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Holyoake Outpatient Services

303 Beech street Holyoke, MA 01040
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River Valley Counseling Center - Holyoke MA 1040

About Holyoake Outpatient Services

Holyoake Outpatient Services, also called River Valley Counseling Center, is in Holyoke, Massachusetts. It’s a multi-service nonprofit mental health agency. They provide services for kids, teens, and adults, with special attention given to Spanish-speaking clients, LGBTQI+ individuals, and African American clients.

Medicare, Medicaid, Children’s Health Insurance Program (CHIP), and private providers are accepted. Discounted fees are also available to eligible individuals.

Outpatient Support Services in Holyoke

Since 1953, this center has been a place of care and support for the people of Pioneer Valley. The team here is made up of a highly trained collective of registered nurses, mental health clinicians, social workers, case managers, psychologists, psychiatrists, therapeutic mentors, and housing advocates.

Clients here can access individual, group, and family counseling services, as well as telehealth support. In terms of therapy styles to expect here, they use cognitive behavioral therapy (CBT) and neurofeedback therapy.

Outpatient services at this location are also available at evenings and weekends, making them super flexible for individuals committed to improving their mental and emotional states alongside maintaining full-time work, study, and family obligations. Programs are also staffed with bilingual and bicultural professionals to offer even more accessible support to a wider range of clients.

Addiction Treatment at RVCC

Community-based care and drug rehab support services are also available here. Clients as young as 12 can access specialized addiction treatment services for both chemical dependency and gambling addiction.

The center employs state-certified gambling specialists, and can accommodate individuals who struggle with co-occurring mental and behavioral health issues, including substance use. They do this by partnering with local specialists and physicians to provide an integrated approach to addiction treatment.

Their location in Holyoake is pretty neat. They’re close to the public library and Mackenzie Stadium. If you have some downtime, you can expand your mind or stretch your legs–or both!

Latest Reviews

Asia Yahaira
2 months ago on Google
1
This place literally is the worst my fianc has been trying to get a prescription for three days now and guess what nothing, and he is on benzodiazepines and his doctor decided to refill it even though it was due Leighton Kennedy his doctor did not refill it and left him high and dry, everyone was helpful Jackie, Yasmin, but he decided to be not responsible so we will file a complaint for medical negligence, leaving a patient with no meds is not something you do and can be life threatening
Jo-Anne Kusnierz
2 years ago on Google
5
I find them to be Wonderful! My counseled is terrific, and my med person is also great!
Omar Rosado
3 years ago on Google
2
They treat people like animals they honestly dont care its just another paycheck to them
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.4 / 10

Location

Accepted Insurance

Holyoake Outpatient Services works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Rosemarie M. Ansel, MSW, CHC

Executive Director

Dr. Elaine Campbell, PsyD

Assistant Executive Director

Nancy Gentile, MPH, CHC

Senior Director of Compliance & Operations

Erin Spaulding

Senior Director of Finance

Xaymara Dejesus

Senior Human Resource Partner

Michele Snizek, MPA, LSW

Senior Director of Programs

Jeff Hayden

Board President

Thomas O’Connor

Treasurer

Contact Information

Phone icon (413) 540-1100
Building icon

303 Beech street
Holyoke, MA 01040

Fact checked and written by:
Lauren Thompson
Edited by:
Peter Lee, PhD

Rehab in Cities Near Holyoke

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Reviews of Holyoake Outpatient Services

3.4/5 (34 reviews)
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Google Reviews

3.4 (34 reviews)
Kylie
3 weeks ago
1

I've been going here for years. On and off since I was a child. This is the only form of mental health care that is available via MassHealth. Just like my other doctors and medical professionals, I'm making the assumption people are being treated poorly because our therapy sessions are covered by health insurance unlike other patients. I've had multiple therapist not contact me back. My "current" therapist is Jasmine De La Cruz and she' hasn't gotten back to me in months. Not like she even said much. Most of the time I would talk to her and all she would say is, "Mmmhmmm. Yeah. Yeah. Okay". Great therapy! This woman was barely here. We would try to make appointments and she would take multiple vacations yearly for weeks and weeks on end making it difficult. It's not like I can see another therapist. I get having a life and being a therapist is hard but having vacations almost monthly is crazy. Ever since my therapist in 2021 left, the therapists I've gotten have been horrible. Clearly, the good therapists leave for better opportunities because this company sucks. We aren't people. We're paychecks. The front desk is non existent! I've been calling for weeks and no answer either. I'm wondering if anyone works here in the Holyoke location. This is the only form of mental health care around here via MassHealth and it sucks. It sucks so bad.

Asia Yahaira
2 months ago
1

This place literally is the worst my fiancé has been trying to get a prescription for three days now and guess what nothing, and he is on benzodiazepines and his doctor decided to refill it even though it was due Leighton Kennedy his doctor did not refill it and left him high and dry, everyone was helpful Jackie, Yasmin, but he decided to be not responsible so we will file a complaint for medical negligence, leaving a patient with no meds is not something you do and can be life threatening

asianboi
3 months ago
1

David Brochu
8 months ago
5

Jo-Anne Kusnierz
2 years ago
5

I find them to be Wonderful! My counseled is terrific, and my med person is also great!

J GONZALEZ
2 years ago
1

Luis H Centeno
2 years ago
5

Omar Rosado
3 years ago
2

They treat people like animals they honestly dont care its just another paycheck to them

bernie kopecky
4 years ago
2

Been going here for years. This place is just a joke. Can’t keep promised apts or anything. Complete bull and the secretary Jackie just talks over you so that you can’t get your point across. Very rude.

Mysean Haines
4 years ago
1

Scott Johnson
4 years ago
1

No response to multiple messages left for several days with admin, supervisor, and medical assistants

Airam Rodriguez
5 years ago
5

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