Rehabilitation Services Administration – East Willetta Street

1012 East Willetta Street Phoenix, AZ 85006

About Rehabilitation Services Administration – East Willetta Street

Rehabilitation Services Administration – East Willetta Street, located in Phoenix, Arizona, offers alcohol and drug rehab services to men and women seeking recovery from addiction. They provide long-term treatment that goes beyond the traditional 30-day stay for residential care.

Rehabilitation Services Administration – East Willetta Street focuses on a person-centered approach to addiction treatment. Their programs include:

Residential Treatment
The residential program offers long-term addiction treatment. Individual therapy, group therapy, family therapy, educational programming, skills-building classes, evidence-based treatment interventions, and holistic treatments are provided.

Private Insurance
Rehabilitation Services Administration – East Willetta Street accepts most insurance plans, including Anthem, Cigna, Beacon, Amerigroup, Blue Cross Blue Shield, HCSC, and Wellmark. Out of network benefits may vary, so it is important to verify coverage with your insurance provider prior to enrolling in treatment.

Latest Reviews

Fer Gomez

4 months ago on Google

Great nurses except Dana she has been rascist and the lady running the place is a liar her name is Cathy they need to replace her she couldn't talk to me she just put a letter that was sent to wrong address and her phone service Fridays no one answers receptionist will make sure u don't get seen she needs to get another job rude service please don't remove

Response from the owner1 week ago

We know that our customers expect to have a positive and comfortable experience and are disappointed when that doesn't happen. Please fill out this secure form (https://www.bannerhealth.com/feedback) if you would like to discuss any concerns with us directly.

Brad O

10 months ago on Google

Wound care from Jessica is great but since we started coming here, appointments and wait times have become unbearable.A wait of over an hour has become common!Sitting in a wheel chair waiting for over an hour is excruciating.There's a sign on the table that says ".....check with staff if you think you have waited too long". An indifferent staff offers to reschedule to a different day.Doesn't do much good when you have wounds in need of attention.***form submitted***I'm doubting we'll hear back and if we do it'll be mere sorries and other such platitudes.....but I'll update review with outcome.

Response from the owner5 months ago

Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.

Juanita Olvera

1 year ago on Google

I am reviewing for my fiance and after reading previous reviews of this facility It has confirmed my fianc complaints and lack of good health/ wound care. Staff is complacent and seem to brush off patients concerns and rush him out of there. His wound on his legs has now gotten worse and to be honest never really healed. I would expect them to notice this and possibly escalate to another specialist or come up with another game plan to help him heal. Instead they do the same treatment week after week different nurse caring for his legs and re-wrapping them with no end in sight. I would not recommend this office to anyone or a loved one as their bedside manner is not tolerable as well.

Response from the owner2 months ago

Thank you for the feedback. We always strive to exceed expectations. Please fill out this secure form if you want to share additional information: https://www.bannerhealth.com/feedback.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.6 / 10

Accepted Insurance

Rehabilitation Services Administration – East Willetta Street works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Addiction Treatments

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff

Amy Perry

President & Chief Executive Officer

Marjorie Bessel, MD

Chief Clinical Officer

Julie Ann Alvarado-Dubek

Executive Vice President & Chief Human Resources Officer

Staci Dickerson

Executive Vice President & Chief Financial Officer

Contact Information

(602) 239-5448

1012 East Willetta Street
Phoenix, AZ 85006

Get Help Now - 602-834-1056

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Reviews of Rehabilitation Services Administration – East Willetta Street

3.7/5 (22 reviews)

Google Reviews

3.7 (22 reviews)

Kathryn Ann Watts

2 weeks ago

They'll be helpful if you don't have any insect pests crawling all over your feet.

Response from the ownerInvalid relative date format:

1 month ago

I was a patient there for 5 year's and then the lady in charge threw me out like an old shoe that's the best thing she could have done I didn't see improvement till I started going to a new place down the street from there in the 5 years I only seen one doctor and the nurse Dana was very racist with me and thank u to Jessica and Nataly and all the staff i hope u guys can take over the old lady in charge please improve ur service because it's bad

We appreciate your review. While we're happy to hear about the positives from your Banner experience, we want to be sure to address your concerns as well. Please complete the secure form at https://www.bannerhealth.com/feedback so the correct team can follow up.

5 months ago

11 months ago

1 year ago

I am reviewing for my fiance and after reading previous reviews of this facility It has confirmed my fiancé complaints and lack of good health/ wound care. Staff is complacent and seem to brush off patients concerns and rush him out of there. His wound on his legs has now gotten worse and to be honest never really healed. I would expect them to notice this and possibly escalate to another specialist or come up with another game plan to help him heal. Instead they do the same treatment week after week different nurse caring for his legs and re-wrapping them with no end in sight. I would not recommend this office to anyone or a loved one as their bedside manner is not tolerable as well.

Tony Avila

5 stars! Yeah! Thank you so much for taking the time to leave a rating. It’s great to know you had a good experience at Banner Health.

kiko khounvichith

Dr Majeed is not just a wonderful person but also a Doctor who really took great care of me. I met him while I was in a coma for about 2 months. As he said to me that I was practically half dead. I had sepsis, in a coma, sacral wound stage 3/4, my lungs nearly collapsed and I was just skin & bones. I was his miracle patient! My sister (my real life angel) was looking over me while Dr Majeed was taking care of my wound care. I am so grateful for my sister and Dr Majeed and staffs like Andrea and Rachel to name a few. This facility is amazing for wound care. I know because they saved my life.

Cynthia Soto

2 years ago

Mistie Campbell

3 years ago

Thank you for providing a rating. We take all feedback seriously and would like the opportunity to address any concerns you may have. Please email us at customer@bannerhealth.com with your name, contact information, and any details you would like to provide.

Isabel Garcia

“MA's and nursing staff has gotten very complacent in their jobs. It seems as if it is nothing more than a task instead of a career choice!” this! “Alex “ front office person very rude every-time I call to speak with someone I don’t hear back from anyone. It’s been two days since “Alex told me “Becky will call you Becky will call you” but no one ever dose. They Obviously don’t care about the elderly people and there needs they should not having poor customer service people work at a front desk and I will speak the the manager about this.

Isabel, we would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.

Shona McGee-Peters

4 years ago

When first coming here for wound care for my husband's venous stasis ulcer the staff was great. But since coming back for retreatment of the same thing the MA's and nursing staff has gotten very complacent in their jobs. It seems as if it is nothing more than a task instead of a career choice! All we are asking for is timely and care when dealing with sick and disabled people.

Our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at customer@bannerhealth.com so we can get you in touch with the appropriate customer care team. We value your input.

Ladonna Gordon

5 years ago

I have to say that doctor Sabeeh & his whole team at Banner University & the wound clinic are absolutely amazing & wonderful. He has saved my life! every day for the past 4 months I was thinking when I go to sleep I would not wake up, he has been my angel he is taking me under his wing, not only him but his whole entire staff. Banner University was an amazing place to stay every single person we came in contact with was friendly, understanding, & helpful. After having so many surgeries to take out a tumor in my brain this is been a nightmare for me.. meeting Dr sabeeh Who has been the best thing & has healed me to where I'm actually feeling myself again. Thank you doctor & all your team!! you guys rock you are amazing. Thank you from the bottom of my heart. & my family thanks you for giving their mom wife and daughter back..... Always ladonna

This brought a smile to our faces and made our day, thanks for sharing! It’s great to know that you had a good experience at Banner Health.

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