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Spectrum Health & Human Services – Main St Counseling Center

1280 Main Street, #2111 Buffalo, NY 14209
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Spectrum Health and Human Services - Downtown Buffalo Counseling Center NY 14209

About Spectrum Health & Human Services – Main St Counseling Center

Based in Buffalo, New York, Spectrum Health & Human Services’ Main St Counseling Center is one of 18 different locations run by this organization. They offer outpatient addiction treatment and mental health care to clients of all ages and their families. They can also treat co occurring mental health and substance use disorders.

Spectrum Health opened in 1973, and they’re committed to providing high quality mental health and addiction treatment for all. This center is also an OASAS approved provider of clinical assessment and treatment for impaired driving offenders in New York State.

The team here understands that recovery isn’t a one size fits all type of deal and uses a flexible yet comprehensive approach when it comes to behavioral health and addiction treatment. They offer specialized substance use counseling to help clients get to the root of their affliction. They also have peer support services to help you move toward recovery with the help of others who have been where you are.

Alongside counseling, the center also offers medication assisted treatment (MAT) for individuals struggling with alcohol or substance use disorder (SUD). A proven method of addiction treatment, MAT allows you to stay stable during treatment and dramatically lowers the chances of relapse. Once you’ve laid a solid foundation for long term recovery, you can taper off the medication and be truly substance free.

Feedback from former clients is mixed. Some praise staff members by name for their support and transparency. Others praise the speed with which they were assigned a counselor. However there are also concerns about services being on time.

Latest Reviews

Kendra Shavers
1 year ago on Google
3
Started to receive services from Spectrum Health in May of 2022. I loved my health care coordinator, Christina because she was transparent and always asked for my permission before she did things. In July of 2023, I was switched to Melissa because Christina was promoted to a higher position. Melissa was nice but did things behind my back without informing me first. In August of 2023, I switched to an online clinic because I was wrongfully diagnosed with Schizophrenia. Melissa was skeptical about it so she started contacting my care team at the Butler Clinic and informed them that I wasn't seeking care from anyone but in fact I was. This could have landed me back in the hospital. Thankfully I ran into my old counselor in the waiting room at the Butler Clinic and explained why Melissa emailed her behind my back and that I had appointments and upcoming appointments with my online clinic. Since, at this point my services with Spectrum Health was voluntary, I voluntarily ended all services. It's a good place, but beware of Melissa.
Adeena Riedel
1 year ago on Google
5
April was very wonderful in helping me find services around my area with the earliest dates and scheduled an appointment for me. She's very kind and helpful and made the process painless :)
Kelsey Walrath
1 year ago on Google
1
A family member of mine has had prior appointments multiple times with Spectrum and not once have they gotten to an appointment on time. Both calls were over the phone as previously scheduled. They didn t call at all for the first appointment and when they called for the second appointment, they were over a half hour late and informed him that they don t do phone appointments anymore. They are disorganized and do not properly care for their patients.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

During dialectical behavior therapy in New York, you and your therapist will look for triggers and patterns that are guiding your emotions. This involves keeping a diary of your emotions and situations and sharing this each week with the therapist. This information will determine what you work on in each session.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • car iconPrivate Transportation

Staff & Accreditations

Staff

Cindy Voelker

President & CEO

Nick Jerome

Sr. VP of Finance & CFO

Mario Alonzo

CIO & Security Officer

Melissa Farrell, MS, LMHC

Sr. VP of Administrative Operations

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New York

Contact Information

Phone icon (716) 884-5797
Building icon

1280 Main Street
#2111
Buffalo, NY 14209

Fact checked and written by:
Lauren Thompson
Edited by:
Anna Spooner

Rehab in Cities Near Buffalo

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Reviews of Spectrum Health & Human Services – Main St Counseling Center

2.3/5 (24 reviews)
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Google Reviews

2.3 (24 reviews)
Kendra Shavers
1 year ago
3

Started to receive services from Spectrum Health in May of 2022. I loved my health care coordinator, Christina because she was transparent and always asked for my permission before she did things. In July of 2023, I was switched to Melissa because Christina was promoted to a higher position. Melissa was nice but did things behind my back without informing me first. In August of 2023, I switched to an online clinic because I was wrongfully diagnosed with Schizophrenia. Melissa was skeptical about it so she started contacting my care team at the Butler Clinic and informed them that I wasn't seeking care from anyone but in fact I was. This could have landed me back in the hospital. Thankfully I ran into my old counselor in the waiting room at the Butler Clinic and explained why Melissa emailed her behind my back and that I had appointments and upcoming appointments with my online clinic. Since, at this point my services with Spectrum Health was voluntary, I voluntarily ended all services. It's a good place, but beware of Melissa.

Adeena Riedel
1 year ago
5

April was very wonderful in helping me find services around my area with the earliest dates and scheduled an appointment for me. She's very kind and helpful and made the process painless :)

Regina Bennett
1 year ago
1

Kelsey Walrath
2 years ago
1

A family member of mine has had prior appointments multiple times with Spectrum and not once have they gotten to an appointment on time. Both calls were over the phone as previously scheduled. They didn’t call at all for the first appointment and when they called for the second appointment, they were over a half hour late and informed him that they don’t do phone appointments anymore. They are disorganized and do not properly care for their patients.

patricia kellner
2 years ago
1

Absolutely awful. I have been a patient here for about 3 years now. This past year to year and a half alone, I have had 5 different counselors. Every time I turn around they're leaving because of the case load. I don't even know who I'm talking to anymore. Every time they change my counselor, I have to start all over again. Its blatantly obvious that they don't bother reading the patient files to familiarize themselves with their patients before calling. Then you have small talk with them for a half hour and then you're scheduling your next appointment. I've hardly scratched the surface with any of the counselors I've had. At this point, my whole outlook on counseling has really changed. I just don't see a point in it anymore. Then the woman who prescribes my medication is cold and dismissive. She has a specific list of questions she sticks to during appointments and if you try to talk to her about specific things, she just directs you back to her list. I feel like she's just throwing medication at me. Then when the appointment is done, I have to wait for someone else to call me to schedule the follow up. So they're constantly missing that and my visits with her are more sporadic than they should be. She changed my medication a month ago. I have already called twice to see where this medication is because I still haven't seen it at my pharmacy and they just said it will be there. I called again today and they're saying they left adetailed voicemail that my insurance denied the medication. I've never gotten a voicemail and no one has called to reschedule me with the dr. They just throw medication and counselors at you and seem to think this is sufficient help for people. People with mental health issues need support, not somewhere they constantly have to be on top of, in order to get anywhere with. Getting help for mental illness is hard enough as it is and this place makes me not even want to bother with it at all anymore. I've been fighting with disability for 2 years now and I can't even count on this place to have sufficient information to help me with that because no one seems to know what's going on, when a previous counselor and caseworker (who, of course, are no longer there) had stated their support and even helped me file to begin with. Frustrated doesn't even begin to cover it. Update: it's been a month or two now and my mess are still screwed up every month. I'm so beyond frustrated with this nonsense.

Shekinah
2 years ago
1

Bean Wagner
2 years ago
1

Nico Beans
3 years ago
1

Bryan Funk
3 years ago
3

So my counselor lauren, has always been auper helpful, she is a kind and compassionate person, petra is as well my nurse practitioner.the problem is the state. With the constant state questions and sampling, you feel as though your forever diagnosed a liar, and homicidal maniac. The people that are not fully in charge here are great. I would like to prove myself wrong abut the doctor in charge. They spend 0 time wifh the patient and make medication decisions. I know the way these mads affect me and what works and what doesnt through torture of trying them, and having the condition. It would be great if the doctors took some- not all- of the advice of their patient. My nurse practitioner is likely scared because of state rules and litigation and outcomes with taking too many meds. Unfortuneatley thats just how much i need, and im not scared, im confident god is in charge and control and will help me. I’ve been so much happier not needing to answer the state mandated questions all aimed at hospitalizing you, during covid, if one thing goes wrong.

Leighton Poland
3 years ago
1

No actual therapy sessions take place. Only 20-25 minutes of small talk. No CBT, no DBT. Rarely do receptionists answer the phone, and if they do, you MIGHT get help. Half the time you have to leave a voicemail and you don't even get a call back. I've called multiple times over the past month, asking for a 2015 transportation form to be filled out, and no one is getting back to me about anything. Left two voicemails alone this week. Took over two weeks to get medical forms for temp assistance filled out, and got denied because they never sent the paperwork back. I'm about to end all services here. I'm fed up with this place.

Jennifer Halfhill
3 years ago
1

Folks come see you for support about anxiety & stress. The very least you could do is answer your phone or provide parking directions with appointments for recent relocations. No help whatsoever.

Noah Scott
3 years ago
1

Do not go here. Therapist would end sessions after 20 minutes. I’ve received notice that I will be billed for these sessions, even though you can’t legally charge for a session under 30. Psychologist spoke with me for 12 minutes, asked pre-determined questions about anxiety and depression, and prescribed Zoloft for anxiety and depression. Did not ask or consider that there may be other conditions that I may need to be medicated for. Sending mail to my mother’s house (never gave them her address) addressed to a legal name I have not possessed in half a decade, not even sure how they discovered that it used to be my name. Oh, and nobody knows what top surgery is. Horrible services, uncaring staff. Do not go here.

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