able to support you and your family during such a difficult time. It is incredibly rewarding to hear that our staff, from the cleaning team to our Comfort Care unit on the 2nd floor, made a positive impact on your experience.
Your kind words and appreciation mean the world to us and serve as a reminder of the importance of our work. We are committed to providing compassionate care to all our patients and their families, and your feedback encourages us to continue striving for excellence.
Please extend our warmest regards to your family. We are grateful for your trust in Olean General Hospital.
We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org — we’d love to hear from you!
Response from the owner1 month ago
Dear Melissa,Thank you so much for taking the time to share your heartfelt experience with us. We are truly honored to have been able to support you and your family during such a difficult time. It is incredibly rewarding to hear that our staff, from the cleaning team to our Comfort Care unit on the 2nd floor, made a positive impact on your experience.
Your kind words and appreciation mean the world to us and serve as a reminder of the importance of our work. We are committed to providing compassionate care to all our patients and their families, and your feedback encourages us to continue striving for excellence.
Please extend our warmest regards to your family. We are grateful for your trust in Olean General Hospital.
We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org — we’d love to hear from you!
I've been seen here a few times due to cardiac issues and every single time I've been treated quickly with the utmost care. The staff here are amazing, super friendly.
Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you have consistently received prompt and attentive care during your visits for cardiac issues. Our team is dedicated to providing the highest level of care and compassion, and it is wonderful to know that our staff's friendliness and professionalism have made a positive impact on your visits.
Your feedback is greatly appreciated and will be shared with our team to continue motivating them to deliver exceptional service. If you ever have any further comments or need assistance, please do not hesitate to reach out.
Wishing you good health and all the best.
We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org — we’d love to hear from you!
Response from the owner1 month ago
Dear Shawn,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you have consistently received prompt and attentive care during your visits for cardiac issues. Our team is dedicated to providing the highest level of care and compassion, and it is wonderful to know that our staff's friendliness and professionalism have made a positive impact on your visits.
Your feedback is greatly appreciated and will be shared with our team to continue motivating them to deliver exceptional service. If you ever have any further comments or need assistance, please do not hesitate to reach out.
Wishing you good health and all the best.
We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org — we’d love to hear from you!
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.4 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Cheryl Klass, MBA, BSN, RN
Interim President
Scott Bonderoff, MBA
COO
Joseph Fuglewicz, MBA
Marketing Director, Twin Tiers
Luis Gonzalez, MD
Interim Chief Medical Officer
Jennifer Ruggles, MSN, RN
Chief Nursing Officer
Lesley Zurek
Senior Director, Human Resources
Contact Information
515 Main street
Olean, NY 14760
Get Help Now - 716-351-4382
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