I do not go here, but my husband does and he always tell me that the staff is always helping him and attend him quickly and very friendly. Thanks a lot
About Ouachita Behavioral Health & Wellness
Outpatient treatment includes addiction severity assessments; individual, family, and group counseling; recovery education; MAT using Suboxone; life skills training, and more. They use evidence based approaches, including cognitive behavioral therapy (CBT) and motivational interviewing (MI). The teen focused program includes observing others in recovery to learn new habits and helping parents understand recovery.
Aftercare includes a variety of wraparound services to help participants maintain long term recovery. These services include access to ongoing support groups, a transition from homelessness program, court ordered educational programs, employment assistance, and connections to community resources.
Ouachita Behavioral Health and Wellness accepts most major insurance plans, such as Cigna, United Healthcare, Aetna, Blue Cross Blue Shield, Humana, Ambetter, and more. Insurance plans vary so be sure to contact your insurer for coverage details, including out of network benefits.
Fact checked and written by:
Anna Spooner
Edited by:
Miakayla Leaverson, BS
Latest Reviews
Took our money for the initial visit, only to tell us they can't even test for what his PCP referred him for. I said yes to med management and a student intern therapist. Got a few calls, one where they said they didn't have student interns that see kids and asking if we wanted to keep his file open. I said yes! A few more calls asking if anyone has called me yet. Nope. I told her I have called a few times to see if his records had been transferred to them - and they hadn't. Again, asked if I want his file to stay open. Again, I said yes. Weeks go by. Nothing from them. Then I get an email saying they've closed his file!! So they took several hundred dollars to do absolutely nothing.
We understand how upsetting it is to seek services for your child and feel that there were delays, mixed messages, and ultimately no clear follow‑through. While we can’t discuss individual cases publicly, it’s clear from your feedback that our communication and care coordination did not meet expectations.
We would appreciate the opportunity to review this matter further and address your concerns directly, including any questions regarding services, records transfer, or billing. Please contact our clinical director so we can work toward a resolution.
Thank you again for bringing this to our attention. Your feedback is important and helps us improve our processes and communication moving forward.
Response from the owner3 weeks ago
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and confusion you encountered, as this is not the level of communication or care we strive to provide.We understand how upsetting it is to seek services for your child and feel that there were delays, mixed messages, and ultimately no clear follow‑through. While we can’t discuss individual cases publicly, it’s clear from your feedback that our communication and care coordination did not meet expectations.
We would appreciate the opportunity to review this matter further and address your concerns directly, including any questions regarding services, records transfer, or billing. Please contact our clinical director so we can work toward a resolution.
Thank you again for bringing this to our attention. Your feedback is important and helps us improve our processes and communication moving forward.
I’ve got nothing but the run around from this place. And god forbid you have a question there are extremely rude.
6 years ago- This was my first experience with therapy, and unfortunately it was not a positive one for me personally. After sharing my concerns and reasons for seeking help, I was told something along the lines of, “You’re a typical 21-year-old girl who just doesn’t know what she wants.” (-Stevens) That comment left me feeling dismissed and discouraged during what was already a very vulnerable moment.
Because this was my first attempt at therapy, the experience made it difficult for me to feel comfortable seeking help again for several years. During that time, I continued to struggle and eventually required treatment at a mental health facility in 2025 when I was 27.
After that experience, I was referred to another therapist who has been incredibly supportive, and I’ve now been working with her for over a year. Through that process, I’ve learned how important it is to feel heard and supported in therapy.
I understand that every client-therapist relationship is different, and others may have different experiences. However, my experience during that appointment left me feeling discouraged at a time when I was actively trying to seek help.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.1 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
A drug intervention in Arkansas is an organized effort made by the loved ones of a person who's struggling with substance abuse. The goal is to show the person how their addiction has negatively affected the lives of family and friends. While some loved ones plan an intervention on their own, it's best to rely on professional intervention services that are available. Involving an expert for insight and guidance can often increase the chances of success for the intervention.
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
The goal of drug rehab in Arkansas is to help individuals stop using addictive substances and learn healthy ways to remain clean long-term. Participants learn vital skills to cope with cravings and manage stress, to prevent relapse.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Developing life skills while undergoing rehab treatment in Arkansas is a crucial part of your recovery. During treatment, you may focus on learning communication skills, critical thinking skills, problem solving, self awareness, assertiveness, and coping skills.
Amenities
-
Private Setting
Staff & Accreditations
Staff
Susan Smith, MS, LPC-S
Chief Executive Officer
Janette McGaugh, MD
Medical Director & Psychiatrist
Scott Welch, CPA, CFP
Chief Financial Officer
Michelle Kveum, LPC
Clinical Director
Kris Curtis
Director of Business & Administration
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Ouachita Behavioral Health & Wellness.
Contact Information
125 Wellness Way
Hot Springs, AR 71913
Get Help Now - 501-575-0717
Sponsored Helpline
Sponsored Helpline
