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Olean General Hospital – Behavioral Health

515 Main street
Olean, NY 14760
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Olean General Hospital - Behavioral Health NY 14760

About Olean General Hospital – Behavioral Health

Olean General Hospital is in Olean, New York, and is affiliated with Bradford Regional Medical Center. Both the hospital and medical center are members of Kaleida Health, which is part of the Upper Allegheny Health System. Olean General Hospital’s behavioral health unit offers mental health and addiction treatment for individuals 18 and older. 

Clients must be medically stable to be admitted to the behavioral health unit and the focus is on crisis intervention and stabilization. The hospital accepts insurance from most major providers. There are some community resources for clients who need financial assistance. The hospital is easily accessible from I-86 and North Union Street Extension. 

Secure Behavioral Health Unit in Olean

The behavioral health unit is a secure inpatient unit providing privacy and safety. Because this is a unit within a full service hospital, clients receive integrated care from a multidisciplinary team. 

You’ll have access to on site psychiatric care teams, nurses, doctors, social workers and other medical specialists. The team focuses on individualized, compassionate care to provide stabilization during a mental health or addiction crisis. 

Clients in the behavioral unit participate in group and individual therapy, as well as other evidence based treatment modalities. They leave with a solid discharge plan and connections to ongoing mental health and addiction care. 

Historic Downtown Olean, New York

The hospital is near downtown Olean, a destination city known for its affordability and variety of lodging options. There are modern hotels, cozy bed and breakfasts and Airbnbs There are hidden gems throughout the area, and the nearby Allegheny National Forest offers many fun outdoor activities.

Similar Rehab Centers

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Facility Overview

Bed icon 14
Number of Available Beds
Calendar icon 15 - 30
Avg Length of Stay in Days

Latest Reviews

Jamie Canfield
1 month ago on Google
5
Everyone was super nice and helpful. Justin was very knowledgeable about my issues. I have high hopes in this helping me!
Suzana Bartimole
1 month ago on Google
5
What a wonderfully thorough assessment with Justin. He was friendly, but professional. Set a positive tone with his caring approach. Offered perfect exercises for my neck and posture. Would highly recommend!
Response from the owner1 month ago
Dear Suzana,

Thank you so much for taking the time to share your positive experience at Olean General Hospital. We are thrilled to hear that Justin provided you with a thorough assessment and that his friendly yet professional approach made a positive impact on your visit. It's wonderful to know that the exercises he recommended are beneficial for your neck and posture.

Your recommendation means a lot to us, and we are grateful for your kind words. We strive to provide the best care possible, and feedback like yours encourages us to continue our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Wishing you good health and well-being.

We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org.
D O
1 month ago on Google
5
Great ER team.
Response from the owner1 month ago
Hello D O,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience with our ER team. Our staff is dedicated to providing the best care possible, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.4 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Olean General Hospital – Behavioral Health works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Cheryl Klass, MBA, BSN, RN

Interim President

Scott Bonderoff, MBA

COO

Joseph Fuglewicz, MBA

Marketing Director, Twin Tiers

Luis Gonzalez, MD

Interim Chief Medical Officer

Jennifer Ruggles, MSN, RN

Chief Nursing Officer

Lesley Zurek

Senior Director, Human Resources

Contact Information

Building icon

515 Main street
Olean, NY 14760

Reviews of Olean General Hospital – Behavioral Health

2.67/5 (355 reviews)
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Reviews

1

This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ... Read More

Reviewed on 11/22/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6779661016949 (354 reviews)
Jamie Canfield
1 month ago
5

Everyone was super nice and helpful. Justin was very knowledgeable about my issues. I have high hopes in this helping me!

Suzana Bartimole
1 month ago
5

What a wonderfully thorough assessment with Justin. He was friendly, but professional. Set a positive tone with his caring approach. Offered perfect exercises for my neck and posture. Would highly recommend!

Response from the owner
Dear Suzana,

Thank you so much for taking the time to share your positive experience at Olean General Hospital. We are thrilled to hear that Justin provided you with a thorough assessment and that his friendly yet professional approach made a positive impact on your visit. It's wonderful to know that the exercises he recommended are beneficial for your neck and posture.

Your recommendation means a lot to us, and we are grateful for your kind words. We strive to provide the best care possible, and feedback like yours encourages us to continue our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Wishing you good health and well-being.

We're always looking for prospective patients who are willing to share their experiences with the community. If you're interested, feel free to reach out to our marketing team at communications@uahs.org.
D O
1 month ago
5

Great ER team.

Response from the owner
Hello D O,

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience with our ER team. Our staff is dedicated to providing the best care possible, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out.
Sarah Doner
1 month ago
2

I came in with my father through the ER. ER staff and doctors were exceptional, they saved my dad's life. Then onto the ICU, again staff and doctors were exceptional giving us updates taking our phone calls and keeping us informed every step of the way. Then onto the third floor, no one answers call bells. Nurses have attitude. No one returns phone calls. No one will talk to you when you call except for the secretary who politely takes your message and tells you someone will call you back. You can not get an update to save your life. And if you get angry because none of the nurses have read your loved ones chart and don't even know his name, let alone their diagnosis and plan of care, they ignore you. Don't expect a call back from the nurses station, doctor, or QA department. But do expect to be told put of the blue that your loved one is "returning to a nursing home" when they came from there own home! I see now why no one likes OGH. It's a shame because there ER and ICU were wonderful. It makes me regret not pushing to have my dad transfered to BGH.

Response from the owner
Dear Sarah,

Thank you for taking the time to share your experience with us. We are truly grateful for your kind words about our ER and ICU teams, and we are pleased to hear that they provided exceptional care during such a critical time for your father.

However, we are deeply concerned to learn about the challenges you faced during your father's stay on the third floor. We sincerely apologize for the lack of communication and the difficulties you encountered. This is not the standard of care we strive to provide, and your feedback is invaluable in helping us address these issues. Our quality department would like to hear more about this recent visit. You can contact the quality department at (716) 375-6162 or by email at uahs_quality@uahs.org.

Please know that we take your concerns seriously and are committed to improving our services. We would appreciate the opportunity to discuss your experience further and ensure that your concerns are addressed.

Thank you again for your feedback, and we hope to have the chance to restore your confidence in our hospital.

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