This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ...
About Olean General Hospital – Behavioral Health
Olean General Hospital – Behavioral Health, located in Olean, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.
Specialty rehab programs at Olean General Hospital – Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Facility Overview
14 Number of Available Beds
15 - 30 Avg Length of Stay in Days
Latest Reviews
I just want to know how come no one seem to know what is going on or about their patients. My person will be in there for two weeks now after spending in hospital in February for some problems. This time she was in thei a week B4 someone decided to do something about her toes which cause more harm then good. The said she need a vein procedure but haven't done bc the infection from the toes spread so she had to wait. Then they st Monday or Tuesday bc this need to get done but no, it not getting done. Maybe all of u in charge need to know how to communicate and take care of issues B4 it get worst. Now she got a staph infection in her bone by her removed toes bc it took them a week B4 anything was done but it not bc the vein isn't fixed so still dealing with and infection. Just so u know, am not trying to be mean but no one seem to know what the hell is going on the third floor. If things keep going around and nothing is being done, how is she supposed to get better. It a shit show for sure. Why closed all around hospital if u don't have staff in that hospital to provide care for all patients.
I have a friend with sickle cell who went in sick. The hospital discharged him but he was stuck laying on the floor puking up blood. The security guard thought it was a good idea the haras him and kick him out even tho he was physically on the floor puking blood. So the security guard calls the cops and has the cops escort him out puking blood. Absolutely disgusting staff and hospital. This place has an extremely bad reputation for a reason. You're better off going to a witch doctor in the hills then to OGH.
Response from the owner2 months ago
Dear Justin Bily, Thank you for taking the time to share your feedback with us. We are deeply concerned to hear about the experience your friend had at Olean General Hospital. This is not the level of care and compassion we strive to provide to our patients and their families. We take such matters very seriously and would like to investigate this incident further to ensure it is addressed appropriately. Please encourage your friend to reach out to discuss his experience further, he can reach our quality department by calling (716) 375-6162 or emailing quality_uahs@uahs.org so we can address his concerns promptly. Thank you for bringing this to our attention!
The staff at the outpatient PT clinic are professional, knowledgeable, and helpful. They work hard to get you back to your life as quickly and completely as possible.
Response from the owner1 month ago
Dear Michael Mosgrove, Thank you so much for taking the time to share your positive experience with our outpatient physical therapy clinic. We are thrilled to hear that our staff's professionalism, knowledge, and dedication made a significant impact on your recovery journey. Our team is committed to helping patients return to their daily lives as swiftly and fully as possible, and your feedback is a wonderful affirmation of their hard work. We truly appreciate your kind words and the perfect rating! Wishing you continued health and wellness, 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.9 / 10
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Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff
Cheryl Klass, MBA, BSN, RN
Interim President
Scott Bonderoff, MBA
COO
Joseph Fuglewicz, MBA
Marketing Director, Twin Tiers
Luis Gonzalez, MD
Interim Chief Medical Officer
Jennifer Ruggles, MSN, RN
Chief Nursing Officer
Lesley Zurek
Senior Director, Human Resources
Contact Information
(716) 373-2600 
515 Main street
Olean, NY 14760
Get Help Now - 716-351-4382
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