Nothing professional, the place is horrible, the service is even worse! They never answer the phone, and when I want to make an appointment they place me on hold for too long and it's ugh! HORRIBLE
About St. Charles Family Care Clinic – Redmond
Saint Charles Health System is a healthcare treatment network that offers medical services throughout Oregon. One of their locations is the Redmond Family Care Clinic. The clinic offers comprehensive holistic medical care. They accept insurance from most of the major carriers. They also take Medicare and Medicaid.
Accessing Behavioral Health Treatment in Redmond, Oregon
Redmond is about 17 miles northeast of Bend and is a midsize community with a quaint downtown. There’s also access to nearby Smith Rock State Park with waterfalls, caves, and hiking trails.
If you need behavioral health treatment, you can find it at the clinic. Additionally, your primary care provider partners with the clinical psychologist at the clinic to treat substance use disorder (SUD). They partner with the pharmacist to provide behavioral health medications and medication management.
Annual Medicare Wellness Visit for Clients in Deschutes County Oregon
If you need an annual Medicare wellness visit, you can schedule that at this clinic. The annual wellness visit is beneficial for ensuring you get appropriate preventative medical services.
You’ll get personalized preventive counseling to reduce identified risk factors as well as health recommendations. The exam includes a detailed medication review, cognitive impairment screening, depression screening, and more.
The annual wellness visit is unique in that it is not a medical exam and the doctor doesn’t perform any diagnostic procedures. This is an annual appointment to discuss and update your personalized healthcare prevention plan.
The Healthcare Services You Need in Redmond
Women’s healthcare is also provided at this center. Women have unique health needs and you can feel free to discuss them with your primary care provider.
This clinic offers travel medicine services too which are great if you’re getting ready to go on a big vacation. If you’re going overseas, consult with your doctor to ensure you have the vaccinations you need to travel out of the country.
Facility Overview
209 Number of Available Beds
Latest Reviews
I have been a patient of Dr. Mark Williams for many years. I've been in good health so normally I see him for an annual wellness visit. I find office staff, medical assistants, and Dr. Williams to be kind, knowledgeable, attentive, and thorough. I am usually seen within a few minutes of my appointment time, my questions are answered, and my general health status fully assessed.Many thanks for the professionalism and service you provide residents of Redmond!
Been in a few times with in the last few months and every time every single doctor is late, doesn't matter what time you come in, make sure you allocate at least an extra hour to an hour and a half of your time to sit and wait to just see your doctor
Response from the owner1 month ago
Hi Konnor, thank you for sharing your feedback. We understand how important your time is and apologize for any inconvenience caused by delays. For your privacy, please email us at patientexperience@stcharleshealthcare.org or call 541-706-6316, and someone from our Patient Experience team will be in touch. Thank you.
I'm extremely disappointed in St Charles Medical group. After going to ER with UTi, a 2 plus hour wait, 5 minutes with Dr, prescribed antibiotics i was charged just short of $2k. After receiving statement in September, I made payments, evidently I was sent to collections after 4 mos, that is their policy, and they will not call it out of collections. We are seniors in our household. So disappointed
Response from the owner4 days ago
Thank you for sharing your experience. We understand your frustration with the billing process and the unexpected situation. We recommend reaching out to our Finance office directly to discuss your concerns and explore possible solutions. You can reach them at 541-526-6506. Thank you for taking the time to share your feedback. 
Rehab Score
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6.9 / 10
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Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Staff
Steve Gordon, MD, MPP, FACP
President & CEO
Rebecca Berry, MBA
VP & Chief Human Resources Officer
Jaycee Bridges, MBA, CPA
VP & Finance
Shannon Edgar, MBA, BSN, RN
VP & Chief Nursing Executive
Mark Hallett, MD
VP & Chief Clinical Officer
Iman Simmons, MPH
VP & COO
David Golda, MHA, MS PT
VP & Hospital Administrator
Lloyd Fobi, MBA, MEng
Senior VP & Chief Information Digital Officer
Contact Information
(541) 548-2164 
211 NW Larch Ave
Redmond, OR 97756
Get Help Now - 503-558-3757
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Fact checked and written by:
Susan Bertram, BA
Edited by:
Nikki Wisher, BA
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