This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ...
About Olean General Hospital – Behavioral Health
Olean General Hospital is in Olean, New York, and is affiliated with Bradford Regional Medical Center. Both the hospital and medical center are members of Kaleida Health, which is part of the Upper Allegheny Health System. Olean General Hospital’s behavioral health unit offers mental health and addiction treatment for individuals 18 and older.
Clients must be medically stable to be admitted to the behavioral health unit and the focus is on crisis intervention and stabilization. The hospital accepts insurance from most major providers. There are some community resources for clients who need financial assistance. The hospital is easily accessible from I-86 and North Union Street Extension.
Secure Behavioral Health Unit in Olean
The behavioral health unit is a secure inpatient unit providing privacy and safety. Because this is a unit within a full service hospital, clients receive integrated care from a multidisciplinary team.
You’ll have access to on site psychiatric care teams, nurses, doctors, social workers and other medical specialists. The team focuses on individualized, compassionate care to provide stabilization during a mental health or addiction crisis.
Clients in the behavioral unit participate in group and individual therapy, as well as other evidence based treatment modalities. They leave with a solid discharge plan and connections to ongoing mental health and addiction care.
Historic Downtown Olean, New York
The hospital is near downtown Olean, a destination city known for its affordability and variety of lodging options. There are modern hotels, cozy bed and breakfasts and Airbnbs There are hidden gems throughout the area, and the nearby Allegheny National Forest offers many fun outdoor activities.
Facility Overview
Latest Reviews
Thank you so much for taking the time to share your thoughtful and insightful review of Olean General Hospital. We truly appreciate your understanding and recognition of the challenges faced by healthcare professionals and the dedication they bring to their work every day.
Your kind words about our staff's knowledge, compassion, and effort mean a great deal to us. We strive to provide the best care possible to our community, and feedback like yours encourages us to continue our commitment to excellence.
We are grateful to serve the Olean community and are proud to have such supportive individuals like you. Thank you!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with our billing department and communication. Your concerns are important to us, and we are committed to addressing these issues to improve our services.
We understand how crucial it is for our patients to have a seamless experience, especially during times of illness. Please know that we are actively working on enhancing our billing processes and customer service to better meet the needs of our patients.
If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention.
Thank you!
Thank you so much for taking the time to share your wonderful experience with our physical therapy department at Olean General Hospital. We are thrilled to hear that you found our facilities and staff to be excellent and that you appreciated the large therapy room and its amenities. Our team, including Marty Morowski, is dedicated to providing the best care possible, and it’s rewarding to know that their hard work and professionalism made a positive impact on your recovery journey.
We are also glad that the reserved parking made your visits more convenient. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.
Thank you!
Rehab Score
Gallery

Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Inpatient
Treatments
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs

Adult Program

Young Adult Program
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Staff

Cheryl Klass, MBA, BSN, RN
Interim President

Scott Bonderoff, MBA
COO

Joseph Fuglewicz, MBA
Marketing Director, Twin Tiers

Luis Gonzalez, MD
Interim Chief Medical Officer

Jennifer Ruggles, MSN, RN
Chief Nursing Officer

Lesley Zurek
Senior Director, Human Resources
Contact Information
515 Main street
Olean, NY 14760