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Olean General Hospital – Behavioral Health

515 Main street Olean, NY 14760
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Olean General Hospital - Behavioral Health NY 14760

About Olean General Hospital – Behavioral Health

Olean General Hospital is in Olean, New York, and is affiliated with Bradford Regional Medical Center. Both the hospital and medical center are members of Kaleida Health, which is part of the Upper Allegheny Health System. Olean General Hospital’s behavioral health unit offers mental health and addiction treatment for individuals 18 and older. 

Clients must be medically stable to be admitted to the behavioral health unit and the focus is on crisis intervention and stabilization. The hospital accepts insurance from most major providers. There are some community resources for clients who need financial assistance. The hospital is easily accessible from I-86 and North Union Street Extension. 

Secure Behavioral Health Unit in Olean

The behavioral health unit is a secure inpatient unit providing privacy and safety. Because this is a unit within a full service hospital, clients receive integrated care from a multidisciplinary team. 

You’ll have access to on site psychiatric care teams, nurses, doctors, social workers and other medical specialists. The team focuses on individualized, compassionate care to provide stabilization during a mental health or addiction crisis. 

Clients in the behavioral unit participate in group and individual therapy, as well as other evidence based treatment modalities. They leave with a solid discharge plan and connections to ongoing mental health and addiction care. 

Historic Downtown Olean, New York

The hospital is near downtown Olean, a destination city known for its affordability and variety of lodging options. There are modern hotels, cozy bed and breakfasts and Airbnbs There are hidden gems throughout the area, and the nearby Allegheny National Forest offers many fun outdoor activities.

Facility Overview

Bed icon 14
Number of Available Beds
Calendar icon 15 - 30
Avg Length of Stay in Days

Similar Rehab Centers

Latest Reviews

alex powell
1 month ago on Google
5
I want to express my sincere appreciation for our local hospital here in Olean. I know many 1-star reviews focus on long waits and perceived lack of care, but I’d just like to lift up the story from a different angle. Waiting nearly an hour alone in the ER can feel frustrating. But rather than imagining ten doctors standing out back having coffee, it’s likely these professionals are prioritizing critical life-saving care elsewhere—because every minute and every person matters. On average in the U.S., one nurse cares for roughly 4 to 10 patients—depending on the unit and acuity. In med-surg areas, it's often about 5 patients per nurse, and even higher in busier or understaffed settings. In the realm of hospital infrastructure, there are about 6,000 hospitals across the U.S., serving over 332 million people. That means one hospital serves roughly every 50,000 people on average. As a small city, Olean is truly fortunate to have such a facility nearby given our population. I admire every healthcare provider—nurses, doctors, aides, technicians—for their knowledge, compassion, and constant effort. Their dedication, especially in critical situations, is something we should all feel grateful for.
Response from the owner4 weeks ago
Dear Alex Powell,

Thank you so much for taking the time to share your thoughtful and insightful review of Olean General Hospital. We truly appreciate your understanding and recognition of the challenges faced by healthcare professionals and the dedication they bring to their work every day.

Your kind words about our staff's knowledge, compassion, and effort mean a great deal to us. We strive to provide the best care possible to our community, and feedback like yours encourages us to continue our commitment to excellence.

We are grateful to serve the Olean community and are proud to have such supportive individuals like you. Thank you!
Matthew Klein
1 month ago on Google
1
Place is a joke billing doesn’t know what they are doing and they don’t answer the phone , almost resembles Walmart cashiers , take your business elsewhere trust me no one wants to headache on top of being sick P.S anyone else notice the generic response to make it look like they care but yet no change in reviews smh
Response from the owner4 weeks ago
Matthew,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with our billing department and communication. Your concerns are important to us, and we are committed to addressing these issues to improve our services.

We understand how crucial it is for our patients to have a seamless experience, especially during times of illness. Please know that we are actively working on enhancing our billing processes and customer service to better meet the needs of our patients.

If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention.

Thank you!
Marcia Kelly
2 months ago on Google
5
Who knew that Olean General had a physical therapy department and that it happens to be excellent! A large, beautiful therapy room with big windows and a friendly, relaxed staff of professionals who work hard to bring each patient back to full health and healing! They have every machine needed, and because it’s in the hospital they know how to keep it immaculate. I can highly recommend it ftom my experience with therapist Marty Morowski and the others I observed. And there is reserved parking near the entrance for PT clients.
Response from the owner4 weeks ago
Dear Marcia Kelly,

Thank you so much for taking the time to share your wonderful experience with our physical therapy department at Olean General Hospital. We are thrilled to hear that you found our facilities and staff to be excellent and that you appreciated the large therapy room and its amenities. Our team, including Marty Morowski, is dedicated to providing the best care possible, and it’s rewarding to know that their hard work and professionalism made a positive impact on your recovery journey.

We are also glad that the reserved parking made your visits more convenient. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.4 / 10

Accepted Insurance

Olean General Hospital – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff

Cheryl Klass, MBA, BSN, RN

Interim President

Scott Bonderoff, MBA

COO

Joseph Fuglewicz, MBA

Marketing Director, Twin Tiers

Luis Gonzalez, MD

Interim Chief Medical Officer

Jennifer Ruggles, MSN, RN

Chief Nursing Officer

Lesley Zurek

Senior Director, Human Resources

Contact Information

Building icon

515 Main street
Olean, NY 14760

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Reviews of Olean General Hospital – Behavioral Health

2.6/5 (340 reviews)
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0
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0
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5
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4
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7
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Reviews

1

This hospital is poorly managed from the top down, deceptive, abusive, and only concerned with the bottom dollar. I was in the psych unit, and I would rather DIE than EVER go back there again! They are straight up abusive in the psych unit, forcing patients into withdrawal f ... Read More

Reviewed on 11/22/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (339 reviews)
alex powell
1 month ago
5

I want to express my sincere appreciation for our local hospital here in Olean. I know many 1-star reviews focus on long waits and perceived lack of care, but I’d just like to lift up the story from a different angle. Waiting nearly an hour alone in the ER can feel frustrating. But rather than imagining ten doctors standing out back having coffee, it’s likely these professionals are prioritizing critical life-saving care elsewhere—because every minute and every person matters. On average in the U.S., one nurse cares for roughly 4 to 10 patients—depending on the unit and acuity. In med-surg areas, it's often about 5 patients per nurse, and even higher in busier or understaffed settings. In the realm of hospital infrastructure, there are about 6,000 hospitals across the U.S., serving over 332 million people. That means one hospital serves roughly every 50,000 people on average. As a small city, Olean is truly fortunate to have such a facility nearby given our population. I admire every healthcare provider—nurses, doctors, aides, technicians—for their knowledge, compassion, and constant effort. Their dedication, especially in critical situations, is something we should all feel grateful for.

Response from the owner
Dear Alex Powell,

Thank you so much for taking the time to share your thoughtful and insightful review of Olean General Hospital. We truly appreciate your understanding and recognition of the challenges faced by healthcare professionals and the dedication they bring to their work every day.

Your kind words about our staff's knowledge, compassion, and effort mean a great deal to us. We strive to provide the best care possible to our community, and feedback like yours encourages us to continue our commitment to excellence.

We are grateful to serve the Olean community and are proud to have such supportive individuals like you. Thank you!
James Schieler
1 month ago
5

Response from the owner
Dear James Schieler,

Thank you so much for taking the time to share your feedback and for giving us a perfect rating of 5.0! We are thrilled to hear that your experience at Olean General Hospital met your expectations. Our team is dedicated to providing the highest quality of care and service, and your positive review is a wonderful affirmation of our efforts.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!
Matthew Klein
1 month ago
1

Place is a joke billing doesn’t know what they are doing and they don’t answer the phone , almost resembles Walmart cashiers , take your business elsewhere trust me no one wants to headache on top of being sick P.S anyone else notice the generic response to make it look like they care but yet no change in reviews smh

Response from the owner
Matthew,

Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced with our billing department and communication. Your concerns are important to us, and we are committed to addressing these issues to improve our services.

We understand how crucial it is for our patients to have a seamless experience, especially during times of illness. Please know that we are actively working on enhancing our billing processes and customer service to better meet the needs of our patients.

If you would like to discuss your experience further, please reach out to our quality department at (716) 375-6162 or quality_uahs@uahs.org so we can address your concerns promptly. Thank you for bringing this to our attention.

Thank you!
Lisa Marie Cook
1 month ago
5

Response from the owner
Dear Lisa Marie Cook,

Thank you so much for taking the time to share your feedback and for giving us a perfect rating of 5.0. We are thrilled to hear that your experience at Olean General Hospital met your expectations. Our team is dedicated to providing the highest quality of care and ensuring that our patients feel valued and supported throughout their visit.

Thank you!
A Bruno
1 month ago
5

Response from the owner
Dear A Bruno,

Thank you so much for taking the time to leave us a perfect 5-star review. We are thrilled to hear that you had a positive experience at Olean General Hospital. Our team is dedicated to providing the highest quality care, and your feedback is a wonderful affirmation of their hard work and commitment.

Thank you!
Marcia Kelly
2 months ago
5

Who knew that Olean General had a physical therapy department and that it happens to be excellent! A large, beautiful therapy room with big windows and a friendly, relaxed staff of professionals who work hard to bring each patient back to full health and healing! They have every machine needed, and because it’s in the hospital they know how to keep it immaculate. I can highly recommend it ftom my experience with therapist Marty Morowski and the others I observed. And there is reserved parking near the entrance for PT clients.

Response from the owner
Dear Marcia Kelly,

Thank you so much for taking the time to share your wonderful experience with our physical therapy department at Olean General Hospital. We are thrilled to hear that you found our facilities and staff to be excellent and that you appreciated the large therapy room and its amenities. Our team, including Marty Morowski, is dedicated to providing the best care possible, and it’s rewarding to know that their hard work and professionalism made a positive impact on your recovery journey.

We are also glad that the reserved parking made your visits more convenient. Your recommendation means a lot to us, and we are grateful for your kind words. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!

Joseph LaBella
2 months ago
5

Very sweet passionate all in all very respectful

Response from the owner
Dear Joseph LaBella,

Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience at Olean General Hospital. Our team is dedicated to providing respectful and compassionate care to all our patients, and it is truly rewarding to know that our efforts made a difference during your visit. Your kind words motivate us to continue delivering the highest standard of care.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!
Wardia Hart
2 months ago
5

Excellent caring service and extremely knowledgeable therapists. This is by far the best PT in our area.

Response from the owner
Dear Wardia,

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our therapists to be knowledgeable and caring. Your positive feedback is greatly appreciated and will be shared with our team. We are committed to providing the best possible care to our patients, and it is wonderful to know that we have met your expectations. Thank you!
Mildred Jedrosko
2 months ago
5

Personalized care, clean facility, high quality staff, professional and friendly staff.

Response from the owner
Dear Mildred Jedrosko,

Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at Olean General Hospital. Our team is dedicated to providing personalized care in a clean and welcoming environment, and it is gratifying to know that our efforts are appreciated. Your kind words about our professional and friendly staff mean a lot to us, and we will be sure to share your compliments with the entire team.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!
Victoria Reid
2 months ago
5

The staff is really amazing and friendly keep up the great job thank you so much for all you all do for everyone not only just my daughter 😇🥰

Response from the owner
Dear Victoria,

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you found our staff amazing and friendly. Providing exceptional care and support to our patients and their families is our top priority, and your feedback truly means a lot to us.

If you’ve had a positive experience as a patient and want to inspire others with your journey, we’d love to hear from you! Share your story with the community and help highlight the incredible care happening every day. To get started, contact our Marketing & Communications Department at (716) 375-6974.

Thank you!
John
2 months ago
4

Response from the owner
Dear John,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a positive experience at Olean General Hospital and appreciate your rating of 4 out of 5. Your input is invaluable as we strive to provide the highest quality of care to all our patients.

If there are any specific areas where you feel we could improve or if you have any additional comments, please feel free to let us know. We are committed to continuously enhancing our services and ensuring that every visit meets your expectations.

Thank you!
John Williams
2 months ago
5

Response from the owner
Dear John Williams,

Thank you so much for taking the time to share your feedback and for giving us a perfect rating of 5.0! We are thrilled to hear that your experience at Olean General Hospital met your expectations. Our team is dedicated to providing the highest quality of care, and it is always rewarding to know that our efforts have made a positive impact.

Thank you!
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