Sheppard Pratt – Outpatient Mental Health Center – Timonium - Lutherville Timonium, MD

About Sheppard Pratt – Outpatient Mental Health Center – Timonium

Sheppard Pratt’s Outpatient Mental Health Center in Lutherville-Timonium, Maryland, provides a whole range of mental health and addiction treatment services. Care is available to clients of all ages. As for payment options, they accept Medicare, Medicaid, and other private insurance options. Self-pay is also accepted.

Outpatient Addiction Treatment Services in Timonium

A range of support services are available all under one roof at this facility. Individuals with concurrent mental health issues can also seek support here in a welcoming, safe treatment environment.

Clients typically begin by undergoing initial psychiatric assessments and diagnosis. The team will learn more about their preferences, needs, and lifestyles, while evaluating the severity of their substance use disorders and any other issues.

Following on from this, treatment is personalized based on information given during the assessment process. Clients can expect to take part in individual, group, and family therapy. Marital and couples counseling is also available as is money management and meal prep. That way, you’ll feel more confident in setting up daily routines and creating a healthy lifestyle.

Family psychoeducation may also play a part. This is to get loved ones involved to help them better understand and support the recovery process. For younger clients, play therapy may also factor in.

Medication management is also available to those who need it, alongside addiction education sessions and regular support group meetings.

Accessible Telehealth Services

For individuals with limited mobility or who simply may find it more challenging to attend in-person sessions due to their mental health or where they live, telehealth treatment options are available. Services included are teletherapy and medication management.

It’s recommended that individuals who may be interested in this option contact the center directly to confirm their eligibility for these services.

Latest Reviews

G A

5 months ago on Google

This place sucks. Dr. Smalls is impossible to schedule an appointment with. I had a physical scheduled in august that I scheduled a year before. They called me in august and said they needed to reschedule. The earliest appointment they had was December. So I rescheduled for December, the morning of, I get a call at 650am saying they need to reschedule me again. They only have one day available and that is on Saturday. I am unable to make that and they said they have nothing else available. I requested my medical file and will be searching for a new doctor.

Response from the owner3 weeks ago

We are very sorry to hear that your experience at GBMC has not met your expectations. Unfortunately, we are not permitted to discuss any patient/family matters on our social media accounts due to privacy concerns. We encourage you to speak directly with the nurse, doctor and/or the department manager. To contact a specific unit or department, please call our main number at 443-849-2000.

Benjamin West

11 months ago on Google

Front desk staff turned me away because I was nine minutes late, even though the grace period is ten minutes. Not very accommodating or patient centered.

Abby Eliza

1 year ago on Google

My provider Megan wood is amazing, caring, actually listens to my concerns and thoroughly answers any questions I have so my low rating is not at all a reflection on the quality of care Megan provides. The reason for the low rating is because of certain members of the office staff. One time my provider raised my dose of a certain medication and somehow it got send in wrong to the pharmacy as once a day instead of twice. So I message her and she said to take it twice a day as she prescribed and she will refill it once I run out. So a day before I run out I call the front desk and inform them and the lady who answered the phone just kept telling me that it says it was filled 15 days ago so they couldn t refill it yet (mind you this was the secretary who is saying this not my doctor) and I kept trying to explain to her what happened. She then tried to tell me I was wrong about what dose I was supposed to be taking and that my provider must have switched it to once a day since she raised my dose which makes no sense why she would take me from 20 twice a day to 30 once a day when I would be taking less. I told her she was wrong and then she got angry at me and continued to tell me I was wrong and they couldn t fill it so finally I was just like can you just please ask my actual doctor and she went fine and then HUNG UP ON ME!! Then she calls me back 15 minutes later and was like um so you were right about the medication it s for twice a day and she sounded so annoyed that she had to call me back and say that and didn t even apologize. I have never experienced anything so rude. Then another time the same lady answered the phone when I called to reschedule an appointment I accidentally missed and told me I couldn t get an appointment till 4 months later and I was almost out of meds. When I told her this she was like sorry your just gonna have to deal like excuse me???? This was after she had me on hold for 20 minutes picked up the phone told me to hold again and then kept me on for 20 more minutes then hung up on me and when I called back she picked the phone up immediately meaning she just forgot she had me on hold. I ended up messaging Megan and she sent in refills thank god. Now I m trying to get my meds filled that I ran out of yesterday and they wouldn t fill them bc it was a weekend and I called at 9 In the morning And she said she would message her but I haven t heard back cents so I called again at 2:30 and she basically told me that she could message her again but she s up to 48 hours to fill my meds so I m gonna have to wait. So basically what you re telling me is that they re allowed to just make me go three days without my Pain meds that I would literally withdrawal off of as well as My ADHD meds. I m so frustrated bc this is not the first time I ve had to go without meds because of the office staff refusing to communicate with my provider. Even if they did have 48 hours I sent him the refill request four days ago. Again this is not a reflection on my provider Who is great and always works with me. This is because their office staff is lazy and would rather just shame me and accuse me of lying to get more meds instead of just messaging my freaking doctor. I never leave bad reviews or really even reviews in general but I m just so sick of this.Edit:Now they are accusing me of missing another appointment that I don t remember making and wasn t on MyChart and saying they are going to terminate me as a patient. Good to know they ll just kick someone out who is on multiple medications over a missed appt that I don t even think I made. When I called to get my meds refilled (which the same thing happened as last time again) I was told I needed to schedule an appt and this was BEFORE the supposed appt I had and was scheduled for September which is 2 months from when I made the appt. Why would I need an appt in September when I already had one?? When I kept saying it wasn t on MyChart she just kept responding with all appointments are on MyChart yeah well not this one.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.7 / 10

Gallery

Sheppard Pratt Integrated Behavioral Health at GBMC - Texas Station MD 21093

Location

Accepted Insurance

Sheppard Pratt – Outpatient Mental Health Center – Timonium works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient

Clients who are leaving inpatient rehab often choose to transition into an intensive outpatient program (IOP) to receive high-level support as they reintegrate into their home, workplace, and community. Intensive outpatient rehab also benefits those at risk of relapse. Clients typically participate in nine to 20 hours of treatment weekly, with modalities ranging from psychotherapy to addiction and recovery education. Many programs also provide medication assisted treatment (MAT) and complementary care, such as nutrition counseling, and acupuncture.

Aftercare Support

Clients receiving support in a rehab aftercare program typically partner with their case manager and care team to identify and access the services that best align with their recovery needs and goals. Rehab aftercare services are designed to evolve with clients' changing needs to promote their long-term sobriety. Care modalities are highly customized and may include a range of medical, mental health, and social service resources, including peer coaching, career counseling, and 12 step program induction.

12-Step

12 step programs provide accessible peer coaching for participants at all stages of their recovery journey. Meetings are peer-led, anonymous, free, and available multiple times per day in most communities. Participants also receive one-on-one mentoring by a self-selected sponsor. 12 step recovery is based on spiritual principles, which enable participants to understand their disease, accept responsibility for their choices, and relinquish control over that which is unchangeable. Religious affiliation isn't required and specialized formats are available.

Sober Living Homes

Most sober living homes in Maryland are located in peaceful, quiet neighborhoods. These private residences are designed to offer a low-stress but structured environment where residents can focus on their ongoing recovery efforts and receive support to maintain sobriety. Several individuals, all of whom are in recovery, share the halfway house. This type of communal living helps decrease relapse, increase employment rates, and helps individuals hone their recovery skills.

Intervention Services

If you think a loved one needs help with substance abuse, but they are not seeking treatment, it may be time for a drug intervention in Maryland. Intervention services can help you with this effort. During the intervention, loved ones share how their addiction-related behavior has affected them and encourage the individual to get treatment. The intervention specialist helps facilitate the conversation and explain how treatment can help.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Four key principles guide motivational interviewing. These are empathy, self efficacy, rolling with resistance, and developing discrepancy. These techniques allow the client to examine their motivations for change, identify discrepancies in their current situation and future goals, and feel empowered to make changes to reach their goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

When you participate in couples therapy, you learn how to understand each other better, improve your communication skills, resolve conflict, and improve relationship satisfaction. Your therapist will help you develop skills in each of these areas to strengthen your relationship.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills may be as simple as preparing a meal or as complex as interpersonal communication. They cover a broad range, encompassing the core skills you'll need for a successful long term recovery. Rehab in Maryland focuses on helping you develop or re learn these skills so you can live a healthy, independent life in recovery.

Amenities

Residential Setting
Private Rooms

Staff

Harsh K. Trivedi, MD, MBA

President & CEO

Gregory Gattman, FACHE

Vice President & COO

Jeffrey Grossi, MBA, MEd

Chief of Staff

Claudia Keenan

Vice President & Chief Development Officer

Todd Peters

Senior VP & Chief Medical Officer

Kelly Savoca, CPA, MBA

Senior VP & CFO

Jennifer Weiss

Senior VP & Chief Strategy Officer

Contact Information

(410) 453-9553

Website

1931 Greenspring Dr
Timonium, MD 21093

Get Help Now - 443-376-8502

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Reviews of Sheppard Pratt – Outpatient Mental Health Center – Timonium

3.6/5 (23 reviews)

Google Reviews

3.6 (23 reviews)

ShellBells

1 month ago

Took my elderly aunt there expecting to spend the entire morning but was out in less than an hour. Very organized and professional. Dr. Tyzac took the time to listen and also went over all her medications from various doctors. Totally impressed.

5 months ago

Response from the ownerInvalid relative date format:

11 months ago

1 year ago

My provider Megan wood is amazing, caring, actually listens to my concerns and thoroughly answers any questions I have so my low rating is not at all a reflection on the quality of care Megan provides. The reason for the low rating is because of certain members of the office staff. One time my provider raised my dose of a certain medication and somehow it got send in wrong to the pharmacy as once a day instead of twice. So I message her and she said to take it twice a day as she prescribed and she will refill it once I run out. So a day before I run out I call the front desk and inform them and the lady who answered the phone just kept telling me that it says it was filled 15 days ago so they couldn’t refill it yet (mind you this was the secretary who is saying this not my doctor) and I kept trying to explain to her what happened. She then tried to tell me I was wrong about what dose I was supposed to be taking and that my provider must have switched it to once a day since she raised my dose which makes no sense why she would take me from 20 twice a day to 30 once a day when I would be taking less. I told her she was wrong and then she got angry at me and continued to tell me I was wrong and they couldn’t fill it so finally I was just like “can you just please ask my actual doctor” and she went “fine” and then HUNG UP ON ME!! Then she calls me back 15 minutes later and was like “um so you were right about the medication it’s for twice a day” and she sounded so annoyed that she had to call me back and say that and didn’t even apologize. I have never experienced anything so rude. Then another time the same lady answered the phone when I called to reschedule an appointment I accidentally missed and told me I couldn’t get an appointment till 4 months later and I was almost out of meds. When I told her this she was like “sorry your just gonna have to deal” like excuse me???? This was after she had me on hold for 20 minutes picked up the phone told me to hold again and then kept me on for 20 more minutes then hung up on me and when I called back she picked the phone up immediately meaning she just forgot she had me on hold. I ended up messaging Megan and she sent in refills thank god. Now I’m trying to get my meds filled that I ran out of yesterday and they wouldn’t fill them bc it was a weekend and I called at 9 In the morning And she said she would message her but I haven’t heard back cents so I called again at 2:30 and she basically told me that she could message her again but she’s up to 48 hours to fill my meds so I’m gonna have to wait. So basically what you’re telling me is that they’re allowed to just make me go three days without my Pain meds that I would literally withdrawal off of as well as My ADHD meds. I’m so frustrated bc this is not the first time I’ve had to go without meds because of the office staff refusing to communicate with my provider. Even if they did have 48 hours I sent him the refill request four days ago. Again this is not a reflection on my provider Who is great and always works with me. This is because their office staff is lazy and would rather just shame me and accuse me of lying to get more meds instead of just messaging my freaking doctor. I never leave bad reviews or really even reviews in general but I’m just so sick of this. Edit: Now they are accusing me of missing another appointment that I don’t remember making and wasn’t on MyChart and saying they are going to terminate me as a patient. Good to know they’ll just kick someone out who is on multiple medications over a missed appt that I don’t even think I made. When I called to get my meds refilled (which the same thing happened as last time again) I was told I needed to schedule an appt and this was BEFORE the supposed appt I had and was scheduled for September which is 2 months from when I made the appt. Why would I need an appt in September when I already had one?? When I kept saying “it wasn’t on MyChart” she just kept responding with “all appointments are on MyChart” yeah well not this one.

elise jane

My parents and siblings (as well as myself) typically come here for check ups and health. We are usually with Dr. small and he is fantastic! (just in very high demand so it is hard to make an appointment with him- great problem to have!) I recently met with Mark Lamos for the first time. He had a cancellation and was able to get me in. All staff is incredible! But, I especially enjoyed Dr. Lamos. He felt like a friend or family, even after just meeting him once. As a 22 year old girl who just graduated college, life can be chaotic, making it hard to prioritize health! He was so great at making me feel comfy but also addressing anything I genuinely need to work on to be healthier! He is excellent! He will make you smile, feel comfy and happy to be there! I am so grateful I got to meet with him! Thank you Dr. Lamos for making me feel seen and cared for!

Jennifer Clayton

2 years ago

Waited 19 minutes on hold to speak with a representative and still never got anyone to answer. Hung up.

Robin P Carlson

Robyn Fischer

3 years ago

Tracy P

Michael Ruxton

I really like my primary care provider, Megan Wood, but the office certainly has issues. I called them over a month ago to get an appointment for annual check up, which in the past has been initiated by the provider's office, and to transfer a prescription from a specialist to her (allopurinol, nothing crazy, and she's mentioned this in the past). There was no answer so I left a message, I never heard back from them. I followed up today, with 10 days left on my current rx, and they can't see me for a month and a half. They won't even consider looking at the prescription until I have an in-office visit. What good is a great provider if you can't access them in a reasonable time?

Margaret H. Oliver

My husband is a patient of Dr. Shen likes her very much. Having attended an appointment with him recently, I understand why. She is patient, asks questions and listens to his answers before making a decision regarding his care and treatment. This is rare when so often the doctor is busy entering information on the computer during the medical visit. Kudos Dr. Shen!

Don Mueller

Dr Small is a fantastic physician that cares about his patients and listens to your concerns. I am out of state now, but I still go to Dr. Small because he is the best and his staff is friendly and helpful. I have been seeing him for many years, so don't trust these reviews that have only seen the doctors there once.

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Sheppard Pratt – Outpatient Mental Health Center – Timonium