Providence Hospital and Medical Center

16001 West 9 Mile Road Southfield, MI 48075

About Providence Hospital and Medical Center

Providence Hospital and Medical Center, located in Southfield, Michigan is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as residential care providing long term support for addiction recovery.

Specialty rehab programs at Providence Hospital and Medical Center include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and accessible addiction treatment using sign language and adapted communication methods.

Facility Overview

568

Number of Available Beds

Latest Reviews

Dannyelle Johnson

2 months ago on Google

I have to go here from time to time when my pcp office is over booked or I just need right away answers. Always nothing but the best care, Hannah, Candice, and destiny in the emergency has really been nothing but amazing. It s a difference when you feel someone is there to care and listen and not just do the job. Hannah was so amazing to talk with on my way out, she actually walked with me until I got out the doors and we still were just enjoying our conversation. She was so sweet caring I just felt like she was someone I would actually love to hang out with outside of there. She has a strong mind. Her head is on right she is very good at her job. She is respectful. She have the ability to meet all the patient needs. .Candice the nurse man oh man she was amazing she listen to me go on and on, didn t interrupt me not once. She has a really good heart and her heart is pure, she means good and you can feel the love. Thank you.. She was someone that you tend to see and want to see when you go to these type of hospitals someone that you ask to care for you when you are there. Destiny two days prior cared for me we just talk and talked she made sure I was ok, she didn t leave until it was time for me to go. She did her rounds and always came back to make sure I didn t need anything she remind me of someone who is always there for everyone no matter the situation! Very respectful hard worker and she is determined my new favorite 3. Thank you for all that you do as well as the awesome cool Doctor that was on call that night I was there when destiny cared for me. Please please tell him I really truly appreciate him he gave me some much needed advice he was awesome true definition of a Dr. We need many more like that he made sure I was comfortable before he began to go into details about anything. I enjoyed his presence. keep up the good work caring for others outside of work God Bless you all.

Laura Richardson

2 months ago on Google

I received the best care at this hospital the nurses were very nice and Doctors are Amazing I went to the best hospital in Michigan and didn t receive this top care. Good hospital!

Cassandra Jones

2 months ago on Google

I was taken to this hospital because my legs couldn't support my weight and the arms and legs are shakey so i am having tremors also standing for more than 30 seconds not possible. I left the same way, i guess i just went there to tell them about it and be billed .. .THE END

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.2 / 10

Gallery

Providence Hospital and Medical Center MI 48075

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Michigan provides personalized treatment to help individuals break this cycle and regain control of their lives. Treatment methods are used in various levels of care, including inpatient rehab, partial hospitalization programs, intensive outpatient programs, and standard outpatient treatment.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Staff

Robert G. Riney

President & CEO

Dr. Adnan Munkarah, MD

President, Clinical Enterprise & Chief Physician Executive

Denise Brooks-Williams

Executive VP & COO

Steven Bender

Executive VP & Chief Legal Officer

Dennis Butts, MBA

Executive VP, Chief Strategy & Network Development Officer

Robin Damschroder

President, Value-Based Enterprise & CFO

Heather Geisler

Executive VP, Chief Brand & Experience Officer

Patrick Kelly

VP Foundation & Chief Mission Integration Officer

Contact Information

(248) 849-3000

Website

16001 West 9 Mile Road
Southfield, MI 48075

Get Help Now - 248-617-1663

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Reviews of Providence Hospital and Medical Center

3.1/5 (100 reviews)

301

268

Google Reviews

3.1 (100 reviews)

Arthur Lewis

1 week ago

Terrible Terrible Terrible!!! The ER nurses had no bedside manners, did not update my daughter and forgot she was waiting in the waiting area, I had to get stitches with NO anesthesia and was in really bad pain and when I asked for pain medication the nurse said well you need a blood draw too and would not give my pain meds (Tylenol) until I agreed to let him draw blood which was unacceptable when I been asking for pain medication for almost and hour!!! Just imagine being cut into and stitched up without any type of numbing agent!l and then have to go through it cause the night nurse had an attitude! When I kept asking him about the medication he told me he didn’t have to give it to me and threw down the medication, but I was just trying to tell him how bad the pain was….. Then the visitation policy is terrible they would not let my daughter who is in her thirties visit with my grandchildren cause 2 of them were under the age of 12, this is absolutely unacceptable, she’s my advocate and I watch her children for her and wanted to see them but luckily my nurse Emily was nice enough to bring me down to se them in the lobby which I had no privacy to talk to my daughter. I will never go to this hospital again nor will I recommend anyone to go there. They are very disrespectful and have empathy or compassion when it come a to the patient and their needs!! I will also be calling to file a complaint!!!!

Response from the ownerInvalid relative date format:

Hi Arthur, we are very sorry to learn of your experience. We would like to connect you with our care experience team so we can learn more about your experience. For your privacy, please provide your contract information through the following link: henryford.com/experience Thank you for your time.

Anthony Ashford

I've had many friends and family members over the years spend time in this hospital. It's really taken a change for the worse. My Father In Law is there and has been for the past few days and he can't even get the TV channels listed in the Patient Care Folder! So the hospital spends money and takes the time to print a paper with all the TV channels they offer and out of the 50 something channels listed, we can only get 10?!?!? He's been in 2 different rooms and 2 different nursing crews and they both said "sometimes you can get channels and sometimes you can't." This is showing VERY LOW PATIENT AWARENESS. I can't trust you to give me the TV channels YOU LISTED YOURSELF? Quality organizations don't lose on the small details like this. It's bad enough you have to be in the hospital. "Yeah, we told you we have ESPN, but we don't. Shut up, drink your warm apple juice and watch static or Mass."

Hi Anthony, we are very sorry to hear this and appreciate you taking the time to share your experience. We will be sharing your feedback with the appropriate staff and would like to follow up with you to address these concerns. To protect your privacy, please provide your preferred contact method at the following secure link and we will be in touch: henryford.com/experience. Thanks again for your time.

Mack O

3 weeks ago

If I can give this hospital less than one star I would have. BE WARE OF GETTING RIPPED OFF BY THIS HOSPITAL. This is the most corrupt hospital I have ever experience or head of. I had a hernia surgery there. Spent 3 hours in the hospital. Charges were around 40k ( Hospital, nurse, anesthesia & doctor). The insurance paid most of it but I had to pay out of pocket around 6.0 K. After I paid my share I found out that the hospital had overcharged me $1,750. I have been trying to get my refund since mid February. After several phone calls the hospital eventually admitted the overcharge and I was told my refund has been approved and should be getting a check in two weeks. 4 months passed and have yet to get my refund. I keep calling every two weeks and they keep telling to call in two weeks! It is amazing how they operate. The amazing thing they keep telling me they have a process to follow!!! This hospital is all about making money and not providing health care.

Hi Mack, we're sorry to hear about your frustrating experience and would like to address your concerns to the best of our ability. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your contact information, we will put you in touch with a care experience representative. Thank you for your time.

AL Williams

1 month ago

Dr Steve McGraw was absolutely amazing He is a terrific guy who is very personalabl and professional He was able to turn a horrible procedure that I had have done and to somehow a memorable experience. A huge thank you to Henry Ford Providence hospital Southfield you truly have a gem Thank you Dr Steve McGraw and God bless

Hi Al, thank you so much for taking the time to leave us a review. We will gladly share this feedback with Dr. Mc Graw and his team!

Nicholas Seba

I left another hospital due to lack of care and came to providence Henry ford. I was in excruciating pain! Doctor H Bazzi and P.A L Namou provided me top notch medical care, and were extremely professional. I must stay overnight; however, I appreciate the peace of mind knowing I’m in good hands! Thank you again!

Hi Nicholas, thank you for taking the time to share this with us. We will ensure your kind words are shared with the leadership at Henry Ford Providence Southfield Hospital.

ralondo Buyck

Guilty of faking until proven innocent. Don't get a splinter near this place. I was the butt and the joke of the joke until my lab results can back. I couldn't get any one to come with anything but an excuse why the doctor is not coming i went insane hitting the call button. Miss diagnost for with some one else's Illness. Not to mention I came in pain and left the same way including the pain from the surgery I got for faking. This is not me embellishing I literally have great hearing.

Hi Ralondo, we are sorry to hear about your experience and would like to address your concerns. For your privacy, please provide your preferred contact information at the following secure link and someone from our care experience team will be in touch: henryford.com/experience. Thank you.

Deirdre Bush

I often need to be in contact with medical record clerks for work. The lady I spoke with at Southfield Providence, Ashley, was very helpful this morning. I appreciate her being friendly and taking the time to locate the information I needed. Thanks Ashley!

Hi Deirdre, thank you for taking the time to share this with us. We will ensure your kind words are shared with the leadership at Henry Ford Providence Southfield Hospital.

G Ram-z

Since henry ford took over location on nine mile it's been terrible. Place looks like a second receiving hospital. It smells in ER as well as dirty. So call cleaning man last Thursday did nothing as far as cleaning properly. No sanitation in bathrooms,no caution floor wet signs as he clear water mop the bathrooms for safety. Lot of OLD PEOPLE WAS THERE WHEN I WENT. So definitely need safety measures but none . Been going to which was Providence for decades and to see what it has transformed to on the 3rd take over is said. Any other location not like this one. Blvd and on maple location are clean. Henry ford need to extend their services to Southfield and hire people that can doubt that. Patient rooms when one leave out rooms not properly being clean ( beds not wipe off just linen change,no mopping just the trash empty) and they put someone else in that room . I really hope management goes and check Emergency room for cleaning issues. Even on some patient floors services are horrible from the nurses. Place use to be praised but now please beware of the changes because they are not for accommodation of the community since HENRY FORD HAS TAKING OVER......

Hi, we take these concerns very seriously and would like to address them. Please provide your contact information at the following link and we will put you in touch with a patient advocate: henryford.com/experience. Thank you for your time.

Eryka Floyd

I would never recommend coming here. The staff could not make it more obvious that they didn't think I belonged there — even though my doctor referred me herself, meaning I would not have been able to be seen without my doctor putting her request into the system for me. Yet at every turn, my symptoms were questioned, and I was told I was there for no reason. The wait times are outrageous, and if you have pain? Forget about getting medication in less than two hours. I left with a panic attack due to no help, no answers, the staff constantly not believing me — and on top of that, I wasn't given any anxiety medication during my severe panic attack. They all watched and stared while I had a panic attack that they caused. I waited over 24 hours for results, only for them in the end to tell me to call a number and that I wouldn't get my test imaging. What?! Multiple doctors had told me they would go over the results and pictures with me. This is the most disgraceful group of doctors, team members, directors, leaders, etc. How they can work in a field that's built on caring for people when they are so heartless, I have no idea. I will say that most of the female nurses have been pleasant, but once again, they are overworked and understaffed — so you can imagine that didn't help much.

Hello Eryka, thank you for taking the time leave a review. We are sorry to hear about your experience and would like to connect you with a care experience representative to further discuss. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your information, we will connect you with a representative. Thanks again for your time.

demond davis

Been here a whole week the staff is rude they bring your meds when they feel like it and on top of that I asked for water because I couldn’t get it myself they brought it 2/half hours later with a attitude

Hi Demond, we're sorry to hear about your frustrating experience and would like to address your concerns to the best of our ability. For your privacy, please provide your contact information at this link: henryford.com/experience. Once we receive your contact information, we will put you in touch with a care experience representative. Thank you for your time.

2 months ago

I have to go here from time to time when my pcp office is over booked or I just need right away answers. Always nothing but the best care, Hannah, Candice, and destiny in the emergency has really been nothing but amazing. It’s a difference when you feel someone is there to care and listen and not just do the job. Hannah was so amazing to talk with on my way out, she actually walked with me until I got out the doors and we still were just enjoying our conversation. She was so sweet caring I just felt like she was someone I would actually love to hang out with outside of there. She has a strong mind. Her head is on right she is very good at her job. She is respectful. She have the ability to meet all the patient needs. .Candice the nurse man oh man she was amazing she listen to me go on and on, didn’t interrupt me not once. She has a really good heart and her heart is pure, she means good and you can feel the love. Thank you.. She was someone that you tend to see and want to see when you go to these type of hospitals someone that you ask to care for you when you are there. Destiny two days prior cared for me we just talk and talked she made sure I was ok, she didn’t leave until it was time for me to go. She did her rounds and always came back to make sure I didn’t need anything she remind me of someone who is always there for everyone no matter the situation! Very respectful hard worker and she is determined my new favorite 3. Thank you for all that you do as well as the awesome cool Doctor that was on call that night I was there when destiny cared for me. Please please tell him I really truly appreciate him he gave me some much needed advice he was awesome true definition of a Dr. We need many more like that he made sure I was comfortable before he began to go into details about anything. I enjoyed his presence. keep up the good work caring for others outside of work God Bless you all.

Hi Dannyelle. Thank you for taking the time to share such a thoughtful review. We will ensure your kind words reach our leadership. Wishing you well and thank you again for leaving us a review!

I received the best care at this hospital the nurses were very nice and Doctors are Amazing I went to the best hospital in Michigan and didn’t receive this top care. Good hospital!

Hi Laura. Thank you for taking the time to share such a thoughtful review. We will ensure your kind words reach our leadership. Wishing you well and thank you again for leaving us a review!

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Providence Hospital and Medical Center

About Providence Hospital and Medical Center

Facility Overview

Latest Reviews

Rehab Score

Gallery

Location

Other Forms of Payment

Addiction Treatments

Levels of Care

Treatments

Programs

Staff

Contact Information

Rehab in Cities Near Southfield

Reviews of Providence Hospital and Medical Center

Reviews

Google Reviews

Write a review for Providence Hospital and Medical Center

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